My trike was stolen and I was devastated but Jorvik did much to boost my confidence in claiming on the insurance and in choosing a replacement model. I've lost count of the number of times I've contac... See more
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From the day I visited the showroom in Chester to going for a proper road ride today, I can honestly say I'm 100% impressed and overjoyed I can cycle again, when I thought my days were over. Somehow... See more
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Excellent positive visit to Chester showroom to try out the trikes. Jorge took me through all the basics very patiently as I felt a bit unsteady at first. I have a long standing chronic back pain cond... See more
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Visted the new Chester showroom. It was rather hard to find initially, but after being guided in I found the Chester Jorvik showroom. Make sure you you read the signs for Central trading estate a... See more
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Company details
Written by the company
The UKs leading Adult Tricycle Brand. Jorvik Tricycles is born out of love. When James Walker’s father, Stuart, was diagnosed with Parkinson’s disease, a tricycle was the best option for him to continue cycling. However, the market was limited, and the choices that did exist were outdated and expensive. The first ever Jorvik Tricycles trike was built to help James’ dad continue doing what he loves and so that mission continues – now focusing on supporting other people and their families who are looking for a reliable, aesthetically pleasing and affordable tricycle to help them keep their independence.
Contact info
North unit Millfield Industrial Estate, YO19 6NA, York, United Kingdom
- 01904405338
- info@jorviktricycles.com
- www.jorviktricycles.com
4.7
Excellent
1K reviews
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Very helpful and supportive.and happy…
Very helpful and supportive.and happy with my trike
19 June 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your lovely review! We're so pleased to hear that you found our team helpful and supportive, and that you're happy with your trike.
Your kind feedback means a lot to us. We hope your trike brings you many enjoyable rides, and if you ever need any help or have any questions, we're always here to help. Happy cycling!
Brilliant experience
My visit was perfect in every way, I was a bit nervous when I arrived but Sam was brilliant, put me at my ease and talked me through everything. I was very quickly on my chosen trike, getting used to it and having a brilliant time. I had no hesitation at all in purchasing my trike and am now enjoying using it at home. Sam was very patient with me and answered my every question. The whole visit was a wonderful experience 😀
11 June 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your lovely review! 😊 It was an absolute pleasure meeting you and helping you find the right trike. We're so pleased to hear that Sam was able to put you at ease and make the experience enjoyable from start to finish. Knowing you're now happily enjoying your new trike at home is the best news we could ask for. Thank you again for your kind words and for choosing us—we wish you many happy miles ahead! 🚲💙
Minor light repair
Jorvik did not recognise that an electric bike was not wired as they thought I was toted to take it to a local bike shop who identified the issue and carried out a repair. This cost me £ 30 more than what should have been a simple diy repair if they had identified the repair needed after seeing photographs of the issue. Not good on a bike costing in excess of £2000
16 June 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your feedback, and we're sorry to hear you were disappointed with your experience.
Following our conversation on 4th June 2026, we understand you contacted us to identify the replacement light you needed after the original had been damaged, along with some touch-up paint that wasn't listed on our website. We asked you to send us a photo so we could identify the correct light, which we then advised you to purchase.
At the time, our customer service team would not advise customers to carry out electrical repairs themselves for safety reasons. We sincerely apologise for the misunderstanding—we weren't aware you were looking for repair instructions, as we understood your request was simply to identify the correct replacement part to order.
We're sorry this resulted in you needing to visit a local bike shop and incur additional costs. We appreciate you taking the time to share your experience, as it helps us improve the way we communicate and support our customers in the future.
Do not buy from this company
Do not buy from this company. We have been left with a trike that does not work and Jorvick have consitantly got it wrong we have had to buy parts that were not needed and they have blamed us for everthing that has gone wrong with the trike. We are waiting on independant reports and will most likely be taking them to court. Also they use AI to send long winded responses almost straight away to emails sent to them, avoid them at all costs
In reply to your reply i can state that we have never been abusive over the phone. We did not get the bike until 2025 so tdhis is pure lies and i would ask that you remove this. We have never done this and have contacted you many times by phone with no issues even though you have not fixed our issues with the trike.
23 July 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
We're sorry to read your review, but it does not accurately reflect the history of this case.
Throughout our correspondence over the past two years, we have responded to every issue you raised and maintained detailed records of every inspection, repair and email. Our team has remained professional, courteous and committed to helping resolve the issues with your trike. While we appreciate your frustration that it is currently not operational, the suggestion that we have "constantly got it wrong" is simply not supported by the evidence.
