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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their excellent service, describing them as helpful, courteous, and knowledgeable. Many people found the overall user experience to be easy, fast, and stress-free, appreciating the quick approval processes and the ability to secure needed items. Consumers also expressed satisfaction with the quality of the products received. However, some customers were dissatisfied with aspects of the payment process, noting issues with payment schedules, concerns regarding account information, and clarity regarding the overall cost of their purchases. A few people also mentioned that the payment options, particularly the bi-weekly schedule, did not align with their income cycles, and some expressed concerns about the potential impact of the payment system on their overall costs.

What people talk about most

Service

People report positive experiences with service. Many customers praise the great service, fast loan approval,... See more

Payment

Customers had ambiguous experiences with payment. While some reviewers found the payment process easy,... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

User experience

Users describe positive interactions with the overall user experience. Many customers highlight the seamless,... See more

Product

Consumers find product quality to be ambiguous. Many reviewers express satisfaction, praising their new... See more

Based on these reviews

Rated 4 out of 5 stars

The business is great, needs more room for expansion but great overall & very clean. The organization of the business is crucial for many customers and the sales reps have an answer for all your qu... See more

Rated 4 out of 5 stars

1st time dealing with this company so far it’s been great just wish they would get an app like everyone else instead of having to request a link to pay

Rated 5 out of 5 stars

My experience was top-notch due to how fast it took to get approved for my stackable washer and dryer But the dryer ended up having stink bugs 🪲 in it and when the dryer was drying clothes they cam... See more

Rated 5 out of 5 stars

The Furniture store (Cozy Furniture in Jacksonville Florida--Arlington). Excellent service from the time we entered, the service lady explained different style items we were looking at and let us ma... See more


Company details

  1. Alternative Financial Service

Written by the company

Kafene provides a point-of-sale, lease-to-own (LTO) option that merchants can offer to their customers as an alternative to paying with cash or credit. Kafene purchases the merchandise from the merchant and rents it to the consumer. This option is particularly important to those who are credit-challenged and do not have a way to enjoy big-ticket, and necessary, items such as furniture, appliances, and other goods. Kafene operates nationally and complies with all other applicable laws and regulations. To us, delivering the best-in-class customer experience is paramount.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

499 reviews

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1-star

Replied to 3% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

Mostly your payment arrangements

Mostly your payment arrangements. There is no by monthly or monthly just because a payment comes out in a different month doesn't mean it's monthly. So 15th and 1st is still a by weekly payment so every two weeks .you are lieing to customer and putting them into hardship. You pulled 149 every two weeks that is 298 a month . Ridiculous. Just a terrible experience and would not recommend to anyone

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Kafene makes purchasing our home…

Kafene makes purchasing our home furniture easy and reliable. We love the 90 day same as cash option and utilize it every time. The approval process is always smooth and swift. The payment portal and easy to use and we never have any problems with Kafene. Would recommend using Kafene 👌 10 out of 10

28 February 2026
Unprompted review
Rated 5 out of 5 stars

The staff was very helpful when talking…

The staff was very helpful when talking to them about your account and navigating the dashboard and different ways to set up your payment plan would like to see kafene in more business in my area ( binghamton, ny ) like olums, best buy , and maybe some auto repair shops for tires and repairs

15 January 2026
Unprompted review
Rated 1 out of 5 stars

BEWARE !!!!!!!

When I made the purchase, I agreed to a once monthly payment that was going to be $90. Come to find out I was set up for a twice monthly payment for $120.11. plus they had a "glitch" in their system so for the first payment my bank was ACH for $120.11 TWICE AND $60.00 ONCE!! A total of $300.22. I have yet to see the charge back. BEWARE OF THIS COMPANY!!!!

13 February 2026
Unprompted review
Rated 5 out of 5 stars

A.D my experience was great because my…

A.D my experience was great because my credit not that good . You guys gave me a chance to experience something for my car it needs new shoes . Once I get them I can go more in detail .the fact that you guys provide me the experience to do that is a beautiful thing until next week . Thank you

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy and affordable payments

Easy and affordable payments, very little down payment and fast shipping, only issue I had was I was approved for two tires and need four so I am gonna have to wait until I make a couple payments and try to get the other two matching tires but otherwise an excellent experience, would highly recommend going through them for your tire needs.

16 March 2026
Unprompted review
Rated 1 out of 5 stars

I would give zero stars if I could I’m in…

I would give zero stars if I could I’m in contact with my lawyer about company it’s been 2 months furniture was delivered damaged 4 times furniture was bought to my home , I have recorded there calls thank God ! I was told they wanted me to return furniture after two months they would not ship new furniture, after sending in multiple videos of the damaged couch they stated they would work something out first recorded call they wanted to give me a rug I refused I wanted new furniture that wasn’t damaged.Then they said they’d credit my account I refused that , third call they lied on 3 way which was recorded on a three way call with the furniture (home centerstore )Dorthy and myself, they then said I agreed on a floor model that’s why it’s damaged which was another lie ‼️ so I talk to Dorthy I was told on a three way call next time home center lied and said they delivered a new couch and didn’t and activated the lease agreement again she told home center on a three way call with me the lease will be voided so you understand the man stated yes ! Well they lied activated it again stated new furniture was delivered so I called again . I was told I’m sorry I did say that but the transferred your case to someone else it’s out my hands I stated why is the lease active again ? Dorthy stated she couldn’t answer that because they took it out her hands ,so now I’m waiting to here back from my attorney.they also broke my ring door bell during delivery stated they pay for it did not , I haven’t heard anything since they activated the lease again after stating they would term it thank God I recorded there calls , on one the video you can here the delivery drivers stating this company is bad there no good , bad business there Spanish they apologized stating there only delivery driver’s , to deliver furniture 4 times damaged and to refuse to correct it is HORRIBLE BUSINESS and for a loan company to support this type of business says a lot about there business I plan to sue for everything they put me through the damages for my ring door bell and the inconvenience of thee entire deal , I am forever grateful for my indoor as well as outdoor cameras for proof for my claims and for the calls I recorded on my phone they don’t have a leg to stand on not to mention a contract signed two months ago ‼️‼️‼️ RUN FROM THIS BUSINESS …….THERE HORRIBLE AND VERY DISHONEST, but I will take care of everything that has been done to me

31 January 2026
Unprompted review

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