JCPenney Reviews 

Never got online pickup notification, although said ready the next day, went to store, and employee never apologized that notification should be send out 5 days ago, and nowhere to look for checkout counter except only one place, which is customer service place. NO smile, Not service at all. Employee seems does not know what they are doing and long wait to checkout.

The store’s always messy, and the employees are never around when you need them. Rude staff, slow checkout, and wrong prices. I’m done.

Store feels outdated, prices ain’t great, and the quality has gone downhill. Barely any employees around to help, and the sales aren’t even real deals. Used to be a solid spot, now it’s just depressing.

I visit to JCpenney was very frustrating.The store was disorganized,many item were out of stock and the customer service was lacking.The staff seemed uninterested, and the checkout process was slow.Overall,it was a poor shopping experience,and I think twice before returning.

JCPenney was a letdown. The store was poorly organized, and the clothes I wanted weren’t in stock. The staff wasn’t helpful, and it took forever to check out. Definitely won’t be returning anytime soon.

Love ordering from JC Penney. They have my favorite brands and great prices. I once ordered a Halloween t-shirt and the one that arrived had a bad print, they did not hesitate to send another and it arrived before Halloween. I do miss the in store experience, but I'm glad they're still around.

Had an appointment with the Searcy Arkansas salon at 3:30pm. At 4 pm I was still waiting for my haircut. When I asked how much longer I was met with nonchalant attitudes from the three salon workers and they refused to give me a time for when I could get my haircut. Total unprofessional conduct and rudeness by the staff.

JCPenney Salon at Genesee Valley and corporate headquarters have demonstrated shocking incompetence, dishonesty, and complete disregard for customer rights. I was scammed out of my money after their stylist botched my hairstyle TWICE. Not only did I have to buy additional supplies (which the stylist used), but the salon manager, said I'd be reimbursed by 2/14. I've been given the runaround for weeks, forced to chase them down, and ultimately deceived by corporate representatives who provided me with a fake customer service number.

Tina, the salon manager, promised a refund but conveniently “wasn’t available” every time I showed up—after she scheduled the appointments herself.
Corporate “customer service” gave me a fraudulent phone number that led to a shady rebate scam instead of real assistance.
No one, from the manager, my hair stylists, to corporate management, has honored their commitments, returned calls, or acknowledged this unnecessary inconvenience.

JCPenney Salon has refused to rectify the situation. This is not just poor service—it is fraudulent business conduct. I initially only wanted to be reimbursed for products I had to buy again because the stylist used them incorrectly and for travel. However, this situation has dragged out since 2/5 (when my hair began to fall apart after getting it done on 2/3) I demand a FULL REFUND of $133 and $100 reimbursement for my wasted time, mileage, and products purchased due to their negligence.

JCPenney is running a shady operation at best and an outright scam at worst. I strongly advise against ever doing business with them.

Went to store jeans on sale they also had sign 30% off went to register they claim it door buster they should not put 30% off on it if it’s not true. After trying on and liking go register they won’t give 30% off I showed them sign say it says its door buster I don’t see any 30% off signs on any other door buster. I believe they should honor what sign says. They refused false advertising…..

Horrible customer service experience at the Burnsville MN store today (2/15). I was shopping with my granddaughter and when we went to pay at the counter the person that was checking us out, very loudly and rudely said I removed my credit card from the machine to quickly and this would cause the register to lock up and shut down! I felt like I was being scolded like a child and I am far from being a child, my granddaughter gasped in shock. She did not need to act this way towards a paying customer and could have used better wording without screaming at me for a small error. This kind of service will make me think twice about going back to this store and I will certainly spread the word. Sorry this happened as I am a long time customer! Disappointed ….

Luckily, I had a great experience. The
Company is so old it didn't occur to me to check reviews.
I was looking for a specific dress and the manufacturers site showed sold out.
To my surprise, they were available on the JC Penny website.
Both colors I wanted, and both in my size.
Received both three days later on my doorstep. I'm very pleased.

Unresponsive when it comes to emails about order. Order never received, the slow customer service rep charged my card twice instead of processing a refund and now I have to wait 10 days for a refund. WTF why does a refund take 10 days! This store is terrible.

I placed an order at the store for 3 cotton sweaters as a Christmas gift and they were supposed to be available at the store at January 6. I told the cashier I would be out of the country until January 15. She told me I had 30 days to pick up the order after available. In January 12 I received an email cancelling my order because I didn't pick up the order. No respect for me, or even for the rules they made. In just 6 days, the order was cancelled.

