Called in store by chance and the manager yes the manager Chris Berry went out of his way to help me not only design a system for my shed and green house to create a suitable water collection but s... See more
Company replied
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See what reviewers are saying
Placed a order for 10 bags of stone chips on the 22nd for delivery. It's now the 29th no contact no delivery. I had chased this up with the sales team on the 26th And I'm still awaiting a response or... See more
Company replied
Ordered dumpy bag of black ice chippings off their website very easy and straight forward was given a delivery date which was fine then received a message saying that I could have them a day earlier... See more
Company replied
Dropped me right in it! Due order to be delivered today (Wednesday) following an order placed online Sunday evening. No correspondence from them until expected delivery day when they dropped the bomb... See more
Company replied
Company details
- Building Materials Supplier
- Building Materials Store
- Garden Building Supplier
- Kitchen Supply Store
- Lumber Store
- Plumbing Supply Store
Written by the company
With over 155 years of experience, we are the top independent builder's merchant across the North East, Scottish Borders, Cumbria & Teesside. We offer a wide range of building materials, timber, roofing, landscaping & gardening supplies. With 21 branches, most of which feature dedicated bathroom showrooms, we have everything you need for all your plumbing and heating requirements. Visit one of our 6 local Kitchen showrooms for plenty of inspiration and let our expert designers guide you every step of the way.
Contact info
Riversdale Way, NE15 8SF, Newcastle Upon Tyne, United Kingdom
- +441912295048
- websupport@jtdove.co.uk
- www.jtdove.co.uk
3.2
Average
84 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Good assistant manager with very helpful staff, fast efficient deliveries at the best prices. Big thank you to Mark on the wagon who is always willing to help. Overall excellent service all round.
12 May 2020
Unprompted review
Reply from JT Dove Ltd
Morning Mr Jobson,
Thanks for the great review and the kind words, they're very much appreciated.
Kind Regards,
Fraser
Hasty service
Made an order online, made a call to the company after a couple hours and confirmed my order was placed, great service!
17 May 2019
Unprompted review
Reply from JT Dove Ltd
Hi Johnathan, thanks for taking the time to leave a great review, it is very much appreciated and always here to help! Look forward to the next time :)
Kind Regards,
Fraser
Superb!
Ordered online delivery arrived the next day! Superb Service!
Thanks Again!
⭐️⭐️⭐️⭐️⭐️
17 May 2019
Unprompted review
Reply from JT Dove Ltd
Hi Ian, thanks for taking the time to leave a great review, it is very much appreciated and always here to help! Look forward to the next time :)
Kind Regards,
Fraser
Don't order a kitchen
Ordered a kitchen from here. Items were not included that should have been. Other items were wrong once kitchen was delivered. Had to order additional items after delivery because kitchen designer designed it wrongly. Kitchen designer left after ordering kitchen so there is nobody to deal with the issue. Big fat mess.
12 April 2019
Unprompted review
Reply from JT Dove Ltd
Afternoon, very sorry to hear this. We pride ourselves on customer service and on this occasion it would appear we have let you down. We have always, when informed, tried by all means to rectify any issues and your custom is no different. Please can you contact Lynda Parkin, Directors PA either by email at lyndaparkin@jtdove.co.uk or by telephone on 0191 2295025. Again, apologies for the inconvenience caused.
Kind Regards
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