Italo Treno Reviews 

Racist attendants. On our way to torino, a regular mask is allowed but on our way back, the attendant said my mask wasn’t an ffp2 w/c i understood. so he made me stand outside of the passenger seats area right beside the exit door, then my friend noticed that an Italian man was wearing the same mask as me but he just let him through. i went back on my seat because it was unfair, but when we tried to discuss about it he said he has no time for argument. Next time, implement your rules consistently.

I like Italo so much better than trenitalia. I supposed the delays are due to trenitalia mistakes considering they've got the track monopoly and they are a total mess or trainwreck, no pun intended. I like Italo so much better for it's way cheaper and get pretty great deals. I travel to Rome often and find great first class deal, like you will never find in trenitalia. The catch is that the good bargains cannot be changed without a pretty high fee so it is better to be sure about the schedule. Italo's first class is not half as fancy as trenitalia but I still do not care. The trains are modest but clean, the seats are comfortable, it can sometime be considered ending up travelling at trenitalia standards but at a much cheaper fare, so may as well pick Italo.

We were sent to the wrong train by an attendant at the desk. We boarded the train and were informed we were not on the right train, we did not understand why we had been sent to the wrong train. The attendant (a short man with glasses) who informed us of this, said we would have to pay €150 euro, as we sat on this train for one stop. We knew this was not right as the stop was only 10 minutes. Besides that point, we were sent to this train by a member of their staff, so why are we paying so much for someone else’s error? This is completely unfair. The man with the glasses was also extremely aggressive, and had earlier thrown face masks at us due to us not knowing they are mandatory on the train (there were no announcements of this until after he had approached us and nobody else was wearing one). The man with the glasses was being extremely extremely rude, he was shouting at us, but not helping us figure out where we needed to go to sort out this error. We are 4 girls from another country and it was extremely aggressive E to the point where a bystander came over, asked us if we were okay and if he needed to intervene, he also helped us sort out our journey, because the attendant in the glasses was not doing so. so I asked the man in the glasses for his name, and if we could speak to someone else who wasn’t so unhelpful, and aggressive. He did not tell me his name and started shouting “bring your things and come with me right now” which was extremely worrying. We did not, we exited the train when it stopped and saw him but he did not say anything. We asked a woman attendant for help (trainitalia) and she was so so so helpful and lovely, the actual price was €10 to sort out the error, so the man with the glasses was lying and trying to take advantage of the fact we did not understand. 10000% the worst experience I’ve ever had, my friends and I were extremely anxious and scared and the man was unnecessary aggressive and I will also be writing a formal complaint to send to the company itself. I can see here the reviews are bad and it doesn’t surprise me in the slightest. Absolutely horrendous and the fact that this man did not give me his name indicates that he knew he was being spiteful and trying to take advantage of us. If what he was doing was the right thing (charging us €140) he would have given me his name and told us that any other member of staff would agree that he is doing the right thing. But instead he became aggressive and started to tell us to “get off right not and come with him”. My friends and I are absolutely disgusted, and we will NEVER travel with this horrible, disgusting, careless and unhelpful company again. 0/10 experience and has left us very anxious and overwhelmed for travelling again during our stay.

We are two old ladies, 65 & 60 who have been carrying our heavy baggage all over Italy. We've both had knee replacements and too much walking can be painful and exhausting for us. We got on the train at Santa Lucia, bound for Firenze, and sat down at our assigned seats. Halfway through the journey we are told that we have been reassigned seats in coach 10. So we had to take our heavy luggage and drag it along four coaches. When we got to our new seat numbers other people were already sorting in them. So we took what was available. The aircon in coach 10 isn't working. They said we should have received an email notification telling us about our new seat numbers, but there weren't any. This is disgusting!

