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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often highlighting its speed and the helpful tracking updates provided. Many people are very satisfied with the quality and accuracy of the products, finding them to be exactly as described and well-priced. The overall service, including communication and the ease of the ordering process, is frequently commended. However, some customers also noted issues with delivery times, mentioning that orders occasionally took longer than expected or promised. A few other people also felt that the company's communication regarding delayed orders could be improved, and some expressed concerns about the environmental claims related to packaging.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the speed and efficiency of... See more

Product

Consumers are highly satisfied with the product, consistently reporting that items arrive promptly and... See more

Service

Users describe positive interactions with service, highlighting the speed, efficiency, and consistency. Many... See more

Order

Customers had positive experiences with order. Many reviewers found the ordering process easy and appreciated... See more

Price

Reviewers consistently mention positive feedback about price. Many customers found good or excellent prices... See more

Based on these reviews

Rated 5 out of 5 stars

Great customer service! I bought a pair of climbing shoes (womens sportiva muira) that were already the cheapest that I could find. When they went to pack my order and found a minor aesthetic issue (s... See more

Rated 5 out of 5 stars

Great support over the phone to work out effective postal choice to meet a deadline. Rab Expedition Kit Bag II 120 litre duffle bag dispatched rapidly, lots of updates and tracking info - ordered Frid... See more

Rated 5 out of 5 stars

After a considerable amount of research into sun hoodies I decided to purchase the Outdoor Research Women's Echo. I struggle with overheating while out hiking (QLD hikes mainly) and usually end up wea... See more

Rated 5 out of 5 stars

Scored a bargain, and free shipping that didn't take forever to arrive. The site has good info about climbing shoe specifications and sizing, and an option for one free return if things don't work out... See more

Rated 5 out of 5 stars

I have been going to K2 for all my trekking needs since 2012. The staff are very friendly and helpful but most importantly they are truly experts in their field. I am planning another trek to Nepal la... See more

Rated 5 out of 5 stars

Very happy with my purchase of Lasportiva hiking shoes from K2 Base Camp. Good communication from the retailer re tracking and delivery updates.Quick delivery.Will purchase another pair from this reta... See more

Company replied

Rated 5 out of 5 stars

Such a great Australian company to deal with from start to finish. I value the ability to call and speak to someone. Friendly & efficient. The Sea to Summit X-Pot 2.8 Litre Pot × 1 Charcoal arri... See more

Rated 5 out of 5 stars

Hi, I found exactly what I wanted through K2 base camp and a good price. I ordered it and their communication was amazing in relation to delivery. Delivered quickly quickly and it’s exactly what I was... See more

Rated 5 out of 5 stars

Quick delivery, responsive staff, well priced. Product description and sizing advice was spot on, hadn't tried the boot on but managed to get the right size based on product info.

Rated 5 out of 5 stars

Excellent experience, both in store and online. Was quickly contacted when an online order (chalk, chalk bag and Chalktopus) was delayed, and was offered a refund. I decided to proceed, received updat... See more

Rated 5 out of 5 stars

I knew where to shop to replace my Exped Air Pillow M, but found a non air pillow by the same maker. Very happy with this option. My order arrived in good time. I was kept informed on delivery. Excel... See more

Rated 5 out of 5 stars

These guys were fantastic and went above and beyond what u would expect when purchasing these days. Good old fashioned service. Thanks, the shoes fit great :D

Rated 5 out of 5 stars

The speed of despatch and delivery - I’m impressed. This is my second purchase of these leggings. I wish I’d discovered them much earlier. Great fit and so, so cosy. One cosy customer!

Rated 5 out of 5 stars

Easy access to online service,order despatched quick and delivered on monday am. Goods undamaged and what I ordered. excellant service.

Rated 5 out of 5 stars

Excellent service as always from the team at K2. Yet to try the boots but first impressions are positive and what I expected.

Rated 5 out of 5 stars

Fast pick and pack, shipping updates in real time, received quickly and in biodegradable packaging. Happy with the service

Rated 5 out of 5 stars

My order was processed within an hour and delivered the next day. Unbelievable. Communication via email was excellent. The website was easy to navigate. Thank you.

Rated 2 out of 5 stars

Item wasn’t in stock. K2 asked if they could substitute for another colour. Lost reply in their junk mail, followed up asking where my order was twice. Finally delivered after 18 days. Will go... See more

Rated 5 out of 5 stars

Very helpful and knowledgeable staff, great service, great pricing. Great company to deal with. Will certainly buy from them again

Rated 3 out of 5 stars

I’m pleased with my purchase but disappointed in the plastic packaging used to ship it, particularly the claim the material can be recycled. Sure the packaging might have been made from recycled or re... See more

Rated 5 out of 5 stars

Easy to order online. Good price for item purchased. Rapid delivery. Could not have been better.

Rated 2 out of 5 stars

Promised delivery times weren't met so I had to buy them again at a physical store before our weekend away. I'm out of pocket from the experience so won't be shopping there again.

Rated 4 out of 5 stars

Great personalised service when I made phone contact. Unfortunately, the online purchase was for an item listed as 'in stock' but actually wasn't. Replacement product negotiated over the phone but was... See more

Rated 5 out of 5 stars

order came after 1 day with express postage. and gave updates on its delivery. lovely help

Rated 5 out of 5 stars

Recieved my order super quick to NZ arrived before some of my orders within nz. Thanks

Rated 5 out of 5 stars

K2 were efficient with shipping and warm and friendly with their communications. Excellent price for a quality tent.

Rated 5 out of 5 stars

First time user of K2, very smooth and quick delivery with friendly customer service🌹

Rated 3 out of 5 stars

Ordered my items in time to take them hiking with me to Spain! It took nearly three weeks to receive them and by the time they arrived, I had already travelled overseas.

Company replied

Rated 5 out of 5 stars

Everything came as it should. In an extremely timely manner with frequent updates over both e mail and SMS.

Rated 5 out of 5 stars

Prompt service, fast delivery. Ease of transaction. Exactly as ordered.

Rated 5 out of 5 stars

Good outdoor gear as always, I will always come back to K2 for gear.

Rated 5 out of 5 stars

Great service - great communication about delivery - I will buy from K2 again

Rated 5 out of 5 stars

Very happy. Quick dispatch and delivery. Customer service was quick and helpful. Recommended

Rated 5 out of 5 stars

The website was easy to navigate, communication was clear and delivery was so fast. I wouldn't hesitate to recommend


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Get great prices on the best quality range of hiking gear, camping gear & climbing gear at K2. Shop online for trusted outdoor gear brands today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

312 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Website not current but phone support great.…

Great personalised service when I made phone contact. Unfortunately, the online purchase was for an item listed as 'in stock' but actually wasn't. Replacement product negotiated over the phone but was a lesser second choice when it came to repair trying to be effected.

22 January 2026
Unprompted review

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