JING Tea Reviews 32

Thought I'd buy some Jing tea again, as the blackcurrant and hibiscus is really good.
However, once again this company are clueless about customer service.
Paid for next day delivery, it was never sent.
Contacted them by email, and they come up with some weird excuse.
Order still not sent.
Then a mish-mash of contradicting emails with the same tracking number, but different information. Still not sent next day delivery as paid for.
Come on folks, stop making the customer do all the work.
It's not difficult. Customer places order, merchant sends order by delivery service as paid for. Duh.
How about just admitting that you made a mess of everything, it's plain to see. Instead of ignoring your customer.
To top it off, your tea is not cheap.

It’s totally changed my opinion of tea. I never drank loose leaf tea at home until now, I love the Chai and Lemongrass & Ginger, and the Blackcurrant and Hibiscus is the best fruit tea I’ve ever tasted.

Bought several of the teas years ago
Chrysanthemum was one of them
I was taking several of their teas including this one
The teas are caked in heavy metals
My kidneys and liver were hit very badly each time
I contacted specialists
If your feeling weak , run down emotional , double check you have not taken in plastics or heavy metals

I placed an order for the Jing tea for my daughter-in-law for Xmas - I have had no reply or any indication when this will be delivered even after trying to speak to them on the telephone number they issued - just a recorded message and then nothing - have written an email and completed another form but to no avail - this is the first time I have ordered anything and it will be the last time - can someone please contact me

For the second time, this company has taken payment from my credit card, and not dispatched my order. This time however, they are not responding to emails. Looks like I am going to have to retrieve my money via the credit card guarantee. What a pity as their tea is nice, but it’s impossible to order from them.

I’ve been Using Jing for over 3 years now. First off, they sell high-quality, single-origin tea no matter what you buy.

I also want to give kudos to the team. There have been instances where my order was delayed, but they always recovered quickly with prompt shipments, plus thoughtful small gifts.

Saw Jing Tea’s advert on instagram and ordered some teas. They are excellent, the Jasmin Silver Needle and Yunnan white peony my favourites thus far. However… I missed the delivery of my second order and it was sent back to Jing. Although the service team is responsive, it took quite a while to get it all sorted.

1. Transparency & Sustainability Concerns
- Purchased 50 bags of Jasmine Silver Needle White Tea, sourced from China but packaged in Sri Lanka.
- This indirect supply chain suggests a lack of direct control over suppliers, raising questions about consistency and quality oversight.

2. Undisclosed Packaging Practices
- Nowhere on the website does JingTea disclose that their teas are packed in Sri Lanka—despite marketing "direct sourcing" from origin regions.
- If supply chains span multiple countries, customers deserve clarity.

2. "Net Zero" or Greenwashing?
- Shipping tea from China to Sri Lanka for packaging (before reaching the UK) hardly aligns with carbon-neutral aspirations.
- Their sustainability claims ring hollow—more Emperor’s New Clothes than actionable eco-policy.

3. Questionable Origin Claims
- JingTea markets itself as sourcing the "best tea from each region," yet their White Tea allegedly comes from Yinpan Garden in Fengqing County, Yunnan—a region famed for Dianhong black tea, not white tea.
- Why prioritize white tea from a black tea terroir? The origin story feels mismatched. The website states "We source the highest quality teas from the best producers"

4. Packaging Inconsistencies
- Advertised as "50 biodegradable tea bags" with a net weight of 85g. Simple math (50 × 2g/bag) suggests 100g—so where’s the missing 15g?
- For a brand supplying top UK hotels, such oversights undermine credibility.
- The lack of attention to detail (e.g., inconsistent weights, weak tea quality) suggests JingTea’s "QC" is outsourced to a generic packaging company—not a dedicated tea specialist.
- For a premium brand, this hands-off approach to quality is inexcusable.

5. Flavour & Quality Shortcomings
- Aroma: Typical jasmine pungency (expected).
- Flavour: Lacks depth; dissipates quickly with no lingering finish.
- Steepability: Only 2 infusions (200ml water) before fading—indicative of mediocre tea quality.
- At £38, the value proposition falls short of premium expectations.

Verdict: Needs better sourcing, transparency, and attention to details. No company can survive on one time customers.

I placed order before few days and it already arrived. Great and gentle taste, especially the chamomile.

I placed my tea order weeks ago. I’ve been sent no shipping information and have not received my order. I’ve reached out two times, the first time they told me they were short staffed and I would get confirmation that my order was being sent out. Another week went by. I have reached out again and no one has responded.
I wish I never placed an order with them!

Without any notice whatsoever, despite all the numerous marketing emails, JING have said nothing of their quiet move from DPD to Amazon Shipping.

Next day shipping costs remain the same.

Our first subsequent order was unceremoniously dumped by Amazon Shipping on our cardboard recycling bin … you know, the one that the council empties of, oh, cardboard (like the JING box).

You could not make this up.

Stop making customers do all the work in making sure they receive the goods they paid you for.

All I can say is the best tea ever! Never knew there is peppermint tea existed like this… from the moment I tasted it, I always say to my mind I found the right peppermint tea for me..

I bought a couple of their quite expensive cup and saucer sets as a present only to find they are not a match and slide around badly, which as you can imagine with boiling water is not ideal. The cup is Jing branded, but the saucer is obviously just a close match branded “Ocean”, “Made in Thailand”. I would not have purchased them had I known.