Unfortunately, due to repeated abusive and unacceptable telephone conversations directed towards members of our office team in 2024, we had to restrict telephone contact and request that communication be made in writing. We have a duty of care to our staff and do not tolerate abusive behaviour.
The first issue investigated was a cut motor cable, confirmed from the photographs provided. This was later acknowledged by your wife, who confirmed that you had accidentally cut the cable yourself, meaning it was not a manufacturing defect. We explained the available repair options, including that a cable repair might not be successful, and you chose to proceed before a replacement motor was arranged when the repair proved unsuccessful.
Your review also repeats the claim that we advised disconnecting the pedal assist system. This is incorrect. Our written correspondence clearly shows we advised disconnecting the throttle limiter for use on private land only. This advice did not involve the pedal assist system and is unrelated to the later damage identified by our technician.
During a subsequent inspection, our technician found the pedal assist magnetic disc had sustained physical damage, with several magnets missing, resulting in damage to the ECU connection. This was assessed as impact or user-related damage rather than a manufacturing fault. Despite this, we supplied a replacement ECU free of charge as a gesture of goodwill, outside our warranty obligations.
The only genuine manufacturing fault identified was the display failure reported later. As we only received the display unit and not the complete trike, we could not determine the cause. Nevertheless, we honoured the warranty and replaced the display at no cost.
We also provided you with the contact details of the Trading Standards Officer we work with because we were confident our actions were appropriate and in accordance with our obligations. We invited you to provide your evidence directly to Trading Standards for an independent assessment. To date, we are not aware that this opportunity has been taken.
In addition, we arranged a mobile technician visit and supplied a complimentary testing box to assist with diagnosing the trike, both as goodwill gestures beyond our warranty responsibilities.
We have also repeatedly asked you to provide evidence that the faults are the result of a manufacturing defect. To date, no such evidence has been provided, nor has any evidence been presented that contradicts our inspections or our technician's findings.
We remain happy to engage through the appropriate channels and will continue to cooperate fully with any independent assessment.
a lovely Chester Showroom
Visited Chester Showroom yesterday, and were welcomed by Jorge who was pleasant, polite and most helpful. Having being a proud owner of a Jorvik trike previously, I'm now looking forward to receive the new trike and so pleased to know it has an added feature of a reverse button!
22 July 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your lovely review! We're delighted to hear you had such a positive experience at our Chester showroom. Jorge will be so pleased to know that his friendly, polite, and helpful service made your visit enjoyable.
It's wonderful to hear you're already a proud Jorvik trike owner, and we're excited for you to receive your new one! We're sure you'll love the added reverse feature—it makes manoeuvring even easier and is a favourite with many of our customers.
Thank you again for your continued support. We hope you enjoy many happy adventures on your new trike, and if you ever need anything, we're always here to help!
Im sure my trike will outlive me
Im sure my trike will outlive me, but wish id discovered jorvik years ago.
Poppy was very helpful.
Delivery fast and efficient.
Dispatched same day to palet company.
Great quality trike
10 June 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review! It really made us smile. We're thrilled to hear you're so pleased with the quality of your trike and that the ordering and delivery process was fast and efficient.
We'll be sure to pass your kind words on to Poppy—she'll be delighted to know she was able to help. We especially loved your comment about wishing you'd discovered Jorvik years ago! We hope your trike brings you many years of enjoyable riding, and if there's ever anything we can help with, we're always here for you.
Vandra Roam
Vandra Roam. I took the tricycle out first with out the battery to give it a proper once-over before handing it to my dad, and I was very impressed with the quality of the parts and the overall appearance. It rides very well as a normal bike, and the gears worked smoothly and look neat, tucked away inside their own unit.
I tested some very tight turns to see if there was any tipping point, and it handled safely and predictably. I even pushed it to extremes by lifting it onto two wheels just to see how it behaved, and it still felt controlled. As expected with any tricycle, you notice the effect of the road camber, but once you get used to the feeling it becomes automatic to keep yourself centred. I also rode with one wheel on the kerb and one on the road, and it still felt stable.
Next I fitted the battery and everything worked perfectly. walk mode or first gear is exactly what we needed- my dad sits on the bike at around 3.7 mph while I walk beside him, and it feels very natural. We crossed playing fields with longer grass and small ruts, and it coped well. He used second gear in the thicker grass for a bit more power. We are very impressed with the brakes and the parking-brake switches. You switch them on, apply the brake and the ratchet design holds it securely even if you accidentally let go. Its a very safe system.
Overall, it can be a nippy bit of kit, but for us it's an exellent mobility unit. The rear bag is a good size too, perfect for carrying supplies.
