The delivery passed the stated timeframe by a week. When I contacted them, they kept stalling me.
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I an still waiting for three mugs from part of an order I placed on 3rd December. Despite contacting customer services three times, I have had no response to my messages.
Company replied
It's ok if the items are in stock. Sadly I ordered something for my brother in laws birthday for 23rd on 14th Dec. Delivery showed delivery on 15th but then on 8th January I got an email saying they h... See more
Company replied
Terrible communication, delivery delayed. Should have been 4 days but 9 days later still hasn't arrived. I had to reach out 3 times to find out 1 item want available so was stalling delivery of 3... See more
Company replied
Ordered a gift when it was free delivery and it took about a week to arrive, I was informed via email when it was out for delivery from both Royal Mail and IWOOT which was most helpful. Thanks!
Company replied
Just received my package and I can not fault the purchase from Start to finish. I ordered a SpongeBob Funko pop for my Grandson. The box was well packaged which was lovely to see. I contacted the Cus... See more
Company replied
Ordered two items 8th December. Plenty of time for delivery before Christmas. No communication from Iwoot to advise problem. Several mails to customer services only to receive standard “thank you for... See more
Company replied
Ordered on Jan 1st for Black series helmet. Apparently "encountered a processing error so I've raised this for you" on 16th Feb Still no word currently on March 9th. Now the have seemed to have chang... See more
Company replied
Like many others ive had a shambolic experience with this company. Purchased Xmas jumper 2nd December (next day dispatch), received it 7th Jan. Chased and tried to cancel, no such luck. Apparently it... See more
Company replied
Bought a Xmas jumper at the start of December. Heard nothing for weeks leading up to Xmas. I reach out to cancel, but immediately get a shipping notification saying it was dispatched and will arrive... See more
Company replied
STAY AWAY FROM THIS COMPANY AT ALL COSTS! It is a scam company that will take your cash no problem then not send goods, or massively delayed, in my case nothing, and then won’t reply to any messages.... See more
Company replied
If I could give no stars I would. Sham company. Item ordered in sufficient time for Christmas. It is still saying processing and has not even been despatched. Multiple contacts to customer service... See more
Company replied
Ordered christmas gifts. Received an order confirmation, payment taken. Its now 18th jan and still no delivery or reply to my emails. Items still showing as processing in my account on their website,... See more
Company replied
DO NOT USE THIS COMPANY I placed an order with them on the 30th November. After contacting them numerous times over December and January I've heard nothing back apart from the automated email saying... See more
Company replied
Ordered 3 items at the beginning of December, paid for standard 2-3 day delivery. First item arrived more than a week later, second item arrived 2 days before Christmas and im still waiting for thr la... See more
Company replied
I ordered an last minute gift on 18/12 as the website said it would be dispatched before Christmas. I have chased via the enquiry page and have received simple emails to acknowledge the item hasn'... See more
Company replied
I ordered my item on 19 December and still hasn't received my purchased(3 January 2026). The site indicating that awaiting dispatched. No updates just acknowledgement that they haven't sent my parce... See more
Company replied
I’m still waiting for my order which was paid for on 3rd December. Order number 728147854. I’m so disappointed in IWOOT as this was a special Christmas present for my son. Why won’t anyone from IWOOT... See more
Company replied
An utter shambles I only wish I’d visited TrustPilot and read reviews before purchasing from these cowboys Like many others, a delayed Christmas present arrives weeks too late and now I’m to b... See more
Company replied
Ordered 2 items on 3rd December. Still not dispatched. Sent them 3 customer service tickets. No response. If no update this week I'll be doing a card dispute. This used to be a good company. What hap... See more
Company replied
No customer service. Contacted them via Facebook via X, via their own damn website and they didn’t get back to me about an order that was delayed. It did eventually ship, but it was very late. Stil... See more
Company replied
Ordered items on the 11th of December for 2-3 day delivery. Items never arrived until 8th of January and missed Christmas. No communication from iwoot, they will never respond to emails or their own c... See more
Company replied
