JCPenney Reviews 

You will NOT get your online order. I have waited OVER A WEEK to receive an item I purchased online and has been delayed in transit. A delay that their shipping partner caused by sending it BACK to the state it originated from! Customer service is useless and unhelpful. Their shipping partner, UPS, is just as big of a joke as JCPenny's is.
Whoch UPS holds contracts with ICE. Another reason to NOT give my money to JCP EVER AGAIN!
I feel JCP deserves the Target Treatment.
DO NOT GIVE THIS DISGUSTING COMPANY YOUR MONEY!!!!

I love JCPENNY. It has many specials. Lakewood, store is one of my favorite.

My husband purchased a beautiful anniversary ring from jc penny in alabaster al. The sales clerk Mia was the Absolutely best!!! She was so helpful and friendly! Great experience! I would definitely recommend jc pennys fine jewelry department in alabaster, al. Ask for Mia for she is so sweet, helpful and patient.

Placed an order on 12/30/25. To this day, I have not received my item and they have not communicated with me about it at all.
I called customer service. The reps do not know reason for the delay.
Said that the manufacturer may have “forgotten” or may have not processed my item. Very weird.
Waiting for a reply to an escalation made by customer service.
I will never buy anything else from JC Penny again.

I went to the store in Leominster today around 6pm today 1/16/2025, to pick up my items but all the items had been packed in one big box because it was purchased online and shipped to store for pick up. So, I told the sales representative to cut the tape to open the big box which she did. After that, I told her that I wanted to check the items individually to certify if everything was alright before I take it home. In this case, I decided to open the shoe boxes and was putting each item on a different table which wasn't in use at all, at least not at that very moment. There was another POS work station which the representatives normally use to serve customers and the place wasn't busy so far, I was the only person there. I was still checking my shoes and was taking them from the shoe boxes when a customer came to stand there so this sales representative went to serve her . To set the record straight, I had already told this sales representative that I was shipping the shoes to my family overseas and I don't have to ship all of that in the boxes because I didn't have any intention of returning any of the shoes. She understood my point and so she went ahead to do other stuff, leaving me alone to continue to check while she hanged the clothes behind her on the hangers. Well, then came Tammy, who I was told later that she was the supervisor, was hanging some of the clothes behind the sales desk on a hanger so she would take them to the designated places . She looked at me in a condescending way and then turned her direction towards the other sales representative who had served me and was also putting clothes back on the hangers; like tidying up kinda off, Tammy said "we gonna need the table" then quickly this sales representative took 2 shopping bags and started packing my stuff and was going to put them on the floor. But meanwhile, there were no customers there, not busy at all. I told this sales representative that I don't put my stuff on the floor. Very disrespectful Tammy with that look in her eyes. I decided to not to respond to her rude behavior and concentrated on what I was doing and then dropped off my stuff in my car and went back into the store again just to check again if the place was busy or not and if the table was being used or not but no, that wasn't the case at all.
I have been a customer of JCPENNEY for a longtime and I have never encountered such a disrespectful staff who thinks my items should be treated like trash and not just my items but me as a person don't because deserve to be treated with respect. Yes, I bought the items online and so it should be treated like trash but is it not the same company? I get it; I sure do, because I am black and my color is different from hers so I don't deserve that kind of respect that she would have given to others who has the sameskin coloras hers. I am not a kid and it not the first time I have picked up my stuff in store. I picked up similar items on the 13th and the staff over there, at the shoe section served me with smiles on her face, she offered to help from the word go. There were few mangers around too. I hope she understands that even though I am black , I use the same usd to shop and it's because of all customers that JCPENNEY is still in business. She's there to serve and respect all customers and not to behave as rude as she did today. I wonder if such a person who is in a supervisory position and is behaving this way, would be able to ensure that other staff members under her watch will treat all customers, not just some customers with respect based on their skin color. In fact, I am very disappointed and I thank God that I don't have anymore items bought online that has to be picked up in Leominster branch. Like, I will fail to pick them up so that the store will return it to wherever. She shouldn't repeat that to anyone because it's hard to win customers and retain them these days.
I think I can now resume shopping at Macy's, it's a great place to shop with start money, quality stuff, free shipment when you buy items worth $25.

I went to JCPENNEY to buy some clothing. The total was marked at 175 without tax.When I went to pay they told me that my total was $287 and I left everything there.I didn't buy anything and I left the store. This happened time and time again and no one care.

Got an item as a gift for Christmas that was purchased at JCpenney.com. The toy was broken upon opening it. I have no stores within 2 hours of me, and they refuse to set up a return without the original purchaser on the phone. I was given the order information, I'm not even asking for money but just to return the toy, and they can credit the initial card. They refused any further discussion, talking to an overseas call center. Avoid this place.

