The ladies at Sevenoaks store have been so helpful! Entertaining my daughter at the colouring station whilst I quickly picked up some pjs. Then again when my daughter decided to wear wellies on hotte... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m shopping for my boy here and I always find something I love! The quality is great—even after multiple washes, the colours stay bright. Great value for money, with funny, unique designs that reall... See more
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I usually come here looking for one item but end up buying many more pieces! As a busy twin mum, I can spend too much time scrolling online, not being able to really see how outfits can come together.... See more
Company replied
We always love coming to the Balham store. The Customer service assistants are so friendly and knowledgeable, greet us with a smile and make a fuss of the children. They've always got lots of stock, a... See more
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Company details
Written by the company
JoJo Maman Bébé knows little clothes and has been designing them for decades, pouring love into every detail. Timeless and forever favourites, their clothes are made to be washed, worn, and loved for years and years. They’ve all the bits and bobs your family needs to play, go, sleep, eat and grow. With gifts for special occasions, all year round, discover the perfect present for any celebration. With over 50 high-street stores across the UK, every one of them is so so special and bursting with talented teams. And they do more than sell lovely, helpful things - JoJo works hard to be the best version of themselves. They are super proud to be a certified B-corporation and have been for some time. Happy, sad, good or bad? We want to know at JoJo. We pay attention to all the details, so if you share your review on Trustpilot it will help us get even better at what we do. Thank you!
Contact info
Ingate Works, 4 Ingate Place, SW8 3NS, London, United Kingdom
- www.jojomamanbebe.co.uk
4.7
Excellent
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Staff members ever so lovley
Staff members ever so lovley especially the younger blonde girl who assisted my needs. Gorgeous clean shop with a lovely atmosphere. Really worth the visit. DORCHESTER
11 February 2026
Unprompted review
Reply from JoJo Maman Bébé
Hi Jane,
Thank you for your kind feedback.
We’re so glad to hear that our team was able to assist you at Dorchester. We believe that providing excellent service is key, and it’s wonderful to hear that it made your visit a pleasant one.
We look forward to welcoming you again soon!
Best Wishes,
The JoJo Team
Kasia at the Balham store is always…
Kasia at the Balham store is always incredibly helpful and friendly. She is a real asset and a credit to your company. Im in atlease twice a week.
10 February 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Sarah,
Thank you so much for your kind feedback of Kasia at the Balham store. It's amazing to hear that she is so helpful and friendly as well as such an asset and a credit. We hope you continue to enjoy your visits and look forward to welcoming you back to the store. We aim to provide this level of service on every visit.
Kind regards,
The JoJo Maman Bebe team
In the lovely Balham branch weekly to…
In the lovely Balham branch weekly to check out the wonderful stock. The staff are always so welcoming and friendly.
We get many gifts here and always so helpful!
10 February 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Melissa,
Thank you so much for your wonderful feedback about our Balham branch. We're thrilled to hear that you appreciate the variety of stock and find our staff welcoming and friendly. We hope the gifts bring joy! Our goal is to deliver excellent service every time you visit, and we look forward to welcoming you back soon.
Kind regards,
The JoJo Maman Bebe team
Definitely returning
Very kind, welcoming and very helpful when buying some wellies boots. Definitely recommend and will be returning
7 February 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Harry!
Thank you for your lovely feedback. It's great to hear the team were welcoming and were able to help you find the perfect pair of wellies.
We hope you enjoy your purchase and look forward to seeing you again soon.
Best wishes,
JoJo
Excellent service.
I recently bought a backpack for a friend’s granddaughter from the York store. I received excellent customer service from the two members of staff, Holly and Maisie, who both went above and beyond to help me with my purchase. I will certainly recommend the York JoJoMammanBebe store to anyone looking for children’s clothes and items.
18 January 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Carole,
Thank you for sharing your experience! We’re so happy to hear that the team in York, especially Holly and Maisie, were able to make your visit a special one. We always strive to provide the best service, and it’s lovely to know that it made a difference.
