Contacted Joblogic support initial AI responses but after 10 minutes live chat and teams support was great. Support agent Ali Nawaz guided me through the distinctions between the various areas. At fir... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I know I've left reviews, but I've pushed the support team to the edge sometimes during the past 14 months! The Joblogic Support Team are amazing every time! Shabahat & Sheryar have been particul... See more
Company replied
Muniba - It'll be sad to see you go - you were great as our main (Product Support Consultant) contact when trying to get a solution to our (many) problems and - you answered ALL(!) of our questions in... See more
Company replied
We’ve really valued Muniba’s support over the years, always responsive, knowledgeable, reliable, and very patient. She’s made a real difference. Eve has also been equally fantastic throughout. We’re... See more
Company replied
Company details
Written by the company
Joblogic is field service management software for service contractors across the UK. We help businesses manage jobs, engineers, assets, compliance, and invoicing in one platform, from the first call through to the final invoice. We work with businesses across plumbing and heating, HVAC, fire and security, facilities management, and electrical maintenance. 24/7 support comes as standard. AI tools are embedded in the workflow, including real-time route optimisation and automated job summaries. Support is 24/7. Joblogic is building toward an Agentic Operating System - a connected operating layer built around the contract, designed to reduce manual coordination and give service businesses earlier visibility across jobs, teams, and operations.
Contact info
Gibb Street, B9 4AA, Birmingham, United Kingdom
- 0800 326 5561
- sales@joblogic.com
- www.joblogic.com
4.5
Excellent
366 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Terrible
One of the worst companies to deal with, we were sold this as a replacement for Clik (which they recently purchased and will no longer develop as a result) it is not a good replacement, the software is incredibly inflexible and has some major functionality loss compared to Clik. It has been nothing but a headache since we switched. Don’t let them fool you with their flashy sales pitch, I would advise anyone to avoid it at all costs. Their customer support is also terrible, their agents don’t take the time to understand your query they seem to just read from a script and parrot the phrase “that’s intended functionality of the system”
Edited on 8/5/26 to add further information:
This company will promise you the sun and not be able to deliver on any of it. Case in point, their reply indicated that they would be in touch and they have not.
So much about this system makes no sense from a users perspective. The engineer interface has so many different tabs that it makes it difficult for the engineers to find and view all the information that they need.
You can’t see part numbers on POs, quotes or on the costs tab with in the job unless you click into each part individually to open up the editing page for that part.
The parts library and stock system are not linked.
If you want to charge less than originally quoted for you have to go back and amend the quote first as there is no way to alter this from the costs tab on the job (this also isn’t obvious until you raise the invoice and suddenly there are duplicate charges all over the place)
If you do any kind of warranty work be warned. You can’t invoice more than one customer from a job. If you need to charge part of the work under warranty and part to the customer you need two separate jobs. If you don’t know this will be needed until after the work is completed you need to create “dummy” duplicate jobs manually.
All of these issues have been raised to the support team but unfortunately we are told over and over again that we need to change our work flow. Their development team is more concerned about integrating AI nonsense than actually fixing practical issues which would make the system easier for its users.
All this and every time I log in I am prompted to recommend them with a reminder that “your network is worth money” a daily reminder that all they care about is growing their customer base and not keeping any of the customers they have already conned into a multi year deal happy or at all satisfied
29 April 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Katie,
Thank you for taking the time to share your feedback.
We're sorry to hear you've had a frustrating experience. We take all customer feedback seriously and would like to better understand the challenges you've encountered.
A member of our team will be in touch to discuss this with you further.
Best regards,
The Joblogic Team
Syed was very helpful and patient
Syed was very helpful and patient with me. He resolved all my issues and now we can use JobLogic to suit our needs.
29 April 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you for taking the time to leave us such a lovely review.
We're really pleased to hear that Syed was able to help you and that all your issues have been resolved. We will be sure to pass your kind words on to him. He will be delighted to hear it.
It's great to know that Joblogic is now set up to suit your needs, and we look forward to supporting you and your team going forward.
If there's anything else we can help with, please don't hesitate to get in touch.