Train ontime and clean . WiFi poor : difficult to connect to and bad performance.
Power charger not fit for use. Very slow charging laptop and double pin 220V female socket makes loose the power plug.
Need to replace with modern USB sockets

I purchased a ticket, and the website said I could change the date at no cost. Once I tried to change the date the call centre said that there was a typo on the website and they meant I could only change the time, not the date. They refused to reimburse the ticket. 50 Euro down the drain. Total fraud

Delayed trains and worst customer service I've ever talked to. I was trying to have informations about the delayed train because I was about to miss my flight from Rome to Sydney, but the lady just didn't let me talk at all, just yelling at me saying she couldn't do anything about it. Avoid if you can.

Don't take this train if you want to leave or arrive on time.

Was in the train, for that price would have taken another one. Unfriendly personal. Bad holiday start.

Racist attendants. My first day is in Italy as a black traveler, I took this train to a neighboring city. I have never been harassed before as much as I have been on this train. They tried to find every reason to kick me off. The first reason was that I took an earlier train because ticket changes were ‘free’ ,so they tried to kick me off or make me pay twice for me ticket. Then on my way back, the attendant decided my mask wasn’t satisfactory so she tried to kick me off, even though other white passengers had the same mask as me.

I can't understand how this train company can have no flexibility if your connecting train has been delayed. I had a two hour delay from a previous journey which meant I had missed my train from Milan, I had to get on the next available train. I assumed it would be perfectly normal to just pay the difference as this is the case in England..The train worker was incredible rude and not at all helpful. It was like talking to a robot... I wasn't allowed a refund or pay the difference so had to spend an extra €100.00 euro.... I was treated like I had tried to get a free journey.. She kept refering that they are like a airline and all this bull... Honestly totally rubbish, will not use again especially with the unreliable service Italian trains can have. They also don't seem to have any customer support team. If you're going to use this service make sure you spend a Extra and buy the Flexi service incase you get a delay from a connecting train or just use treni Italia so that everything is under one name as Italotreno don't want to know..

Vergognoso customer service a pagamento e inefficace, nessun controllo anti Covid sui treni. Superscam.

I having been trying for months to get though to the customer services on the phone to get a voucher refund but there is no answer whichever time of day or night I call. Bye bye €150 I fear

Missed the train while waiting on the platform. They changed the platform a minute before with no evidence on screens. I had to pay extra To take the next one. Welcome to Italy.

Do not book this train company. They will be multiple hours late and will not keep you updated about the delays!

Lost my bag and everyone was as unhelpful as possible. Never found it

I bought a first class ticket from Venice to Bologna to travel on 7/31/2021. My bagagge got lost and I called Italo to report the incident. They said the train ended in Salerno with any lost item on it. I request to make an investigation *check the cameras to find out who took the my luggage from wagon number 2. They said they are not responsible for missing items. I noticed a couple from Spain had the same problem on their honeymoon. It is unaceptable thay Italo also refused to provide a written report/claim number in order for me to get a new passport and to claim to my insurance. Luis Nunez from NYC, USA

Se avessi potuto dare Zero Stelle L avrei fatto! Treno come al solito in ritardo questa volta dovuto a cambi di posti a sedere mal gestiti; 160€ di biglietti per due persone e neanche una bottiglia d acqua offerta! Scandalosi mi sembra di vivere nel terzo mondo! Inoltre nessun tipo di ristorazione sul treno! Mai più!

If I could have given Zero Stars I would have done it! Train delayed as usual, this time due to poorly managed seat changes; 160 € of tickets for two people and not even a bottle of water offered! Scandalous I seem to live in the third world! Also no type of catering on the train! Never again

You know it's bad when you have to pay to speak with an operation and you don't even know if they can fix your problem.

High price without a fully flexible option, even the Flexible option will charge you minimum 20% of the fare.

Useless customer service, not even trying to offer an alternative to change route, you can only change dates and time.

I had to postpone my vacation due to Covid-19 pandemic. They wrote they would reply within 90 days at the least to the e-mail I wrote for the refund of the train ticket, although 109 days have passed, it has been a very disturbing situation not to receive an answer yet.