Ivory Graphics Ltd Reviews 

379
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff for providing exceptional service and helpful guidance throughout the production process. Consumers are also thoroughly impressed by the superb quality of the printed products and the fast turnaround times. People often highlight how easy it is to communicate with the team and bring creative projects to life. Some reviewers were not happy with occasional production issues, noting instances of misaligned printing or damaged items upon delivery. A few people also mentioned that dealing with specific minor defects or shipping delays can sometimes cause frustration.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting outstanding materials and beautiful... See more

Quality

Customers consistently note positive experiences with quality, highlighting brilliant materials, sharp image... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting a professional, kind, and... See more

Customer service

Consumers find customer service to be exceptionally positive, describing the team as responsive, helpful, and... See more

Service

Reviewers mention positive feedback about service, highlighting a consistent and professional experience.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We requested an order at very short notice and the team at Ivory worked with us to make sure we could meet this deadline. From Jason in sales to the artwork team Olivia and Louie, they were all wonder... See more

Rated 5 out of 5 stars

Simple process, attentive team, and great quality final products. I would highly recommend Ivory (and already have). I used Ivory to help me launch a new product for my business - a deck of creati... See more

Rated 5 out of 5 stars

Ivory Graphics are my go to company for printing spirit cards. The quality of product is superb and their customer service is one of the best I've experienced. They are attentive and friendly and know... See more

Rated 5 out of 5 stars

Mel was very supportive and attentive as I made my decision to have my first card deck printed I was able to eaisly upload and change the templates (making numerous revisions)and everything was done... See more


Company details

  1. Toy and Game Manufacturer
  2. Commercial Printer
  3. Digital Printer
  4. Digital Printing Service

Written by the company

We’re Ivory, one of the largest custom card deck manufacturers in the United Kingdom! With over 30 years of experience in the industry, we have established ourselves as a leading provider of high-quality card games. We understand the importance of precision and attention to detail when it comes to printing cards. Whether you are a game designer, a tarot enthusiast, or a coach looking for custom cards, our team of skilled professionals is here to bring your visions to life. We take pride in our state-of-the-art printing technology and our commitment to using top-notch materials, ensuring that every card we produce exceeds your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

379 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(379)

138 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Thrilled with the service I received…

Thrilled with the service I received from Ivory Graphics, impressed with the quality of my cards/deck & how helpful they were throughout the whole design & production process - I highly recommend them!

16 December 2024
Rated 5 out of 5 stars

Great people!

I’ve had packs of playing cards produced for over eight years now by Ivory Graphics. The work is always to a high standard, the team always very helpful, and the packs of cards are always delivered on time. I would definitely recommend Ivory Graphics to everyone. Great people and a great product!

15 December 2024
Rated 5 out of 5 stars

Fantastic quality and service

It's very hard to trust quality online if you can't walk in to a printer. But believe me this is top quality work and Ivory really know what they're doing. They have systems in place for proper proofing and expert staff who know the business inside out. They are responsive and their pricing is also competitive. Their customer service is second to none, nothing is too much trouble. The cards I received were expertly printed, extremely high quality. Thanks to Louie in particular who steered me through the process and was very accommodating. I'm a professional designer and I recommend this printing firm for their expertise and service, it's rare to find.

19 December 2024
Rated 5 out of 5 stars

Excellent service all round

The process of using templates to create the artwork was very straightforward and clear. Staff were really helpful and communicated information clearly and accurately. Speed of delivery was fab. Many thanks

15 January 2025
Rated 1 out of 5 stars

Goalposts moved for delivery

Went with Ivory to fulfil a sizeable client order for customised card decks. Initially their support was great - took a while to get our proofs sorted due to back-and-forth with them, but they got done and client was largely pleased with the way the tester pack looked.

Having had next to no communication from Ivory after the full order was paid for, I was informed over email with no pre-warning that there had been production delays and our cards would not arrive until the end of January, which would have been 2 weeks late for our client to deliver their workshop, of which the cards are a central element.

When raising this over the phone their customer support was less than helpful, and tried to blow us off with the 'production delays, we're busy' spiel. We eventually cancelled the order and went with a local supplier, who were able to fulfil the order to a high quality and deliver it on time. Getting a refund from Ivory for this order required multiple chasers from myself and the MD of the company.

Their products are a good quality... when they arrive. Don't put an order in if you need your products by a certain date - they'll take your money all the same even if they can't fulfil it on time, and will move the goalposts without warning.

17 December 2024
Ivory Graphics Ltd logo

Reply from Ivory Graphics Ltd

Thank you for your feedback. We’re truly sorry we couldn’t meet your expectations on this occasion.

We worked closely with you to finalise your proofs and were pleased to hear that your client was happy with the tester pack. However, with production heavily booked during the Christmas season, the delivery date ended up later than planned. We completely understand that this was not ideal for your client’s workshop deadline.

While we couldn’t meet your deadline this time, a full refund was promptly issued to address the situation.

We are actively working on improving our scheduling and booking system to ensure we can meet deadlines more effectively, even during busier periods. We would love the opportunity to work with you again in the future.

Rated 5 out of 5 stars

Making sample pack dreams come true...

Total joy from start to finish when it came to ordering my sample pack!
Easy to understand and very informative website, options, process, and excellent communication from the team.
Quality of the final product is outstanding, and I highly recommend!

19 December 2024
Rated 5 out of 5 stars

Wonderful service

Just wanted to say how helpful everyone is at Ivory Graphics. Since day one they helped and guided me in my project and were really efficient in sending my order via courier. A special mention to Jess who has been so kind with answering my frequent telephone calls. Thanknyou I shall definitely be using them again.

18 December 2024
Unprompted review

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