Best regards,
The Joblogic Team
My experience with Joblogic has raised…
My experience with Joblogic has raised significant concerns about privacy and how they approach lead generation.
I visited their website and rejected all cookies, and at no point did I submit any personal information. Despite this, I later received a cold sales call, which suggests my data may have been obtained from another source without my knowledge or consent.
As a business owner, I take data protection and GDPR compliance seriously, so this approach feels intrusive and undermines confidence in how customer data is handled.
I would strongly advise reviewing how your data might be sourced or shared, and I hope Joblogic improves its transparency and respect for user consent going forward.
24 April 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Michael,
Thank you for sharing your feedback. We take data privacy and GDPR compliance very seriously and can confirm we operate in full accordance with UK data protection law.
If you believe you have received unsolicited contact from us, please do get in touch directly and we will look into this for you.
Best regards,
The Joblogic Team
We’ve had a very positive experience…
We’ve had a very positive experience with Joblogic so far. The system has been a strong addition to our day to day operations and has helped improve organisation and efficiency across the team.
Today’s meeting with Farhan was particularly helpful. It was clear, informative, and focused on making sure we’re getting the best out of the platform.
Overall, the support from the Joblogic team has been responsive and professional, and we’re happy with how things are progressing.
24 April 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Lesley,
Thank you for your kind feedback.
We’re delighted to hear that Joblogic is proving valuable for your team and supporting your daily processes.
It’s especially great to hear your comments about Farhan and the guidance he provided during your meeting. We will be sure to pass your feedback on to him. He will be thrilled to hear it.
We’re also pleased to know that you’ve had a good experience with our team so far.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
We recently used the sync integration…
We recently used the sync integration for the first time and encountered a few issues. Ali was extremely helpful and informative throughout the process. If he didn’t know the answer right away, he took the time to investigate and promptly called us back with a solution. He went above and beyond to support us, and all issues were resolved quickly and efficiently. I’d highly recommend this service based on the support we received.
17 April 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Charlotte,
Thank you for your kind feedback.
We’re delighted to hear that, despite encountering a few issues when using the sync integration for the first time, Ali was able to support you throughout the process.
It’s especially great to hear your kind words about Ali and how helpful and informative he was. We will be sure to pass your feedback on to him. He will be thrilled to hear it.
We’re also pleased to know that your issues were resolved quickly and efficiently.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Syed Talha Hassan was excellent
Syed Talha Hassan was excellent, answered everything.
16 April 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Brady,
Thank you for your kind feedback.
We’re delighted to hear that you’ve had a positive experience with Joblogic. It’s especially great to hear your kind words about Syed.
We will be sure to pass your feedback on to him. He will be thrilled to hear it.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Support team
Joblogic’s support team has been excellent. They respond quickly and, more importantly, are always willing to pick up the phone and talk you through any issues step by step. Ali Nawaz, in particular, has been a great support advisor and consistently provides clear, hands-on help when it’s needed.
10 April 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Sunny,
Thank you for your kind feedback.
We’re delighted to hear that you’ve had a positive experience with our support team, and that they’ve been able to assist you quickly and effectively. It’s especially great to hear your kind words about Ali. His hands-on approach and dedication are exactly what we strive for.
We will be sure to pass your feedback on to him. He will be thrilled to hear it.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Fantastic Customer Onboarding Support
We have been using Joblogic for a couple of months, it underpins everything we do on a daily basis, even our engineers find it user friendly. The training and support we received from M.Bilal with our onboarding journey was second to none!
Highly recommend everything about Joblogic.
2 April 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Georgie,
Thank you for your fantastic feedback.
We’re delighted to hear that Joblogic has become such an integral part of your daily operations and that your engineers are finding the system user-friendly. It’s especially rewarding to know that your onboarding experience met your expectations.
Your kind words about Bilal are greatly appreciated. His commitment to delivering high-quality training and support is something we truly value, and we’ll be sure to pass your feedback on to him, he’ll be thrilled to hear it.
