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JML Reviews 14,739

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TrustScore 4 out of 5

4.2

Home Goods Store
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Review summary

Created with AI, based on recent reviews

Looking at 1,134 reviews, reviewers had a great experience with this company. Customers consistently praise the ease of ordering and the quick, efficient delivery service. Many people are happy with the products, finding them to be exactly as described and effective for their intended use. The overall service, from website navigation to customer support, is frequently highlighted as excellent. However, some people were dissatisfied with the quality of certain products, noting issues such as poor build or items not performing as expected. There were also occasional concerns regarding product sizing, particularly with clothing items, and some experiences with returns were described as complicated or involving unexpected costs.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers found products like the Starlyf Telescopic... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers praise certain products, such... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the quick delivery times,... See more

Order

Reviewers mention positive feedback about order. Many customers found the ordering process easy and... See more

Service

People report positive experiences with service. Many customers praise the excellent service, noting prompt... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering was all good, delivery was also good. However, the product videos and pictures. Shows the product to be telescopic to reduce the length, however, the product supplied was not, it is about 5ft... See more

Rated 4 out of 5 stars

Wide range of products encompassing many tastes, ease of ordering welcome but returning wasn't so straightforward as you need a returns number which in my instance never materialised. Returned order w... See more

Rated 4 out of 5 stars

I would have given 5 stars. Only the power is not as powerful as I was led to believe. Unless I’m not using the pump correctly. I’ve only used the pump once. So perhaps I’m not understanding the instr... See more

Rated 4 out of 5 stars

I'm 34B so bought medium did have to stretch the bottom band so was a bit to tight I'm not a big or weightie person so be careful on what size u pick

Company details

  1. Home Goods Store
  2. Appliance Store
  3. Cosmetics Store
  4. Fitness Equipment Store
  5. Gift Shop
  6. Kitchen Supply Store

About JML

Written by the company

DISCOVERING GREAT IDEAS FOR OF 30 YEARS

We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.

Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.

Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.

From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.

Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.

Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.

Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.

We hope you enjoy shopping with us.

 

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers | 

 

Contact

  • Customer.Service@jmlgroup.co.uk
  • Freephone 0808 206 0600
  • JML Customer Services
    • Unit 1 East Side
      Port Of Tyne
      Tyne Dock
      South Shields
      Tyne & Wear
      NE33 5SP

 

Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

She was Amazing customer service that…

She was Amazing customer service that why i give a score rate of 100% for a great person and company get 100% for very great product items and on time too and my experience with delivery driver was great and NO DAMAGE? Box or Items being damage to the driver get a 100% for a great Condition Package Box keep the great work up on your delivery package to get the same again high score rate okay?

29 March 2026
Unprompted review
Rated 1 out of 5 stars

The pressure washer was so weak.

The pressure washer was so weak it was a complete waste of time. Not like on their advert at all. 30 feet range? More like 13 feet range.
The exact same item was available on Ali-Exprrss for a good deal cheaper, not that it was worth buying anyway.
The money back guarantee worked eventually, but I paid around £14 to send it back, then had to wait well over a month for the refund and only then after a phone call.
Bordering on a scam here.
I won't be dealing with JML again, for anything, ever.

6 February 2026
Unprompted review
Rated 4 out of 5 stars

Gadgets I really needed!!!

It would have easily been a 5/5 however one of my items was missing.
After I sent them an email explaining that an item was missing the staff member picking up the email dealt with it very well and in a timely fashion.

22 March 2026
Unprompted review
Rated 4 out of 5 stars

Speedy delivery

Speedy delivery. Product did the job I needed.
Contacted customer service for help on consumables, was told they would be available soon. However, I was disappointed in one respect that one of the nuts on the wheels fell off and JML have no way to replace it. Fortunately on this occasion I found it in the grass. Make sure you watch this aspect as nowadays there are few DIY stores that would hold such items.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

DONT BOTHER

I ordered and received a bra I saw advertised on TV, Looked good, it wasn’t…wey to small and I ordered my proper size. 42, XL. It would have fitted me when I was 15..rediculous…to top it all I have to pay to send it back. NO NO NO NO JML SHOPPING FOR ME EVER AGAIN.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

JML beaded shower head plus

JML beaded shower head plus! Is a fantastic product from JML, coukdnt believe the difference! In power and flow and performance it made to my shower! It is a game changer for sure! I woukd definately recommend this product to anyone who wants to boost their shower head performance, it’s worth every penny! My family members have this shower head and recommended it to me! So I immediately ordered one( the JML shower plus one( for ALL electric and power showers) just make sure you order the power plus one! as this one woukd be tie right shower head for ALL showers, as they do another beaded one very similar, but it states it’s NOT recommended for Eke tric showers, ONLY the SHOWER-PLUS one is the right one for ELECTRIC showers, but once you have this product you’ll never look back! It’s fabulous! I love it! So nice to have my shower transformed by this shower head, please keep stocking this product JML as I couldn’t live without it now, love the ideas from JML, a very happy JML customer! and I will be purchasing more items from JML direct in the near future, thank you! JML for a great product and great customer services, ( Margaret) bought this product in March 2026,

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant products, very fairly priced

I loved all the items I bought from JML. The face powder foundation is the best I’ve had to date. I couldn’t tell you how much money I’ve wasted on much more expensive ones that just sit badly on my skin.
It was easy to place my order and I received the items promptly. I am a very happy customer.

5 March 2026
Unprompted review

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