Bought a TV with the promise of a £200 e. voucher. Having done so contacted the customer service about how to claim. The advisor practically accused me of lying as he knew nothing about any offer. So to claim it I had to send photographic evidence. Had to drive 25 miles to Cheadle store. There no one knew anything about the offer. Eventually after half an hour wait an assistant finally found the offer and advised me accordingly. Totally .

My first order was not delivered to me but said it was signed for at a different delivery item. I spoke to John Lewis who were brilliant and re-ordered it for me with a day and time named delivery. However it did not arrived and I had no communication. I then received an email saying it had been refunded. I spent another 50 minutes to J Lewis saying I had wanted the items and not a refund but they said I would have to order again. I went on line to order again and found that not only had I lost the current £30 discount offer on the £429.99 item but it had also been increased by £100 to £529.99 in 7 days! I could not spend any more time phoning John Lewis so I ordered it from another company for £429.99 the ongoing price.
John Lewis have always been brilliant and we have used them for all purchases because their electrical products carry a 2 year guarantee. Something went very wrong this time. We will try them again as the Customer Service partners are exceptionally good.

I used to love a wander around John Lewis but recently have been put off by the amount of dogs in the store...
I have dogs licking my legs & barking at us??
Two members of our family are extremely allergic to dogs and now can't visit the store.
John Lewis doesn't stock silver cleaner now as they don't have space??

Firstly, I wanted to buy two pairs of curtains and I was only able purchase one at a time. After buying one pair they went out of stock so couldn’t buy second one.
I planned to return as needed two.
Delivery was 5 days late with no updates.
On delivery, the packaging for the curtains was crumpled and old. They looked like they’d been stuck in a cupboard for years. I tried to use the chat facility but couldn't get lower than number 10 in the queue. So gave up.
I returned to be told they wouldn’t accept because of the packaging! They also said they weren’t the curtains I’d ordered! I rang to discuss and was finally refunded after explaining they’d arrived like that.
Don’t think I’ll purchase from here again

This coat has a lovely feel to it, good wool content. Bought medium as I would normally and it fits fine and looks great.
Usual straightforward ordering and very prompt free delivery as always with John Lewis.
Happy days.

Quick delivery of the item. It wasn’t suitable for fit so I returned it to John Lewis. This was an easy and quick way. The item was refunded as expected.

Quality product, competitive price and efficient delivery to click and collect

Excellent customer services. Issue sorted quickly and efficiently.

I was having to return an item that unfortunately, didn’t fit. The staff in the store I visited are always friendly, greet you with a huge smile and nothing is too much trouble. That’s an enormous benefit to shopping in all JL and Waitrose stores.
My return was completed without issue, and I was alerted to the item having been received for processing later that day. Excellent service.

John Lewis are always a delight to shop with, prompt delivery great communication.
Unfortunately an item was damaged during transit in my most recent order. I emailed immediately to let them know they telephoned me the same day and 2 days later I received my replacement.
1st Class service thank you

We’ve bought our vacuum cleaner from JLs for years so we obviously returned when our last one packed up.
Just as we started looking the sales assistant Maria came along to help us. She’d actually just finished her shift and was one her way home and stopped to assist us. She was so helpful and we picked up our latest Dyson.

I have been asked to leave a review for John Lewis and it is a pleasure to oblige.
I have been shopping at John Lewis for more than 30 years, instore and online; I can sincerely say it is my favourite place to shop. It has a wonderful selection of fashion, homeware, electricals an technology (with generous guarantees) and with prices to suit everyone's budget. The staff are approachable, greet you with a smile and they are extremely helpful if you require their assistance and its Customer Service is excellent. As a bonus, it rewards its customers for their loyalty with the John Lewis Rewards' Membership Card offering discount vouchers, freebie samples, competitions and free hot drinks and cake vouchers! What's not to like? Thank you John Lewis. JGx

Great service and good quality items

I ordered the bag on Friday evening and it was ready to pick up at my local Waitrose on the Sunday afternoon. Finding it on the site was easy, while the price was better than anywhere else I’d seen it. I couldn’t really ask for anything more.

Very poor service
We ordered two cushions and had to order them separately and pay two delivery charges, which is ridiculous.
Only after ordering twice and paying twice, did I later get an email saying that they were unable to fulfill the order.
This was despite there showing stock online during the ordering process.
The single item ordering and repeat postage costs, followed by cancellation is just disappointing from a higher brand store.
I would probably never order online again.

Great products and very fast shipping

Easy to order on line and pick a date that suits me for collection. Staff at collections are always friendly and I never wait long.

There are options to purchase and the app is easy to use. The ordered is also packed safely, so good to shop with John Lewis

Easy to order and delivered promptly