I placed an order on 16th December 2025 and one of the two items has been delivered, I'm still waiting for the other item and am getting NO responses to any of my messages at all. Cancel my undeliever... See more
Company replied
Ordered something on 13 December as a Christmas present. We are now on 23 December and order is still processing. I have requested an update, received a completely separate automated update but... See more
Company replied
Awful customer service! Ordered 2 items 26/11/25, received one not the other. Tried contacting through website and instagram, only automated response, which was no help. I just want a refund for th... See more
Company replied
Appauled. Ordered in time for christmas delivery because it said it would arrive before christmas. Didn't arrive. They only contacted me because I chased but just with a 'we know you haven't had... See more
Company replied
I placed an order on the 19th December and still have not received it. The expected delivery was 2-3 days. I have sent two emails (which state will reply within 48hours) it’s been over two week... See more
Company replied
Absolutely shocking experience placed an order on the 16th of December still do not have the item. I have no way of contacting you other than email Facebook or Twitter and you are not responding wit... See more
Company replied
Appalling company to deal with when there is a problem. Ordered an xmas gift for a friend on 25/11/2025, had two email notifications that there was a delay; the last being on 12/12/2025. Since then I... See more
Company replied
Update: still no response to any messages i have sent... disgusting.... Absolutely appalling customer service. Ordered on 10/12/2025 and I have still not received my order. Contacted them multiple tim... See more
Company replied
I placed an order on 7th December 2025, with an estimated delivery date of the 8th December (for a couple of Christmas presents). I have received no items yet (today is 3rd January 2026) and, despit... See more
Company replied
I ordered a mug on 15/12/2025, it is now 08/01/2026, it has still not been even dispatched. I have left multiple messages on their website cancelling the order and requesting a refund but have heard n... See more
Company replied
Edited to add that the reply I got on 3rd Feb saying they would 'look into' the issue seems to be entirely empty... it's now the 10th and I have still heard NOTHING. Original review: Wish... See more
Company replied
Ordered an item 4th December with 2-3 day standard delivery. Despite many emails looking for an update and a few attempts to reach out on Facebook messenger, I have yet to receive a response from an a... See more
Company replied
Placed an order 729349973 on 9 December 2025 which has still not been received. ? 26 January 2026. Received a reply stating being looked into 9 January 2026. Still not heard or received anything. D... See more
Company replied
I ordered an item on 22nd November but didn't received a dispatch confirmation for 12 days. In that time I ordered the same item from another company, Zavvi, essentially the same company, but at the... See more
Company replied
Ordered a gift for Xmas 3rd Dec. Not received and order still "Processing". Tried to contact via website message twice, no response. Unable to cancel order via website. had good experience in the pa... See more
Company replied
Item was supposed to arrive December 24th after ordering on the 18th. It’s now the 29th and it hasn’t been dispatched yet. Messaged on Facebook with no reply Tried cancelling via website... See more
Company replied
I ordered a gift on the 16th of December and it still has not shipped. I have tried contacting them through every available service that they have and I have still not had a reply. I also have tried t... See more
Company replied
Do not order from here. They upsell the great deals and the “guaranteed before Christmas” banners. I ordered on the 17th and the gifts never arrived. I messaged them a few days before Xmas e... See more
Company replied
Ordered Christmas jumper 1st week of December. Never received. Initiated chargeback with the bank and was sent an email approx. 1 week later from IWOOT stating ‘ unable to cancel order’. It’s the 7th... See more
Company replied
I ordered a tote bag on 07/12/2025, it is now 12/01/2026, it has still not been dispatched. I have left 2 messages on their website cancelling the order and asking for a refund. Havent had any conta... See more
Company replied
Ordered from IWOOT on 06/12/2025 and it was due for delivery two days later. However nothing was despatched and I kept receiving emails regarding my order stating there was no updates. I received a de... See more
Company replied
I made an order on 23 November and have not received any items. I have reached out and received no response. The items I purchased are still listed on the website, so this does not appear to be item-s... See more
