It’s misleading. You have to meet minimum purchases on some and the amount they reimburse for completed challenges isn’t even close to what the product costs. You end up losing money. Really disappoin... See more
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See what reviewers are saying
Order placed and tracking number received. UPS could not validate tracking number x 3 attempts. I reported suspicious activity to Barclay’s, chargeback occurred. Package was received. I contacted Kale... See more
Company replied
Great selection and very interesting designs. Only problem was discount for multiple items only applied to least expensive so I removed several lower cost items from my cart. Then, when clothing arriv... See more
Company replied
The clothing is exceptional and the reviews are often spot-on with sizing. Although some items do appear slightly different (could just be the look on me versus the models) for the price you can’t bea... See more
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Company details
Written by the company
Men's Clothing,Clothes & Fashion, Shop Hoodies Online. We work with emerging designers and brands worldwide, and together present collections of creative, trendy, high craftsmanship fashion on Kalesafe.com. Order issues, please contact our Customer service with your order number and tracking numbers, we will try our best to solve the issues. If you have any questions or concerns, please do not hesitate to contact us: service@kalesafe.com
Contact info
United States
- www.kalesafe.com
2.2
Poor
568 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s misleading
It’s misleading. You have to meet minimum purchases on some and the amount they reimburse for completed challenges isn’t even close to what the product costs. You end up losing money. Really disappointed. AND you have to have a $10 minimum to withdraw the money.. they only pay a couple dollars per challenge
7 October 2025
Unprompted review
Reply from Kalesafe
Dear Taylor,
We're truly sorry to hear about any concerns you may have regarding our products. Your feedback is important to us, and we are committed to addressing any issues to ensure a positive experience for our customers.
If you have indeed placed an order with us, we sincerely apologize if you encountered any issues or dissatisfaction. We would greatly appreciate the opportunity to learn more about your experience, so we can rectify the situation and ensure your satisfaction.
Please do reach out to our dedicated customer support team through the contact information below and provide us with more information about your order. This will help us investigate the matter thoroughly and take the necessary steps to make things right.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087 [ For immediate assistance ]
We value you as a potential customer, and your feedback is incredibly important as we strive to improve and provide the best service possible.
Thank you!
It took 2 months to receive my order
It took 2 months to receive my order. Never received any tracking information or notification on being shipped. Shipping is ridiculous. Quality is poor. 3 large t-shirts, 3 different sizes. Would never by from again.
14 July 2025
Unprompted review
Reply from Kalesafe
Dear Merrill Willis,
Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately.
We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue.
We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087 [ For immediate assistance ]
We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services.
We welcome the opportunity to assist you further and turn your experience around. Thank you.
Fake reviews
Fake reviews
Most of the 5 star reviews are fake, don’t trust these reviews. The profiles are fake and the picture are found on google etc
2 February 2025
Unprompted review
kalesafe sent me the wrong pants that…terrible pants
kalesafe sent me the wrong pants that took a generation to receive. then when I try to call them I never get an answer. if you see they are a scam believe it. what I ordered in the picture and the pocketless trash pants I got were the difference between black and white. RUN FROM THIS COMPANY go buy from a reputable company. they didnt even text me back. losers
17 October 2024
Unprompted review
Reply from Kalesafe
Dear Rick Stair,
We're deeply sorry for the inconvenience caused by receiving the incorrect item. Your satisfaction is incredibly important to us, and we're committed to resolving this matter promptly.
Please accept our sincere apologies for this mistake. To ensure we rectify this issue, could you kindly provide us with your order details or contact our customer support team? We'll investigate the received products to prevent this from happening again.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087 [ For immediate assistance ]
We understand the frustration this might have caused and want to assure you that this experience is not reflective of our standards. Your feedback helps us improve, and we're grateful for your understanding as we work to make this right for you.
Thank you for your patience and the opportunity to correct this mistake.
