Bought digital code, did not even receive the email. Indonesian whatsapp support as page support is ghosting after they asked for all kind of screenshots and proofs. Beware Indonesian SCAM! EDIT... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
some employees did not specify the prize for purchasing in the Hoyolaba store from 60 euros, which is why I did not receive additional prizes, while others were given character cards and various addit... See more
Company replied
I recharged a weekly sub for mlbb and this is my first time experiencing delay with the transaction process with your website, it's already been a day. I have sent proofs at your email/whatsapp... See more
Company replied
Worst customer care ever!! Bought some packages for ragnarok games, but for some reason the link doesn’t work after the payment went through!. Literally took 3 days with little to none response from C... See more
Company replied
Company details
Written by the company
Joytify (powered by Lapakgaming) is the preferred destination for gamers seeking to purchase game credits and vouchers across a wide array of games, including Mobile Legend, Free Fire, PUBG, Ragnarok Origin, etc. Our platform is one of the biggest in the world and offers secure transactions, multiple payment options, and unbeatable prices. With various promotions, including a 10x money-back guarantee, gamers can confidently top up and acquire vouchers at competitive rates while enjoying a seamless experience.
Contact info
Metropolitan, Jl. R.A. Kartini No.kav.14, RT.10/RW.4, Cilandak Bar., Kec. Cilandak, 12430 12430 Jakarta Selatan Indonesia, Indonesia
- +6281280000203
- cs@lapakgaming.com
- www.joytify.com
2.6
Poor
176 reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t Visit or Purchase Any Products From This Website They Are All Scammers
I will never ever use this website. You guys are scammers. I should have noticed it already before this is the third time you did this to me. I purchased 4 weekly diamond pass and I only got 3 pass only. And now I purchased 3 duamond pass but I only received 2 pass. So quick to deduct the amount in my bank account but too hard and slow to process my refund and fix the issue. Not recommended website. I will never ever recommend this website to my friends. SCAMMERS!!!!
3 April 2026
Unprompted review
Reply from Joytify
Hi!
We sincerely apologize for the inconvenience. We are currently still waiting for your bank details, as your payment was made using a QR code, so we need the information to proceed with the process.
Your feedback and suggestions mean a lot to us as we strive to improve. Thank you for your understanding!
Fraud, avoid!
Fraud, took my money never delivered .. they claim they didn't receive payment despite the contrary on my bank statement. They even mocked me ... I sent full proof showing the items were never delivered as there is a record of anything delivered to my account... Showed them my bank statements that showed a clear deduction of my funds and showed the transaction I D from both my bank and their website... They still claimed they never received payment. Please avoid as they are untrustworthy. I was a loyal customer until they robbed me blindly. It's only £30.49 pounds but it's the principle. Their non challant behaviour and mockery of me is why I'm notifying people to avoid them so they don't do the same to you.
27 March 2026
Unprompted review
Reply from Joytify
Hi!
We sincerely apologize for the inconvenience you experienced with us. We tried to track your conversation history in our system using your Trustpilot username, but unfortunately we were unable to find any records.
Could you please reach out to our customer support team directly and provide your Transaction ID? This will help us look into your issue further and find the best solution for you.
Your feedback means a lot to us and will help us continue to improve our service. Thank you for taking the time to share it!
Their transaction is to long and their…
Their transaction is to long and their costumer care and their other account and their ghosting you and they not responding
1 April 2026
Unprompted review
Reply from Joytify
Hi! 👋
We sincerely apologize for the inconvenience. Your transaction is currently in the refund queue and will be processed within a maximum of 5 business days! We also apologize for the late response, as our chat queue was backed up earlier. Going forward, we will evaluate our process so we can serve you more quickly. 🙏
Your feedback and suggestions mean a lot to us as we strive to improve. Thank you for your understanding!
Terrible payment and terrible customer service
I proceeded with the payment for a top-up, and the card company approval was actually completed, but the top-up was not finished due to an error. The customer service center only repeated the response that I should top up again and did not resolve the issue at all. I will never use this service again.
25 March 2026
Unprompted review
Reply from Joytify
Hi!
Thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered.
