Apparently very nice flowers. They arrived very dry but recovered after 24 hours with tlc. I had ordered the flowers as a gift, but it was I who received all the delivery messages, not the recipient... See more
Company replied
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See what reviewers are saying
The promise was "A box of the freshest seasonal flowers selected by our expert florists daily" but what arrived was "A box of whatever we had left over after we made all the other bouquets" - 2 with... See more
Company replied
Beautiful flowers, even nicer than advertised online. My mother was thrilled to receive them. They arrived in a timely manner and were fresh and in a beautiful elegant cardboard box. Presentation is e... See more
Jane Packer flowers are one of the most professional and high standard florists I’ve purchased from across multiple countries. Their service is attentive, responsive and great guidance. Their flowers... See more
Company details
Information provided by various external sources
Luxury Flowers Delivered Across The UK
Contact info
4.1
Great
423 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
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Flowers not the greatest quality
Flowers not the greatest quality. Expected better for the price.
2 July 2023
Reply from Jane Packer
Hi Adam,
Thanks for taking the time and trouble to leave us your feedback. We're really sorry that you found the flowers that you received were not of the greatest quality. We pride ourselves on providing the best quality flowers and bouquet design, so are equally disappointed if this was not the case this time.
Our customer service team will be in touch with you to discuss this further and hopefully restore your faith in our service.
Thanks again for your feedback,
Kind regards,
The Jane Packer Team
Amazing service
14 June 2023
Neither name nor message was attached
There were neither my name or my message was on the card. So upset. Also the color of the orchid was different too. So so disappointed.
28 May 2023
Reply from Jane Packer
Thank you for getting in touch and leaving feedback for us. It's very much appreciated.
We're very sorry that you were disappointed with the service that we provided.
We've now traced your order and investigated the circumstances. Unfortunately, sometimes it's not always possible to obtain the exact flowers that appear in our bouquets on our website. Fortunately, this is a rare occurrence but it does happen. As soon as we were aware that the color of the Orchid was unavailable, we emailed you with an alternative choice of replacing with either pink or white, but unfortunately we didn't receive a response, so rather than not send the flowers, we made a decision ourselves.
Concerning the message - we've looked at the message that you typed in on-line and can see that it did not include your name. We don't routinely add the senders name to a message as quite often, the sender is ordering on behalf of someone else, so this wouldn't be appropriate. A complete copy of the message is attached to the order confirmation - which is emailed on receipt of the order.
We are wondering if you received either of our emails as you don't seem to have been informed. Could our emails have ended in your spam or junk folder?
In any event, we are very sorry that you were disappointed and truly hope that we can be of good service to you in the future.
Thanks again for taking the time and trouble to leave us feedback.
Kind regards,
The Jane Packer Team
Always reliable..fabulous product.
12 May 2023
Always beautiful flowers and…
Always beautiful flowers and exceptional customer service- they are the best.
25 April 2023
Great quality and service
24 April 2023
Great quality and service
23 April 2023
You advertised a workshop that was not…
You advertised a workshop that was not available, allowed me to book and took my money! Not a good experience. Alison Ryan
28 April 2023
Reply from Jane Packer
Hi Alison,
Many thanks for taking the time and trouble to leave us your feedback.
We're really sorry that you were able to book a course on our website that wasn't actually running. We've taken steps to ensure that this can't happen again. We hope that you appreciate that as soon as we realised what had happened, we got in touch immediately and refunded the fees that you had paid. Nevertheless, we understand that this has caused you frustration and inconvenience, which is the last thing that we want our customers to experience,
We offer our sincere apologies again,
Kind regards,
The Jane Packer Team
Beyond exquisite thank you .
25 April 2023
The website was easy to navigate
The website was easy to navigate , communication was effective and efficient and the gift was well received
I liked the offering as being different from other retailers
19 April 2023
Considerate communication and fantastic flowers!
Excellent and swift communication from Jane Packer staff to explain I had missed a cut off time for my selected delivery and check the following day was acceptable (rather than assume).
On the day prompt delivery and the recipient was thrilled with her flowers.
4 April 2023
I went for the florists arrangement and…
I went for the florists arrangement and really felt it wasn’t a great bouquet and not what would expect from Jane packer. I would’ve normally choose myself but thought with Jane packer I would be safe. It’s was a real mish mash of colours and didn’t feel like it had been put together at all, disappointing
12 March 2023
Reply from Jane Packer
Dear Jessica, Thanks for taking the time and trouble to leave a review of your recent purchase with us. We're really sorry that you didn't like the selection of flowers in the cut flower box that you ordered. We try very hard to supply the highest quality flowers, presented in a highly creative way, aiming for 100% customer satisfaction - we too are very disappointed that we didn't achieve it this time. Our Customer Service team will be in touch.
Thanks again for taking the time to leave us feedback,
Kind regards,
The Jane Packer Team
Fantastic
Fantastic service - flowers arrived on time, carefully packed and in pristine condition.
19 March 2023
How beautiful and specially unique
How beautiful and specially unique! Delivered as specified.
14 March 2023
Brilliant service thank you
Brilliant service thank you - beautiful bouquet perfectly delivered
8 March 2023
Beautiful flowers
Ordered a number of funeral flowers and from start to finish I cannot fault Sue at all. She was very helpful and overall seemed such a lovely person. The flowers were all beautiful and fresh and in all honesty we couldn't have asked for a better service overall. The feathered angel wings I wanted were also catered for. I would highly recommend using them for any floral needs. A big thank you for making a hard and sad occasion that bit easier and so very beautiful.
7 March 2023
Unprompted review
Fantastic service
Fantastic service . I had a damaged delivery of hat box for my anniversary. Called customer service and they kindly arranged another hat box delivered same day . Saviour of the day ❤️
14 February 2023
Excellent service
Excellent service - I purchased two preserved red roses: one for my friend's birthday and one for my mum for Valentine's Day. They both arrived on time and in perfect condition. Both recipients were thrilled with their gifts. Thank you so much.
7 February 2023
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