Do not buy from this company
Do not buy from this company. The quality of the clothes is terrible and everything is undersized. There is no customer service. They will send you a canned response but forget about ever getting any more response or a refund. Please. Please. Please. Do not buy from them. Save yourself the anger. BTW, I provided more information so “they could help you” three times, and never got a response. So don’t believe their responses to the bad reviews.
16 October 2023
Unprompted review
Reply from Kalesafe
Dear JOEL ROOSSIN,
Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately.
We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue.
We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087 [ For immediate assistance ]
We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services.
We welcome the opportunity to assist you further and turn your experience around. Thank you.
0 rating! Fake company
25/02/2025 - No refund ever received from this company, paid for goods, returned goods at my expense and never got a refund
0 Rating more appropriate.
Made purcahse in Nov 23, received a Month later. Terrible quality, fitment absolutely not to size description. They do not provide a return label and returned at my own cost. They confirmed receipt 21st Jan. Confirmed refund on the 9th Feb saying would take 7-10 days to process. is Now 13th April and still chasing a refund. They do reply but just fob you off with it is processing, there is a delay and they will cycle you through responses from multiple users/ names all the usaul, there is a delay/ it is processing. Dont send your money to this Chinese company.
13 April 2024
Unprompted review
Reply from Kalesafe
Dear John A,
We're truly sorry to hear that you haven't received your refund yet. We understand how important timely refunds are, and we apologize for any inconvenience this delay has caused you. However, without specific order details, we are unable to locate your transaction in our system to address the issue promptly.
To assist you more effectively, could you please reach out to our customer support team through the contact information below?
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087 [ For immediate assistance ]
Providing us with your order number or any relevant information will enable us to investigate the matter and provide you with accurate updates on the status of your refund.
Your satisfaction is of the utmost importance to us, and we're committed to resolving any issues you're facing. We appreciate your patience and understanding as we work to address this situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Kalesafe
Follow on from purchase of 30thNov2023! Returned at my own cost as they would not provide retrun label and they received all items by 21stJan due to incorrect size. Kalesafe refused to give me a full refund, only agreeing to refund 5 of 6 items. They advised issued refund 10th Feb and should take 7-10 days. 02ndApr2024, no refund received. Chased every week and all emails advise of 'request is pending and awaiting approval', no further information is provided. Will confirm I ever receive a refund. If not then might be best to report to Bank to start with.
2 April 2024
Unprompted review
Reply from Kalesafe
Dear Car raider,
We're truly sorry to hear that you haven't received your refund yet. We understand how important timely refunds are, and we apologize for any inconvenience this delay has caused you. However, without specific order details, we are unable to locate your transaction in our system to address the issue promptly.
To assist you more effectively, could you please reach out to our customer support team through the contact information below?
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087 [ For immediate assistance ]
Providing us with your order number or any relevant information will enable us to investigate the matter and provide you with accurate updates on the status of your refund.
Your satisfaction is of the utmost importance to us, and we're committed to resolving any issues you're facing. We appreciate your patience and understanding as we work to address this situation.
Thank you for bringing this matter to our attention, and we look forward to assisting you further.
Highly refreshed with my experience!
2 January 2024
Unprompted review
Reply from Kalesafe
Dear William Boda,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
I was a bit dubious about ordering on…
I was a bit dubious about ordering on this site however there was something a really liked the look of, so decided to risk it.
This company is legit, and was pleased with how quickly I received my order and reply to my emails.
However, I think what made me put three stars is the quality of clothing vs the price. I ordered a long sleeve Yellowstone top with a fur neck.
I thought I was getting a fur lined top, with proper materials. But this is Terry cloth with a very strange inner lining.
Expected a fleece/jumper, but it's actually Terry cloth. Doesn't even have a inside labels.
Overall, pro, this is a shop that takes orders and delivers.
Cons, it's made in China, big price for the materials used.
