Pleasantly surprised with tastiness of most of the meals I have had, and really great that there is no calorie counting. Pasta and chicken dishes a bit over cooked, but edible, glad I can choose for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Don’t think there’s any support or advise, I had bad stomach ache in the first week so emailed you, and the reply I got was just not satisfactory it felt more like a fob off. I’m just at the end of... See more
Company replied
The box arrived late but I have now been on the plan for a week. I didn't realise the sweet biscuits were only one in the packet that was disappointing, not worth having . Love the soups though, but d... See more
Company replied
The food is very tasty but a number of the meals I've tried so far have very little texture/bite and consist mainly of sauce. The pasta dishes are the biggest disappointment as the pasta is really mu... See more
Company replied
Company details
Written by the company
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Written by the company
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Contact info
United Kingdom
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3.8
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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Low weight loss
I am a bit disappointed in that over 2 weeks of following the plan I have only lost about 3 lbs. The food is very tasty though so no complaints there.
18 April 2026
Reply from Jane Plan
Hi Jo,
Thank you for your feedback. We’re pleased to hear you’re enjoying the food and finding it tasty :)
With our plan, members typically lose 1–2lbs per week, so a 3lb loss over 2 weeks is a great achievement!
If you would like any nutritional support or guidance, please email hello@janeplan.com and our team will be happy to help.
Best wishes, Jane Plan
Exceptional curtesy and helpfulness
Exceptional curtesy and helpfulness . Buying from the team helps me to have meals delivered outside of the normal 28 day deliveries and I am grateful . They have made it seamless and easy
Pam ellis
9 May 2026
Unprompted review
Reply from Jane Plan
Hi Pam,
Thank you for your lovely feedback! We’re so pleased to hear our team has helped you with your deliveries and that you’ve found everyone courteous and helpful :)
Best wishes, Jane Plan
I really appreciated the fast response…
I really appreciated the fast response and offer to give me free 15 min calls every week
9 May 2026
Unprompted review
Reply from Jane Plan
Hi Emily,
Thank you for your feedback. We’re pleased to hear you appreciated the fast response and the offer of weekly 15-minute nutritional support calls :)
Best wishes, Jane Plan
Asha is always helpful in many ways
Asha is always helpful in many ways. Excellent customer service and advice.
9 May 2026
Unprompted review
Reply from Jane Plan
Hi Edith,
Thank you for your lovely feedback. We’re so pleased to hear that Asha has been consistently helpful and that you’ve experienced excellent customer service and advice. We’ll be sure to pass your kind comments on to her :)
Best wishes, Jane Plan
Box was delivered fine meals marked for…
Box was delivered fine meals marked for each meal
17 April 2026
Reply from Jane Plan
Hi Dorothy,
Thank you for your feedback, and we’re pleased to hear your box was delivered smoothly :)
Best wishes, Jane Plan
Food taste was better than expected!
Food taste was better than expected!
I will keep on Janes plan I lost in 3 weeks something like 3kg.
17 April 2026
Reply from Jane Plan
Hi Toksen,
Congratulations on losing around 3kg in just 3 weeks — that’s a fantastic achievement!
We’re delighted to hear that your enjoying the meals. Thank you for sharing your feedback, and we look forward to continuing to support you.
Best wishes, Jane Plan
Maria was really friendly and helpful
Maria was really friendly and helpful. She was not only able to help me with my query she had some other really helpful tips. I am really enjoying my Jane Plan journey. The meals are varied and very tasty and the information via the website is invaluable. Great value for money
8 May 2026
Unprompted review
Reply from Jane Plan
Hi Melanie,
Thank you for your lovely feedback. We’re so pleased to hear that Maria was friendly and helpful, and that she was able to provide both support with your query and some useful additional tips. We’ll be sure to pass your kind comments on to her :)
It’s also wonderful to hear that you’re enjoying your Jane Plan journey and our meals!
Best wishes, Jane Plan
good quick proffesional response
8 May 2026
Unprompted review
Reply from Jane Plan
Hi Steve,
Thank you for your feedback. We’re pleased to hear that you received a quick and professional response from our team :)
Best wishes, Jane Plan
Delicious, nutritious and fulfilling - and it works!
