Dear all, The tracking of the delivery didn't work, so I was unable to see the hour of the delivery, it's still signed as undelivered. The language of the note consists of Š,Č, Ž, and instead of pri... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used Jolly Florist's services twice, well, actually three times. The second order was for a bouquet of flowers to be delivered on Valentine's Day. Due to a technical issue, the bouquet wasn't del... See more
Company replied
My order arrived in exact time. The only, simple, problem I had was that sending to Jolly Florist a request of delivery proof I didn’t get any reply. Apart from this little problem everything was fine... See more
Company replied
Flowers looked just like in the photo and delivery was on time. The only thing I can fault is the tracking. It showed order received and then stopped. Was stressed that it's a scam. Nobody replied to... See more
Company replied
Company details
Written by the company
At Jollyflorist, we're proud to have been connecting customers with the world's best florists for more than 12 years. Headquartered in London, Jollyflorist has over 200,000 partners throughout the worldwide.. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Jollyflorist, you can be confident that you're sending the best.
Contact info
London, United Kingdom
- info@jollyflorist.com
- www.jollyflorist.com
3.4
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Beautiful basket of flowers and…
Beautiful basket of flowers and delivered on time. My sister was very happy and impressed
1 April 2026
Reply from Jollyflorist
Hello,
Thank you for posting your positive review. At Jollyflorist, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided promptly.
We look forward to welcoming you back soon.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
We are so grateful for your 5-star review. Thanks for sharing your rating with the community and us.
Best regards
Jollyflorist
Everything was just fine.
1 April 2026
Reply from Jollyflorist
Hello,
We’re so grateful you took the time to share your feedback. It’s our pleasure to serve customers like you. Have a wonderful day.
Best regards
Jollyflorist
I ordered an orchid and delivery was a…
I ordered an orchid and delivery was a basket of
basket of spring flowers.
I paid for an orchid! But that’s beside the point. The wrong item was delivered.
I am extremely disappointed and upset.
The only good thing I can say, it was on time.
1 April 2026
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
Easy ordering process
1 April 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
Our friend was delighted with our…
Our friend was delighted with our flowers which appeared to be delivered correctly and on time. Thank you Suzanne
1 April 2026
Reply from Jollyflorist
Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist
Do not use Jolly Florist
Edited 31/3/26
Review changed to 1 star for complete lack of customer service or any kind of responsibility or recognition. No contact from Jolly Florist despite their response to this review and even though they have my contact details.
Original review - disappointed with the flowers received. Nowhere near what I ordered, although still very nice. The bouquet ordered was called Sunrise and was majority orange with lillies and gerbers. There was not a single orange flower in the flowers received, no lillies,no gerbers, no response from Jolly Florist despite e-mails and filling in the "contact form" twice. Will not use again!
Following your response, I await a further discussion with yourselves when you can explain how an orange bouquet called Sunrise had not ONE orange flower in it and how there were no lilies or gerbers in it (these are not seasonal!). You have my details, I await your reply.
14 February 2026
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was not up to standard. We want the opportunity to talk and investigate your feedback further. As we stated under every flower arrangement image on our website, some flowers are seasonal and geographically unavailable. A florist may use close substitutes to fulfil the orders. I appreciate your understanding. We apologise for the inconvenience caused.
Best regards
Jollyflorist.
Worst experience and feel cheated
I did not even wanted to give a star but otherwise could not be able to write the review. This is a fraude. I never received a receipt, the delivery never has been placed and seems that I cannot get in touch with anyone, email, does not work, bumps back with an error, there is not phone number. I would never ever use this company again.
Update: Thank you,my apologies as the flowers were receivere and they were so appreciate it. Thank you!
18 March 2026
Unprompted review
Reply from Jollyflorist
HELLO,
OUR SPAIN OFFICE CONFIRMED SUCCESSFUL DELIVERY OF YOUR ORDER.
TL11167501DELIVERY CONFIRMATION DATE DELIVERED: 03/18/2026 TIME DELIVERED: 01:45 PM
Delivery never happened
I ordered flowers for my daughter and wanted them delivered for her birthday, March 14th, but today is March 18th and she still hasn't received the flowers in France. Bear in mind she is recovering from a surgery and not leaving home so there couldn't be a missed delivery. She sent multiple emails to this company to track her flowers down and no one responded, no one called her on her phone either. This company is to be absolutely avoided.