So I was a little disappointed 😞
22 December 2023
Unprompted review
Reply from Kalesafe
Dear Ian Derbyshire,
We're truly sorry to hear about your dissatisfaction with the quality of the item(s) you received. Your feedback is incredibly valuable to us as it helps us to constantly improve our products and services.
We aim to provide our customers with high-quality items, and it's disheartening to learn that we fell short of your expectations. Please accept our sincerest apologies for any inconvenience this may have caused you.
To make things right, we would like to offer you a few options to remedy the situation. Your satisfaction is our priority, and we want to ensure that you have a positive experience with us. Please reach out to our customer support team at the given contact details to discuss how we can best resolve this issue for you.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087 [ For immediate assistance ]
Once again, we apologize for any inconvenience caused. We value your feedback and hope to have the opportunity to restore your trust in our products.
Thank you for your understanding and patience.
Unfair return policy
=
Kalesafe.com's response to my review below is misleading and unhelpful, as they continue to make me bear the shipping costs, unfairly burdening me to fix their error. They have already wasted a lot of my time.
Updated on November 8, 2023
Review:
Kalesafe.com shipped wrong items. Despite acknowledging their mistake and offering minimal compensation, I remain deeply dissatisfied. The refund offered was less than 22% of my original order value. Moreover, their return policy burdens customers with shipping costs, forcing me to escalate this issue.
As a loyal customer, I expected a fair resolution. Disappointingly, I was asked to bear the return shipping fees amounting to over 26% of the original order value on top of my time for sending the wrong items back, even though their error caused this situation.
It is unacceptable that I should bear the costs of correcting their mistake.
This tedious email exchange wasted my time without providing a satisfactory resolution. It's unacceptable to burden customers with correcting Kalesafe's mistakes. This experience left me dissatisfied, proving that Kalesafe does not value customers.
29 October 2023
Unprompted review
Reply from Kalesafe
Dear Tony,
We hope this message finds you well. We wanted to inform you that one of our colleagues has already assisted you with your concern. They have provided you with detailed information and offered some options to address the issue.
Please check your email, as we have sent you a response that outlines the available solutions. If you have any further questions or require additional assistance, please reply to the email we sent or contact our customer support team directly.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087 [ For immediate assistance ]
In the email, you will find a range of options, including the possibility of not sending back the order and choosing from alternative solutions. We want to ensure that you are satisfied with the resolution and that your experience with Kalesafe is a positive one.
Thank you for choosing us, and we appreciate your cooperation as we work to address your concern to your satisfaction.
Reply from Kalesafe
Dear kathy earls,
Thank you so much for taking the time to leave such a wonderful review about our items! We are absolutely thrilled to hear that you had such a positive experience with your purchase.
Your kind words inspire us to continue striving for excellence and delivering products that bring joy and satisfaction.
Thank you for choosing our items and for sharing your positive experience. We look forward to serving you again in the future!
What you see is not what you get
What you see is not what you get. The clothing is cheap lightweight printed material, no sewn patches or stitching. Pictures are very misleading. Clothing is not worth even $1.
26 October 2023
Unprompted review
Reply from Kalesafe
Dear ANTHONY SCIME,
Thank you for sharing your feedback on your recent experience. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately.
We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue.
We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services.
We welcome the opportunity to assist you further and turn your experience around. Thank you.
fraudulent dealing
I bought a pair of shorts from Kalesafe in July. They sent me the wrong size, which they acknowledged, but refused to correct the problem. I returned the shorts at my own expense but they won't give me a refund or the correct size. From the very beginning, their customer service department has been extremely unprofessional. I've paid for the shorts and the return and I have nothing.
15 July 2023
Unprompted review
Reply from Kalesafe
Dear patrick,
We are truly sorry to hear about the issues you have faced with your recent order, and we sincerely apologize for any inconvenience this may have caused. We take your feedback seriously and are committed to resolving this matter for you. However, in order to assist you effectively, we kindly request your order information.
