JT's ECig Store Reviews 405

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the promptness and efficiency of the delivery service, often noting next-day arrivals and well-packaged orders. The ordering process is frequently described as easy and straightforward, contributing to an overall positive experience. Consumers also highlight the excellent quality of the products received, and many appreciate the reliable and consistent service provided. People often express satisfaction with the speed and ease of their transactions, making them repeat customers.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the speed and... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the swift, speedy, and... See more

Product

Customers consistently note positive experiences with product. Many reviewers appreciate receiving exactly... See more

Order

People report positive experiences with order. Customers consistently praise the ease of ordering and the... See more

Based on these reviews

Rated 5 out of 5 stars

I have bought online regularly from JT's. There are some attractive quantity discounts. I always receive what I've ordered. The packing is robust and obviously done with care. Delivery is usually next... See more

Rated 5 out of 5 stars

Once again JT`s went above and beyond. After placing my order I received a call within the hour explaining that they could not send me all of it straight away as part of the stock was at another loc... See more

Rated 5 out of 5 stars

Reuben was an absolute darling, he took the time to explain the pros and cons of each vape …. I was very happy with the personal attention that Reuben showed towards me. I will be using JT’s from... See more

Rated 5 out of 5 stars

Excellent as always. Have been using JT’s Ecig store for a good few years now and moved away and have carried on using them. For over 12 months they have been posting my orders to me and never had a p... See more

Rated 5 out of 5 stars

This was fantastic service. I normally go into the shop but due to an injury I was unable to drive and therefore looked into a delivery service. The ordering was easy and the delivery was so quick. I... See more

Rated 5 out of 5 stars

Amazing company. Have been ordering from them for over 12 months after relocating to the North from the South and always provide a quick efficient service. Never any issues

Rated 5 out of 5 stars

Excellent 👌 love them they always send super quickly never an issue been using their postal service for two years and never had any issues

Rated 5 out of 5 stars

Excellent service . Called to check order which arrived promptly the next day . Would highly recommend

Rated 5 out of 5 stars

Called to check my order . Dispatched and received by the next day . Excellent customer service

Rated 5 out of 5 stars

Never had a problem JT’s excellent service always a quick turnaround very Tina Turner😜

Rated 5 out of 5 stars

Great service very quick delivery, tried JTS own brand excellent liquid. 100% for customer service.


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Information provided by various external sources

E-Cigarette Specialists with Vape Shops located in Tonbridge, Tunbridge Wells, Edenbridge and Rye. Proud stockists of some of the best e-liquids and hardware in the UK, including Zeus Juice, Aspire and Joyetech. Since opening in October 2014, we have thrived in providing customers the tools and information they need to break their habits and have a healthier lifestyle because of it. As well as excelling in customer service, no matter what the problem is. We like to ensure that our customers know that however 'silly' a question may seem, we will be more than happy to help with the matter!


Contact info

5.0

Excellent

TrustScore 5 out of 5

405 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Suzanne is always really nice and helpful whenever | go in and there are a lot of good flavours too chose from! Mango Ice mix labs is the best!

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Jt's liquid is good

Customer service are so nice and helpful. Second time purchase same eliquid and is great flavour with eleaf vape. I've bought eleaf pods from jt's and are excellent.

3 February 2026
Rated 5 out of 5 stars

Reliable and Quick

I have bought online regularly from JT's. There are some attractive quantity discounts. I always receive what I've ordered. The packing is robust and obviously done with care. Delivery is usually next day, or the day after at latest, depending on what time I place the order. I have no hesitation in recommending JT's.

13 November 2025
Rated 5 out of 5 stars

What a lovely pleasurable experience to…

What a lovely pleasurable experience to meet such a lovely helpful knowledgeable young chap. Ive been to amany smoke shops in my time and I must admit this was my favourite by far- mainly because of Reuben. I feel hes a great asset to your company and if given some rein and trust he will really put JT's on the map even more so.

I had no real intention on buying a vape when I went there as it was for my Mother I ended up purchasing one and a fine selection of juices!

Ill defo be back to refill my juice selection along with other goodies .

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Reuben was an absolute darling

Reuben was an absolute darling, he took the time to explain the pros and cons of each vape …. I was very happy with the personal attention that Reuben showed towards me.
I will be using JT’s from now on.
On a Wednesday or Saturday I believe…!!!

10 September 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look