Company replied
. On the 7th December I purchased Iron Studios Alligator order number 728988025 Today the 17th January 2026 I have not received the above item and it is still for sale in the iWoot website. I have... See more
Company replied
I ordered in November, nothing ever delivered. Apparently couldn’t cancel the order as it was “awaiting despatch” - for over 2months. Despite repeated promises that they would refund me they never did... See more
Company replied
Received a message today, 17/02/2026 saying the gift I ordered as a Christmas present was going to be delivered this Thursday. Couldn't get a refund when I asked. Couldn't get it cancelled long before... See more
Company replied
Kayleigh, As your reply to my initial TrustPilot review remains the only communication I have received, I am addressing this message to you directly, Kayleigh. It has now been 35 days since I p... See more
Company replied
If I could give lower than 1 star... I would. Ordered a couple of things on 3rd of December, still haven't received anything. Multiple emails have been sent asking for an update, all you get is an aut... See more
Company replied
Company details
Information provided by various external sources
Gadgets and gift ideas, cool toys and unusual gifts from I Want One Of Those
Contact info
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Northwich, United Kingdom
- www.iwantoneofthose.com
2.6
Poor
17K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
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Unfulfilled Order and Broken Customer Service Process
I placed an order with IWOOT on 9th December with an estimated delivery time of two weeks. Unfortunately, there was no communication or update from the company within that timeframe.
In late December, I received an email apologising for the delay and advising that any concerns could be addressed via a website link. However, this did not lead to any resolution. Then, in late February, I received another notification—still without the product—and found that the provided link was no longer functional.
Since then, the company appears to have launched a new website (while retaining the same trading address). When attempting to log in using the original order details, there is no record of my purchase.
Overall, this has been an extremely frustrating experience with a complete lack of transparency and customer support. Based on this experience, I cannot recommend IWOOT and will be reporting the matter to Trading Standards.
9 December 2025
Unprompted review
Reply from Iwantoneofthose
Hello Grant,
Thank you for leaving your review.
I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Absolutely shocking service
Absolutely shocking service. Still waiting on order from November 2025. Cant access my account, can't get any answers. Took my money fast enough. Scam service. DO NOT TRUST.
20 March 2026
Unprompted review
Reply from Iwantoneofthose
Hi Kate,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Ordered on Jan 1st for Black series…
Ordered on Jan 1st for Black series helmet. Apparently "encountered a processing error so I've raised this for you" on 16th Feb Still no word currently on March 9th. Now the have seemed to have changed there website and I can no longer log on to my account and all links in previous correspondence or order confirmation. REALLY?? Should have headed te reviews. Terrible!! Now thinking I have been scammed
9 March 2026
Unprompted review
Reply from Iwantoneofthose
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Sam
Just received my package and I can not…
Just received my package and I can not fault the purchase from
Start to finish. I ordered a SpongeBob Funko pop for my Grandson. The box was well packaged which was lovely to see. I contacted the Customer Service Team yesterday just as a rough guide when my parcel will arrive, they confirmed it’s today and even gave me the tracking number. Will definitely buy from here again
7 March 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Avoid
Avoid - scam company who do not respond to emails and do not have stock provided on their website
23 January 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Sam
Do not order from these crooks!!!!
Do not order from these crooks!!!!
Still haven’t got a refund from items ordered and never dispatched from middle of December! No reply via message and no phone number!!!
26 February 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
IWOOT
FALSE ADVERTISEMENT AND REFUSED RETURN……
FALSE ADVERTISEMENT AND REFUSED RETURN…
Ordered a hat that came about a month later with no communication what so ever and then to my surprise the hat arrived with no “ premium cotton bag” or even a box so i returned but they sent it back to me because it “smelt of smoke” yet nobody in the household even smokes!!!
