IVY Travel UK Reviews 

137
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently praise the dedicated staff for being exceptionally helpful, patient, and deeply knowledgeable when organizing various complex holiday packages. Travelers frequently highlight that the entire booking process feels completely effortless, remarkably quick, and thoroughly customized to meet specific family budgets and personal requirements. However, some customers also noted that they needed to manage multiple itinerary changes or schedule adjustments throughout their initial planning experience. Despite these occasional itinerary modifications, consumers consistently found the overall customer service remarkably reliable, friendly, and supportive from start to finish.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting helpful and professional service from agents.... See more

Holidays

Clients share positive opinions on holidays, noting that agents provide expert knowledge and tailor trips to... See more

Customer service

Users describe positive interactions with customer service, noting that agents are exceptionally helpful,... See more

Service

Customers had positive experiences with service, frequently praising staff members for being helpful, quick... See more

Booking process

People report positive experiences with the booking process, describing it as straightforward, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When I first contacted Ivy Travel to discuss our thoughts on a holiday in Thailand I didn’t know what to expect because we have never used this company before. Andrea was excellent, she listene... See more

Rated 5 out of 5 stars

Request made for a quote, got a prompt reply from Andrew Clark with a fab package but unfortunately I had a clash in my diary so could go ahead. What's app messages were courteous and quick with phot... See more

Rated 5 out of 5 stars

The agent, Andrea , who I dealt with was amazing . Not being technology minded., she helped me through every stage of booking my holiday . She found suitable flights and excellent accommodation for my... See more

Rated 5 out of 5 stars

Enquired about a holiday to Thailand after seeing an advert on social media. Andrew contacted me directly and talked me through all of our options. We looked at the options offered and asked for some... See more


Company details

  1. Travel Agency
  2. Travel Aggregator

Written by the company

At IVY Travel, we make planning your dream trip easy, exciting, and totally stress-free! Whether it’s a magical adventure to Disneyland Paris ✨, a beach escape ☀️, or a quick city break ✈️ we’ve got you covered. Our small but mighty team is all about personal service, great vibes, and getting every detail just right. You dream it, we plan it simple as that! Let’s make some memories together! IVY Travel is a Part of OWT Group Ltd


Contact info

4.8

Excellent

TrustScore 5 out of 5

137 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(137)

130 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant

Brilliant, really helpful, cant fault Andrea from start to finish helping us book a Greek island cruise we thought we could only dream of!

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent fast service

Excellent service. Amilia was quick to respond to my messages and quick with getting back with a quote for a holiday. Took the time to ask questions and figure out exactly what was needed for us. Thank you.

30 March 2026
Unprompted review
Rated 1 out of 5 stars

I delivered completed work to IVY…

I delivered completed work to IVY Travel UK, yet payment remains outstanding.
This kind of experience raises serious concerns about professionalism and financial accountability.
Exercise caution before engaging with this company.
They are scammers.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Amalia

Amalia, my sales rep, was more than helpful trying to find my family a holiday with decent flights and at an Affordable price.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service

From the moment we contacted Ivy Travel and in particular Andrea we felt in safe hands. We suggested an itinerary and Andrea came up with the goods. She sorted flights, transfers and three wonderful hotels in Borneo providing us with a blend of culture, nature and relaxation and a holiday truly to look forward to. Thank you.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Super simple & a great deal

Andrea made the whole process super simple and found us a great deal. She accommodated for all of our needs and wants and was happy to go the extra mile to find us the perfect package.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

I will say this is the best Travel…

I will say this is the best Travel company I have used so far. Andrea has been patient with all my questions to Travel to disneyland with my girls. Let the countdown begin!!! Thank you so much ANDREA!!!

14 February 2026
Unprompted review
Rated 5 out of 5 stars

Top class service

Excellent service i have to say they really went out of there way to help me book my trip and made it very simple,special mention to Andrea who I was dealing with she was super helpful and patient five stars to her for sure

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I’ve booked !!!!

Ray was extremely helpful from start to finish … checking times of flights … changing the hotels to accommodate three people … and getting really realistic prices … after checking everything.. I have booked .. and now can’t wait to experience the Thailand holiday ..
Get in touch with Ivy Travel .. and Ray … you won’t be disappointed!!!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

So far I am extremely impressed with…

So far I am extremely impressed with Ray at Ivy Travel. The booking process has been a doddle, it’s a great deal, he answer all my numerous questions and replied quickly even on a weekend. I have felt confident in the booking process and feel assured that everything else will go smoothly leading up to actually going.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Ray was fantastic giving me many options for my trip. He was prompt with his replies and really tried his beat to get the best deal for us.

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

I had a very nice experience with IVY Travel through Andrea. She was very helpful and professional.

14 January 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look