Voy Reviews 19,615

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 13,655 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent delivery service, noting its speed and reliability. The customer service team is frequently highlighted for being friendly, helpful, and knowledgeable, providing great support and advice. Many people appreciate the clear communication and the ease of the overall service, from initial consultations to receiving products. However, some customers have experienced issues with customer service, mentioning long wait times for responses and difficulties with prescription fulfillment. A few people also noted concerns about the product information provided and the effectiveness of certain products, feeling that the scientific evidence for weight loss was lacking.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speed and efficiency,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the easy and efficient... See more

Product

Reviewers highlight positive aspects of the product. Many customers praise the excellent packaging, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The application process was thorough, but also straightforward. I am finding the app very helpful, so hopefully it will help keep me on track. I love how the app shows the next order date and the... See more

Rated 5 out of 5 stars

I spoke to customer service twice before starting as I changed my start date as wouldn’t be home to receive my first Mounjaro so order had to be cancelled and reordered. Both customer service assistan... See more

Rated 5 out of 5 stars

Been with voy 9 months lost 5 stone 9lbs so far. Voy have been incredible and I have had support the full way. It’s given me my life back and I now have a normal blood pressure readings and... See more

Rated 5 out of 5 stars

I now make better choices for food, smaller portions concentrate more on protein and less carbohydrates. Hydration has become a major factor for me, I drink more water than I ever have done.


Company details

  1. Online Pharmacy
  2. Weight Loss Service

About Voy

Written by the company

Voy

Voy - science-led healthcare. Led by the country's leading medical experts.

Our no-nonsense, science-backed approach to healthcare resets both mind and body to help you reach and maintain a healthy, happy lifestyle.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

20K reviews

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1-star

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Step by step guide. No complicated issues. Clear instructions and approval was quick. Delivery of injections fast and efficient

29 April 2026
Rated 1 out of 5 stars

Not happy at all

Not happy at all. No results

29 April 2026
Voy logo

Reply from Voy

Hello,

Thank you for taking the time to share your experience.
We completely understand how frustrating it can be when you aren't seeing the results you expected.

One of our team members will reach out to check in and make sure you have all the support you need.

Thank you again for your feedback.

Best,
The Voy Team

Rated 1 out of 5 stars

Been on this for a while now and it’s…

Been on this for a while now and it’s very lost 2kg in total. I’m extremely disappointed. You get told the same thing by the staff, really not helpful at all. I’ve been doing everything correctly, eating the right food, drinking water and doing my steps. I’m going to be leaving as I’ve found a better alternative, better price (cheaper) and better results. Wouldn’t recommend voy-wegovy at all

1 May 2026
Voy logo

Reply from Voy

Hello Jessica,

Thank you for taking the time to share your experience.
We completely understand how frustrating it can be when a treatment isn’t working as expected.

One of our team members will reach out to check in and make sure you have all the support you need.

Thank you again for your feedback, and we wish you all the best on your continued journey.

Best,
The Voy Team

Rated 1 out of 5 stars

Awfull results

Iv no idea how to improve. I've been on it 6 months and lost 7lb. I do all the right things and still no results in comparison to munjaro I'm doing all the same, on munjaro I lost 5stone I'm very disapointed with myself for signing up to 6months and can't wait to cancel. To get out of the contract,

30 April 2026
Voy logo

Reply from Voy

Hello Nadeem,

Thank you for taking the time to share your experience.
We completely understand how frustrating it can be when a treatment isn’t working as expected.

One of our team members will reach out to check in and make sure you have all the support you need.

Thank you again for your feedback, and we wish you all the best on your continued journey.

Best,
The Voy Team

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