Jacks Small Engines Reviews 63

Lady in Customer service was very condescending and impatient when trying to determine the right part for my engine. Talking down to me, butting in and barely letting me explain myself. I should have just hung up and bought the part elsewhere but was ready to get the part on order and they have it in stock.

I've ordered from Jack's many times over the years. I've never had a problem. My last order of parts was scrapped by FedEx. I had to contact Jack's Customer Service to get information on a "stuck" package. When Jack's found the order was scrapped, they immediately set up another order. Some of the parts were no longer in stock, so the waiting began. Long parts delays has been a problem with these types of parts, I can't fault Jack's for that. Luckily the parts only took a couple of weeks to get in stock. This time they arrived safely. Many thanks to the Customer Service team at Jack's!

The customer service Rep raised the price and tried to change it back when I said no. This company is price gouging in a time like this. We're done with them. The price was raised to $750 and I saw the same item brand new for $150.00 on Northern Tool website.

Beware of this company. I will never use them again, over 2 months to get part a 2nd time and was defeated, not good people

I bought a generator and decided I didn't need it. I was immediately sent a return code and refunded. The return was made easy!

They listed items as instock on their website that have been obsolete and not available anywhere for decades, then sent updates with delayed shipping date estimates i can only assume someone just made up since, again, no suppliers have produced or offered these part new for decades. My payment method was charged within seconds of my placing each of two separate orders, but they've only drug their feet and stalled since. I had to contact them and inquire to finally find out none of the parts I ordered are available. It seems as if they hoped id forget or simply not have time to follow up and they'd get to keep the money. They claim the order has been canceled but im still fighting to actually get a refund. Why take money for parts that haven't existed anywhere for decades? And why charge my account before checking availability, or better yet, actually having the order on hand ready to ship? Why not check and then notify me instead of stalling with fake estimated shipping dates for parts that do not and will never exist? And why wait until I spend my time hassling with customer service after waiting weeks for my parts to finally tell me these parts are no longer available?

They say items are in stock when you order them and once you order something, the item gets delayed or is out of stock.

I believe they use carrier pigeon for delivery service compound that with a customer service rep that would rather watch judge Judy than to help a customer ,

just now
New
Will never waste my time or money here again. Their website screwed up and gave me the wrong part number for my snowblower. Jacks refused to take responsibility for their mistake, forcing me to eat the cost. Go somewhere else.

This is an update to my one star review. They got a little bit better because of the lady that was on the phone and explained the way they do business. I still have not received the product but she was helpful.Their shipping is still snail speed. The website did say it was in stock, two of them. Ordered it, and it sent a message that said it was out of stock. Then I got an email stating that it wouldn't ship for two and a half months. The lady did explain to me that that was just from past issues when they had shipping. That is super misleading. And I hope they would understand why I'd be upset when it said it was in stock.Then, it goes out of stock, then I won't get it two and a half months. It is finally on its way. Still taking a month. Thank you to the lady that spoke to me on the phone and explained things. Just still a little shady on how they
Present themselves.
Especially surrounded around their shipping and their supply. Also not sure who it was, but the first time I called the customer service lady that talked to me misled me with false information.

I ORDERED A SMALL POWER SUPPLY AND IT WAS OVER $10 TO SHIP THE CORD.IT SAID IT WOULD BE SHIPPED IN TWO DAYS.AFTER A WEEK I GOT ON LINE TO CHECK THE STATUS AND IT SAID IT WAS EXSPECTED FOR DELIVER IN OVER A MONTH STILL.THE BATTERY I NEED THE POWER SUPPLY WON'T BE ANY GOOD BY THEN.WORST IV'E EVER SEEN ON DELIVERY AND I'M 64 YEARS OLD AND I ORDERED A LOT.NEVER AGAIN WITH JACKS SMALL ENGINES!!!!!!!!!!!!!!

