Jet2.com Reviews 137,161

Everything went on time

The flight out was fine as usual other than having to wait in a queue for 1.5hrs to get through security at Rome airport. The flight back was less fruitful as we had to wait for 1.5hrs on board before being allowed in to take off. I was thankful that at Ebinburgh we were able to walk from the plane into security without stairs or buses and there wasn’t another 3 planes of passengers queuing. Jet2 still the best! Regs George

A little more refined than Ryanair

We've been travelling with jet2 for years, they are a good Company, the cabin crew are excellent, nothing too much trouble for them. In our recent bookings over the last few years we have had delays both ways, we know a lot of companies are experiencing the same problems. On our most recent flights we had to sit on the plane looking at our luggage for one & a half hours, we were told they couldn't get anyone to load it, which was ironic as we were rushed to the boarding gate. We received an email the day before our flight informing us there would be limited food & drink on board due to tech probs & were allowing passengers to purchase same in airport but if a meal had been ordered they would still be serving them, we had booked a meal so assumed email was correct, in actual fact they announced once the cases had been loaded & we were on our way, they had no food and we were left hungry. We were told we would be re-imbursed but have yet to hear anything from Jet2 about this & haven't seen anything on the Bank either. We were delayed coming back & yet again rushed to the gate which was a very small area & we were stuck there for approximately one & a half hours again. We did receive a meal which was absolutely disgusting, you would not give it to your dog.

Very helpful and plentiful staff. Issuing me with a boarding pass which my phone was unable to do was no problem and with other airlines becomes a huge problem. Flights on time both ways Helpful “chat” from the Captain. Only issue : the hot drinks were lukewarm on the early morning flight out.

Actual flight both ways was absolutely fine but the wait time at both airports was awful! Plane delayed arriving at Newcastle and absolute fiasco with the boarding information - delayed, then last call with no boarding gate, then long wait at boarding gate for check in and buses. Coming back from St Helier called on time to boarding gate then waited very long time standing to check in and board plane due to disorganisation oh getting 9 special assistance passengers off the plane we were getting on. Your cabin crew are really lovely so no complaints or comments about them.

We had booked sears with more leg room on both flights. On tge way back some of these sears had not been booked. During tge flight otge passengers moved into these seats. Having had the importance of the safety nature of them, your staff made no attempt to control their usage. The pre ordered meals was a waste of money.
On the way out, I did not get one.
On the way back we both received one.
The quality was poor.
I think it highly unlikely that we woukd travel with Jet2 again.

all the staff are brilliant ground staff through to aircrew

Easy booking, straightforward at the airport and great service on the plane!
I always try to book with Jet2

I adore flying wirh jet 2; however, for no particular reason I found some of the cabin crew quite indifferent and as coming across as rude.
There was a passenger also from Athens travelling to Birmingham airport and he was drank. His hand luggage while he was en trying the aircraft was bashing passengers’ heads and shoulders and I did not see anyone from cabin crew assisting or saying anything and a fight nearly broke out. Surely, this is tge time they need to attend and assist.

Everything went smoothly. Friendly staff, comfortable flight

I have a hidden disability, jet2 were informed on booking the flight. LA 1708 ( Corfu > Man ) 24/5/26
The head stewardess, on noticing me, asked if I was ok, needed anything ( I was ok ), and went above and beyond.
Just to say thanks for great service.
Chris O

Great service and price

Good flight great staff and no problems

Always on time and always operate with friendly efficient staff

On time both ways. Easy flight with no issues.

Smooth check in. Flight on time staff and service excellent. Booking prices and communication excellent.

The on line check in one month early is great. The twilight bag drop for early flights is great. The communications about any problems is very good.
There has been issues with no hot water on board so no hot drinks which is not so good.
There was a delay on the return flight, issues with the plane, but the pilot kept us informed, which made it less annoying.