We understand how frustrating it must be to have your payment approved by your card provider, yet not receive the item you purchased. Upon checking our system, we can see that there was a technical issue on the payment gateway side that caused the transaction to not be fully processed on our end.
We're sorry if the response you received from our team did not meet your expectations — we acknowledge that simply asking you to top up again was not a helpful resolution, and we will take this as feedback to improve how we handle similar cases in the future.
To help us investigate and resolve this further, we kindly ask you to submit an official complaint ticket through our platform, including the following details:
• Transaction ID
• Proof of payment (screenshot from your card/bank)
• Email address used at the time of purchase
Our team will prioritize your case and work to find the best solution as quickly as possible. We truly hope to have the chance to make this right for you.
Thank you for your patience!
I have an issue with my recharge…
I have an issue with my recharge experience on your website. I topped up 5 Weekly Diamond Passes, but only 3 were successfully processed in my account.
Your website refunded ₱96 from my ₱480 payment, which means that only 4 Diamond Passes should have been credited to my account. However, that did not happen. Only 3 Weekly Diamond Passes were added to my account.
Please check and fix this issue. I am very disappointed with this experience on your website.
13 March 2026
Unprompted review
Reply from Joytify
Hi!
Thank you for reaching out, and we sincerely apologize for the confusion and inconvenience you experienced.
Regarding your transaction (TID: P1773393437199118), we'd like to clarify what happened. Out of the 5 Weekly Diamond Passes you purchased, only a partial amount could be processed due to a purchase limit restriction on the item. As a result, a partial refund was issued for 1 transaction back to your original payment method, which has already been processed on our end.
We understand this may not have been clearly communicated, and we're sorry for the confusion this caused. If you have not yet received the refund or are still experiencing a discrepancy with the number of passes in your account, we kindly ask you to submit an official complaint ticket through our platform with the following details:
• Transaction ID: P1773393437199118
• Proof of payment
Our team will review your case and ensure everything is resolved as quickly as possible. Thank you for your patience, and we hope to make this a better experience for you.
Well, so far so good
Well, so far so good. Bought a cheap pack for MLBB and got it immediately. Only had to set my account to EU region and pay with PayPal, because my bank refused to pay up :/.. but PayPal worked fine
11 March 2026
Unprompted review
Reply from Joytify
Hi! 👋🏼
Thank you so much for the review! We truly appreciate your support. We're committed to always offering the best prices and delivering top-quality customer service for you.
If you have any feedback, suggestions, or concerns regarding your transaction, feel free to reach out to us via WhatsApp at +6281280000203 or email us at support@joytify.com. Thank you once again for choosing and trusting us!
Reply from Joytify
Hi! 👋🏼
Thank you so much for the review! We truly appreciate your support. We're committed to always offering the best prices and delivering top-quality customer service for you.
If you have any feedback, suggestions, or concerns regarding your transaction, feel free to reach out to us via WhatsApp at +6281280000203 or email us at support@joytify.com. Thank you once again for choosing and trusting us!
TERRIBLE!
TERRIBLE!! VOUCHER CODE WAS NOT WORKING AND I CAN'T EVEN HAVE A REFUND
19 February 2026
Unprompted review
Reply from Joytify
Hi! 👋🏼
We apologize for the issues you’ve experienced with us. You can send your complaint to support@lapakgaming.com, and our Customer Support team will assist you with your concerns.
Your feedback is very valuable to us as we continue to improve our services. Thank you for your understanding. 🙏
Misleading listing, unhelpful customer service, no refund for unusable PC Game Pass code
I purchased a digital code for PC Game Pass from PC Game Pass 3 Months Subscription,
expecting a redeemable UK/EU or Global digital key, as I'd specified my Region on their website.
The product page did NOT mention any regional restrictions or limitations. Based on that, I assumed I was buying a legitimate code I could redeem on my UK Microsoft account.
After purchase, the code did not work due to regional locking, something not disclosed anywhere in the product listing.
When I contacted Joytify by both email and WhatsApp, I received only copy-and-paste responses that did not address my specific issue or refund request.
I repeatedly explained that the listing was misleading and that the code was unusable in the UK. Instead of providing a refund or a replacement code that actually works for my region, the responses were generic and irrelevant, showing a lack of understanding and care for genuine customer concerns.