Excellent, easy to order a varied range of meals and snacks online, delivered on time, with care and very well packaged. The meals and snacks are ABSOLUTELY delicious, nutritious, fulfilling and perfect portion size. SO straightforward to heat and eat when required and able to supplement with plenty of fruit, vegetables, salad and dairy.
After just 1 week, both my daughter and myself have lost a substantial amount of weight between us, we feel happier, healthier and have more energy.
Initial scepticism of embarking on a completely new healthy eating plan has vanished and we’re so glad we made the move to JanePlan! 😘
27 April 2026
Unprompted review
Reply from Jane Plan
Hi Kay,
Congratulations to both you and your daughter on your fantastic weight loss after just one week! We’re delighted to hear that you’re both enjoying the plan and our meals, and feeling happier, healthier and more energised :)
Best wishes, Jane Plan
Think & look at reviews before you decide to Purchase
I found the food to all look the same liquidised to mush, you would not know what you were eating, flavouring strong! Dinners & Lunch. Decided could not eat this over a long time.
Then found trying to contact them near on impossible, either no one available or left waiting up to 2 1/2 hours. Emails not responded to. It took up to 2 weeks to contact them to say i did not want to coninue with the plan. Then took another two weeks for the food to be picked up & then refunded.
they say people available to contact 24/7 this is not true.
7 April 2026
Reply from Jane Plan
Hi Linda,
Thank you for taking the time to share your feedback. We’re sorry to hear that the meals were not to your taste. We understand that food preferences vary from person to person, which is why we offer a variety of meals and the ability to change your menu between deliveries. We also have our Swap Up service available, allowing members to send meals back from a previous delivery to swap for different options.
We’re also sorry to hear about your experience contacting our team. We have recently been experiencing a higher volume of enquiries, which has unfortunately resulted in longer queue times, and we sincerely apologise for the frustration this caused. We can confirm that your refund was processed at the beginning of May following the return collection.
We appreciate your feedback, as it helps us continue to improve our service.
Best wishes, Jane Plan
So easy with ready prepared meals,
8 May 2026
Reply from Jane Plan
Hi Susan,
Thank you for your feedback. We’re so pleased to hear that you’re finding the plan easy to follow with the ready prepared meals :)
Best wishes, Jane Plan
Enjoyable plan
Plan is so easy to follow as the meals/snacks are all there for you to make a daily selection from and they are easy to prepare. I’ve enjoyed all the evening meals, soups and cold lunches ( eg couscous salad) I liked the shakes that were included at lunchtime as they’re quick and easy. I have porridge with a pile of fruit on top or the muesli/granola with fruit and yoghurt at breakfast and that keeps me pretty full till lunchtime. I’ve not been quite so keen on the hot meals at lunchtime as I don’t have time/ facility to prepare veg to go with it and don’t like salad with hot food so prefer the convenience of the noodle pots/ soup/shakes/ cold lunches. Had no issues with delivery to date and am losing weight consistently.
15 April 2026
Reply from Jane Plan
Hi Tina,
Congratulations on your consistent weight loss — that’s fantastic to hear! Thank you for taking the time to share such detailed feedback. We’re so pleased that you’re finding the plan easy to follow and enjoying the variety of meals :)
It’s also great to hear that your breakfasts are keeping you feeling full through to lunchtime. We appreciate your feedback regarding the hot lunch options too. You can remove lunches from your menu and choose more of the options that suit your lifestyle and preferences best, such as shakes, soups and cold lunches.
We’re delighted that delivery has been running smoothly for you as well.
Best wishes, Jane Plan
All meals are done for you so it makes…
All meals are done for you so it makes it easier. Instructions weren’t on the oats so I emailed for them and had a really quick and clear response.
17 April 2026
Reply from Jane Plan
Hi Joy,
Thank you for your lovely feedback! We’re so pleased to hear that having the meals prepared for you has made things easier, and that our team was able to provide a quick and clear response regarding the oats instructions. We’ll be sure to pass your comments on to the team.