Jack's admittedly failed to acknowledge that they had no part in their inventory, but also that they were not aware whether the part would ever arrive from their sole supplier. Instead of being proactive and contacting their supplier (Dewalt), they assumed they could sit on my order indefinitely without any contact with me regarding the extended timeline. I received an email promising 2-10 days shipping, but was still waiting 30 days later for any action. Several disappointing calls later, when several of Jack's employees were unprofessional, and some would hang up the phone rather than address a customer service issue, I received a call from the operations manager (Herb). After telling Herb about my experience with his business, he acknowledged that this was precisely how they conduct themselves. He was at a loss for words and had no idea how he could remedy the situation. I gave him several options, yet he stated that he would continue operating his business with the same poor professionalism and lack of customer service that had been working for him to this point. Herb then hangs up the phone because accountability is not something in his area of expertise.

When you go from time of order - "in stock soon, usually ships within 2-10 days" to order acknowledgement status - "Back Ordered, on order from vendor with expected delivery of 4 weeks", that is very miss-leading. It would be better to state - parts are ordered direct from vendor, delivery subject to part availability and manufacturing lead time.

Ordered a Honda eu2200 inverter/generator thru amazon, unit was defective straight out of the box! JSE refused return or replacement.not even willing to help file return with manufacturer.Stay Far Far Away from these crooks!

Bought an AC mini split through Amazon from this company. The add was misleading as it does not clearly state that the system needs to be vacuumed, but has it halfway down the ad. In communication with them they have stated other buyers have had the same issue, so you think they would work to resolve it. Being that they are charging a fee for the device that is equivalent to per-vacuumed system leads the buyer to believe they are getting that. Once I realized that I requested to cancel my order. They said it could not be cancelled, because my request to cancel was in 42 minutes after purchase and they shipped in 41 minutes. You can interpret that how you like but seems very fast and convenient shipping. I suggest avoiding seller if possible.

Ordered a part that was manufactured wrong on a klutch band saw, it shows in stock however just after we placed the order we recieved an email showing the part is on back order and will be months out! On top of the fact they are not honering the warrenty fro por manufacturing we are having to pay and wait for the part that makes the saw a paper weight until the part is remade in china and shipped on the slow boat. For Shame jacks!

Do not buy from them. Purchased a generac. Received with huge dent. Outside of box was not dented. Contacted company they accused shipper then kept saying they didn’t get pictures. Finally told us to use suction cup and get dent out ourselves. Then offered 50 dollar credit on a 7,228 generac. Never cared. Then threatened us with seller harassment. Avoid them. Rude. Once they sell you product they are done and don’t care. I should have read reviews first. Huge mistake.

Terrible customer service.. I needed a new generator in a pinch as my previous one would not start and I have an upcoming camping trip in a few days.

I found a Honda EU1000i (the same generator model that died) and the Jacks ad said 2 day delivery on the Amazon listing.

I sent an Amazon message to the seller (Jacks) but decided I'd get a faster answer if I called.

I called Jacks to make sure it was 2-day shipping because I needed it asap and if could not be delivered in time, I'd order elsewhere. I was assured it would be sent via 2-day shipping..

A while later I get a message from the Jacks through the Amazon marketplace saying they cannot guarantee it will be delivered in time and as a matter fact, they highly doubt that it will be.

I tell this rep what the ad stated and what the phone rep told me and they got very rude and unprofessional.

At first they blamed me for not knowing their internal ordering process, then they blamed Amazon even though the item was a shipped and sold by them (Jacks). Amazon had nothing to do with this sale other than providing the listing space for them to sell.

Now I am stuck trying to figure out what to do. I need to purchase a generator and leave a note on my front door to refuse delivery..

Avoid, avoid, avoid..

Consistently negative experiences. Recently moved to the area with a Gravely mower. Jack's is the closest dealer but not worth the 30 minute drive each way.
Needed blades so purchased from Jack's. Installed then noiticed two-2" wide strips that weren't being cut on each run. Turns out they had sold me blades for a slightly smaller Gravely Zero Turn. Failure by parts people.
Next, mower needed repair after cutting ten percent of my 3 acres. Called around to see who could fix my mower quickly. Jack's said 2 days so even though further away then some other options, I went to Jack's. A week later I was still waiting because if you don't purchase your mower from them, you're a second class customer and go behind all the customers who purchased their equipment from them but they don't tell you that up front.
Lastly, when I went to pick up my mower, I was informed I might not be responsible for the $338 bill as it might be covered under warranty but they would check and call me back however I needed to pay now. Yup - you guessed it...never heard from Jack's again.