I ordered some UGG sandals that were reduced and almost £30 cheaper than anywhere else. they were brilliant and so comfortable and just perfect for my holidays. The colour was great too. From the time... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have your pairs of 4CCCCEES but not the Mary Janes. Not sure they would style well with my clothes and as their Kendal store has now shut I decided to emailed customer service regarding this dilemm... See more
Company replied
Excellent clear, large images of clothing allowing customer to see the detail. Good Branded Clothing. Easy ordering and checkout. Royal Mail delivered as tracking stated. My husband is pleased... See more
Company replied
It's a fabulous experience, prompt dispatch (of course it is busier during the sales), lovely wrapping and great products. I still hope to visit one day, but in the interim I keep coming back for th... See more
Company replied
Company details
Written by the company
We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different. Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else. We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
Contact info
Yellow Brick House, Back New Bridge street, NE1 2TY, Newcastle upon Tyne, United Kingdom
- 01912112331
- customercare@julesb.co.uk
- www.julesb.co.uk
4.4
Excellent
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From the point of ordering to delivery…
From the point of ordering to delivery the whole process was quick, easy and had great service with updates on postage. .My item arrived well packaged and on time.
29 May 2026
Unprompted review
Reply from Jules B
Hi Sara,
Thank you for your lovely feedback. We're really pleased to hear that everything from ordering through to delivery was quick and easy, and that you were kept well updated along the way.
It's great to know your item arrived well packaged and on time. We really appreciate your support and hope to see you again soon.
Kind Regards,
Jules B
Reply from Jules B
Hi Darren,
Thank you for your review! We're really pleased to hear you were happy with our service.
Kind Regards,
Jules B
Easy on-line ordering
Easy on-line ordering. Really super quick delivery. Thank you.
28 May 2026
Unprompted review
Reply from Jules B
Hi Alison,
Thank you for your lovely review! We're really pleased to hear that you found the ordering process easy and that your delivery arrived so quickly. We appreciate your support and hope to see you again soon.
Kind Regards,
Jules B
Great!
Fast online service, delivered in good time, right product - will definitely be using Jules B again.
27 May 2026
Unprompted review
Reply from Jules B
Hi there,
Thank you for your lovely review! We're really pleased to hear everything arrived as expected and that you were happy with the service and product. We appreciate your support and look forward to seeing you again.
Kind Regards,
Jules B
Stuck in a stalemate
I am having a nightmare with this company. I bought a matching trouser and top set and returned both items as the trousers didn’t fit. I have only been refunded for the top as they say their warehouse staff only found one item in the package. They have been very slow responding to emails and aren’t answering calls as they say they can’t cope with the volume and are prioritising orders and returns! These were high cost items and it is both frustrating and concerning that they don’t believe the customer when it’s clear their warehouse staff must be struggling. The latest email was one copied into me where the staff member was asking someone else what to do!
Update: I can confirm that this has been satisfactorily resolved now, but not sure I’d feel confident to use the site again.
2 June 2026
Unprompted review
Reply from Jules B
Hi Alison,
Thank you for taking the time to share your experience. We're very sorry to hear that it wasn’t a positive one.
As an independent business with a small team, it is rare that we will temporarily suspend phone support, but there are occasional busy periods when we do so to ensure we can keep things running smoothly across other areas of the business. We do understand this isn’t ideal, and we apologise for any inconvenience caused.
I've reviewed your case and am pleased to see that a member of our team contacted you earlier this week and that the matter has now been resolved.
Once again, we’re very sorry for any frustration this may have caused and appreciate your understanding.
Kind regards,
Jules B
Amazing product
Amazing product, I could not be happier, amazing value delivery was prompt, can't wait for my next order
2 June 2026
Unprompted review
Reply from Jules B
Hi Steven,
Thank you for your wonderful review. We're so pleased to hear that you're delighted with your purchase and that it exceeded your expectations.
It's great to know your order arrived promptly, and we're thrilled to hear you're already looking forward to your next one. Thanks again for your support!
Kind Regards,
Jules B
Fred Perry
Good range, excellent pricing, extra discount always a bonus, prompt delivery (well done tor using Royal Mail) and hopefully a smooth exchange of my returned goods
23 May 2026
Unprompted review
Reply from Jules B
Hi David,
Thank you for your positive review!
It's lovely to know your order arrived promptly and that you were pleased with the delivery service. We trust your exchange goes just as smoothly and appreciate you taking the time to share your feedback.
Kind Regards,
Jules B
First time using Jules B and all good
First time using Jules B and all good. Delivery was fairly priced and quick and will buy from them again in the future.
21 May 2026
Unprompted review
Reply from Jules B
Hi Simon,
Thank you for your review! We're delighted that your first experience shopping at Jules B was a positive one.
We really appreciate your support and look forward to welcoming you back again in the future.
Kind Regards,
Jules B
Interesting things
Great website, Good choice and really good price.
Swift service and delivery, excellent packaging
21 May 2026
Unprompted review
Reply from Jules B
Hi Henri,
Thank you for your lovely review! We're so pleased to hear that your order arrived quickly and well packaged.