As a UK consumer, I expect:
- accurate product descriptions
- full disclosure of regional restrictions
- appropriate support when a product is not fit for purpose
Under the UK Consumer Rights Act 2015, digital products must be as described and fit for the purpose. A product that cannot be redeemed because of undisclosed region locking is neither.
Even when purchasing from overseas vendors, UK consumers are entitled to remedies (refund, repair, replacement) for products that are not as described or faulty.
Undang-Undang Republik Indonesia No. 8 Tahun 1999 tentang Perlindungan Konsumen (Consumer Protection Law) applies to e-commerce and digital purchases in Indonesia. This law requires that goods or services sold must be as described and meet what the seller promises. It also includes the right to compensation if those obligations aren’t met.
Neither of the above have been adhered to in this instance.
I’m posting this review to highlight:
- the misleading listing
- the lack of meaningful customer support
- the vendor’s refusal to issue a refund for an unusable digital code
If Joytify wants to maintain any credibility with international customers, I urge them to:
- update product listings with clear region information
- provide real customer service responses
- issue fair refunds when products are unusable due to lack of disclosure
Until those issues are addressed, I can’t recommend this site to other buyers.
11 February 2026
Unprompted review
Reply from Joytify
Hi! 👋🏼
We sincerely apologize for the inconvenience and the issue you experienced with Joytify. We understand your concerns, and we also apologize for the lack of information provided. At the moment, we are working on improving the points mentioned above to ensure that similar cases do not happen again in the future. 🙏
Regarding your case, we have processed a refund to your original payment method. However, if you are still experiencing issues, such as not having received the refund yet, you may send another complaint email so our team can check the status of your refund process.
Your feedback and suggestions are very valuable to us in helping us improve moving forward!
It's a scamm i top up in this site and…
It's a scamm i top up in this site and I pay in gcash I don't receive my diamond in mlbb it's my first time to top up here so not to recommend to everyone because it said it safe here to recharge but it's wrong it's a scamm my money they don't give it back to me plss all information here is a scam
27 January 2026
Unprompted review
Reply from Joytify
Hi!
We sincerely apologize for the inconvenience you experienced. We have checked our records and can confirm that your refund has been processed.
If you have not received the funds yet, please contact us via email at support@joytify.com. Your feedback is very important to us as we strive to improve our services.
Thank you for your understanding!
This is my first time recharging…
This is my first time recharging diamond to some website, and i didn't get my diamond, please refund my money
26 January 2026
Unprompted review
Reply from Joytify
Hi! 👋🏼
We apologize for the issues you’ve experienced with us. You can send your complaint to support@lapakgaming.com, and our Customer Support team will assist you with your concerns.
Your feedback is very valuable to us as we continue to improve our services. Thank you for your understanding. 🙏
I bought I diamond in joytify but…
I bought I diamond in joytify but didn't appear in my mlbb account please solve this problem
7 January 2026
Unprompted review
Reply from Joytify
Hi! 👋🏼
We apologize for the issues you’ve experienced with us. You can send your complaint to support@lapakgaming.com, and our Customer Support team will assist you with your concerns.
Your feedback is very valuable to us as we continue to improve our services. Thank you for your understanding. 🙏
Untrustworthy
The 10x guarantee is just a marketing scheme I guess because I had an issue that should qualify but instead I’ve been ignored. I have screenshots and a timeline for everything but they stopped responding when I sent it to them.
Update 1/10 - Yes I did receive my purchase however it was 12 hours after I was charged. 10 hours after I first contacted support, and done manually. I showed screenshots of the multiple messages between customer service and I, proof of purchase, that the website itself said the transaction has expired even thought it was flagged as paid. That clearly shows an error with the system and not me as I was charged immediately yet had to have my purchase sent manually 10-12 hours later. I sent proof of everything and have made 5+ attempts to contact customer service to explain how my situation could possibly not qualify but I am just told to send another tickets and wait to hear back.
Update 2/18 - Still never resolved. Nobody can tell me why they aren’t honoring their promise. All I’ve been told is to resubmit, which I have done 4 times without ever even getting a response. That or they say well you have your purchase now as if that makes it ok that their word means nothing. I have spent over 3k USD with this company and I never actually thought I would have an issue that actually deserved the 10x promise,but I believed that it was legit, and always thought that was a very cool policy. What a disappointment. Well that’s the last time I will ever use or recommend this service again.