I also want to thank the team who helped me choose the bike. I orderd it on 11th of May and it was deliverd on the 19th. It was very well packed and easy to assemble-most of it was already built, and it was really just a matter of fitting the stem and a few quick-release parts.
22 July 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for taking the time to leave such a detailed and thoughtful review. It was wonderful to read about your experience with the Vandra Roam, and we're delighted to hear how impressed you were with its quality, handling, and overall design.
It's especially rewarding to know that the walk mode has made such a positive difference for your dad and that the trike is giving him the confidence and support you were looking for. We're also pleased to hear that you found the brakes, parking brake system, and rear storage bag so useful, and that assembly was straightforward.
Your comments about the stability, even when testing it in different conditions, will be really helpful for others considering a tricycle, so we truly appreciate you sharing them.
Finally, thank you for your kind words about our team. We're so glad we could help you choose the right trike and that everything from ordering to delivery went smoothly.
Congratulations, and we wish you and your dad many happy, safe, and enjoyable rides together.
Please note…We bought two trikes and…
Please note…We bought two trikes and have sent you our review to which you responded.
17 June 2026
Reply from Jorvik Tricycles of York Ltd
Thank you x
I was very pleased with how I was…
I was very pleased with how I was treated. I wanted to try the tricycle before buying and they kindly sent it to me. We had it for 14 days with a 3 mile distance to use it in.
Unfortunately it was too big and we had no where to keep it. We sent it back within time and got our Money very back quickly.
15 June 2026
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your lovely review. We're delighted to hear that you were pleased with the service you received and that you found the trial process straightforward. Although we're sorry the tricycle wasn't the right fit for you, we're glad you had the opportunity to try it first and that your refund was processed quickly. We really appreciate your kind words and your recommendation. Wishing you all the very best, and please don't hesitate to get in touch if we can help you in the future.
Great welcome to showroom
Great welcome to showroom. Terry explained everything well and clearly so I felt reassured and confident. The test track is great and I could try out a trike suitable for my size ( under 5ft and less than 50kg) product is strong and well made.
18 July 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review!
We're delighted to hear that you received such a warm welcome at our showroom and that Terry took the time to explain everything clearly, helping you feel reassured and confident throughout your visit. We'll be sure to pass your kind words on to him.
It's fantastic to know that our test track gave you the opportunity to try a tricycle that was the right fit for your size and that you were impressed with the strength and quality of the build.
Thank you for choosing Jorvik. We hope your new tricycle brings you many happy, safe, and enjoyable rides for years to come! 🚲😊
I’m incredibly grateful to Terry
I’m incredibly grateful to Terry at Jorvik Southampton showroom for taking the time to understand my needs and recommend the perfect trike for me. He went above and beyond to help, and his expertise put all my worries to rest. Thanks to him, I was back on a trike with a big smile on my face, enjoying every moment of the ride. Thank you, Terry, for your kindness, patience, and exceptional service.
18 July 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review! We're absolutely delighted to hear about your experience at our Southampton showroom. Terry will be thrilled to know that his patience, expertise, and genuine care helped you find the perfect trike and put your mind at ease. Taking the time to understand each customer's individual needs is something we pride ourselves on, so it's incredibly rewarding to hear that Terry's guidance gave you the confidence to get back on a trike with a big smile on your face. We'll be sure to pass your kind words on to Terry—they'll mean a great deal to him. Thank you for choosing Jorvik. We wish you many happy, safe, and enjoyable adventures on your new trike, and we're always here if you need us. Happy riding! 🚲😊
Visited the new Jorvik trikes Chester showroom
Visited the new Chester showroom on the 18/07/26 to look at the trikes. I was throughly
taken through all the options in consideration of my medical conditions. Jorge was fantastic, and the ability to try out the trikes in the showroom was great. Have ordered the Vandra X and cannot wait to get out on it. Will review the trike once arrived.
18 July 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience at our new Chester showroom. It's fantastic to know that Jorge took the time to carefully discuss all of the options with you, taking your medical conditions into account, and helping you find the tricycle that's right for your needs. We'll be sure to pass your kind words on to him.
We're also pleased that you enjoyed being able to test ride the tricycles in the showroom, giving you the confidence to choose your new Vandra X.
Thank you for placing your trust in Jorvik. We can't wait for you to receive your new tricycle, and we hope it brings you many years of freedom and enjoyable adventures. We look forward to hearing how you get on once it's arrived. Happy riding! 🚲😊
Reply from Jorvik Tricycles of York Ltd
Thank you for your lovely review! We're so pleased to hear that you're enjoying your new bike.