Thank you as well for your recommendation; it means a lot to the entire team.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
I had an onboarding session with Noor
I had an onboarding session with Noor, who was very supportive and patient throughout. It’s still early days in terms of fully assessing the functionality of the software, but so far everything looks promising.
1 December 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi Dean,
Thank you for your kind feedback.
We’re really pleased to hear that your onboarding session with Noor was a positive experience, and that you found her supportive and patient throughout. Ensuring our customers feel comfortable and guided from the very beginning is something we place great importance on.
It’s great to know that everything is looking promising so far, and we’re confident the system will continue to deliver as you explore more of its functionality.
We’ll be sure to share your kind words with Noor, she’ll be delighted to hear them.
If there’s anything further we can assist you with as you continue getting set up, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Joblogic platform experience
Was very unsure of which software would suit my business. When I reached out to Joblogic, they guided me all the way. I explained exactly what my business required. I was assured all the way and nothing was a problem. I received full training and constant contact throughout the whole setting up phase. The platform is very impressive and the support from joblogic is top class. for what this software offers it is very reasonable priced, and ideal for any size company. Keep up the good work Noor, Ben and all the team at Joblogic
31 March 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Daire,
Thank you for your kind feedback.
We’re really pleased to hear that you felt supported throughout the process of finding the right solution for your business. Making sure everything runs smoothly from the very beginning is something we place great importance on.
It’s wonderful to know that the training and ongoing support made a difference, and that the system is delivering well for your needs.
We also truly appreciate your kind words about Noor, Ben and the wider team. We’ll be sure to share your feedback with them, they’ll be very happy to hear it.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Ali Nawaz Help with my Dashboard
Ali Nawaz was a great help when supporting me with my dashboard. He was very patient and took the time to make sure it was exactly what I wanted.
30 March 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi ,
Thank you for your kind feedback.
We’re delighted to hear that you had a positive experience. It’s especially great to hear your kind words about Ali. His patience and dedication to ensuring everything is just right are exactly what we strive for.
We will be sure to pass your feedback on to him. He will be thrilled to hear it.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Quick Response
Joblogic was very helpful whenever we called. Although some things were delayed, Sana consistently went above and beyond to support us. She was proactive, highly organised, and always made sure we had clear updates. Her professionalism and dedication made the overall experience truly excellent.
25 March 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Aleem,
Thank you for your kind feedback.
We’re delighted to hear that you’ve had a positive experience with Joblogic, and that our team has been able to support you effectively. It’s especially great to hear your kind words about Sana. Her proactive approach and dedication are exactly what we strive for.
We will be sure to pass your feedback on to her. She will be thrilled to hear it.
If there’s anything further we can assist you with, please don’t hesitate to get in touch.
Best regards,
The Joblogic Team
Job logic has streamlined our paperwork…
Job logic has streamlined our paperwork processes, would highly recommend.
Customer support is fast and helpful our account manager Farhan has been very helpful.
26 March 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi David,
Thank you for taking the time to share your experience. We’re delighted to hear that Joblogic has helped streamline your paperwork processes and that you would highly recommend us.
It’s great to know that our support team has been responsive and helpful, and we will be sure to pass your kind feedback on to Farhan, he will really appreciate your comments.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Best regards,
The Joblogic Team
Live chat - Thumbs up👍. ⭐⭐⭐⭐⭐
Contacted Joblogic support initial AI responses but after 10 minutes live chat and teams support was great. Support agent Ali Nawaz guided me through the distinctions between the various areas. At first on my own machine then over teams with me looking over his demo machine. The system is incredibly nested in terms of granular control so getting to grips with the nuances really is essential. Good experience overall and will use live again if I am stuck.
26 March 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Adrian,
Thank you for taking the time to share your experience. We’re really pleased to hear you had a positive interaction with our support team and that the guidance provided helped you get more comfortable with the system.
We’ll be sure to pass your kind comments on to Ali, he’ll be delighted to hear your feedback.
Please feel free to reach out if you need any further assistance.
Best regards,
The Joblogic Team
From day one
From day one, the onboarding experience was exceptionally well organised and genuinely welcoming. Everything I needed to get started—from systems access to role expectations—was clearly communicated, which made the transition into the company smooth and stress‑free.