If you packaged your items correctly how they are advertised instead of falsely advertising your products maybe they would avoid picking up unwanted smells during storage and transit which is clearly where the item picked up the smell… pathetic, trading standards informed
19 February 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
Used to be a 'go to' for Christmas and…
Used to be a 'go to' for Christmas and birthdays.
Most goods on site have been around for years and the service I received from IWOOT and on of their sellers has put me off ever using them again
2 December 2025
Reply from Iwantoneofthose
Hi Alan,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Stephen
Received a message today
Received a message today, 17/02/2026 saying the gift I ordered as a Christmas present was going to be delivered this Thursday. Couldn't get a refund when I asked. Couldn't get it cancelled long before it should have arrived either. Ordered at the start of December.
15 December 2025
Reply from Iwantoneofthose
Hello Thomas,
Thank you for leaving your review.
I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Disgraceful company
Disgraceful company ordered 2 items on the 3/2/2026 still havent arrived, now being told one was delivered which wasnt and one not in stock. Yet Both items still say being processed, no refund at all still waiting after 13 days. AVOID
3 February 2026
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
IWOOT
Amazing the things you find on the site
17 March 2025
Reply from Iwantoneofthose
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Unprofessional practice
3 items ordered before Xmas 25 with a 3-5 day delivery given. Only 1 item arrived during this period. By early January 2 items had still not even been processed and as originally intended as Xmas presents I wrote to cancel order. Receiving no confirmation of cancellation I wrote again stating items have not been dispatched please do as I ask and do not take monies from my account. On 23.1.26 one item was cancelled but one still remained. I received notice that company was having computer issues. I wrote again saying cancel the last item and do not take monies from my account. When looking at my bank account later I was very angry and frustrated to see monies had been taken from my account for the last item and in due course it arrived. Can only say what an unprofessional practice from start to finish. Delivery date was not true as - goods were not even in their possession. Several attempts to cancel order ignored. Monies taken from my account when specifically told not to on two occasions.
So annoyed and unimpressed.
16 December 2025
Reply from Iwantoneofthose
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Sam
Fraudulent company.
Fraudulent company.
I placed an order for a Christmas gift on 11th December 2025, which their checkout told me would be delivered on the 12th.
By the 22nd, their published last dispatch date, it still hadn't reached me. So I contacted them via their online contact system in their account centre asking if it would likely be delivered by Christmas.
I had no response to the message, so by the 24th I contacted them again requesting the order be cancelled, and explained that as a Christmas gift, it arriving after Christmas was no use to me.
By the 21st January I had still received neither my order or any reply to either of my contact attempts, so I raised a dispute with my card provider.
Magically, 3 hours later, I got a dispatch note for the order, or rather for half of it, which then showed up the following day.
I contacted the company again on the 22nd January telling them that I had already disputed the transaction, no longer wanted the order, and wanted to return (unopened) what they had shipped me.
To date (13th Feb) Iwantoneofthose/THG/Zavvi have never replied to any of my 3 contacts.
They cannot deny that they received them, because they still to this day show up as messages within the "customer service contact centre" within my account, showing the dates I contacted them and the content of each message, and the "Last Replied" timestamp simply says "-".
They have now provided dishonest information to my card provider telling them that they had shipped my goods (after the dispute was raised) then contradicted themselves to say they'd only shipped *some* of the goods because the rest had been requested cancelled (when I had requested the entire order be cancelled), but that they couldn't refund me because of the dispute (there was a month between me requesting the cancellation and raising the dispute, this comment clearly shows that they only even tried to action part of the cancellation after the dispute was received).
So just over 2 months after placing an order, I did not receive the order in the timeline I was supposed to, they've completely ignored 3 contacts I've raised with them, but they have found the time to lie to my card provider about their failure to either deliver my order on time or cancel it.