To expedite the process and ensure that you receive the appropriate resolution, please provide us with your order number and the email address associated with your account. With this information, we can promptly investigate your case and address any discrepancies in size, as well as the refund.
Our team is dedicated to providing the best possible customer experience, and we are eager to rectify any errors that may have occurred during your shopping experience with us. Please reach out to our customer support team with your order details, and we will be more than happy to assist you in a timely manner.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
We understand your frustration and appreciate your feedback, as it helps us improve our services. We look forward to hearing from you and resolving this issue to your satisfaction. Thank you.
Very poor quality
Very poor quality , like what hawkers sell on footpaths in India.
Not worth buying at all.
Be warned
10 October 2023
Unprompted review
Reply from Kalesafe
Dear Santosh Prabhu,
Thank you for sharing your feedback on your recent experience with Cotosen. We are sincerely sorry to hear that you are not satisfied with the quality of the item you received. Your satisfaction is of the utmost importance to us and we want to ensure that we address your concerns appropriately.
We understand that product quality is a crucial aspect of your shopping experience and we take this matter seriously. However, because we don't have specific details about your order, such as the product name or order number, it's difficult for us to fully investigate the issue.
We would greatly appreciate it if you could provide us with more information about the item in question. This would help us identify the problem and take the necessary steps to resolve it. Our customer support team is here to assist you and you can contact them via the contact information below.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
We sincerely apologize for any inconvenience you may have experienced and thank you for bringing this matter to our attention. Your feedback is valuable as we continually strive to improve our products and services.
We welcome the opportunity to assist you further and turn your experience around. Thank you.
This company is a scam!
This company is a scam! I never thought I should read reviews, but I will for sure in the future. I did not get the size I ordered on one shirt and the other was not the color I ordered. DO NOT PURCHASE FROM THIS COMPANY!
2 October 2023
Unprompted review
Reply from Kalesafe
Dear Suz,
We're sorry to hear about your recent experience with our product, and we appreciate your feedback. However, we couldn't find any specific order information to address the issue you mentioned regarding the wrong size and color. To assist you further and resolve this matter, we kindly request that you provide us with your order details, such as your order number or the name associated with the purchase.
At Kalesafe, we strive to ensure that our customers receive the correct products in the right size and color. We take issues like this seriously, and we want to investigate and rectify the situation as soon as possible.
Please send us your order information via email or through our customer support. Once we have the necessary details, we will promptly look into your order and work to find a suitable solution, whether that involves sending a replacement or issuing a refund.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
We apologize for any inconvenience you may have experienced and appreciate your patience and cooperation in helping us resolve this matter. Customer satisfaction is our top priority, and we are committed to making things right for you.
Thank you for bringing this to our attention, and we look forward to assisting you further.
Reply from Kalesafe
Dear victoryahoo.com,
We are absolutely thrilled to read your positive review about your recent experience with our items! Your satisfaction is our top priority, and we're delighted to know that the items you received have brought you joy and met your expectations.
Thank you for choosing our items and for being a valued part of our community. We're looking forward to serving you again in the future and ensuring your satisfaction every step of the way.
Reply from Kalesafe
Dear Kent Andersson,
Thank you so much for taking the time to leave such a positive review! We're absolutely thrilled to hear that you're enjoying our items. Your kind words truly mean a lot to us and serve as a motivating force to continue delivering the best products.
Have a great day!
Not worthy of one star
Customer service is a joke!!!
Ordered a $60 item, Was sent the wrong size. ordered 2XL got 4XL. When I emailed them I was advised my choices were as follows
Option 1: Instead of returning the item, we can re-ship the same product in the correct size with free shipping. You will only need to pay the price difference, which is 60% CAD 29 of the original price. Once you choose this option, we will send you payment instructions.
Option 2: We can offer you a partial refund of CAD 24 amount to keep the item.