It's wonderful to know that you're already getting out and making the most of it. We hope it brings you many miles of fun, freedom, and enjoyable adventures.
Thank you for choosing Jorvik, and happy riding! 🚲😊
**Five Stars
**Five Stars – A Company That Truly Stands Behind Its Products**
When I first received my Jorvik electric tricycle, I unfortunately experienced an intermittent fault with the power assist. After several conversations with the team, the tricycle was collected and taken back to York for a thorough investigation.
I cannot praise Jorvik enough for the way they handled the situation. The customer service was exceptional throughout. They kept me informed, carried out extensive testing, and returned the tricycle within the week. The whole process was professional, efficient and, most importantly, they were determined to ensure the tricycle was right before returning it to me.
Since getting it back, my confidence has completely returned. As someone with a disability who doesn't drive, this tricycle has given me something I hadn't realised I'd been missing – freedom.
I'm now 'out and about' visiting local cafés, meeting friends and enjoying rides with my husband. Instead of relying on disability aids, I can simply hop on my tricycle and go. It has made such a difference to my independence and my wellbeing.
The funniest comment came from one of my neighbours, who said I looked like **Steve McQueen in *The Great Escape*** as I rode past! Personally, I'd have preferred **Lara Croft**, but I'll take it!
What I hadn't expected was the reaction from other people. Everywhere I go, people smile, wave, stop to ask about the tricycle or simply say hello. It has become a real conversation starter and brings a smile not only to my face but to those I meet along the way.
On the days when I'm feeling a little low, I just take the tricycle out for a ride. There's something incredibly uplifting about being outdoors with the wind in your face, enjoying the countryside and feeling independent again. It genuinely lifts my spirits every single time.
If you're disabled and wondering whether an electric tricycle could make a difference to your life, my advice is simple: go for it. Equally, if you're able-bodied and just fancy a fun, comfortable and stable way to explore, I would recommend one without hesitation.
Thank you to everyone at Jorvik Tricycles for not only resolving my initial problem so professionally but for giving me back a little piece of my independence. You haven't just sold me a tricycle – you've helped me rediscover the joy of getting out and enjoying life again.
15 May 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your incredibly thoughtful and heartfelt review. It truly means the world to everyone here at Jorvik.
While we're sorry that you experienced an issue with your tricycle initially, we're delighted to hear that our team was able to resolve it quickly and keep you informed throughout the process. Providing the highest level of customer care is something we take great pride in, so it's wonderful to know that you felt supported every step of the way.
What touched us most, however, was reading about the difference your tricycle has made to your life. Knowing that it has given you back the freedom to visit cafés, meet friends, enjoy rides with your husband, and regain your independence is exactly why we do what we do. Your words perfectly capture the impact that a Jorvik tricycle can have, and we're honoured to have been a small part of that journey.
We also had a smile at your neighbour's comparison to Steve McQueen in The Great Escape—although we have to agree, Lara Croft has a certain appeal too! 😊 It's wonderful to hear that your tricycle has become such a conversation starter and brings smiles wherever you go.
Thank you for your kind recommendation and for taking the time to share such a personal story. Reviews like yours inspire both our team and others who may be considering taking that first step towards greater independence.
From all of us at Jorvik, thank you for placing your trust in us. We wish you many more miles of freedom, adventure, and happy memories on your tricycle. Happy riding! 🚲💙
From the moment we arrived at Jorvik in…
From the moment we arrived at Jorvik in York we were made to feel as if we were really important and given every opportunity to try out the Tricycles with support and then alone , i could not fault the welcome and attention we received and thoroughly recommend this company to anyone requiring there services
15 July 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review!
We're absolutely delighted to hear that you felt so welcome from the moment you arrived at our York showroom. Making every customer feel valued and supported is something we take great pride in, so it's fantastic to know that your experience reflected this.
We're pleased that you had plenty of opportunity to try the tricycles, both with guidance from our team and independently.
Thank you for your kind recommendation and for taking the time to share your experience. It truly means a lot to us all at the Jorvik family.
Excellent positive visit to Chester…
Excellent positive visit to Chester showroom to try out the trikes. Jorge took me through all the basics very patiently as I felt a bit unsteady at first. I have a long standing chronic back pain condition which has stopped me riding a normal bike so wanted to see if a trike would be better. Finally after a few spins round the track on different trikes felt confident enough to purchase. Jorge took us through the process and we felt very comfortable with everything. Looking forward to getting out again. Thank you.
