Pete went above and way beyond to help me sort out my business with Sony. Dealing with emails and passwords with incredible patience. I felt I had gone back in time with such personal and caring se... See more
Company replied
Location
Switch location18/20 Thames Street, KT1 1PE Kingston upon Thames, GB
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I wanted some half decent binoculars for a trip to South Africa but was worried that I was going to be over-sold! The sales guy was super helpful and suggested a pair of Nikon Sportstar EX 10x25 DCF... See more
Company replied
Very helpful indeed. Nice people and helped me get exactly what I wanted, including a little help setting up my camera. Would have been 5* if they hadn’t failed to realise that I needed different f... See more
We had a very knowledgeable salesperson today at Jessops Kingston. We had gone in to buy some binoculars for a birdwatching trip abroad. The salesperson talked us through the various options and budge... See more
Company replied
Company details
About Jessops - Kingston
Written by the company
Jessops is a British photographic retailing company with stores across the UK. It was established in 1935 by Frank Jessop in Leicester, United Kingdom.
Shop a huge range of cameras, lenses, photography/videography accessories, drones, gimbals, printers, optics and more at Jessops. UK stock only.
Visit our Website Shop Cameras Shop Drones Shop Lenses Shop AccessoriesContact info
18/20 Thames Street, KT1 1PE, Kingston upon Thames, United Kingdom
4.8
Excellent
325 reviews
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Superb customer service and a good deal…
Superb customer service and a good deal was offered.
16 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Suggestions for the camera
Suggestions for the camera. Did not have in sttick but got from another branch in 24 hours.
8 May 2026
Reply from Jessops - Kingston
Dear Neil,
Thank you for your feedback.
We're delighted you found our service to helpful and efficient. Thanks for sharing!
Kind regards,
The Jessops Customer Service Team
Great service and knowledgeable staff…
Great service and knowledgeable staff once again. Second camera brought from Jessops and both times was fantastic.
20 February 2026
Reply from Jessops - Kingston
Dear Neil,
Thank you for your feedback.
We're so happy to hear that you consistently receive great service and helpful assistance from our team. Thank you for your continued support and positive feedback!
We hope you're enjoying the Canon EOS R5 Mark II!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops - Kingston
Dear Alan,
Thanks so much for sharing your lovely comments and support. We hope you're enjoying your new Fujifilm setup with the X-H2!
Kind regards,
The Jessops Customer Service Team
Reply from Jessops - Kingston
Dear Philip,
Thank you for your feedback - we really value you sharing your experience!
Kind regards,
The Jessops Customer Service Team
Very helpful as always.
Very helpful as always.
However would be really helpful if you sold square frames.
27 March 2026
Unprompted review
Reply from Jessops - Kingston
Hello,
Thanks so much for your feedback.
We're delighted you have found the team consistently helpful and we are reviewing your comments about square frames.
We hope to welcome you back in the future.
Kind regards,
The Jessops Customer Service Team
Camera service
The member of staff who dealt with my camera was very friendly and knowledgeable.
My camera was services and is now working much better
Great service Thanks very much.
20 March 2026
Jessops staff were very friendly
Jessops staff were very friendly, and informative about everything we needed, a Sony mirrorless camera and lenses, it was at Kingston ,and parking was easy,I would definitely use them again.
6 March 2026
We entered on the of chance and came out with what we wanted with the helpful advice from the sales man.
An excellent chance visit
16 March 2026
Reply from Jessops - Kingston
Dear Simon,
Thank you for your feedback.
We're so pleased you enjoyed 5* service at our Jessops Kingston store and we hope you're enjoying your new Nikon binoculars!
Kind regards,
The Jessops Customer Service Team
Michael was extremely helpful and…
Michael was extremely helpful and helped me choose the perfect photo to gift to my mum for Mother’s Day. Thank you
14 March 2026
Unprompted review
Reply from Jessops - Kingston
Dear Karan,
Thanks so much for your feedback. We really appreciate your lovely comments and will be sure to pass them onto Michael and our Jessops Kingston team.
Kind regards,
The Jessops Customer Service Team
Reply from Jessops - Kingston
Dear Paul,
Thank you for your feedback. We're so pleased you found 5* service with Jessops and we hope you're enjoying your new Sony ZV-1!