Update 14th March 2026: It should surprise no-one reading this review that despite the below response promising someone would look into and contact me, a month later I have still had no communication whatsoever from these thieves. Who, again, have literally taken my money, provided nothing in return for it, and lied to my card provider about what they've done.
24 December 2025
Unprompted review
Reply from Iwantoneofthose
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Sam
Great service
I needed to cancel an order no one at fault just a pre release which would be too late for me to give as a present. Spoke to Mike who instantly understood my problem. Sorted and cancelled immediately perfect service very impressed.
6 February 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Terrible communication and don't trust their delivery dates
Terrible communication, delivery delayed. Should have been 4 days but 9 days later still hasn't arrived.
I had to reach out 3 times to find out 1 item want available so was stalling delivery of 3 items.
Never updated me, 24 hours to get back to me each time I tried to find out what was happening, no apologies, still charged for postage... just inefficient all around and missed getting products in time for mates birthday.
Will never use again and suggest everyone be wary about their delivery dates.
3 February 2026
Reply from Iwantoneofthose
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Sam
Quick update
Quick update, I posted a review with the hope this might get iWoot to actually reply to a message and shock of shocks they did, eventually after another month they cancelled the order and said I’d get a refund, I did but it was missing the postage id paid for, only a couple of quid but not the point..they didn’t deliver anything. Be careful using them as their customer service is shit and you’ll likely not receive what you ordered, get short changed on a refund or probably both, I placed my order on dec 14th 25 and it was resolved on the 9th of feb 26, I will never use them again that’s for sure!
9 February 2026
Unprompted review
Reply from Iwantoneofthose
Hi Andrew,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Stephen
Still not received the item since November
It took weeks and weeks for part of an order I did on black friday (in November) to arrive with really poor communication - One item is still missing (mid-Feb!) and I've had no communication or refund for this, despite messaging several times.
9 February 2026
Unprompted review
Reply from Iwantoneofthose
Hi,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
Your details have been passed on to the relevant team who will look into this issue for you and will look to contact you as soon as possible with further information.
Kind Regards,
Sam
Never received
I've never received the item.
The only positive point is that they 've never charged me, so at least I didn't have to ask for a refund.
22 December 2025
Reply from Iwantoneofthose
Hello Aurora
Thank you for leaving your review.
I am sorry to hear about this experience. I have raised this with the relevant team, who will contact you to assist further in due course.
Kind Regards,
Kay
Scammers, won't refund cancelled order.
I placed an order in early December that was supposed to arrive a few days later. When it wasn't arriving I contacted the company and tried to cancel the order, they argued this saying it wasn't possible but eventually I got an email saying my order was cancelled and I would be refunded, this email was received on the 17/12/25. Out of nowhere on the 5/2/26 I received an email saying the order was dispatched and was expected to arrive on the 9th of December. I checked my bank and no refund had ever been received, I immediately contacted iwoot and they replied today with an automated message saying it wasn't possible to cancel it since it was dispatched, which seems unlikely since it's supposed to arrive in December! Joke of a company, useless customer services, still waiting on a refund that was supposed to be processed in December.
6 February 2026
Unprompted review
Reply from Iwantoneofthose
Hello Julia,
Thank you for leaving your review. I am sorry to hear about this experience.
I cannot currently locate your account, however I have sent you a request via TrustPilot so you can provide some further details, and we can assist you further.
We look forward to resolving this matter for you.
Kind Regards,
Kayleigh
Never delivered what I ordered
I ordered in November, nothing ever delivered. Apparently couldn’t cancel the order as it was “awaiting despatch” - for over 2months. Despite repeated promises that they would refund me they never did so I had to do a fraud report and get money back from my bank
5 February 2026
Unprompted review
Reply from Iwantoneofthose
Hello,
Thank you for taking the time to leave your review.
I am sorry that you have faced this problem with your order, we will investigate your issue and will send a message to your account, please see this when possible.
I look forward to resolving this for you.
Kind regards,
Zavvi
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