The shop staff were great! Knowledgeable, helpful. Good selection of items to see and feel in real life, rather than relying on pictures from the internet. We would have bought a couple of item... See more
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Shrewsbury Store - Went into the store with a problem with a camera that had been repaired by Jessops. Despite being very busy, Michael looked into the matter very calmly, and called the service... See more
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Huge thank you to Sam and Max in the Shrewsbury store who couldn't have been more helpful, kind and skilled. We were trying to get digital and physical copies of some precious photos and artwork for a... See more
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Complete lack of stock I decided with excellent advice from Phill in the Shrewsbury shop what camera to buy at a cost of £1500 only too be told i would have to wait up to a week to get it,it took 6 da... See more
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Company details
About Jessops - Shrewsbury
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
67 Mardol, SY1 1PZ, Shrewsbury, United Kingdom
- 01743 364996
4.8
Excellent
163 reviews
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The shop staff were great
The shop staff were great! Knowledgeable, helpful.
Good selection of items to see and feel in real life, rather than relying on pictures from the internet.
We would have bought a couple of items online elsewhere (tripod, battery) if it hadn't have been for the way the staff acted.
7 May 2026
Reply from Jessops - Shrewsbury
Dear Mike,
Thank you for your feedback.
We're happy to hear that our Jessops Shrewsbury team's knowledge and helpfulness made such a difference. We really appreciate you sharing your experience, thanks for your lovely words.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops - Shrewsbury
Hi Michael,
Thank you for your feedback - we're so pleased you enjoyed your experience with Jessops and we really appreciate your support.
Kind regards,
The Jessops Customer Service Team
Shrewsbury Store
Shrewsbury Store - Went into the store with a problem with a camera that had been repaired by Jessops.
Despite being very busy, Michael looked into the matter very calmly, and called the service centre. The service centre agent guided Michael through a way of correcting the problem (the Service Centre had failed to take the cameral out of 'Service Mode.'
I wish to record the fact that Michael provided outstanding service and was very polite and understanding from the outset.
Michael should be given an award or recompense by the Management!
21 April 2026
Unprompted review
Reply from Jessops - Shrewsbury
Hello,
Thank you for your feedback.
We really value your kind words on Michael at our Jessops Shrewsbury store! We pride ourselves on providing a high level of customer service so we're thrilled to hear how helpful he was. He will really appreciate you sharing your experience.
Kind regards,
The Jessops Customer Service Team
Excellent service
Excellent service from our local Shrewsbury branch. We went in to order a Sony camera and is happened to be Sony week where they were doing a deal on the camera we wanted. Max was extremely helpful and we would highly recommend Shrewsbury Jessops.
27 February 2026
Reply from Jessops - Shrewsbury
Dear Mr Boyes,
Thanks so much for your feedback, we really appreciate your support and kind words! We'll be sure to pass this onto Max and our Jessops Shrewsbury team who will be thrilled to hear they were so helpful.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops - Shrewsbury
Dear John,
Thank you for your feedback and support, we really appreciate it. We hope to welcome you back in the future!
Kind regards,
The Jessops Customer Service Team
Consistently very technically…
Consistently very technically knowledgeable and helpful staff at Shrewsbury, whenever I visit the branch.
21 February 2026
Reply from Jessops - Shrewsbury
Dear Sue,
Thank you for your feedback, we really appreciate you sharing your experience! We're so pleased you found our Jessops Shrewsbury team so helpful and knowledgeable - we pride ourselves on being exactly that. Thanks again for your kind words!
Kind regards,
The Jessops Customer Service Team
The staff were able to show me exactly…
The staff were able to show me exactly what I needed
16 February 2026
Reply from Jessops - Shrewsbury
Dear Hilary,
Thanks so much for your feedback, we really appreciate your support!
Kind regards,
The Jessops Customer Service Team
Expert advice and brilliant service!
I recently part exchanged some camera gear in store in the Shrewsbury store. I’d been looking to change my gear for some time and had visited the store several times and Sam was incredibly helpful with showing me different cameras and offering useful advice. During the part exchange process Max was also really helpful and I felt that he valued me as a customer. It was a pleasure to be able to discuss everything with a team of people in store rather than online. I really appreciate all their efforts and I love my new gear.
28 January 2026
Reply from Jessops - Shrewsbury
Dear Edward,
Thank you for your feedback.
We really appreciate your kind words and we'll be sure to pass them onto Sam, Max and the Jessops Shrewsbury team.
We hope you're enjoying your new Fuji X-T5!
Kind regards,
The Jessops Customer Service Team
It's a great store
It's a great store, the only 2 things I found slightly unprofessional is, the procedure, every customer should get a physical receipt, not only on email, after all, these gadgets can cost thousands of pounds, I think customers need better reassurance when they send/drop their items.
24 January 2026
Unprompted review
Reply from Jessops - Shrewsbury
Dear George,
Thank you for your feedback.
Companies across the board are moving towards email receipts to help customers out to ensure they are digitally stored instead of a physical receipt which can be lost easily. I have requested further information though, so we can investigate exactly what happened in this situation and get back to you.
Kind regards,
The Jessops Customer Service Team
Very helpful staff good service and…
Very helpful staff good service and knowledge base
28 January 2026
Reply from Jessops - Shrewsbury
Dear Glyn,
Thank you for your feedback.