29 December 2025
Unprompted review
Reply from Joytify
Hi,
We apologize for the inconvenience you experienced. After reviewing your transaction, we can confirm that it was successful. If you have not yet received the product you purchased, please contact our Customer Service team again so we can assist you further.
Your feedback is very valuable to us as we continue to improve our services. Thank you for your understanding!
Thank You! A+ Instant and Fast!
This is my 3rd order for GC on Genshin Impact, and I did a pretty large order! All times INSTANT Delivery, less than 5 seconds! A+ Thank You! Highly Recommend!
27 December 2025
Unprompted review
Reply from Joytify
Hi! 👋🏼
Thank you so much for the review! We truly appreciate your support. We're committed to always offering the best prices and delivering top-quality customer service for you.
If you have any feedback, suggestions, or concerns regarding your transaction, feel free to reach out to us via WhatsApp at +6281280000203 or email us at support@joytify.com. Thank you once again for choosing and trusting us!
first time legit, second scammed me
the first few times I’ve bought off of here it was a quick process, however all of a sudden it’s been taking well over 40 minutes and I have still not gotten the genisis crystals I’ve bought, I’ve texted both email and WhatsApp and they’ve ghosted me on both.
23 December 2025
Unprompted review
Reply from Joytify
Hi,
We apologize for the inconvenience you experienced. After checking, we can confirm that your transaction was successful. We also apologize for the delay in our response.
Going forward, we will continue to improve our service quality to ensure that similar issues do not happen again.
Your feedback is very valuable to us as we strive to improve our services. Thank you for your understanding! 🙏
This is a scam
This is a scam, I recharge 200 dias and not even a single diamonds enter my account? Don't recharge on this site this is an Indonesian scam
22 December 2025
Unprompted review
Reply from Joytify
Hi! 👋🏼
We apologize for the issues you’ve experienced with us. You can send your complaint to support@lapakgaming.com, and our Customer Support team will assist you with your concerns.
Your feedback is very valuable to us as we continue to improve our services. Thank you for your understanding. 🙏
I top up twice and did not receive my…
I top up twice and did not receive my Diamond twice not once and u guys took my money i Kinsley ask for my stuff
8 December 2025
Unprompted review
Reply from Joytify
Hi,
We sincerely apologize for the inconvenience you’ve experienced. After checking, your transaction encountered an account lock issue, which prevented us from processing the top-up. However, please don’t worry — the transaction status is now refunded, which means we have returned the funds to your original payment method.
If you have not received the refund yet, please feel free to contact us again, and we will be happy to assist you further.
Your feedback is very valuable to us as we continue to improve our services. Thank you for your understanding! 🙏
Competitive rate
Competitive rate, fast delivery and safe payment process
3 December 2025
Unprompted review
Reply from Joytify
Hi! 👋🏼
Thank you so much for the review! We truly appreciate your support. We're committed to always offering the best prices and delivering top-quality customer service for you.
If you have any feedback, suggestions, or concerns regarding your transaction, feel free to reach out to us via WhatsApp at +6281280000203 or email us at support@joytify.com. Thank you once again for choosing and trusting us!
quick and easy to use
30 November 2025
Unprompted review
Reply from Joytify
Hi! 👋🏼
Thank you so much for the review! We truly appreciate your support. We're committed to always offering the best prices and delivering top-quality customer service for you.
If you have any feedback, suggestions, or concerns regarding your transaction, feel free to reach out to us via WhatsApp at +6281280000203 or email us at support@joytify.com. Thank you once again for choosing and trusting us!
Please refund my money,wala akong na…
Please refund my money,wala akong na received na coins ,475 pesos Yung Pera ko.please refund if u can't give my coins
18 November 2025
Unprompted review
Reply from Joytify
Hi! 👋🏼
We apologize for the issues you’ve experienced with us. You can send your complaint to support@joytify.com, and our Customer Support team will assist you with your concerns.
Your feedback is very valuable to us as we continue to improve our services. Thank you for your understanding. 🙏
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