I have been really happy with Joybuy so far and they seem to be getting better all the time. Prices are fair and good value, next day delivery by DPD is fantastic and always on time. I am hoping they... See more
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Review summary
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Reviews shaping this summary
The Customer Support was excellent. I had a minor problel with a product & when requested for return they readily accepted. There Delivery survice is also very good. It's the first time I shoped... See more
I have had 4 or 5 times of using Joybuy and it was very good delivery and I like the environmental friendly packaging. Cold stuff is always very cold. Delivery is fast. The only imperfection is often... See more
the price was the initial attraction and free delivery caught my eye, i was initially skeptical as many adverts on social media are can be fake But i was very pleased when filament arrived and foun... See more
Company details
Written by the company
At Joybuy, we provide joyful shopping built on quality products, speedy and reliable delivery, great prices, and friendly customer service support when you need it. We partner with trusted brands, deliver purchases directly from our UK and EU locations, and use smart systems to get orders to customers quickly. Joybuy is currently available in a test phase across the United Kingdom, Netherlands, Germany, France, Belgium and Luxembourg – preparing for a full UK and European launch. -- Don’t just buy, Joybuy.
Contact info
United Kingdom
- support@joybuy.com
- www.joybuy.co.uk
4.6
Excellent
16K reviews
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It’s not just that it’s late eight…
It’s not just that it’s late eight times out of ten; sometimes delivery even takes two or three days.
24 June 2026
Reply from Joybuy
Hi there,
Thank you for your feedback — and we're really sorry for the trouble with your delivery. We know how frustrating it can be when things don't go as expected.
Your feedback has also been passed along to our logistics team so we can improve delivery reliability going forward.
As a token of our appreciation for your patience and to compensate for the inconvenience, we have added a coupon to your Joybuy account, which you can use on your next purchase.
If there's anything we can do to help, just reach out to us at support@joybuy.com — we're always here for you.
Warmly,
Claire
Joybuy Support Team 🌟
Process good
26 August 2026
happy with their services
happy with their services. on time, and some products are a good value.
29 June 2026
I've been waiting 2 weeks for my order
I've been waiting 2 weeks for my order
DPD keeps trying to deliver it the wrong house so they're as bad
23 August 2026
Reply from Joybuy
Hi there,
Thank you for sharing your feedback. We understand how disappointing it can be when an order doesn’t arrive as expected.
We have looked into your order and found that the delivery was unsuccessful. The parcel has now been returned to our warehouse. A refund of your order has been processed, and you will receive the payment within 3‑5 working days. As a gesture of goodwill, we’ve also added a voucher to your Joybuy account.
We are continuously working to improve our delivery process to ensure smoother experiences for our customers.
We appreciate your patience and hope to have the opportunity to serve you better in the future.
Warm regards,
Claire
Joybuy Support Team 🌟
Ordered 10.30pm
Ordered 10.30pm , received at 10.30 am, full information the whole time. Great delivery service
25 August 2026
Great fast service 💯.
26 June 2026
Item not delivered by DPD,sending…
Item not delivered by DPD,sending eronious and misleading messages , very dissatisfied with service.DPD never attempted to deliver this item even though we were in all day and nothing showed up on our CCTV nor did they leave a calling card.Request a full refund
26 August 2026
Reply from Joybuy
Hi there,
Thank you for your feedback. We understand how frustrating delivery delay can be, and we hear your concern.
Regarding your recent order, we can confirm that a refund has been processed and should be reflected in your original payment account within 3–5 business days once processed.
We are actively working with our delivery partners to improve timeliness and reliability. If there is anything else we can assist you with, please feel free to reach out to us at support@joybuy.com.
Thank you for your patience and for giving us the opportunity to improve.
Warm regards,
Claire
Joybuy Support Team 🌟
It was my first order and I’m very…
It was my first order and I’m very happy with products and services.
Many thanks
26 August 2026
First time user and impressed with the…
First time user and impressed with the service thanks
26 August 2026
I would give zero if possible.
WAIT FOR NEARLY 40 HOURS AND STILL YET TO HEAR ANY RESPOND FROM YOUR CS. THEY JUST KEEP ASKING YOU TO WAIT AND MAKE YOU LOSS PATIENCE.
**********
I would give zero if possible.
Would like to buy iPhone with coupon deduction, however it won’t let me to get through payment. Tried different cards and my partners cards as well. Still unable to pay, contacted CS at once however they can’t do anything just ask you to wait. Now £50 coupons has been expired and seems payment back to normal. SCAMMER !!! Never use JOYBUY again
28 August 2026
Unprompted review
Reply from Joybuy
Hi there,
We have reviewed your account regarding your concerns.
At Joybuy, we maintain strict security protocols to ensure a fair shopping environment for everyone. Our system identified activity on your account that did not align with our platform's fair use policies. As a result, the account was restricted.
We value your support and are always here if you need further assistance.
Warm regards,
Claire
Joybuy Support Team 🌟
My new supplier of choice
I have been really happy with Joybuy so far and they seem to be getting better all the time. Prices are fair and good value, next day delivery by DPD is fantastic and always on time. I am hoping they can replace Amazon as my supplier of choice and I always search Joybuy first now to see if they have what I need. Particularly good world foods section.
3 August 2026
Very quick delivery and excellent…
Very quick delivery and excellent customer service , very impressed ,will buy again from your company .Thank you .
26 August 2026
On time very very good
25 August 2026
They didn't fit it properly it's brand…
They didn't fit it properly it's brand new washer and it's constantly leaking and nobody will help me resolve the issue I will recommend not buying from here
26 August 2026
Reply from Joybuy
Hi there,
Thank you for sharing your experience with us. We hear your concerns and understand how frustrating it can be when a service does not meet your expectations, especially for something as important as installation support.
We’ve looked into your case and have already replied to you through our online chat. Please check your online message inbox for our response and let us know your thoughts. We’re here to help sort this out together.
If you haven’t received our message, feel free to reach us directly at support@joybuy.com.
Warm regards,
Claire
Joybuy Support Team 🌟
Great fast next day delivery love the 6…
Great fast next day delivery love the 6 for 4 offer I like to stock up and save no Brainerd ordered twice from this company fab 5stars thankyou 😀 xx
13 July 2026
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