17 July 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience at our Chester showroom. It's great to know that Jorge took the time to patiently guide you through the basics and helped build your confidence as you tried the different tricycles. We'll be sure to pass your kind words on to him.
We're especially pleased that, despite your long-standing back condition preventing you from riding a conventional bike, you found a tricycle that gave you the confidence to get back to cycling. Knowing that we've been able to help you rediscover the enjoyment and freedom of riding is exactly why we do what we do.
Thank you for choosing Jorvik. We hope your new tricycle brings you many comfortable, safe, and enjoyable adventures, and we look forward to hearing how you get on. Happy cycling! 🚲😊
A BIG THANK YOU TO EMMA
A BIG THANK YOU TO EMMA
for arranging and her advise to make me feeling confident enough to purchase a tricycle.
I can't wait delivery in March due to circumstances
Carolyn Smith use to be west
15 July 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful 5-star review, Carolyn!
We're delighted to hear that Emma was able to provide the advice and support you needed to feel confident in choosing your tricycle. She'll be thrilled to know she made such a positive difference to your experience.
We can't wait for you to receive your new tricycle. We're sure it will be worth the wait!
Thank you again for your kind words and for choosing us. We hope you enjoy many happy rides!
Great visit to Jorvik Tricycles Chester…
Great visit to Jorvik Tricycles Chester branch today. Very helpful staff who are not at all pushy to buy. Explained and thoughtfuly demonstrated the Vandra X tricycle to my wife, Susan.
They even folded and showed how it would fit in my car.
I was happy to purchase the Vandra X for my wife.
16 July 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you so much for your wonderful review!
We're delighted to hear that you and Susan had such a positive experience during your visit to our Chester showroom. It's fantastic to know that our team made you feel welcome, took the time to demonstrate the Vandra X thoroughly, and showed you how easily it folds and fits into your car—all without any pressure.
We're thrilled that Susan found the right tricycle and that you felt confident in choosing the Vandra X. We hope it brings her many years of freedom, comfort, and enjoyable adventures.
Thank you for choosing Jorvik. We wish Susan many happy, safe, and memorable rides on her new Vandra X! 🚲😊
There is only one phone number and only…
There is only one phone number and only one way to contact Jorvik customer service. I purchased a RIDA unused trike from an independent bike shop because I needed it next day and Jorvik would take 3-5days I was expecting help from a well known company for a good brand but I am left with a useless white elephant that I cannot ride or adjust correctly to fit me and local cycle dealers will not deal with Jorvik cycles and Jorvik do not consider px for me to purchase one that will fit.. despite rhe Southampton showroom stating they do on occasion.
16 July 2026
Unprompted review
Reply from Jorvik Tricycles of York Ltd
Thank you for taking the time to share your feedback. We're sorry to hear that you've been disappointed with your experience.
We would like to clarify that we offer several ways for customers to contact us, including our customer service phone team, live chat, email, and the contact form on our website. Our phone line is answered by our customer service team rather than a single individual, ensuring customers can speak with the next available advisor.
Regarding your trike, we understand your frustration. However, as the trike was purchased from an independent retailer rather than directly from Jorvik ( Jorvik do not sell via stockist only Jorvik showrooms ) , any contractual agreement, returns, or after-sales obligations are with the retailer from whom it was purchased. This unfortunately limits the options we are able to offer.
We do not operate a part-exchange scheme. On occasion, a showroom may discuss alternative options for customers who have purchased a Jorvik trike directly from us, particularly through our Try Cycle Scheme, which is designed to help customers choose the most suitable model before purchasing. However, this is only available for Jorvik customers as its a service we offer at contract and does not extend to other branded tricycles purchased through independent retailers, as those purchases remain the responsibility of the original supplier.
We're genuinely sorry that the trike you purchased has not proved suitable for your needs. Even though its not purchased through us , If there is anything further we can do to help with adjustments or offer advice on achieving a more comfortable fit, our customer service team would be happy to assist through any of our contact channels.
Kind regards,
Jorvik Tricycles
I ordered a new saddle for my JMT6 and…
I ordered a new saddle for my JMT6 and it arrived within a couple of days. Very quick service. David.
17 June 2026
Reply from Jorvik Tricycles of York Ltd
Thank you for your kind review, David!
We're delighted to hear that your new saddle for your JMT6 arrived so quickly and that you were pleased with the service. We always aim to dispatch parts as promptly as possible to get our customers back out enjoying their tricycles.
Thank you for choosing Jorvik and for taking the time to share your feedback. We hope you enjoy many more comfortable and enjoyable rides on your JMT6! 🚲😊
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