Invoice number is 260313123171185
18 March 2026
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was substandard. We want to discuss your feedback with you and investigate it further.
Best regards
Jollyflorist
Jolly isn’t so jolly
My order wasn’t delivered yesterday and no one is responding to emails.
There doesn’t seem to be a phone #
16 March 2026
Unprompted review
Reply from Jollyflorist
Hello,
Thank you so much for this review. We apologise for the delivery notification not being sent to you on time.
We will look into the issue immediately.What is your order number ,please so we can give you all details about delivery.
Regards
Jollyflorist
Order status says my flowers were…
Order status says my flowers were delivered. But they weren’t: have emailed customer service 3 times and heard nothing back. No phone number to use. Terrible first time experience.
13 March 2026
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for letting us know about this. Your feedback helps us do better. We look into this issue and hope to resolve it promptly and accurately.In meantime we will refund your payment immediately ,we apologise for the inconvenience caused.
Regards
Jollyflorist
I don't know where you're located
I don't know where you're located, nor what businesses you have in Cuba, but I find it completely disrespectful that you display something on your website that has absolutely nothing to do with what you sell. I bought a bouquet of flowers for my grandmother's funeral in Cuba, and what arrived was nothing like what I ordered. I feel cheated. I know the situation in Cuba is chaotic, and I never imagined you'd find the exact same flowers, but they're nothing like what I ordered. Also, please post photos of what you can actually do.
4 March 2026
Unprompted review
Reply from Jollyflorist
Hello,
Thank you for posting a review. We’re sorry to hear that your experience was not up to standard. We want the opportunity to talk and investigate your feedback further. As we stated under every flower arrangement image on our website, some flowers are seasonal and geographically unavailable. A florist may use close substitutes to fulfil the orders. I appreciate your understanding. We apologise for the inconvenience caused.
Best regards
Jollyflorist.
Short notice Flower arrangement delivered
We needed to order a flower arrangement on short notice for a funeral in Europe. In less than 24 hours, Jolly Florist delivered! Very happy that it worked and got the arrangement to the correct funeral home in time.
2 March 2026
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
Quick service for international and…
Quick service for international and lovely flowers
Thankyou
2 March 2026
Reply from Jollyflorist
Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist
The flowers were beautiful and the card…
The flowers were beautiful and the card was a good size which allowed me to write all that I wished to say. The selection of flower arrangements was good.
A problem was that it was not appreciated that the flowers were for a funeral and therefore it was inappropriate to ask me for the phone number and address of the deceased lady. It was clear from the order however that they were flowers for a funeral.
2 March 2026
Reply from Jollyflorist
Hello,
Thank you so much for taking the time to leave us a 5-star review.We apologise for the misunderstanding.Thank you.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
It’s always amazing to hear that we’ve succeeded in providing our customers with the best possible experience. Thank you for the opportunity to serve you.
Best regards
Jollyflorist
Reply from Jollyflorist
Hello,
Thank you for the fantastic review. We are grateful for your kind words and are pleased that our service has exceeded your expectations. Thank you for choosing us.
Best regards
Jollyflorist
The flowers were beautiful but
The flowers were beautiful but, there was a problem with the delivery. They were delivered after her birthday.
1 March 2026
Reply from Jollyflorist
Hello,
We are incredibly grateful that you took the time to leave us a review.We apologise for the delayed delivery.Thank you for your understanding, thank you for using our service.
Best regards
Jollyflorist
The order was processed and delivered…
The order was processed and delivered on time. The order was exactly as the photo on the website.
2 March 2026
Reply from Jollyflorist
Hello,
We are so grateful for your 5-star review. Thanks for sharing your rating with the community and us.
Best regards
Jollyflorist
Delivered on time
1 March 2026
Reply from Jollyflorist
Hello,
We are incredibly grateful that you took the time to leave us a 5-star review.
Best regards
Jollyflorist
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