The support from both the wider company and my immediate team has been outstanding. Questions are always met with patience and helpful guidance, and there is a strong culture of collaboration and knowledge sharing. It’s clear that the organisation invests time and care into ensuring new starters feel supported, confident, and set up for success.
Overall, this has been one of the most positive onboarding experiences I’ve had. The combination of structured onboarding, approachable colleagues, and ongoing support reflects a company that truly values its people.
20 November 2025
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you for such a thoughtful and detailed review. We’re really pleased to hear that your onboarding experience felt well organised, welcoming, and supportive from the very beginning.
It’s especially encouraging to know that the clarity around systems and role expectations helped make your transition smooth, and that you’ve felt supported by both your team and the wider organisation. Creating an environment where people feel confident, supported, and able to ask questions is something we place a lot of importance on.
We truly appreciate you taking the time to share your experience, and we’re glad it’s been such a positive start. We look forward to supporting you as you continue to grow with us.
Best regards,
The Joblogic Team
Excellent customer service and support
18 March 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Ian,
Thank you for your positive review.
We’re delighted to hear that our customer service and support team made a strong impression.
If there’s anything you need in the meantime, please don’t hesitate to get in touch, we’re always happy to help.
Best regards,
The Joblogic Team
Recently signed up with this company as…
Recently signed up with this company as the functionality looked good, purchased 2 days worth of training which takes 2 months to get onto ( but yes they want to charge you until then ) trying to log on and the software keeps throwing me out not ideal, use a MacBook and now told it works better with chrome.
The onboarding help is as useful as a fart in a colander.
One saving grace Josh our account manager has gone out his way to help, but you can't always polish a turd however we will update this review if things improve
17 March 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Darren,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your initial experience, this isn’t the standard we aim to deliver and we completely understand how frustrating this must have been.
We’d really appreciate the opportunity to put things right. If you’re open to it, please reach out to us directly so we can prioritise resolving the issues you’ve encountered and help you get the most from the platform.
Best regards,
The Joblogic Team
Techical support.
Techical support.
During our on boarding process we have faced some technical challenges and JobLogic support team have been there to help every step of the way.
11 March 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Chris,
Thank you for taking the time to share your experience.
We’re pleased to hear that our support team has been able to assist you during your onboarding process and help you work through the technical challenges along the way. Our team is always on hand to ensure everything runs as smoothly as possible while you get set up with Joblogic.
If there’s anything else we can help with, please don’t hesitate to let us know.
Best regards,
The Joblogic Team
This has really helped us to streamline…
This has really helped us to streamline our business. Fahran has been an insightful account manager with excellent help whenever needed
5 March 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi Daryl,
Thank you for taking the time to share your experience.
We’re delighted to hear that Joblogic has helped you streamline your business and that you’re seeing the benefits of the system. It’s also great to know that Fahran has been such an insightful account manager and has been there to support you whenever needed.
We’ll be sure to pass your kind comments on to him.
If there’s anything you need in the meantime, please don’t hesitate to let us know.
Best regards,
The Joblogic Team
Onboarding and Software
Just finished onboarding and must compliment Muhammad Bilal Najam on his friendly and professional approach. He was a joy to deal with. He was always available and focussed on our specific needs. We are almost finished training and will leave a seperate and positive review on this too. Overall, the software is a huge upgrade on our existing software with a huge array of management features available.
4 March 2026
Unprompted review
Reply from Joblogic - Service Management Software
Hi,
Thank you for taking the time to share your experience.
We’re delighted to hear that your onboarding has gone so well and that Muhammad Bilal Najam made such a positive impression with his friendly and professional approach. It’s great to know he has been available and focused on supporting your specific needs throughout the process.
We’re also pleased to hear that you’re already seeing the benefits of the software and its wide range of management features. We’ll be sure to pass your kind comments on to him.
We look forward to hearing your feedback after the rest of your training, and if you need anything in the meantime, please let us know.
Best regards,
The Joblogic Team
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