Amazing website and tea that lives up to it. Whether you know much about tea or not, this is the place to discover new varieties that will excite your palate.

Slow to respond to complaint, sent images of broken tray as requested now no reply. Seems short sighted to treat a regular customer this way. Their choice !

Firstly I had an issue with one of their teaware products where I proceeded to give them a 2/5 star review for the individual item in their website. Then I realised they wouldn’t publish my negative review but were happy to leave the 2 5star reviews I wrote about other reward items they sell. The lack of honest reviews has concerned me

Love their tea and the scent. However there seems to be a problem with packing and bagging. Very often their tea bags rip often - esp my beloved ginger and lemongrass ones - almost half of the time, which is very inconvenient and ruins the whole tea experience. I can’t serve tea for guests for that reason. Shame!

I placed my first and only order with Jing for German Peppermint tea, however, I was sickened, shocked and infuriated to discover that German Peppermint tea is shipped to Sri Lanka to be packed!!!!

After my initial email highlighting my concerns, I received a response from Teresa, however, she did not directly explain why this process takes places and offered a refund for the teabags or the offer to send the loose tea which is directly from Germany. I felt so angry and accepted the offer of a refund, I sent further emails raising my concerns and was referred to Ed Eisler the owner of Jing Tea.
Ed Eisler emailed directly and offered to discuss via a phone call but I could not understand why after all my emails he could not explain these simple questions via email, I did feel the discomfort of the offer of a telephone call with Ed Eisler as I felt certain that I would be fobbed off with untruthful justifications.

Why was Ed Eisler unable to answer these basic questions?
Why is German Peppermint Tea transported thousands of miles to be packed into bags in Sri Lanka, but yet the loose tea is shipped from Germany?
How is this process cost effective, ethical or environmentally friendly and how is their process carbon neutral?
Ed Eisler did not confirm if the owners of the tea are reaping the benefits of a wealthy lifestyle due to their resource?
Why can you not state the history and name of each of the Owners Tea plantations on your website?
Why is a Sri Lankan Breakfast Tea called ‘English’ when tea is not English?

Ed Eisler’s inability to respond to simple and straightforward questions, in addition to the lack of acknowledgment and respect of the suppliers heritage and labour intensive product is abhorrent and beggars belief.

Jing Tea trades from Belgravia in London which is one of the wealthiest areas in the world, are the owners/producers of the tea reaping the same benefits from their products?

Ed Eilser’s generic and ambiguous responses within his emails regarding the infrastructure Jing’s business makes no sense or reference to the content of all my emails/questions and I’m none the wiser, however, it has highlighted ‘the money trumps ethics theory’ to be true. The need to keep the inner workings of Jing’s business hidden in itself creates the issue, and this is why it becomes so difficult for Ed Eisler to address and answer questions with honesty and integrity.

Unfortunately, Ed Eilser’s failure to contradict, justify, elaborate or project any form of understanding of any of my concerns or basic questions is utterly mind blowing and concerning. Ed Eisler’s response has come as no surprise and his evidential choice to be oblivious is astounding and utterly frustrating, but I can appreciate he is caught in the trap that money provides him off the backs of someone else’s product. These businesses cannot be created and continue to be profited from Asia’s and South America’s millions of resources and to name only a few of these products such as tea, coffee, gemstones, precious metals, cocoa etc. when the producers/owners are living in poverty!

I have felt the offer of a telephone conversation would not bring any further clarity or closure as Ed Eisler refuses to address the few basic questions I have consistently asked via 6 emails which is not something that needs to be discussed during a conversation, therefore, I am concerned when Ed Eisler could and would not answer my repeatedly asked questions which is totally baffling to me.
I feel I have a right to ask the questions and respectfully receive a professional response, but unfortunately, Ed Eisler managed to offended me and try to insult my intelligence within his last email which is extremely upsetting.

Ed Eisler visited Asia
As a ‘Middle Man/Salesman’ Eisler thought to create an Asian named company to sell someone else’s product.
Ed Eisler’s one and only aim was to take and sell an intensively laborious Asian product/culture/tradition with the end goal of achieving immense wealth from a product that Eisler has no connection of ownership or culture or physical production.
Ed Eisler’s sole aim was to target the luxury Hotel and other luxury businesses and in doing so, entirely bypassing the general public, all in the effort for Ed Eisler to reap the financial rewards and not the owners or suppliers.

There are many global movements such as ‘Me Too’, ‘Gay Rights’; and ‘BLM’ and unethical trading which is not acceptable is continuing today

Fantastic service from this company, contacted Kevin
and he was exceptional.
order no JNG310113
Cus Ref no 1000210360

Don’t typically write reviews but this business is just exceptional. First off the tea is simply amazing, have tried many different types (black, green, oolong) and all are top notch. Have tried some other premium tea providers and nothing has held up to these.

However the reason for the review is the service to their customers which has exceeded above and beyond. So, why do I say this? I recently received an unexpected (large) bag of breakfast Assam with a card from Jing apologising that a batch I’d previously bought was not from their portion of the relevant plantation (I’d not noticed to be honest), however once this was realised Jing sent out a further complimentary bag for me without being prompted. The fact that they identified the issue, apologised and corrected all without any input from me I think speaks volumes of how they value their customers. Very nice gesture and a massive thumbs up from me........about time for another tea order me thinks 🫖