Our Jessops Shrewsbury team will be thrilled to hear your kind words - we really appreciate you sharing your experience.
We hope you are enjoying your new Canon set up!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops - Shrewsbury
Dear Roger,
Thanks so much for your feedback, we really appreciate you sharing your positive experience.
Kind regards,
The Jessops Customer Service Team
Excellent knowledgeable service
17 January 2026
Reply from Jessops - Shrewsbury
Dear Rita,
We're so pleased you found your Jessops experience a 5* journey - thanks so much for sharing your feedback.
Kind regards,
The Jessops Customer Service Team
We ordered in store
We ordered in store. Max was very helpful & friendly. He was very knowledgeable about your products. It took 11 days before it was delivered. Not sure if that was Jessops or delivery firm.
2 January 2026
Reply from Jessops - Shrewsbury
Dear Jill,
Thank you for your feedback.
We're so pleased Max and our Jessops Shrewsbury team were able to help guide you in your purchase with their expert knowledge and friendly service.
We really appreciate the feedback as it helps us constantly improve our customer's experiences. We advise 3-5 working day estimates for delivery - we can see that unfortunately due to a slight delay with our courier this arrived 1 working day late. We do apologise for any inconvenience caused by the delay however we hope you're enjoying the new bag!
Kind regards,
The Jessops Customer Service Team
Well with my hand on my heart I can…
Well with my hand on my heart I can truly say the staff at Shrewsbury Mardol shop went above and beyond and back again. I lost my dad in August, and we wanted some pictures restored and some scanning and adding to disc, well to say this was an easy task is wasn't there were 183 photos ranging from early 1900's to 1980's and there were 4 to be restored one being a wedding photo that was taken 25/12/1909 and was so faded. Well a total mammoth task i left them in their capable hands knowing that this is not a 5 minute job so when I got a phone call 5 weeks later, remember we have had Christmas and new year as well, saying they were done, so I went in and collected my photos and wow I was speechless they are magicians the restored photos are like they were taken today. There are no words to say how truly greatful I am you have made my ancestors come to life again 117 years after the photo was taken
7 January 2026
Unprompted review
Reply from Jessops - Shrewsbury
Dear Becci,
Thank you for your feedback.
We really appreciate you sharing your experience and we're so pleased we could help out in restoring these special images and memories.
Kind regards,
The Jessops Customer Service Team
5 stars for the Shrewsbury Store
Huge thank you to Sam and Max in the Shrewsbury store who couldn't have been more helpful, kind and skilled. We were trying to get digital and physical copies of some precious photos and artwork for a family member, there were big challenges involved with both and they really went above and beyond on Sunday to help us come away with everything we needed. Feeling so lucky have a Jessops in our town and couldn't recommend them more highly.
4 January 2026
Unprompted review
Reply from Jessops - Shrewsbury
Dear Becky,
Thank you so much for taking the time to share this wonderful feedback.
We’re absolutely delighted to hear about your experience in our Shrewsbury store, and especially about the outstanding support Sam and Max provided. It's great to know they went above and beyond to make sure you left with everything you needed despite the challenges involved.
We’ll be sure to pass on your kind words to them and the rest of the team.
Kind regards,
The Jessops Customer Service Team
Really helpful and well informed staff…
Really helpful and well informed staff helped with choice of a gift. Although not available in store everything was arranged for delivery from the warehouse. Overall great customer focus.
22 December 2025
Reply from Jessops - Shrewsbury
Dear Paul,
Thank you for your kind feedback - our Jessops Shrewsbury team really appreciate it!
We’re really pleased to hear that our team were able to help you choose the right gift. Providing knowledgeable advice and making things as easy as possible for our customers is very important to us, so it’s great to know that came across.
We value your support and hope to see you again soon.
Kind regards,
The Jessops Customer Service Team
Good customer service from phil
19 November 2025
Reply from Jessops - Shrewsbury
Dear Phil,
Thanks so much for your feedback and support!
Kind regards,
The Jessops Customer Service Team
As usual
As usual, Max was great, friendly, honest and extremely helpful. It's always a pleasure dealing with your Shrewsbury branch.
1 December 2025
Reply from Jessops - Shrewsbury
Dear Mr Dodd,
Thank you for your kind words.
Max and our Jessops Shrewsbury store team really appreciate the feedback - we're thrilled to hear how helpful and friendly the team were!
We hope you're enjoying your new Nikon lens.
Kind regards,
The Jessops Customer Service Team
Max & Phil work solely for me, well that's what it feels like.
The personal service of the staff, Max and Phil was excellent and is usually the same every time I deal with them in store. They are knowledgable and show interest in my photography and remember details about conversations making it a more personal experience.
14 November 2025
Reply from Jessops - Shrewsbury
Dear Bob,
Thanks so much for sharing your experiences with us. We will be sure to pass this onto Max, Phil and our Jessops Shrewsbury team who will appreciate your lovely words and support so much!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops - Shrewsbury
Dear Leonard,
Thanks for sharing your feedback - our Jessops Shrewsbury team really appreciate your support!
Kind regards,
The Jessops Customer Service Team
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