Ordering was all good, delivery was also good. However, the product videos and pictures. Shows the product to be telescopic to reduce the length, however, the product supplied was not, it is about 5ft... See more
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About JML
Written by the company
DISCOVERING GREAT IDEAS FOR OF 30 YEARS
We love discovering new ideas at JML and, for over three decades, our passion has been seeking out clever ideas to solve some of life’s little problems.
Founded in 1986 by John Mills, JML was run from the basement of his family house in Camden. Today, JML is still a family-owned and run business, with the same guiding principles of quality, value, and innovation that we had when we launched our first product, as we have now with over 2000 products sold across 50 countries, worldwide.
Our team of product developers search the globe for great ideas and creative solutions. From problem-solving gadgets to time-saving tools, our products help make everyday tasks, in and around the home, easier. All our products are rigorously tried, tested and developed in the UK to ensure they meet our exacting standards and surpass all British safety regulations and compliance standards.
From clever cookware and speedy-cleaning equipment to smart storage ideas and beauty hacks – we’ve got a product that is sure to surprise and delight anyone. And, with around 12,000 points of purchase across the UK, you can find some of our most popular products in your local Asda, Boots, Tesco, Wilko and Robert Dyas, as well as in many more stockists up and down the country's high streets and retail parks. Sold alongside our iconic video screen demonstration stands, JML products have been loved and trusted by retailers and shoppers alike for over 30 years.
Whether you shop with us in-store, on JMLdirect.com, or via our pioneering home-shopping channel and infomercials, we’re confident you’ll love your JML product. So much so, all our products are backed with a 30-day, no-quibble, money-back guarantee. If you don't love the product as much as we do, we'll give you your money back, no questions asked. What’s more, for peace of mind, all our products come with a one-year warranty.
Customer satisfaction is at the core of what we do. From finding products we think you’ll love, to helping answer your questions and resolving your problems, we're dedicated to offering superb service. It's one of the many reasons we have gained such a loyal customer following over the years and why we are still here today.
Our UK-based customer care team are on-hand 24/7 to help with customer queries. The nice ladies and gentlemen, (no automated call centres or bots here) in our South Shields' Contact and Distribution Centre, know our products inside out and they love a good chat too so if you need us, we are always here to help make shopping with JML, and using our products, as easy as possible.
We hope you enjoy shopping with us.

Shop Now: Kitchen | Health & Beauty | Home & DIY| Pets | Gift Ideas | Offers |
Contact
- Customer.Service@jmlgroup.co.uk
- Freephone 0808 206 0600
- JML Customer Services
- Unit 1 East Side
Port Of Tyne
Tyne Dock
South Shields
Tyne & Wear
NE33 5SP
- Unit 1 East Side
Contact info
610 Chiswick Green, W4 5RU, London, United Kingdom
- 0800 031 9020
- customer.services@jmldirect.com
- www.jmldirect.com
Replied to 22% of negative reviews
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The user friendly website made ordering…
The user friendly website made ordering my item so simple, the description was exact as to my order placed and the delivery schedule was impressively quick.
10/10 JML
Hit and miss over quality of products
Hit and miss over quality of products. My wife made the mistake of ordering bra’s following their guidelines. She went up a size and ordered Large only to find they were still no where near her size ( far too small ). This cost us £4.45 to return them.
Was given a day and time and was prompt…
Was given a day and time and was prompt driver was pleasant
When my items was delivered I was vert…
When my items was delivered I was vert pleased as they came fast and on time. I reccomend buying from here, you won't be disappointed.
I will be buying more fro. Here in the future.
A Brilliant piece of kit
Arrived on time excellent product works as described.
value for money speedy delivery
The belvia bras are comfortable to…
The belvia bras are comfortable to wear, and they fit well i got medium as i am that size, keep to your size and don't go down or up.
Top rate service drivers polite and…
Top rate service drivers polite and friendly bring your parcel to the door and if heavy put them inside your door 👍
Ordered the sunglasses for self and…
Ordered the sunglasses for self and husband. Really pleased with them made a lot of difference after cataract operations. Taken away all the glare but allowed good vision. Easy ordering, quick delivery and 3rd pair for when of us can't find our pair.
I bought this a cpl months ago but i…
I bought this a cpl months ago but i dont think its a great product pads to light and carpet pads don't do anything .
Don't buy the spray gun absolutely…
Don't buy the spray gun absolutely useless doesn't work can spray water after cleaning after trying to use fence paint spent a hole morning trying to use it useless
Returns
I'll start with the positive the lady i delt with did try to help but couldnt, this is why i gave 2 stars.
I started the process of returning an item, I was told to just send it 2nd class and keep proof of postage and if anything goes wrong I'd still receive my refund. My parcel has now disappeared since royal mail got it.
I called jml direct only to be told as they haven't received it no refund! Do not listen to them if your item is more than £20 as that's all royal mail will give you.
If i hadn't been told it would be fine 2nd class I would have sent it 1st and been able to claim the total amount back .
Useless 3 Belvia bras size 36/38
Purchased 3 Belvia bras size 36/38, absolutely useless. They were no where near the correct size. The customer service representative was very ill mannered. She told me that all clothing varies slightly. However I measured the bra it was 10 inches smaller than stated. I won't buy from them again. Plus I still haven't had my refund
Really disappointed.
I was really looking forward to receiving a Jml bra , but unfortunately it’s a big disappointment .
I checked the size guide, as a large is supposed to be suitable for 36 /38 bust , I ordered that size , it’s way too small & skimpy, giving me the appearance of 2 boobs in one cup .
I thought as jml is a good company, I could rely on them .
Brilliant Customer Service
Brilliant Customer Service, they dealt with my order efficiently and without any issues.
Excellent service from start to finish.
Products arrived on time and in very good condition.
I have used JML a few times, I will be using them again in the future.
Easy to order
Easy to order. Fast delivery. Good quality products. I ordered online as you cannot get some of these products in the shops. Great service with no complaints.
I have in the past ordered from various…
I have in the past ordered from various Retailers a “ None wired comfy bra. ALL have the same fault, the back is so short i cannot fasten them. This was the case with the Bra I recently ordered from you. They are all maid in China or Asia. I am a size 12, and 9 stone I would not call myself obese. Every bra I have ordered, made in the above countries are the same at least3 inches too short. All lovely and comfy with wide straps, just Couldn’t do the back up. Such a shame😒😒😒😒
The Starlyf Cordless Power Washer
The Starlyf Cordless Power Washer was to be perfectly honest an absolute waste of money. There was extremely little pressure coming from it and it went through the car shampoo in the bottle within a couple of seconds. I would not recommend this product and certainly not for the price tag of £49.99. If I can get a refund hopefully that would be something to be happy about!!
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