I had an issue with missing items from my Migros order via Just Eat, but customer support fixed it and refunded my money. The service has always worked really well. Thanks for resolving it quickly!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just-eat.ch has been a true partner, particularly in the pandemic years. Compared to other services like UberEats, with whom I made a rather horrible experience, Just-eat.ch offers a personal (i.e. hu... See more
Company replied
Picked a restaurant due to free delivery. Ended up with me having to collect when I could not. The app had 0 customer service. Always use the app to know what they offer and order direct with the rest... See more
Company replied
Feedback and client service. A lot of companies can meditate and act like search engines. EAT goes beyond that. They care for they clients and keep the restaurants listed in check. I had an inco... See more
3.3
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order can be canceled without the…
Order can be canceled without the possibility of a review...
11 December 2023
Unprompted review
Reply from just-eat.ch
Hi,
A review is interesting and valuable for everyone if you have had experience with a product or service. Our restaurant partners can therefore only be rated if an order has also been placed. We want authentic reviews for the restaurants and for us.
Best regards,
Tommy from Just Eat
As always the food came really late
As always the food came really late, we waited 1:30 hours instead than 30/55 min. They didn’t even informed us about the rime of the arrival and the lateness
Unbelievable
16 November 2023
Unprompted review
Reply from just-eat.ch
Hi,
I'm sorry that your order has been delayed in delivery. I can well understand how annoying that can be.
Our drivers, as well as those of our restaurant partners, do their best to deliver on time. Unfortunately, in a few cases there are delays, for example due to an unintentionally longer preparation time or increased traffic.
I would like to take this opportunity to thank you for your feedback. Thanks to your feedback, we can constantly improve our service in collaboration with our partners. We strive to minimise delays as much as possible.
If you would like to find out when your order will arrive, you are welcome to take a look at the Order Tracker. There you will find information on the delivery time and the expected time of delivery.
Best regards,
Tommy from Just Eat Switzerland
I put one star because that's they never delivered my food
JUST EAT:
I put one star because that's the minimum. I order a take out and after waiting for a while the courier came without our food. I asked him how long it would take for him to come back and he said that the only thing I could do now was to complain to customer service. He wasn't going to come back. So in the end I had to go out myself to dinner something I could have done to start with if I would have known that they were unreliable. On top of that getting a refund is not easy. I called customer service and they said I have to apply for it online. I still haven't found a way to get a refund and it's been over a week. I will never use this company again.
5 November 2023
Unprompted review
Reply from just-eat.ch
Dear Marinella,
That sounds unusual and I'm sorry that you had this experience. We would like to know more about what happened.
If you like, you can send us your order number to info@just-eat.ch. Our customer service will then check and get back to you.
Best regards,
Tommy from Just Eat
Do not trust this service
Do not trust this service, couriers hands delivery to random people. They will not refund. They suggest you’re lying when complaining. Money gone, no food
10 November 2023
Unprompted review
Reply from just-eat.ch
Hello,
We are sorry to hear that you have not received your order.
This review has landed on Just Eat in Switzerland. Could you check if the review refers to Just Eat in the UK?
If so, you could send the order number to our customer service so that we can look into the matter.
Best regards,
Tommy from Just Eat Switzerland
Reply from just-eat.ch
Hi,
I'm sorry that your order has been delayed in delivery. I can well understand how annoying that can be.
Our drivers, as well as those of our restaurant partners, do their best to deliver on time. Unfortunately, in a few cases there are delays, for example due to an unintentionally longer preparation time or increased traffic.
I would like to take this opportunity to thank you for your feedback. Thanks to your feedback, we can constantly improve our service in collaboration with our partners. We strive to minimise delays as much as possible.
If you would like to find out when your order will arrive, you are welcome to take a look at the Order Tracker. There you will find information on the delivery time and the expected time of delivery.
Best regards,
Tommy from Just Eat Switzerland
One item was AGAIN missing
One item was missing ( 1 set of 5 chicken wings). I have sent an email to Just-Eat.ch and never got a response or a refund for that matter. It is not the first time that we get this outcome... so your level of service has dropped and therefore I will not order with you anymore.
9 October 2023
Reply from just-eat.ch
Dear Nathalie
Thank you for your feedback.
I was happy to work with customer service to refund the missing product for you.
Since this was your first interaction with customer service, I cannot provide any feedback on your previous experiences.
We are confident that the next order will go smoothly again.
Best regards
François
Reply from just-eat.ch
Dear Yeti
Thank you for your feedback.
We would be happy to help you further. Can you send an email to info@just-eat.ch and let us know when the exact delivery time was?
Our customer service will check the request and get back to you as soon as possible.
Best regards
Philip from Just Eat
Beste Pizza in Biel Food House
4 October 2023
Great
Feedback and client service.
A lot of companies can meditate and act like search engines. EAT goes beyond that. They care for they clients and keep the restaurants listed in check.
I had an inconvenience with a restaurant listed on the website.
Until the problem was solved EAT team was in contact and presented solutions and options.
26 September 2023
Top!!!!!!!
15 September 2023
Unprompted review
Food cold after it has been picked up…
Food cold after it has been picked up at 20:12 and delivered at 20:41 with a 5min ride… Never again!
10 September 2023
Unprompted review
Reply from just-eat.ch
Dear Renato
I am sorry that the order was delivered cold. Since orders are delivered directly from the restaurant on the one hand and by Just Eat couriers on the other, we would like to take a closer look at the order.
Unfortunately, I can't find the order on the basis of the information.
If you want, you could send the order number to our customer service at info@just-eat.ch.
You will then receive a response.
Best regards
Tommy from Just Eat
I place an order for pizzas and collect…
I place an order for pizzas and collect them due to delivery being an hour later. When the children pick up a slice each they found the base had patches of mould . I contacted just eat immediately and sent pictures. Their reply was I should have checked the pizza from everywhere before leaving the shop. Absolutely disgusting service and a company that takes no ownership
My order number was 43449616 . I sent pictures of the pizza base with
The mould and top looked as it should . Never would you go to a takeaway and open a pizza box turn the pizza upside down to check for mould. Just eat customer service was appalling
27 August 2023
Unprompted review
Reply from just-eat.ch
Hello Saiqa,
I understand the frustration about this experience. When I order food, I expect it to be made properly.
We would like to check the order to find out what happened here.
Unfortunately, I can't find the order or the messages from you in our systems.
Could you send to info@just-eat.ch with a reference to this review and the order number?
We will get back to you as soon as we receive the information.
Best regards,
Philip from Just Eat
Always reliable
25 August 2023
Horrible system and ownership
You order 40min before you get home and you get home and order is cancelled. The restaurant calls you and apologies for not being to deliver and says its an error in the system. So why don't I hear from anyone from just eat? Because they are just horrible!!!
25 August 2023
Unprompted review
Reply from just-eat.ch
Hello
I understand the frustration about this experience. When I order food, I expect it to be delivered.
We would like to check the order to find out what happened here.
Unfortunately, I can't find the order or the messages from you in our systems.
Could you send to info@just-eat.ch with a reference to this review and the order number?
We will get back to you as soon as we receive the information.
Best regards,
Philip from Just Eat
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.