Jtspas Reviews 

Paid for the shower cabin on June 7, delivery 5-10 business days. we received a reply to our email asking when the goods would be delivered on June 25 that the goods had not yet been sent. they do not reply to emails about refunds. the shower cabin was not delivered and the money was not returned. we categorically do not recommend.

shower head looks good and works well.

Still waiting for my refund for over two months! I have phoned at least six times and am constantly told they are behind. Last week I was told that I would be receiving my refund by the end of the week! Im still waiting!!!

Do not buy from this company unless you can guarantee that you won’t need after sales care!

You owe me just under £200 for the refund of the lights on the walk in bath I purchased. You kept the lights as I didn’t want them but still haven’t given me back the monies. Terrible

Takes ages to refund, today i have been told it will be upto 15 working days to do a refund for an item they never sent!

AVOID AVOID AVOID
I ordered a walk in bath based on the information provided, it turned up and was not as described. I returned 3 weeks ago at a cost of £400 and after 3 weeks still have not received my refund of £2000. I have been calling and emailing for a week now and just given apologies and told accounts are dealing with it. PLEASE READ OTHER REVIEWS OF WITHHELD REFUNDS. SERIOUSLY CONCERNING. Am having to now take legal action. As a vulnerable and disabled person who had to order a walk in bath I cannot tell you the stress this has caused me.
In response to the below. The bath I ordered is NOT bespoke, it was not custom made for me or my individual needs. I ordered a bath advertised on your website. I asked you questions about the bath before ordering which you failed to answer correctly and the picture of the bath is inadequate. Why when the bath was returned promptly over 3 weeks ago untouched, unwrapped, are you still waiting for an inspection of the bath? I have contacted you several times since and NOT been given a detailed or reassuring update. Just told accounts are aware and making it a priority.
Update as of 23rd May still no refund and no date as to when I'll receive it. Now nearly 4 weeks since the bath was collected. Contacted as suggested below for so called detailed and reassuring update and told I can't have one because accounts are closed on Fridays! Absolute Jokers.
Update as of 28th May. Asked for the so called detailed and reassuring update and received "your refund will be processed next week" I have asked for contact details of Director or owner of company to make a formal complaint and not been given one. I can't believe this business gets away with this. PLEASE DO NOT ORDER FROM THIS BUSINESS because even if you know exactly what you want, if it turns up damaged good luck getting your money back. Absolutely scandalous.

A very hollow basic apology that is sent to all. No intentions of hurrying their system up. They were never going to agree with us that it wasn't fit for purpose! So I've had to pay to return it and they've kept the delivery money. So almost £200 out of pocket!

Ordered shower tray, screen from this company. Total £434.95. The shower tray was unfit for purpose, our plumber who has been in the trade for 30 years was able to carry it up with two fingers it was so flimsy, no way would it have taken much standing on before splitting. It already had a ripple through it. A riser kit was required but non available so suggested we build our own, no where to do this in minimal space. Contacted company to return, had to pay return fees.

Company received on 25th March and I have been chasing my refund constantly since then. They informed me they would deduct £96 delivery fee as nothing wrong with it! All I get when I email them is that they'll chase accounts as they're behind.

They have been a nightmare from the beginning, not answering calls, putting phone down and just lies.

I need that money!

I am going to be contacting my bank. All hassle I don't need, when not well.

I wish I had never come across this company.

Since writing this they have informed me my refund is being processed, I won't hold my breath. Still minus the £96. So they will still not accept responsibility for faulty, unusable goods.

Order 46691

DO NOT DEAL WITH THIS COMPANY!!!

I have been waiting for a refund of £480 for almost 4 months now. When I contact for an update I am issued with an apology and I am told that I will receive an update once the accounts team process my refund. My calls are now not being answered and I have had to report the company to Trading Standards.

My payment was for a replacement bath as the original one I ordered arrived damaged and was unavailable to reorder. It then became available again and was sent out but my refund for the additional payment I made for the alternative bath has never been issued. I was initially told it would be processed once we sent proof that we had disposed of the damaged bath, I’m not sure why when the refund should had been issued as soon as I agreed to stick with the original model when it was restocked. Even so, I sent proof of disposal on 15th March and I have still not received my refund. Absolutely shocking to withhold almost £500 which rightfully belongs to a customer for over 4 months. As yet I still have not received my refund…

My experience was excellent. I called a number of times about sizes, dimensions, installation and they didn't get bored of my amateur questions. I went for the Lisna Waters Mayfair steam cabin. It was delivered on time unlike the plumber. However when he did install it, he said it was bang on and straight forward to build. Most importantly its fabulous now absolutely love it. Thanks everyone.

