Had to change appointment which went smoothly though not sure I would be happy speaking to AI Jamie for anything else. David the engineer who did the service was friendly and efficient even bringing... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had my annual gas service that’s me for another year! Great service as always ! Engineer (Jordon) was very professional and friendly explained any questions I had. He took care of the property and... See more
Company replied
GasSure contacted me just before my annual boiler service was due. We arranged a suitable date/time. We were reminded of our appointment again on the day before our service. The engineer text me t... See more
Company replied
Straight away ,very forthcoming and polite,confident in everything he was doing ,kept me updated in recent repair asking if any such problems reoccurring I said nope happy as Larry,he chuckled Down t... See more
Company replied
4.7
Excellent
574 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 48% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The engineer was totally…
The engineer was totally professionalamd explained in detail what he was doing. First class service thanks
4 September 2026
Unprompted review
Reply from Jamesfrew
Thank you Tommy, for your 5 star review.
The engineer was polite and answered…
The engineer was polite and answered any questions we had.
3 September 2026
Unprompted review
Reply from Jamesfrew
Thank you Elizabeth, for your 5 star review.
The service from this company is second…
The service from this company is second to none. I was informed of an engineer visit recently and made certain I would be home, alas I did not hear the person at my door and missed the appointment. However it wasn't an issue with this company, the service visit was rearranged for next day and duly delivered. The unflappable staff at the call centre deserve to be applauded.
1 April 2026
Unprompted review
Reply from Jamesfrew
Thank you Mark, for your 5 star review.
Reply from Jamesfrew
Thank you Marilyn, for your 5 star review.
Reply from Jamesfrew
Thank you Louise, for your 5 star review.
The gas man that came to do it was very…
The gas man that came to do it was very nice and helpful.
2 September 2026
Unprompted review
Reply from Jamesfrew
Thank you Agnes, for your 5 star review.
I had a few questions of importance to me about Frews ,gold star policy and the boiler service chap was really knowledgeable and definitely gave me piece of mind 2
Straight away ,very forthcoming and polite,confident in everything he was doing ,kept me updated in recent repair asking if any such problems reoccurring I said nope happy as Larry,he chuckled
Down to earth trades person
1 September 2026
Unprompted review
Reply from Jamesfrew
Thank you, for your 5 star review.
Annual Service
Annual service completed on time.Engineer efficient and friendly.
Excellent overall service with communication extremely good.
4 September 2026
Unprompted review
Reply from Jamesfrew
Thank you John, for your 5 star review.
Excellent service and the work was…
Excellent service and the work was completed quickly.
4 September 2026
Unprompted review
Reply from Jamesfrew
Thank you Alex, for your 5 star review.
The speed of the chat response and the…
The speed of the chat response and the engineer was excellent
4 September 2026
Unprompted review
Reply from Jamesfrew
Thank you Allan, for your 5 star review.
Guys arrived on time
Guys arrived on time. Seemed thorough and efficient.
4 September 2026
Unprompted review
Reply from Jamesfrew
Thank you Valerie, for your 5 star review.
Gas inspection …
Gas inspection carried out engineer had to make arrangements for a call back ,the problem was fixed really quickly, very pleased with the service which is usual for James frew
2 September 2026
Unprompted review
Reply from Jamesfrew
Thank you Mr Brown, for your 5 star review.
Reliable
Reliable, good notification of when engineer going to arrive. Engineer very efficient.
4 September 2026
Unprompted review
Reply from Jamesfrew
Thank you Shirley, for your 5 star review.
Very friendly and efficient service
Very friendly and efficient service
2 September 2026
Unprompted review
Reply from Jamesfrew
Thank you Helen, for your 5 star review.
James Frew Home Gas Service Contract
Their communication was excellent. The engineer arrived as scheduled. On servicing the boiler discovered a small leak and very quickly sourced and fitted the faulty part and completed the full service of the boiler and fire. Would recommend this company and their home gas service contract to family and friends. 👍
2 September 2026
Unprompted review
Reply from Jamesfrew
Thank you Iain, for your 5 star review.
My boiler was serviced by a James Frew…
My boiler was serviced by a James Frew gas engineer.
This service was carried out quickly and efficiently
4 September 2026
Unprompted review
Reply from Jamesfrew
Thank you George, for your 5 star review.
The engineers were very polite
The engineers were very polite, cheerful and informative. Excellent time keeping too
4 September 2026
Unprompted review
Reply from Jamesfrew
Thank you Martyn, for your 5 star review.
The engineer was very pleasant…
The engineer was very pleasant courteous and efficient.He tidied up after him and ensured we were happy customers.
1 September 2026
Unprompted review
Reply from Jamesfrew
Thank you Matthew, for your 5 star review.
I have been with James Frew and had…
I have been with James Frew and had their gold plan for years. Always a great service.
1 September 2026
Unprompted review
Reply from Jamesfrew
Thank you Colin, for your 5 star review.
The Engineering worked quickly and…
The Engineering worked quickly and efficiently, I have no complaints.
31 August 2026
Unprompted review
Reply from Jamesfrew
Thank you Agnes, for your 5 star review.
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