We really appreciate your feedback and hope to see you back again in the future.
Kind Regards,
Jules B
A brilliant company one you can trust.
A brilliant company one you can actually contact by phone or email. I spoke to a lovely lady in Customer Services who was so helpful. My order went through so smoothly and l most definitely will be placing more orders. Thank you JulesB.
22 May 2026
Unprompted review
Reply from Jules B
Hi Robert,
Thank you for your wonderful review! We're so pleased to hear that you had such a positive experience with our Customer Services team.
It means a lot to know that our team was able to help and make the ordering process smooth and straightforward for you. Providing friendly, personal service is something we take great pride in, so your kind words will be greatly appreciated.
Thank you for choosing Jules B. We really appreciate your support and look forward to helping you with your next order.
Kind Regards,
Jules B
Very pleasant experience
Very easy to order on line and my clothing was delivered on time in perfect condition and beautifully packaged too. Thanks!
19 May 2026
Unprompted review
Reply from Jules B
Hi David,
Thank you for your lovely review. We're so pleased to hear that you found the ordering process easy and that you were happy with the delivery.
Thanks again for taking the time to share your feedback, and we hope to see you back with us again soon.
Kind Regards,
Jules B
A super pair of PJs beautifully made…
A super pair of PJs beautifully made and a delight to wear, so I am told.
23 May 2026
Unprompted review
Reply from Jules B
Hi Paul,
Thank you for your review! We're so pleased to hear that you're happy with your purchase. We really appreciate you taking the time to share your feedback.
Kind Regards,
Jules B
The item I required
The item I required, was available and at a great price. It arrived complete and within the 3 day period.
17 May 2026
Unprompted review
Reply from Jules B
Hi Stephen,
Thank you for your lovely review! We're so pleased you were able to find exactly what you were looking for.
It's great to hear that your order arrived complete and within the expected delivery time. We really appreciate you taking the time to share your experience and hope to see you back with us again soon.
Kind Regards,
Jules B
Good service and very good quality…
Good service and very good quality clothing.
20 May 2026
Unprompted review
Reply from Jules B
Hi Karen,
Thank you for your kind review! We're delighted to hear that you were pleased with both our service and the quality of the clothing. We truly appreciate your feedback and support.
Kind Regards,
Jules B
Haven’t received it yet
Haven’t received it yet, just as I sent this the parcel arrived, very good shoes? Just a bit slow to deliver
26 May 2026
Unprompted review
Reply from Jules B
Hi Chris,
Thank you for your review. We're pleased to hear that your parcel arrived and that you're happy with the shoes.
We appreciate your feedback regarding the delivery time and apologise that it took a little longer than expected.
Kind Regards,
Jules B
Got the item I been after at a great…
Got the item I been after at a great price. Delivery was spot on and well packaged. Will definately buy from here again as everything was as described from delivery to cost.10/10 Thank you
16 May 2026
Unprompted review
Reply from Jules B
Hi John,
Thank you for your fantastic review. We're delighted that you found what you were looking for and it met your expectations. Thank you for your review, and we hope to serve you again in the future.
Kind Regards,
Jules B
Easy ordering prompt delivery and…
Easy ordering prompt delivery and quality item.
11 May 2026
Unprompted review
Reply from Jules B
Hi there,
Thank you for your review. We're delighted to hear that you found the ordering process easy. We really appreciate your feedback and hope to welcome you back again soon.
Kind Regards,
Jules B
Great customer service
Prior to purchasing, I messaged with a couple of questions about the jacket I was looking to buy. Got a quick reply, which was very helpful.
Delighted with the jacket, arrived promptly, wrapped and in a box.
First time shopping with yourselves, great service, thankyou
12 May 2026
Unprompted review
Reply from Jules B
Hi Aiken,
Thank you for your review! We're delighted to hear that our team was able to answer your questions quickly and help you choose the right jacket.
Thank you for choosing to shop with us for the first time. We truly appreciate your support and look forward to welcoming you back again in the future.
Kind Regards,
Jules B
Very disappointed item is a gift for my…
Very disappointed item is a gift for my husband arrived in awful condition ripped bag item not folded expected better from your company I shouldn’t have to pay to return because of this
20 May 2026
Unprompted review
Reply from Jules B
Hi there,
Thank you for your feedback, and we're very sorry to hear about your experience.
We completely understand how disappointing it is to receive a delivery in this condition, and we sincerely apologise for the inconvenience this has caused.
All orders are carefully checked and packaged before dispatch, so it is very disappointing to hear that your parcel arrived damaged.
I'm pleased to see that a member of our customer care team has already been in touch with you and confirmed that a free return will be provided to you on this occasion.
Kind Regards,
Jules B
Product was described well and the…
Product was described well and the sizing was right. Good communication from ordering to delivery. Well packaged and nicely presented.
16 May 2026
Unprompted review
Reply from Jules B
Hi Jonathan,
Thank you for your lovely feedback! We're really pleased to hear the item met your expectations and that you were happy with the overall service received. We truly appreciate your support and hope to see you again soon.
Kind Regards,
Jules B
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