Best wishes, Jane Plan
I'm really pleased with the diet plan…
I'm really pleased with the diet plan the food is good quality and tasty which helps with keeping to a low calorie diet and having to go without your favourites. I've been on the Jane plan now for four weeks and I have lost 17lb which I am ever so pleased about as I have an underactive thyroid condition which means that I don't lose weight as easily as most people usually! so I was very pleasantly surprised. Unfortunately my experience with Customer Service was not as good as what I've been reading with other people I don't know who I spoke to but when I had my first box delivered there was lots of things in it that I didn't order because they were clearly food that I just do not like and I had to give a few away to friends as they were no good to me when I phoned up to say that this had happened I was offered no help at all and basically told it was what I will ordered when I'm sorry it most definitely was not. However I was really surprised when I did tried the carrot soup which I didn't believe I ordered, that was actually rather tasty but I don't eat lamb or pork at all and two of the dishes were those so there's no way I clicked on them also a lot of hot chilli type things I don't like hot food so I had to give those away as well, and not one but 2 Pea and ham soup's I never eat ham I don't like it. Grumbles aside it's the best diet I have ever done and the most successful so I can't knock it for that and I've just received my second box and everything in this box is correct. So I'm happily going to continue as I'm aiming to lose three stone altogether and 17 lb down in four weeks is remarkable. I screenshoted my menu this time to make sure I got exactly what I ordered. Such a shame had this not of happened or had been rectified I would've given the diet five stars cause it really is a good diet
16 April 2026
Unprompted review
Reply from Jane Plan
Hi Angela,
Congratulations on your amazing 17lb weight loss in just four weeks — especially whilst managing an underactive thyroid condition. That is a fantastic achievement, and we’re so pleased to hear how well the plan is working for you and that you’ve been enjoying the quality and taste of the meals.
We’re very sorry to hear about the issues you experienced with your first delivery and the disappointment caused by receiving meals that were not suitable for your tastes and dietary preferences. If meals are received incorrectly, we will always look to put this right, and we’re sorry that you felt unsupported when you contacted Customer Services, as this is not the experience we want for our members.
We do also offer a Swap Up service, which allows members to return meals from a previous delivery to swap for new choices, and our team would be happy to help with this if needed in future. Your feedback has been shared with the team as we continue working to improve our member experience.
It’s wonderful to hear that your second box arrived correctly and that you’re feeling positive about continuing towards your goal. We wish you every success with the rest of your journey and look forward to supporting you along the way.
Best wishes, Jane Plan
The meals were mainly spicy and not…
The meals were mainly spicy and not really good enough quality for me. Also lots of fruits and vegetables were required making the plan quite expensive for the quality
16 April 2026
Reply from Jane Plan
Hi Susan,
Thank you for taking the time to share your feedback. We’re sorry to hear that the meals were not to your taste and that you felt the quality did not meet your expectations.
We do offer a variety of over 80 meals across our menu, with options to change your selections between deliveries, and our Swap Up service also allows members to return meals from a previous delivery to swap for new choices. We appreciate that tastes and preferences vary, and your comments regarding the spice levels and overall quality will be shared with our team.
We also recommend adding fruit, vegetables and dairy alongside the meals to help keep you feeling full and energised throughout the day, and we do try to make this as clear as possible before purchase and throughout the programme. However, we understand your concerns around the overall cost and appreciate you sharing your experience with us.
Best wishes, Jane Plan
Good customer service
Very quick response to replace some of my meals that were damaged in transit. Thank you Asha.
7 May 2026
Unprompted review
Reply from Jane Plan
Hi Pat,
Thank you for your kind feedback. We’re sorry to hear that some of your meals were damaged in transit, but we’re pleased that Asha was able to arrange replacements quickly for you :)
We’ll make sure your lovely comments are passed on to her.
Best wishes, Jane Plan
Extremely helpful and very patient!!
Extremely helpful and very patient!!
Gave great guidance and advice.