Kind regards,
The Jessops Customer Service Team
Jessops Kingston brilliant shop
Jessops Kingston brilliant shop . .Staff always helpful and knowledgeable . .Only popped in to say hello and came out with a second hand lens . . . .
27 February 2026
Reply from Jessops - Kingston
Dear Alan,
Thanks so much for your feedback, our Jessops Kingston team really appreciate your kind words!
Kind regards,
The Jessops Customer Service Team
Pete is the man!
Pete is the man! Went here for passport photos. He got it right first time. Very happy and I normally hate my passport photos. Great price too! Fully recommend.
23 February 2026
Unprompted review
Reply from Jessops - Kingston
Dear Ryan,
Thanks so much for sharing your feedback and we really appreciate your support.
Kind regards,
The Jessops Customer Service Team
Perfect location for purchasing…
Perfect location for purchasing Binoculars in Kingston. There were a range of prices and sizes and more importantly, try before you buy. The prices were better than online as well.
20 February 2026
Reply from Jessops - Kingston
Dear Chris,
Thank you for your feedback - our Jessops Kingston team will really appreciate your kind words. We look forward to supporting you in the future!
Kind regards,
The Jessops Customer Service Team
Pete went above and way beyond to help…
Pete went above and way beyond to help me sort out my business with Sony. Dealing with emails and passwords with incredible patience. I felt I had gone back in time with such personal and caring service!
If I was Pete's employer I would definitely give him a rise in salary!
What a real gentleman and example to other staff members.
13 February 2026
Unprompted review
Reply from Jessops - Kingston
Dear Jim,
Thank you for your feedback - we really appreciate you sharing your experience.
We're delighted to hear you enjoyed 5* service at our Jessops Kingston store and we'll be sure to pass on your incredibly kind words to Pete!
Kind regards,
The Jessops Customer Service Team
The Jessops team was very helpful with…
The Jessops team was very helpful with trading in my equipment. The evaluation came back with a great price, and communication throughout the process was smooth and clear. Overall, a really positive experience.
4 February 2026
Unprompted review
Reply from Jessops - Kingston
Hello,
Thanks so much for sharing your feedback - we're absolutely thrilled you enjoyed your Jessops customer experience and we look forward to helping you again in the future.
Kind regards,
The Jessops Customer Service Team
Really helpful staff.
2 February 2026
Reply from Jessops - Kingston
Dear Sarah,
Thank you for your feedback, we're so pleased our Jessops Kingston team were so helpful! We will be sure to pass on your lovely comment to the team who will really appreciate it.
Kind regards,
The Jessops Customer Service Team
prompt and efficient service
prompt and efficient service
Back much quicker than expected
3 February 2026
Reply from Jessops - Kingston
Dear Sue,
Thank you for your feedback - our Jessops Kingston team were thrilled to hear they surpassed expectations with a speedy service! We really value your support and we look forward to assisting you in the future.
Kind regards,
The Jessops Customer Service Team
Great Advice, Great Price
I wanted some half decent binoculars for a trip to South Africa but was worried that I was going to be over-sold! The sales guy was super helpful and suggested a pair of Nikon Sportstar EX 10x25 DCF. They were within the budget I had in mind and they were perfect (compact, light, clear and bright to look through and great magnification).
I would definitely recommend Jessops for their advice, significant ranges and competitive prices.
3 January 2026
Reply from Jessops - Kingston
Dear David,
Thanks so much for sharing your experience. Our Jessops Kingston team will be thrilled to hear they were able to help you out with their friendly and expert advice.
We really appreciate your support.
Kind regards,
The Jessops Customer Service Team
Straightforward process for trade in…
Straightforward process for trade in lens after the inspection final valuation of the item item sent plus price quoted was higher than other companies highly recommended jessops 😊👍
27 January 2026
Unprompted review
Reply from Jessops - Kingston
Dear Maz,
Thank you for your kind feedback!
We’re glad to hear the trade-in process was straightforward and that you were happy with the final valuation after inspection.
We really appreciate the recommendation and look forward to helping you again in the future.
Kind regards,
The Jessops Customer Service Team
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