Ordered Stratford Park Arlo 6 pc medallion comforter set in King size. The product was at a very good price for the quality. Very satisfied with this product.

I visited the JCPenney store on December 22, 2025, during my lunch break to purchase a Ninja Pro Plus blender. When I reached the register, the cashier, Kayla, informed me that my total was $236.40. I advised her that the price was incorrect, as the item was marked with a sale sign indicating a lower price.
Kayla’s demeanor during this interaction was disrespectful, rude, and dismissive. She did not listen to my concerns and spoke in a loud and unprofessional manner. She contacted the manager, Patty, who went to verify the sale sign. Patty acknowledged that there had been a store error and informed me that she would honor the correct price of $170.00.
When we returned to the register, Kayla stated loudly that the blender was originally $340 and insisted that it should not be sold for that price. She then contacted additional management. She attempted to reach the store manager, Scott, who did not come to the register, and then contacted Yolanda.
Yolanda stated that she would not honor the sale price without further review. I repeatedly explained that the item was clearly marked with a sale sign in the store, but she refused to listen or investigate further. With a long line of customers behind me, I felt embarrassed and judged as the situation was handled loudly and publicly at the register. Feeling uncomfortable and pressured, I completed the purchase for $236.49 and returned to work.
Later that day, I checked the JCPenney website and discovered that the exact same blender was on sale online for $159.00, totaling approximately $170.00 with tax. I placed an online order for curbside pickup. When the item was brought to my car, it was the exact same blender I had purchased earlier in-store.
I returned to the store and asked to speak with Yolanda again. I explained that the item was indeed on sale and that I had been correct from the beginning. I also shared how embarrassed and disrespected I felt by how the situation had been handled in front of other customers. Yolanda responded by stating that it was an online “doorbuster” sale and that online prices are different. I informed her that the item was not advertised as a doorbuster and that I am a frequent JCPenney shopper. She did not apologize or take accountability for the mistake or for how I was treated.
I would like to acknowledge Sherri, a cashier who was assisting other customers at the time, for being respectful and kind. I would also like to commend Patty for initially being helpful and professional. Unfortunately, my interactions with Kayla and Yolanda were extremely disappointing. Both were rude, dismissive, and unprofessional.
This experience left me feeling embarrassed, disrespected, and deeply disappointed in the level of customer service I received.

You have rewards. Oh, they expired. Oh, we make it almost impossible to use your rewards. But you have rewards. Too bad they expired. JCP, we just don't care.

Online order placed December 6th. I called customer service Dec. 17 for status and was told it was on its way. No update on the website or a tracking number, so I called back on Dec. 23rd. I again asked why I had no tracking number and was informed UPS never picked up the order, so my 3 items were returned to stock (WHO AUTHORIZED THAT??), and now one of the items was no longer available. Explain to me why SOMEONE couldn't see UPS didn't pick up packages and think, "Gee, maybe I should call them again." I got a refund, but I wanted the items!

We ordered loveseat from Jc Penny. I have already been scheduled delivery 4 times and nobody showed up with my order. I called them to cancel and they said we will get refund in 7 to 10 business days. It’s past time and we have not received our refund.Do not order from here. Terrible service.

Wish I could give 0 stars. Terrible customer service, no help at all. Sent call to people who do not speak English. Last I looked this is America!!
They will not honor rewards at photo studio, when I have used them in the past. Will not be returning to this store at all. The faster they shut down, the better!! If you want to stay in business try treating your customers better.

I made an on line order that they told me that could pick up today when I went there it was not there and I found it in the store and was not able to purchase it at the sale price.i didn't get to give my niece her Christmas gift I was very disappointed

The lady came to me, but was not pushy. She showed me the things she had that might be appropriate for my future purchase. Knowing I was not buying that day just looking. She was still polite.

They have customer service reps from India or somewhere - can’t understand a word they say ..

Customer service is terrible, if you want items before christmas i recommend shopping somewheres else. 10/10 Do NOT recommend, soon will be out of business with this type of service.

They shipped out a package. UPS said it was delivered. It was never delivered. I got the runaround from the company about getting a refund for the part of the order that never arrived. I am not putting up with this corporate nonsense. I am closing the account and never shopping with this company again. All they have done is humiliate the consumer for their own corporate greed. Now I see why this company had to downsize. Really, they should just close their doors. The products are of no better quality than TEMU.

Super fast delivery! Great quality products and materials! I love jc penny's 💓 great packaging and kept me informed of when I would receive my purchase.