Italian Gourmet UK Ltd Reviews 

1,135
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Found exactly what I was looking for, no problems with ordering or delivery . Great company lots of really good products.

Rated 5 out of 5 stars

Was able to get a breakfast cereal for my autistic son because Ireland seems to have stopped stocking that specific type of Krave. Great to be able to buy it in bulk. Delivery was good considering o... See more

Rated 4 out of 5 stars

Everything supplied was excellent, the only sad part was the use of a sub-standard courier, who chose to leave the package in our front garden, in the rain, with no apparent attempt to knock, ring or... See more

Company replied

Rated 4 out of 5 stars

I just enjoy shopping with your company. It's so hard to find true Italian foods up here especially with the selection & the price is reasonable. I will miss ordering my usual goodies. Hope you change... See more

Company replied

Company details

  1. Italian Grocery Store

Written by the company

Italian Gourmet your Italian food online store in the UK home delivery across the Europe of pasta, extra virgin olive oil, tomato, flour and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(1,135)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Biscuits were perfect

Biscuits were perfect, the outside box was battered, but not 1 broken biscuit. Took about 2 weeks to arrive but what a treat once here!

18 January 2024
Rated 1 out of 5 stars

Avoid for all cost!

Avoid for all cost!

Placed order 02.02 and item not here still now (14.02). I bought my Candies somewhere else and they deducted money for delivery.
Never buy anything
Disgusting 🤢🤢🤢🤢🤢

13 February 2024
Unprompted review
Italian Gourmet UK Ltd logo

Reply from Italian Gourmet UK Ltd

Good morning,
shipping times are clearly stated both on the website and in the order confirmation email, and delivery is expected within the stated timeframe.

We are sorry that you did not notice them.

If you do not wish to receive your order, you can refuse it, but of course you are responsible for the shipping costs.

We are there to pay for our own mistakes not those of our customers.

Thank you for your purchase.

Rated 2 out of 5 stars

Not a nice company to deal with

Not a nice company to deal with. I initially made a big order prior to Christmas it was only after delivery I was told a lot of items out of stock a couple of gifts I had planned to give away arrived in damaged boxes so that was a let down. Part of the order was green olives which looked lovely but on tasting had no flavour whatsoever. Two panettone’s were bone dry with one having no filling at all I complained to them and I received a rude email back when I challenged this I was told sorry it was the sales team who sent that email like that was a reasonable excuse! I sent photos of the panettone that had no filling they responded saying not their problem got to the manufacturer! Zero customer service when things go wrong won’t be ordering again. Your response is really sad you sell products to a customer when the goods are not as described you pass the customer off and don’t care! No response to the rude emails either! Your response still shows customer service is lacking “not your problem” but it’s not the fault of the customer who has paid either but you profit either way and the customer is left without the item and no refund, very poor

18 December 2023
Unprompted review
Italian Gourmet UK Ltd logo

Reply from Italian Gourmet UK Ltd

Good afternoon,
we are sorry about what happened, but:
1) if a product does not meet the clinte's expectations, it cannot be our fault;
2) the missing products were reported and refunded upon dispatch (unfortunately warehouse incongruities can happen);
3) the panettone without filling is really strange, we have not had any reports like yours from other customers.

We remain at your disposal, thank you.

Rated 1 out of 5 stars

Thanks

Many thanks for help and understanding

Regards,
Customer

21 December 2023
Italian Gourmet UK Ltd logo

Reply from Italian Gourmet UK Ltd

Good evening,
the refund has been made.

Rated 4 out of 5 stars

Delicious Ricciarelli, individually wrapped

My order took a few weeks to arrive but I understand it came from Italy, so the delay was due to that. The product is of high quality (Ricciarelli) and delicious. When I opened the pack, I discovered that each one was individually wrapped and I liked that.

13 December 2023
Rated 5 out of 5 stars

Made a purchase of 3 Baileys filled…

Made a purchase of 3 Baileys filled Pandora and it arrived before Christmas unexpectedly. When I contacted the company they informed me I could have cancelled order which I chose not to do so . Made lovely Christmas presents , so would recommend.

13 December 2023
Rated 5 out of 5 stars

Great products, better prices!

Mulino Bianco Baiocchi it’s best chocolate cookies what you can buy in my opinion. The coffees, drinks everything it’s just way above than everything else!

12 December 2023

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