Dreadful company! AVOID
We ordered and paid £745 for a shower unit for a disabled person in November 2024. When purchasing the website stated 7-10 days for delivery. When it got to 2nd December we received an email saying it would be delivered late January/february. We heard nothing so in March we contacted them again to be told it would now be June!! At this point they had had £745 of a disabled persons money since November. We asked for a refund as the continued delays was causing great disruption and meant we were having to pay for personal care for our relative who had no shower unit! On 30th March 2025 they agreed to a refund and said it would be 7-14 days.
AFTER CHASING AND CHASING VIA EMAIL AND TELEPHONE CALLS (WHERE THEY PUT THE PHONE DOWN IF THEY DO NOT WISH TO SPEAK TO YOU) WE FINALLY RECEIVED A REFUND IN MAY 2025.
So they had held money for nearly 6 months!!!!
At no point did they contact us and we had to constantly chase in the end threatening action via small claims court and debt recovery management. We did report them to trading standards.
PLEASE READ REVIEWS ON HERE AND ONLINE VERY CAREFULLY AND DO NOT HAVE THE EXTREME INCONVENIENCE AND UPSET WR HAVE HAD TO ENDURE

ORDER NO 46444 before they try to get this review removed!!!

I ordered a steam shower cabin, and it arrived within three days, just as promised. The team kept me informed throughout the process, and the installation was straightforward.

The worst company ever. DO NOT USE. Read other bad reviews and take note. They took our money and we did not receive our goods. They ignored our emails and phone calls.
Go to a reputable company with your hard earned cash.

A great product delivered on time. Consumer services back up exemplary as questions answered immediately.

Exceptional Customer Service and Quality Products

I recently purchased a freestanding bath from JT Spas, and I couldn't be happier. The customer service was outstanding—Polly guided me through the options and ensured I got exactly what I needed. The bath arrived promptly and was of excellent quality. Highly recommend!

They are cheaper than the competition for a reason. My bet is that they are just drop-shippers, so have no control over stock or delivery times.
Their aftersales service is non-existent, all you get is "Oh, I'm sorry" followed by a hollow promise.
I purchased a shower unit on 28th Jan 2025. Despite calls and emails which advised that it was for a holiday flat and therefore had financial consequences if they missed delivery, I'm still waiting for it to arrive nearly 1 month later (5-10 working day delivery is their bold quote)
I have had to cancel 2 holiday groups so far, costing me way more than I should have saved.
My advice, go to one of the big names and pay the extra for a professional service.

Update following JT Spas response:
If I could change the review to less than 1 star, it would still be too many for this company, as I will explain/fact check.

In their "clarification for future customers" there are many untruths, nay, down right lies, and I challenge them to prove otherwise.

"Your order was fulfilled accordingly" from the Leeds warehouse: LIE - my order was not fulfilled at all. I never took delivery of anything

"we remained in regular contact regarding queries": LIE - There was no contact initiated by them, other than "thank you for your order, the delivery will be 5-10 working days" (also a lie)

"The situation arose ... damage to the rails after delivery": LIE - read above. There was NEVER any attempt made to deliver the goods

"We offered replacement parts": LIE - You have to deliver something in order to replace it

"We will use this feedback constructively to improve our service": Remains to be seen

As a punctuation point for this review, and pack of lies response.
Even though JT Spas sent an Email to me to say that the refund had been approved, I had to contact my credit card company to force a chargeback on JT Spas for failure to return my money. My CC company took approximately 1 day to confirm that a chargeback was necessary once they looked through my communication trail with JT Spas.

Have used these guys twice now in the past two years. Found all to be good. Had a minor issue which was resolved by Kenny over the phone. Would use again

I couldn’t be happier with my purchase from JT Spas! The Jupiter 1700mm 12 Jet P & B Shaped Whirlpool Shower Bath is an absolute game-changer – fantastic quality, sturdy, and looks amazing in my bathroom.

From start to finish, the communication was spot on – clear updates, quick responses, and a smooth ordering process. The bath arrived right on time, exactly as described, and was well-packaged. The whirlpool feature is an absolute treat and works beautifully.

Highly recommend both the product and JT Spas for their excellent service. Would definitely shop here again! 🚿✨

The worst company I have ever dealt with!
Rude customer service (Dawn) been waiting 4 months for a bath that should have come in 5 days.
Now not even able to give me an update!
We will tell you when it’s ready…. Don’t call us we will call you!!!!!!
The product is now £400 cheaper and I haven’t even got It!!!!
No refund, told , if it went up would you pay more???
Avoid avoid avoid!

What a joke JT spas are! Having a new bathroom fitted and with a time scale very important. Ordered a shower enclosure on the 31st December 2024. Initially told 5/7 working days. Having paid a large amount of money, they've had our money for 11 days. Having paid extra for express delivery, nothing turned up. Numerous calls and no information!
Then today to be told, there was no room on our courier lorry, we don't know when you'll get it! Not acceptable! Also told no managers available and no you can't have a refund! The customer service is a joke, eventually we're getting our money back. Avoid this company, no customer empathy or skills. Certainly wouldn't use them again

I have purchased 2 shower cabins from JT Spas over the past 12 months, have been delighted with both and easy to assemble.

Purchased a product after speaking with customer services on the 28th of November asking if this would definitely be a Pre- Christmas delivery to be now told 5 days before christmas this now will not arrive until mid January.

As for the customer services team, where to start… emails remain unanswered, when you do manage to speak to somebody they can’t answer a query and advise you will receive a call back however this also never happens. Getting a straightforward answer seems to be difficult.

Upon delivery find a printed email to the manufacturer dated the 8th January from JT Spas only then asking for the item to be put into production despite being advised multiple times from customers service in December that the bath was ready and only awaiting 1 part.
Do not lie to your customers and then leave evidence to the contrary taped to customers products. Appalling service.