Don’t think there’s any support or advise, I had bad stomach ache in the first week so emailed you, and the reply I got was just not satisfactory it felt more like a fob off. I’m just at the end of... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Pleasantly surprised with tastiness of most of the meals I have had, and really great that there is no calorie counting. Pasta and chicken dishes a bit over cooked, but edible, glad I can choose for... See more
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The food is very tasty but a number of the meals I've tried so far have very little texture/bite and consist mainly of sauce. The pasta dishes are the biggest disappointment as the pasta is really mu... See more
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Every time I have contacted Jane Plan customer services it has been first class service nothing is ever too much trouble. They are friendly, kind, patient and professional! I have to say Georgina we... See more
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Company details
Written by the company
We’re one of UK’s leading weight loss programmes, delivering all your meals alongside the support you need to achieve lasting change. Pick a programme duration to suit your goals and explore our menu, packed with over 85 delicious, perfectly portioned dishes to choose from each month. We'll do all the shopping, cooking and counting for you, and even deliver everything conveniently to your door. That's one less thing to think about. Join today and achieve the success you deserve.
Jane Plan
Written by the company
- Healthy meals delivered
- We deliver perfectly portioned meals straight to your door, saving you time and headspace.
- Keep hunger at bay
- Eat the right amount of calories each day without compromising on your favourite dishes.
- Expert advice
- Support from Nutritionists 7 days a week, live events and an online hub packed with advice.
Contact info
United Kingdom
- 02034894770
- hello@janeplan.com
- www.janeplan.com
3.8
Great
5K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Really excellent customer service.
The Admin staff o dealt with have been so helpful and accommodating. I have mostly dealt with Lulu who could not have done more to help me. She was so kind and understanding whilst being professional and business focussed. I could not fault them in any way.
My whole experience has been positive from my initial order through to the delivery.
27 April 2026
Unprompted review
Reply from Jane Plan
Hi R,
Thank you so much for your kind feedback. We’re delighted to hear that you’ve had such a positive experience from your initial order through to delivery.
It’s especially lovely to hear your comments about Lulu – we’ll be sure to pass this on to her :)
Best wishes,
Jane Plan
So far the meals are good and the…
So far the meals are good and the weight is coming off... but I'm only 2 weeks in. Some days I am very hungry and a few meals are very incomplete... the Pork Massaman curry needs rice added which you may not have spare calories for.
I let them send whatever for my first order which has made me try meals I wouldn't have. But I can't give 5 stars after getting two boxes in my first month. These were unpacked before the error was realised, and though I had the option to send back... that would have been a hassle. So I have two months the same and I wouldn't have chosen so much soup for May...
I will re-review in 6months when hopefully I have reached my goal weight.
5 April 2026
Reply from Jane Plan
Hi Vicky,
Congratulations on your weight loss so far – that’s a fantastic start in just two weeks!
We’re so pleased to hear you’re enjoying the meals overall, although we’re sorry to hear that some days you’ve been left feeling hungry. Our team of registered nutritionists are available for personalised support, so we would recommend booking a nutrition call by emailing hello@janeplan.com.
We really appreciate your feedback on specific meals like the Pork Massaman curry, as well as your experience with receiving duplicate boxes. We understand how frustrating that must have been, especially when it limited your variety for the month.
As you continue, you can tailor your menu between deliveries to better suit your preferences and avoid meals you don’t enjoy. If you’d like any help with this, our member support team would be very happy to assist at hello@janeplan.com.
We hope the plan continues to support you on your journey, and we look forward to hearing how you get on over the coming months :)
Best wishes,
Jane Plan
Reply from Jane Plan
Hi Patricia,
I’m sorry to hear that you didn’t enjoy the meals. We know everyone’s tastes are different, which is why we offer a variety of meals and the flexibility to change your menu between deliveries to better suit your preferences.
We also have our swap up service, so if something isn’t to your liking, you can send meals back and try different options instead. If you’d like help choosing meals or arranging a swap, please contact our member support team at hello@janeplan.com.
Best wishes,
Jane Plan
Didn’t realise I’d signed up for 8…
Didn’t realise I’d signed up for 8 months, it was not clear when ordering the first box so now they want £150 to cancel. Food is horrible, snacks are ridiculous and a total waste of money that I do not have! Serves me right for not reading the crap reviews first! Don’t know how they have the cheek to push this out to people especially those who are vulnerable. DO NOT
USE UNLESS YIU CAN AFFORD £300 for 8 months in food you can’t eat!
13 April 2026
Unprompted review
Reply from Jane Plan
Hi DiF,
We’re really sorry to hear that you feel this way about your experience.
We do try to make the different plan durations as clear as possible at the point of purchase. The plan lengths are shown in bold on our website, included during the checkout process, and also confirmed in the order confirmation email, so customers have several opportunities to review the commitment before starting.
To clarify our cancellation policy, there are no cancellation fees. Customers are free to cancel at any time. However, because our longer duration plans are offered at a discounted rate compared to shorter plans, if a plan is ended early we simply ask for the difference to be paid between the discounted longer-term price originally selected and the shorter duration actually completed. This approach allows us to offer better value on longer commitments while still keeping flexibility for customers.
