I absolutely love shopping at Joybuy! Their service is fantastic, and the delivery is incredibly fast. I mainly order Korean skincare and Asian food, but I also bought a garden furniture set on... See more
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Shopping with joybuy is a bresase, It would be also fantastic if you could offer payments per mountly installmemts for more expensive stuff. As an improvement plese send me emails at least in ingli... See more
The ordering and payment was great. I ordered a big home appliance, a fridge/freezer combi. The delivery was extremly quick, orderd one day prior and get it next day along with excellent delivery serv... See more
I’m really happy with my experience with Joybuy so far. The product availability is great, and the prices are often much better than what I can find elsewhere. One thing I really appreciate is... See more
Company details
Written by the company
Bij Joybuy draait alles om een uitstekende winkelervaring: kwaliteitsproducten, snelle en betrouwbare levering, scherpe prijzen en klantenservice die altijd voor je klaarstaat. We werken samen met bekende merken, verzenden direct vanuit onze locaties in het Verenigd Koninkrijk en de EU, en gebruiken slimme systemen om je bestellingen snel te leveren. Joybuy is momenteel in de testfase in het Verenigd Koninkrijk, Nederland, Duitsland, Frankrijk, België en Luxemburg, ter voorbereiding op de volledige lancering in het VK en Europa. Don’t just buy, Joybuy.
Contact info
Netherlands
- support@joybuy.com
- www.joybuy.nl
4.6
Excellent
22K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Fast delivery and reliable service
2 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The order was fine but I received scam…
The order was fine but I received scam calls immediately after. Clearly got client data security issues duh
2 September 2026
Reply from Joybuy
Hi there,
Thanks for sharing your feedback with us. We hear you and appreciate you taking the time to let us know.
Please rest assured that we always attach great importance to the information security and privacy protection of every customer. We will never disclose your personal data.
If you receive any unknown calls or text messages, please feel free to email us at support@joybuy.com.
We will submit this case to our security team for a comprehensive investigation. Thank you for your support of Joybuy.
Warm regards,
Claire
Joybuy Support Team 🌟
Cheap and super fast delivery
1 September 2026
Super quick delivery
Order my new keyboard in the morning around 10:00 and I got the device delivered in the evening around 17:00!!
So great experience
31 August 2026
The delivery guy is very impatient and…
The delivery guy is very impatient and unfriendly. We didn't expect to be treated that poorly.
1 September 2026
Reply from Joybuy
Hi there,
Thank you for sharing what happened with your delivery — we’re genuinely sorry to hear about this unpleasant experience. This type of unprofessional service is completely unacceptable, and we fully understand your frustration and disappointment.
We have passed your feedback to the delivery team to investigate and are reinforcing our service standards to ensure this does not happen again.
To sincerely apologize to you, we have added a discount coupon to your Joybuy account. We hope this gesture can help you regain trust, and we will continue to strive to improve the delivery experience in the future.
If you’d like to discuss anything further or need assistance regarding your order, feel free to reach us at support@joybuy.com.
Thank you again for taking the time to let us know — your feedback is truly valuable to us.
Warm regards,
Claire
Joybuy Support Team 🌟
Fast and correct delivery.
Product is correct and 1 on 1 as described on the website
1 September 2026
Very prompt
Very prompt, within one hour tracking information and delivering next day.
Items realy well packed and as described.
4 September 2026
Unprompted review
Super fast company and excellent quality
1 September 2026
Always good today ordered tomorrow…
Always good today ordered tomorrow coming also for freezing food.
1 September 2026
Great service!
Great service. I had a small problem with an item and they solved it instantly. 👍🏼
16 July 2026
Good experience
My first time ordering from Joybuy, and certainly not the last. Plenty of products to choose from, with attractive prices and fast shipping. I will definitely order from here more often and can recommend it to others as well.
23 August 2026
Heart felt feedback
I am very happy with my first purchase. 1) very profession & efficient packing; 2) fast delivery; 3) delivery expert is very profession, friendly and heart care services. I give 10 points.
30 August 2026
Products are good of course
Products are good of course
But driver driver is sometimes super bad
Good driver is push interphone then bring stuff
Bad driver was call me then "I don't know your place come outside!" Then I go to outside car and driver is there .I have interphone and number and name
That driver never bring stuff
Ok ok bay
So last time driver was warst one!
Few driver left stuff at entrance door
Half year ago I moved
Before place driver were so nice
Everything different
31 August 2026
Reply from Joybuy
Hi there,
Thank you for sharing what happened with your delivery — we’re genuinely sorry to hear about this unpleasant experience. This type of unprofessional service is completely unacceptable, and we fully understand your frustration and disappointment.
We have passed your feedback to the delivery team to investigate and are reinforcing our service standards to ensure this does not happen again.
To sincerely apologize to you, we have added a discount coupon to your Joybuy account. We hope this gesture can help you regain trust, and we will continue to strive to improve the delivery experience in the future.
If you’d like to discuss anything further or need assistance regarding your order, feel free to reach us at support@joybuy.com.
Thank you again for taking the time to let us know — your feedback is truly valuable to us.
Warm regards,
Claire
Joybuy Support Team 🌟
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