I purchased a puffer jacket on-line I just picked it up today. This Jacket is amazing for the price. It is everything I hoped it would be. The shipping took a little longer than stated but only by a few days. Great coat.

Been waiting for a package since12/272024 haven't received it yet never had this problem before. Where's my package????

I received a cardigan sweater as a Christmas gift. It was a medium. I wear a large. I went the crumby little Mankato Minnesota JCP to return it today. I liked the sweater and wanted to exchange it for an equal in my size. The crumby little Mankato Minnesota JCP didn't have anything at all on the shelves. The cardigan had the tag on it. I didn't have a gift receipt. It shouldn't matter. With modern technology everything is tracked. Just scan the bar code on the tag and it gives you the time date location and price paid for the item. The unattractive clerk gave me the lowest price on the item within the last 90 days; $10.39. She refunded me with a gift card, which I used to purchase a cardigan on line for three times the amount of the gift card. JCP cons their clientele and still goes bankrupt? They need to just close.

This is one of the last department store chains left. It's nice to actually go there and see the products I'm shopping for. The stores are always under-staffed. It can be difficult to even get purchases checked out. I shop here for clothing, shoes, linens, jewelry and perfume. Some of their products are not the best quality.

I know that I am just one simple individual in this universe but I pray that you have a kind heart and soul. I understand I am not God or someone with high power/abilities however attending school and reading books I learn more stuff as I grow in life. Allow me to get straight to the point with stating that I recently got hired to work in one of your many locations in the USA for JCPenney. My father is a doctor and mother is an attorney both in the military so growing up with values and old fashioned I understand that we must all treat everyone with respect and kindness. My only request is to remain anonymous due to what I’m about to let you know because I understand everyone has their own way of running things but there is some things I have noticed here at work that should be taken in consideration. For example there is an LOD that always hide in the back instead of being in the sales floor taking care of customers or assisting fellow staff. The LOD has favorite personnel because she allows few coworkers slack around or be on the phone talking or using work hours for personal use. Also there has been times that the LOD when cashiers or recovery team or anyone calls them thru the walky or page the LOD she ignores the call. I know there was a visit from the district manager of this store however I feel that if the district manager were to talk with us one on one and get our perspective perhaps you all can see what’s going on in this place. When store manager is around everything is going smoothly but when she leaves the LOD does things that are unprofessional or inappropriate. Another thing is she would be blasting songs that are non family friendly and her actions are driving customers away and making comrades at work feel unhappy. The one thing that I will have to say is that a fellow employee member overheard that the LOD said that as LOD she would tell someone that they should just stop to exist in this planet/world. Now I know many younger generations like myself say stuff randomly and sometimes things can be misinterpreted. Being the time of holidays my concern is that she shouldn’t say something like that because in this timeframe of the years many people could take that what is told to her or him and sometimes can cause depression or anxiety or can cause someone’s life to be affected. My essay is to say that please as a human person in this galaxy take a few minutes of your life to check on everyone and make sure everyone is safe and happy and healthy. Perhaps maybe JCPenney has a different way of running things at this location but there are things here that are at least to my knowledge not work compliance. I have noticed that the LOD she does behave intimidating to customers and associates to assure things are running her way not the JCPenney way. I applied here at JCPenney because I was told that it is a good experience but I think maybe this retail store department has a different type of good experience in their manual. I wish you a wonderful merry Christmas and new years I will pray that perhaps you will personally visit this store location even the CEO just to get your an insight understanding of what’s going on. I’m not asking for anything at all just looking out for every human being because at the end of time we are all people.

I bought a set of earrings for my wife for Christmas that I wanted to buy for years but JC Penny was the biggest mistake. I bought the over 3 weeks before Christmas and the pick up date in the store never happened, I called customer service and all they had to say is that if it does not ship in the next two days we will refund you.WHAT This is a special gift.Customer service SUCKS and very rude.I have shopped JC Penny for over 55 years and now will never shop any one of there stores again.I opened a new credit card with them and now I closed it.Better places to spend my money.The CEO of Pennys needs to be FIRED!!!!!

Synchrony bank master card treats people like criminals. I canceled my JCPennu card. I didn't have my card with me. They had me put in my SS# 6 times. Then they wanted a pic of me on my phone. OH NO! THEY CAN KEEP THE HIGH INTEREST RATE