We’re very sorry to hear that the meals did not meet your expectations. We do take all feedback seriously, and if you would like us to look into your account in more detail, our member support team is available at hello@janeplan.com.
Best wishes,
Jane Plan
Would not recommend and is very expensive
Food not the best, as quite tasteless through lack of seasoning! I could’ve put up with the meals but because I wouldn’t adhere to carrying out three months supply, they charged me £150 for coming away. I thought that was quite steep and not acceptable.. I would not recommend at all to anyone in fact quite the opposite. I only gave one STAR because otherwise I wouldn’t have been able to given a review…
AND IN RESPONSE TO MY RECEIVED REPLY TODAY 28/04/2026 TO JANE PLAN CUSTOMER SERVICE I SAY THE FOLLOWING:
I stand by what I say.. THIS IS INDEED A CANCELLATION FEE FOR CANCELLING MY SUBSCRIPTION FOR THE DATED TIME TO ADHERE TO EATING HER TERRIBLE FOOD, AND IT’S ONLY THE FIRST MONTH THAT YOU GET THIS SPECIAL OFFER ANYWAY, EVEN IF THE FOOD WAS EASILY PALATABLE …
Seriously, how is it justifiable that without discount the meals cost £409 a month?.. That’s £102.25 a week , I’m a person living on my own, with an income of £1,000 coming in a month, seriously how can Jane feel £409 is acceptable? It’s daylight robbery, as for the different selections of food, that is no excuse for the rest of the meals which I purchased being tasteless, it defeats the object. I tried her DIET PLAN about 12 years ago, the price was more acceptable and the food really tasty, you can’t cut corners when you’re trying to encourage people to buy her food, and charge prices that are undoable for most people. and I say it again., lowering the standards of how the food taste is not acceptable.
7 February 2026
Reply from Jane Plan
Hi Miss Norgate,
We’re sorry to hear that you were disappointed with your experience.
We offer a wide variety of over 80 meals, including options with a range of flavour profiles and seasoning levels, so there is usually something to suit different tastes and preferences. We also provide flexibility to change your menu between deliveries, along with our swap up service, which allows you to return meals from a previous delivery in exchange for different options.
We also want to clarify our cancellation policy, as there are no cancellation fees. However, because our longer duration plans are offered at a discounted rate compared to shorter plans, if a plan is ended early we simply ask for the difference to be paid between the discounted long-term rate originally selected and the shorter duration completed. This is outlined clearly in our terms and conditions.
We’re sorry that the plan did not meet your expectations, but we do appreciate you taking the time to share your feedback.
Best wishes,
Jane Plan
Delivery didn't arrive
Delivery didn't arrive, I had to chase it not once but twice. The four noodle pots are squashed and loose in the box. Porridge flakes around the box, I haven't found which one is open yet.
6 April 2026
Reply from Jane Plan
Hi Potts58,
We’re really sorry to hear about the delay with your delivery and the condition in which your box arrived.
While we do everything we can to ensure all meals leave us in perfect condition, unfortunately delivery delays and damage in transit with DHL are sometimes outside of our control. That said, we completely understand how frustrating it must have been to have to chase this more than once, and we’re very sorry for the inconvenience caused.
Our member support team are always happy to help with any delivery issues or damaged items. If you haven’t already been in touch, please do contact us at hello@janeplan.com
so we can arrange replacements for the affected meals as quickly as possible.
Best wishes,
Jane Plan
Meals are really tasty
Meals are really tasty, good variety and easy to make. Easy to manage your plan. Lost weight steadily so not had energy dips.
6 April 2026
Reply from Jane Plan
Hi Denise,
Congratulations on your weight loss — that’s fantastic to hear!
We’re so pleased that you’re enjoying the taste and variety of the meals, and that you’re finding the plan easy to manage. It’s especially great to know you’re losing weight steadily without experiencing energy dips, as that’s exactly what our nutritionist-designed plans aim to support :)
Best wishes,
Jane Plan
Delicious meals delivered to your door…
Delicious meals delivered to your door which don’t need freezing what’s not to like.
6 April 2026
Reply from Jane Plan
Hi Anne,
We’re so pleased to hear that you’re enjoying the meals and the convenience of having them delivered straight to your door, ready to store without freezing :)
Best wishes,
Jane Plan
Lulu was super helpful and assisted…
Lulu was super helpful and assisted promptly with my query.
24 April 2026
Unprompted review
Reply from Jane Plan
Hi AS,
Thank you for your kind feedback.
We’re so pleased to hear that Lulu was able to assist you promptly and provide helpful support. We’ll be sure to pass your kind words on to her :)
Best wishes,
Jane Plan
Reply from Jane Plan
Hi Elaine,
Thank you for your lovely feedback.