Option 3: If you prefer to return the item for a complete refund, we can provide you with the return address. However, please note that you will be responsible for all the return costs.
Quality is also horrible....paper thin.
Dont let the nice looking pictures fool you
19 September 2023
Unprompted review
Reply from Kalesafe
Dear Richard Biringer,
We are genuinely sorry to hear about your recent experience with our product, and we appreciate you taking the time to share your feedback with us. We understand how frustrating it can be to receive the wrong size and encounter quality issues, and we want to address your concerns to the best of our ability.
Firstly, we would like to apologize for any inconvenience you've experienced due to the incorrect sizing and quality problems. This is certainly not the level of service or product quality that we strive to provide to our valued customers.
To assist you further and resolve these issues, we kindly request that you provide us with your order information, including the order number and any other relevant details. With this information, we will be able to investigate the matter thoroughly and determine the cause of the problem. Our goal is to rectify this situation promptly and ensure that you are satisfied with your purchase.
Regarding the offers that were provided, we understand your desire for a more substantial resolution. However, please know that our decision is based on a careful assessment of the situation, including factors such as the nature of the issue and our company's policies. We deeply value your patronage and would like to assure you that we are actively working to enhance our quality control processes to prevent such occurrences in the future.
If you're open to it, we'd like to invite you to further discuss your concerns so that we can find a resolution that aligns with your expectations. We are committed to finding a solution that leaves you satisfied.
Please feel free to reach out to our customer support team through the contact information below so that we can better understand your specific needs and preferences. Your satisfaction remains our top priority, and we are dedicated to making things right for you.
Contact email: service@kalesafe.com
Service number: +1 833-830-0397
Messenger: https://www.facebook.com/profile.php?id=100066396555087
Once again, we apologize for any inconvenience this has caused and thank you for your patience and understanding. We value your trust and hope to have the opportunity to regain it in the future. Thank you.
the fasions are incredible I enjoyed…
the fasions are incredible I enjoyed shopping for them
17 September 2023
Unprompted review
Reply from Kalesafe
Dear Valued Gaia Member,
Thank you so much for your incredibly positive review of our items! We are absolutely thrilled to hear that you're enjoying your purchase and that it has met, or even exceeded your expectations. Your satisfaction is our ultimate goal, and your kind words inspire us to continue delivering high-quality products. Your feedback reassures us that we're on the right track.
Thank you for your support and for choosing our items. We look forward to serving you again in the future and exceeding your expectations once more!
Never buy from this Chinese company
Never buy from this Chinese company. Very poor quality and one item was not as shown. Customer services advised me to return the items for a full refund and after spending £25 on returning them I still got nothing, despite contacting them on numerous occasions. They now have their goods back and my money so I feel stupid for trusting them. This company should not be allowed to trade.
Order ID:2485223071341
14 September 2023
Unprompted review
Reply from Kalesafe
Dear dan,
We wanted to address your recent review and the concerns you raised regarding the refund for your order. We understand that you are dissatisfied with both the items you received and the delay in receiving your refund.
We want to sincerely apologize for any inconvenience you have faced in this regard. Customer satisfaction is of the utmost importance to us, and I assure you that we take your concerns seriously.
Regarding the refund, I want to clarify that while we processed the refund on our end, the time it takes for the funds to appear in your account can vary depending on your bank or payment method. Usually, this process is relatively quick, but delays can occur due to banking procedures. We recommend checking with your financial institution, as they may be able to provide more information about the status of your refund.
As for the items you received, I deeply regret that they did not meet your expectations. We strive to provide products of the highest quality, and it is clear that we fell short in this instance. Your feedback is essential to us, and it will be used to improve our product offerings and quality control processes.
Once again, we apologize for any inconvenience you have experienced, and we appreciate your patience during this process. Your feedback helps us grow and improve, and we hope to have the opportunity to serve you better in the future.
Thank you for your understanding.
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