Very good quality product, different sizing options. Easy to fit diy. Have used hit & miss panels before in windy situation in long boundary fence and no issues in 2 yrs. Delivery of panels very strai... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Professional staff who knew what they were talking about and who gave good sound advice. Quality product, well worth the money, delivered on time. Extremely helpful delivery staff who kept us up to d... See more
Company replied
Sometimes something has to go wrong for a company to show its’ customer service DNA. I received a short shipment which was rectified the next morning at 09:00 by courier. I then received a follow-up... See more
Company replied
Easy ordering with speaking to a very helpful person at Jacksons . This is the third time that I have purchased fencing from Jacksons due to its quality and its twenty five year guarantee , You... See more
Company replied
Company details
About Jacksons Fencing
Written by the company
Our Mission:
Jacksons Fencing was established in Kent in 1947 and has built a reputation for crafting premium timber fencing, gates and garden structures. From our headquarters in Kent, we design and manufacture beautifully finished products that combine traditional craftsmanship with innovative design.
Every product is made with meticulous attention to detail to ensure outstanding strength, durability, and visual appeal. We stand confidently behind our work with a market leading 25 year guarantee against rot and insect attack, which means no painting, staining, or additional treatment is required for the lifetime of our products. It is a promise of long term performance, low maintenance, and true peace of mind.
To calculate everything you need for your fence installation, use our handy fence builder tool.
Alongside our premium timber fencing, we manufacture steel security fencing. If you require premium fencing, gates, and access solutions, visit our security website.
Premium Fencing & Gates, Made in Britain
Written by the company
- Designed for life
- Established in 1947, Jacksons Fencing is a leading specialist in premium timber fencing, gates, decking, pergolas, and sleepers, as well as steel security fencing and acoustic barriers. From our headquarters in Kent, we design and manufacture high quality products that combine expert craftsmanship with innovative design. Every product is made with precision and care to deliver outstanding strength, durability, and visual appeal. We are proud to offer a market‑leading 25 year guarantee, giving you long term confidence and value, with no painting, staining, or additional treatment required for the lifetime of our products. At Jacksons, we create outdoor solutions that are made to perform, made to last, and made to be enjoyed.
25 Year Guarantee
No staining, painting, or additional treatment required
All Jacksons timber and metal products are backed by our market leading 25 year guarantee, giving you lasting confidence from the moment your fence is installed.
Our timber is protected using Jakcure®, our unique pressure treatment that penetrates deep into the heart wood to defend against rot and insect attack. The result is a fence built not just to look good today, but to stand strong for decades.
Contact info
Stowting Common, TN25 6BN, Ashford, United Kingdom
- 0800 096 6130
- sales@jacksons-fencing.co.uk
- www.jacksons-fencing.co.uk
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
On time and delivered without any damage. Also order was complete nothing forgotten. No need for anyone to be home which was ideal, delivery was left safely
5 April 2026
Reply from Jacksons Fencing
Thank you for your feedback! We’re pleased everything went smoothly and that the delivery arrangement was convenient for you too.
Product is fantastic
Product is fantastic. Well made and looks brilliant. The posts I ordered are also perfect. You lose 1 star for letting a driver deliver solo as the load was unmanageable really.
31 March 2026
Reply from Jacksons Fencing
Thank you for your kind feedback, we’re really pleased to hear you’re happy with the quality and finish of the product.
We’re sorry to hear the delivery experience wasn’t ideal. This is not something we typically hear about our delivery service, so we’ll certainly look into this further, particularly to ensure the driver is supported appropriately and that loads are manageable and delivered safely.
Your comments are appreciated and will help us review our process to maintain the level of service we aim to provide. Thanks again for taking the time to share your feedback.
Jackson doing what they always do well
Jackson doing what they always do well
Complete understanding of works
7 April 2026
Reply from Jacksons Fencing
Thank you for your wonderful feedback! We’re pleased to hear you had a positive experience and appreciate your support.
The tung and grooved fence panels were…
The tung and grooved fence panels were expensive however the quality is outstanding. Also a big thank you to the delivery driver who unloaded the panels on his own and placed them down the side of my house
31 March 2026
Reply from Jacksons Fencing
Thank you for your feedback! We’re delighted to hear you’re pleased with the outstanding quality of the fence panels. We’ll also be sure to pass your thanks on to the delivery driver.
Reply from Jacksons Fencing
Thank you for your review. If there is anything we could have done to make it a five-star experience, please let us know.
Incredible quality timber and trellis…
Incredible quality timber and trellis in particular. Delivered with care and on time. Happy customers all round.
30 March 2026
Reply from Jacksons Fencing
Thank you for your wonderful feedback! We’re delighted to hear you’re happy with the quality of the timber and trellis, and that the delivery arrived on time and with care.