We’re so pleased to hear that you’re enjoying the taste of the meals and finding them easy to prepare — that’s exactly what we aim for :)
Best wishes,
Jane Plan
Asha went above and beyond in sorting a…
Asha went above and beyond in sorting a small issue I had with a breakfast and Tex Mex bean pot being damaged in transit. I okayed it to be added to my next box. Superb customer service from Asha (Anutr) I can’t recommend her enough. Thanks
27 April 2026
Unprompted review
Reply from Jane Plan
Hi Paul,
Thank you for your lovely feedback.
We’re so pleased to hear that Asha was able to go above and beyond to resolve the issue for you and arrange replacements for your next delivery. It’s great to know you felt so well supported — we’ll be sure to pass your kind words on to her :)
Best wishes,
Jane Plan
Reply from Jane Plan
Hi Linda,
Thank you for your feedback.
We’re so pleased to hear that Asha provided considerate support — we’ll be sure to pass your kind words on to her :)
Best wishes,
Jane Plan
Asha was very prompt in replying to my…
Asha was very prompt in replying to my request.
Thank you Asha for your assistance.
Warm regards
Wilma
27 April 2026
Unprompted review
Reply from Jane Plan
Hi Wilma,
Thank you for your lovely feedback. We’re so pleased to hear that Asha was able to assist you promptly and provide the support you needed.
We’ll be sure to pass your kind words on to her :)
Best wishes,
Jane Plan
The package arrived badly damaged
The package arrived badly damaged. It looked as if it was dropped from a height and badly wrapped with tape to hold it together. Meals were split open and had leaked in the box and over other meals. It was gross and thoroughly off putting. It was a few days late, possibly because of the damage.
5 April 2026
Reply from Jane Plan
Hi Imelda,
We’re really sorry to hear your delivery arrived in such a poor condition — that’s certainly not the experience we want for any of our customers, and we understand how off-putting that must have been.
Occasionally damage can happen in transit, and we always arrange replacements for any affected meals. If you haven’t already, please contact our member support team at hello@janeplan.com and we’ll make sure this is sorted for you as quickly as possible.
Best wishes,
Jane Plan
I find the cereals somewhat too high in…
I find the cereals somewhat too high in fibre for me
Otherwise meals are good and I’ve lost weight🥳
5 April 2026
Reply from Jane Plan
Hi RTP,
Congratulations on your weight loss — that’s fantastic to hear, and we’re really pleased the plan is working well for you overall.
Thank you for your feedback on the cereals. We’re sorry to hear they feel a bit too high in fibre for you. If you prefer, you can change your menu between deliveries to choose alternative breakfast options, or you can remove breakfasts altogether if that better suits your needs. Our member support team can also help guide you through suitable swaps if that would be helpful at hello@janeplan.com.
Best wishes,
Jane Plan
Im pleased with my Jane plan ,the only…
Im pleased with my Jane plan ,the only down side was waiting to long for delivery
5 April 2026
Reply from Jane Plan
Hi Joanne,
Thank you for your lovely feedback — we’re really pleased to hear you’re happy with your Jane Plan overall.
We’re sorry to hear about the longer-than-expected wait for your delivery. This is due to DHL delays, which is slightly out of our control, but please be assured our member support team are always available to assist and keep things moving as smoothly as possible.
If you ever need help with a delivery, please don’t hesitate to contact us at hello@janeplan.com.
Best wishes,
Jane Plan
I did not like the food and when I told…
I did not like the food and when I told you guys, you wanted me to pay extra money on top of the food I could not eat. For what-. I,'m waiting for my son to come do all this for me since I£'m not good at technology
30 March 2026
Reply from Jane Plan
Hi B,
We’re really sorry to hear that you haven’t enjoyed the food.
Just to clarify, we do have a cancel any time policy with no cancellation fees. However, as our longer duration plans are offered at a discounted price compared to shorter plans, if a plan is ended early we simply ask for the difference between the discounted longer plan and the shorter duration that has been completed. This is explained in our terms and conditions.
That said, we absolutely understand your concerns and want to make things as straightforward as possible for you. If you’d prefer, please do contact our member support team at hello@janeplan.com, and we can go through everything with you step by step so it’s easier to manage, especially if you’re not confident with technology.
Best wishes,
Jane Plan
It is helping me to look after my…
It is helping me to look after my weight, I feel confident in Jane plan
4 April 2026
Reply from Jane Plan
Hi Bob,
Congratulations on your weight loss — that’s wonderful to hear, and we’re really pleased you’re feeling confident with Jane Plan and that it’s helping you manage your weight :)
Best wishes,
Jane Plan
great choice of very tasty meals…
great choice of very tasty meals delivered to your door.
4 April 2026
Reply from Jane Plan
Hi June,
Thank you for your lovely feedback — we’re so pleased to hear you’re enjoying the variety and finding the meals very tasty. It’s great to know the convenience of having them delivered straight to your door is working well for you too!
Best wishes,
Jane Plan
I am a now single retiree and find that your carefully thought out meal plans take care of my catering needs
I am a now single retiree
3 April 2026
Reply from Jane Plan
Hi Robert,
Thank you for your lovely feedback. We’re really pleased to hear that the plan is helping to take care of your catering needs and making things simpler and more convenient for you :)
Best wishes,
Jane Plan
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