Jtexpress Reviews 

I found scammers to be using this shipment company the most the couriers don't contact others well, the company isn't transparent at all and the customer support is unhelpful in all ways

worst delivery service ever. They can never seem to get to my house location and keep delaying the orders, even though other companies have NO problem I had to go to the delivery service station to even retrieve my order (which is CRAZY), and I saw that the employees were throwing people’s orders into huge piles and they were super rude on top of that. They also don’t handle packages with care at all. 90% of my boxes come squished and the products inside are always damaged and i always have to issue a return. This never happens with other delivery services. I wish i could choose to pick other companies but I can’t. This is in Thailand by the way.

I had the worst experience with J&T Express. The delivery driver was extremely rude on the phone and took my package to the wrong location without properly checking the delivery address. I have received all my previous packages at the same address without any issues, so this should not have happened.

This level of carelessness and unprofessional behavior is unacceptable. If delivery staff cannot read the correct location or communicate respectfully with customers, it seriously affects trust in the service. J&T Express needs to improve the quality and professionalism of its delivery team.

This is worst company i ever touch in uae as mone order i make always under problem courier s never answering and if answering never under polite they dont care u hurry or no . i wish habe rate 0 even this is too Mich for them.but good thing in al qouz station they have one very polite man amir sohail only one he is adecvated on this company

What a lousy shipping service. My parcel has been on status „out for delivery“ for over 10 days now!support Phone number on website is out of service. No response to emails. I’d be surprised if this shipment ever arrives.

Extremely frustrating experience. My package was marked as "No Answer" despite never receiving any calls or messages. The customer service number provided did not work, and the WhatsApp support was unhelpful. The delivery proof uploaded did not even contain my phone number, raising concerns about the accuracy of their delivery attempts. I am still trying to arrange collection of my package.

What the hell is wrong with this company?! Today my package was out for delivery, but for some reason, they went out to deliver in non-business hours!! 2 damn numbers asked for my location, one is driver and the other is something where in the world it appeared from, I wish you'll be the first and last delivery company to ever shut the damn down

Very bad service,poor delivery , all their numbers are closed and you can't contact them worst service i have had all my life . My order is delayed and i can't contact them at all they rescheduled without my permission . Even 1 star is too much for them .

This is the worst courier service ever! There has been no update for six days, even though the package is in my country.

The service in Thailand is a mess.
unresponsive callcenter. Phone numbers at branches (Nonthaburi) nobody picks up. The AI chat bot on Line app is a "joke"

My doorbell ran, I used the electric door opener (living on the 1st floor). I heard a mumbling downstairs and the house door got slammed. Irritated I went downstairs (living on the 1st floor) to see a bigger plastic wrapped parcel been thrown right in the middle of the house floor! I checked - it was for the neighbour living in the top roof flat! As the parcel could not stay there in the middle of the floor, I carried it up to the first floor, so my neighbour can carry it up to his flat once he is at home. I would like to point out - I am 66 yrs old! Now honestly! Do they call THAT delivery service??? Sorry, I do not! People use different delivery service! I will make sure that I personally NEVER have any contact with them. If delivery by any shop is via THAT delivery service - I rather not order!!!

Delivery service ? Not existant, they just marked my package ''delivered'' and are done with it! Package nowhere to be found, dissolved in thin air.
Still have 2 more packages on the way, both to be delivered by the same carrier. How much you bet that none will arrive?? Sh*t company!

Worst service and worst customer service. They dont know what they speak and they doesn't even know there job!

Such a crappy courier service is saudi arabia

April 30 , 2026 at 11:30 am UAE time , I called the UAE trunkline for my parcel package . The female staff was rude , I'm asking what she mean , instead of answering she cut off the call . Atleast tell something that she unable to track the parcel package ,rather cutting the phone . Employee attitude is important where ever you work , and it will benefited the whole company/organization.
Thank you

I’ve been ordering to the same home address in Dubai for the past two years without any issues. But my last two parcels were suddenly sent to Abu Dhabi, even though nothing about my address has changed. When I contacted J&T Express Dubai, the customer service team insisted the address was “wrong,” which makes no sense considering they’ve delivered to the same location many times before.

What made the situation worse was the customer service experience. The agents sounded completely unprepared, as if they had just woken up. They didn’t know how to speak professionally, didn’t understand the issue, and couldn’t provide any real solution. I’ve never encountered such an unprofessional and poorly trained customer service team in Dubai.

This was a very bad experience, and I genuinely hope the company invests in proper training and quality control.

(New update 25-04-2026 below 👇)
"They have the worst delivery staff I've ever dealt with, they're disrespectful to customers, it feels like im dealing with street criminals."

The review above was a while ago, and i believe I've posted it here, and I'm pleased to inform you all that the service now 25-04-2026 got even worst than before, can I take my 1 star back 🤣

Poor service. Unpredictable delivery. Unprofessional behavior.

The worst delivery service in Thailand. The delivery guy himself reschedules the delivery and says I requested it, even though no one even called me, and support simply doesn't respond. If you have the opportunity, don't use this service.

The worst experience! I’ve been waiting for this order since the 24 March, 2026. They delayed and cancelled it (Temu), and I had to place the order again. To this day, I’m still waiting. There’s no option to get a refund to my bank account, which is making this whole process incredibly frustrating.

"I am very disappointed with J&T Sendayan and J&T Larkin. J&T Sendayan knew that I was sending a glass item, but they did not wrap it properly with bubble wrap. J&T Larkin said they called my receiver for 3 days, but that is not true. My receiver did not receive any calls, WhatsApp messages, or even a single message from them. After 3 days, they suddenly sent a WhatsApp message saying the item was already broken and ready to be returned. They damaged my glass item and returned it.
If you cannot do your job properly, please do not continue this service. Go find another job if you are too lazy to work properly. Today is the last time I will use J&T services."the one star at there tooooo much for j&t