The service was good.
The service was good.
However, i did assume that standard items like steel railing posts and panels would be off the shelf items.
2 April 2026
Reply from Jacksons Fencing
Thank you for your review. We're delighted you were pleased with our service. We appreciate your comment regarding the steel railing posts and panels. While some elements may appear standard, many of our systems are designed and manufactured to suit specific project requirements, such as dimensions and finishes. This means they aren’t always available as off-the-shelf items, but are instead made to order to ensure the best fit and quality for each installation. We’ll certainly take your feedback on board, as clearer communication around this can help set expectations from the outset. Thanks again for sharing your experience.
Reply from Jacksons Fencing
Thank you for your five-star review! We're delighted to hear that you were pleased with the product quality, and that everything went smoothly.
Products are first class and Jackson’s Excellent Service as…
Products are first class and as described on site. Guarantee also reassures the customer.
Wendy at the Chester branch couldn’t have been more professional. Custer care excellent and nothing too much trouble. Throughly recommend.
25 March 2026
Reply from Jacksons Fencing
Thank you for your wonderful feedback! We're delighted to hear that you're pleased with the quality of our products and the guarantee. We'll pass on your kind words to Wendy. We appreciate your recommendation.
Promp delivery and a great product
31 March 2026
Reply from Jacksons Fencing
Thank you for your five-star review, we're delighted to hear you're pleased with the product.
Always a good experience.
Always a good experience.
Not cheap but have fences supplied 30 years ago still going strong.
Will continue to recommend.
25 March 2026
Reply from Jacksons Fencing
Thank you so much for your kind words and continued trust in us. We’re so pleased to hear that the fencing we supplied 30 years ago is still going strong, that’s exactly the level of quality we aim for. We really appreciate your recommendation.
Excellent company to deal with. From my first enquiry with Matt right…
From my first enquiry with Matt right through to the installation all went smoothly & to plan.
Materials supplied were of a high standard, delivery driver pleasant & helpful. Recommended installer did an excellent job, couldn't have asked for more.
31 March 2026
Reply from Jacksons Fencing
Thank you for such a wonderful review! We’re so pleased to hear that everything went smoothly. It’s great to know you were happy with the quality of the materials, as well as the service from our delivery driver and recommended installer. We’ll be sure to pass on your kind feedback.
Great service Great Product and Great…
Great service Great Product and Great communication
13 February 2026
Reply from Jacksons Fencing
Thank you for your wonderful feedback! We’re delighted to hear you’re happy with the service, product, and communication.
Crème de la crème of the fencing world
Crème de la crème of the fencing world. Nothing more needs to be said other than no competitor out there comes close to matching the quality & the service this company provides.
22 March 2026
Reply from Jacksons Fencing
Thank you for such a wonderful review! We’re absolutely delighted to hear you feel our products and service are in a league of their own. Your kind words mean a great deal to the whole team, and we’ll continue working hard to live up to that standard.
Transformative fencing
The fence and gate are made from top quality materials and thought evidently goes into every detail. It is a fence that makes a huge difference to our garden and elevates the space far above our expectations. The installation is key and a professional was a must in our case.
27 March 2026
Reply from Jacksons Fencing
Thank you so much for your wonderful feedback! We’re delighted to hear how much the fence and gate have enhanced your garden and exceeded your expectations. It’s great to know the quality of the materials and attention to detail really stood out, as that’s something we take great pride in.
Fence arrived as planned and looks great
18 March 2026
Reply from Jacksons Fencing
Thank you for your feedback! We’re really pleased to hear your fence arrived on schedule and that you’re happy with how it looks.
Reply from Jacksons Fencing
Thank you for your five-star review!
Order processed smoothly and arrived in…
Order processed smoothly and arrived in approx 48 hrs. Very please with the quality of the product.
24 March 2026
Reply from Jacksons Fencing
Thank you for your great feedback! We’re delighted to hear you were pleased with the product and delivery.
Excellent service and best quality…
Excellent service and best quality panels i could find in the hit & miss horizontal slatted range.
Not cheap but the best. Very helpful staff.
Highly reccomend.
23 March 2026
Reply from Jacksons Fencing
Thank you so much for your fantastic review! We’re thrilled to hear you found our service excellent and that the panels stood out as the best quality.
jacksons customer service.
Fencing delivered to customers house. They said how helpful your driver was leaving panels were they wanted. Thank you. I've always been happy to install Jackson fencing as you know I'm fitting a good product.
23 March 2026
Reply from Jacksons Fencing
Thank you for your great feedback! We’re glad the delivery went smoothly and that our driver was helpful. It’s great to hear you’re happy fitting Jacksons fencing and trust the quality.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.