We look forward to welcoming you back soon!
Best wishes,
JoJo
I was really keen to try this brand
I was really keen to try this brand, but unfortunately the ordering experience was very frustrating.
We ordered socks and leggings. The socks arrived promptly, but there was a delay with the other items. Initially, this was understandable. However, after contacting customer service three times over a two-week period, we were repeatedly told it was a supplier issue and that there was no update on when the stock would arrive.
What made this more disappointing was that on two of those occasions, the items showed as back in stock on the website and with other retailers. This gave the impression that orders were being accepted for products that weren’t actually available.
The lack of clarity and communication left us with little confidence in the process, which is a shame as we were genuinely looking forward to trying more of their products.
Shame really…
6 February 2026
Unprompted review
Reply from JoJo Maman Bébé
Hi Paul,
We're really sorry to hear about the issues you've faced with your delayed order. We've reached out for some information to help us better understand your problem.
Please accept our apologies, this is not the usual standard we aim to deliver. We hope to hear from you soon so that we might be able to better understand the situation.
Best Wishes
JoJo
We visited the Dorchester branch in Mid…
We visited the Dorchester branch in Mid January. I had my two young children with me. The staff were amazing so kind and helpful. They helped occupy my toddler so I could browse the shelves and helped me with sizes for both. Really added to my
Shopping experience. Love calling in when we visit. Much prefer to my usual online shop. Thank you both!
18 January 2026
Unprompted review
Reply from JoJo Maman Bébé
Hi
We’re absolutely delighted to hear about your visit to our Dorchester store and that the team were able to make your shopping trip with your little ones such an enjoyable experience.
We’ll be sure to pass your kind words on to the team — they’ll be thrilled to hear how much you appreciated their help.
Best Wishes
JoJo
Amazing service
Elisa and dawn are amazing in the Lymington Branch their service was excellent so helpful and the store always looks very nice and colourful. Keep up the fab work thank you
3 February 2026
Unprompted review
Reply from JoJo Maman Bébé
Hi Manda,
Thank you for your lovely feedback.
We always strive to provide the best service, and it's wonderful to hear Elisa and Dawn made your visit to Lymington a special one.
We look forward to welcoming you back soon!
Best Wishes,
JoJo
Excellent service today
Excellent service today - went in for some wellies and sizing help. I left with exactly what I needed and some sale bits! The team in Sevenoaks are brilliant. Very knowledgeable about their product and so friendly and kind. The store is always really welcoming: clean and well laid out. Thank you Sevenoaks Jojo’s!!
29 January 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Clare,
Thank you for your lovely feedback.
It’s wonderful to hear that the team at Sevenoaks were able to help you find the perfect pair of wellies. We believe that providing excellent service, and a warm welcoming atmosphere is key.
We hope you enjoy your items and look forward to seeing you again soon!
Best Wishes,
JoJo
We enjoy shopping here in the Wilmslow…
We enjoy shopping here in the Wilmslow store - the team are very helpful
28 January 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Jon,
Thank you for your lovely review.
We are delighted to hear you love our Wilmslow store and are thrilled to hear that you had such a positive experience!
We look forward to welcoming you back soon.
Best Wishes,
JoJo
Sevenoaks Store
Went to the Sevenoaks store this morning- the staff are very helpful and friendly
28 January 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Becky,
Thank you for your lovely feedback.
We’re so glad to hear that the team at Sevenoaks were helpful and friendly. We believe that providing excellent service is key, and it’s wonderful to hear that the team made your visit a pleasant one.
We look forward to seeing you again soon!
Best Wishes,
JoJo
Reply from JoJo Maman Bébé
Hi Colin,
I'm pleased to hear you had a wonderful experience at our Sevenoaks store. I'm glad our staff could assist you. Hope to see you soon!