16 April 2026
Reply from Jane Plan
Hi Bernadette,
Thank you for your lovely feedback. We’re so pleased to hear that you found the support helpful, and that you received great guidance and advice throughout your experience with us.
We’ll be sure to pass your kind comments on to the team :)
Best wishes, Jane Plan
I trying to speak to someone about…
I trying to speak to someone about returning and cancelling was a nightmare. Eventually I emailed and did get a reply after several attempts. My order was collected after chasing collection. Still no refund or communication!!!
16 April 2026
Reply from Jane Plan
Hi there,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We have recently been experiencing a higher volume of enquiries, which has unfortunately resulted in longer queue times and delays in responding, and we sincerely apologise for the frustration this caused.
We can confirm that we have now received your return and your refund has been processed. We’re sorry that you had to chase both the collection and communication, as this is not the level of service we aim to provide. Your feedback is incredibly valuable and will be shared with the relevant team as we continue working to improve our member experience.
Best wishes, Jane Plan
Excellent experience.
Very easy to use the system. Everything delivered on time. Food is easy to prepare and flavoursome. Lots of advice available to make the weight loss process easier. If I had one complaint, it would be to replace non-available meals with one already ordered, as some people may not be able to eat non-ordered items! Otherwise a brilliant experience. Thank you.
15 April 2026
Reply from Jane Plan
Hi Sandie,
We’re so pleased to hear you found the programme easy to use and that you’ve been enjoying the meals and support available throughout your weight loss journey :)
We really appreciate your feedback regarding replacements. If a meal is out of stock, it is substituted with an alternative of a similar nutritional value to help ensure deliveries arrive on time. However, we completely understand your point that some members may not be able to eat certain replacement meals, and we will certainly pass your comments on to the team for consideration.
Thank you again for sharing your experience with us.
Best wishes, Jane Plan
Not for me
The snacks, breakfasts and lunches are edible. However the main meals are not as described or photographed.
The potato on the cottage pie is brown and set. The pasta in the lasagne is thick, soggy and stodgy. The meals are over seasoned and the sauces are gloopy . I have binned some but so as not to waste the money I have replaced the pasta and potato, rinsed off sauces and added my own, which defeats the object of calorie counting.
The processed meals look nothing like those advertised on the website so are deceiving.
I am in my very first month and have sent a notification to cancel my subscription within the 14 days stated in the terms and conditions, according to the contract regulations, but I have received a further email telling me if they don’t receive confirmation they will continue the subscription payments.
I have also been told that because I have completed 1 month I will need to pay £150. I haven’t completed 1 month as I couldn’t sustain eating the meals . Despite only eating or throwing away 12 days food they have not offered to repay for the 16 days not eaten, despite this being in the terms.
I have emailed again confirming my cancellation but I am now very worried that my subscription will not be cancelled and I will have to continue paying.
I have been offered a £25 discount to remain - no amount of discount will convince me to stay with this plan.
Marlene
6 May 2026
Unprompted review
Reply from Jane Plan
Hi Marlene,
We’re sorry to hear that Jane Plan has not been the right fit for you. We appreciate you taking the time to share your feedback regarding the meals and your experience with the plan.
We would like to clarify that all photos used on our website and in our advertisements are of real Jane Plan meals, served with fruit or vegetables to show examples of how they can be prepared and enjoyed at home. We also offer a menu of over 80 meals, and members are able to change their menu between deliveries, including removing dinners altogether if preferred.
We would also like to clarify that the 14-day period referenced in our terms and conditions relates to our return policy on a first delivery. This allows customers to try up to 5 days of meals free of charge and, if the plan is not suitable, return the remaining meals for a refund, including for the meals already tried. Unfortunately, we are unable to accept returns outside of this policy.
In terms of cancellation, we do operate a cancel anytime policy with no cancellation fees. However, our longer duration plans are offered at a discounted rate compared to shorter plans, so if a plan is ended early, we simply ask customers to pay the difference between the discounted plan taken and the shorter duration completed. This is outlined within our terms and conditions.
We appreciate you sharing your experience and, should you need any further assistance, our Member Support Team is available at hello@janeplan.com.
Best wishes,
Jane Plan
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