Many thanks
JoJo
Brilliant customer service
Brilliant customer service! Good knowledge of sizes and so helpful. I went in for a baby feeding question and have come out with two gorgeous sleep suits! The staff are always so friendly and kind. They go out of their way to find what you need. Many thanks.
21 January 2026
Unprompted review
Reply from JoJo Maman Bébé
Hi Clare
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our store and that our team could assist you in finding the perfect items. We look forward to welcoming you again soon!
Many thanks
JoJo
Won’t be using this company again
Won’t be using this company again. Wanted to buy a physical gift voucher for my nephew, placed order on 15th Jan, told I’d receive it by 20th. On enquiry told it’s only just been dispatched and will take up to another 4/5 for delivery. Newborn will be walking by the time I get it and then send it on to nephew. No option for express delivery. Rubbish.
20 January 2026
Unprompted review
Reply from JoJo Maman Bébé
Hi Kiki,
I'm so sorry to hear that you've had issues with us dispatching your Gift card. We've reached out for some information to help us look into your issue.
Best wishes,
The JoJo Team
Lovely friendly staff
18 January 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Jane,
It's wonderful to know you enjoyed your visit and found the staff to be so lovely and friendly. We strive to maintain this standard of care with every visit. We hope to see you back in the store soon.
Kind regards,
The Jojo Team
A great shopping experience
Popped in to get a last minute gift for a friends newborn. Alison and Robyn were so helpful & wrapped the outfit beautifully to save me doing it in a rush when I got home! A lovely shop with Such friendly service.
16 January 2026
Unprompted review
Reply from JoJo Maman Bébé
Hello Katy,
Thank you so much for your lovely feedback in store! We’re absolutely delighted to hear that Alison and Robyn were able to assist you and even gift wrap your items to save you time. It’s wonderful to know you found the service friendly, and we aim to provide this level of care on every visit. We look forward to welcoming you back into the store soon.
Kind regards,
The Jojo Team
Sevenoaks staff a delight
Sevenoaks staff were a delight.
I had a really enjoyable experience shopping in the Sevenoaks store. In the pre-Christmas rush the staff couldn't have been more helpful. They helped with size suggestions and pairing items to make outfits. They knew their stock and did not hesitate to check on additional sizes in the back.
16 December 2025
Unprompted review
Reply from JoJo Maman Bébé
Good morning Jane,
It's wonderful to hear about your positive experience at the Sevenoaks store, especially during the busy pre-Christmas period. We're delighted the team could assist with sizing and help you find the perfect items. We strive to offer this level of service every time you visit and look forward to welcoming you back soon.
Kind regards,
The Jojo team.
The Balham store is the best!
The service in the Balham store is always impeccable! The staff are so helpful and friendly. We are always made to feel so welcome and the choice of stock is excellent. We love it!
15 January 2026
Unprompted review
Reply from JoJo Maman Bébé
Hi Emma,
Thank you for sharing your experience from your visit to Balham!
We’re so happy to hear that our team made your visit a memorable one.
We always strive to provide the best service, and it’s lovely to know that the team were able to help you find the perfect items.
We look forward to welcoming you back soon!
Sevenoaks store absolutely first class
Sevenoaks store, absolutely first class - really helpful and some lovely bargains, Sue in particular was very helpful
14 January 2026
Unprompted review
Reply from JoJo Maman Bébé
Hi Paul,
Thank you for your kind feedback. It is great to hear the colleagues in the Sevenoaks store were able to assist you in finding the perfect items.
We believe providing excellent service is key.
We look forward to welcoming you back again soon.
Excellent personal servicey contact Samantha was wonderful and…
My contact Samantha was wonderful and helped me through the process of buying 2 items. She understood that in my 80's I was not very technical!
13 January 2026
Unprompted review
Reply from JoJo Maman Bébé
Hi Mrs Jenkins,
We are delighted to hear of your experience and that Samantha was able to assist you in your purchase.
We look forward to welcoming you back soon.
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