Ison Harrison Solicitors Reviews 429

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers had a great experience with this company. Many customers are very happy with the service provided, often describing it as efficient and professional. The staff is consistently praised for their helpfulness, attentiveness, and ability to make complex processes less stressful, with many appreciating their prompt communication and updates. People frequently highlight the excellent customer service, noting that queries are answered quickly and thoroughly, contributing to a smooth overall experience. However, some people were dissatisfied with the service, mentioning a lack of communication, ignored complaints, and slow response times. These customers also reported difficulties in understanding legal terms and feeling that their concerns were dismissed, leading to a frustrating experience.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their efficiency, professionalism, and... See more

Service

Customers had positive experiences with service, with many reviewers expressing satisfaction with the... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Response time

Consumers find response times to be ambiguous, with many praising prompt and efficient communication, noting... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers praising clear and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ison Harrison provided a smooth and stress-free experience from start to finish. Leashia C was prompt, proactive, and kept everything on track, completing our sale ahead of the expected date. Thanks t... See more

Rated 5 out of 5 stars

Charlotte Asquith at Ison Harrison Leeds has been amazing & is the only fully positive service we’ve had throughout our selling & buying process. She’s been patient with me when explaining things... See more

Rated 5 out of 5 stars

We were directed to Jen Bateman at Ison Harrison when selling our business unit. Jen was extremely prompt and very professional while dealing with it all. We used the electronic system to sign and com... See more

Rated 5 out of 5 stars

We used Ison Harrison Solicitors to assist with our property sale and would recommend them to our friends and family. We dealt specifically with Sarah Smith and Leashia Chapman. House moves can be str... See more


Company details

  1. Law Firm

Written by the company

Ison Harrison is a full service law firm that has been advising and representing people nationally on their legal issues for nearly 45 years. The firm has a growing network of branches throughout Yorkshire and over 240 staff offering a wide range of legal services. The aim is to be Yorkshire’s most accessible and local solicitors.


Contact info

4.2

Great

TrustScore 4 out of 5

429 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

What a great service 5 🌟

Hi
First of all I’ll like to say thank you to Aimee and musti at the Pontefract branch what a lovely service they provided and smooth completion was kept up to date with everything they was doing and gave me date and was completed on that day I highly recommend this firm and specially these two people of ison Harrison Pontefract 5 🌟 regards Sufyan

13 February 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank Hayley and Meghan…

I would like to thank Hayley and Meghan at the Guiseley practice for dealing with the purchase and sale of 2 properties.
They were very professional and always answered any questions promptly.
They also would meet us face to face and supply paper copies of documents for those who are not very "techy".
They even let us use a spare office to complete documents.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

A very efficient conveyancing service…

A very efficient conveyancing service received from from Ison Harrison. I was able to do most things electronically and could get help when required by email and phone. Many thanks to Louise Brear and James Pascoe for helping with all aspects of sale and purchase.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much!

A huge thank you to Leashia and Sarah who have been fabulous in both the selling of our old house and purchase of our new house. We have been so impressed with the prompt communication, helpfulness and warmth in what can be such a stressful and uncertain time! Thank you both for your patience too!
Julia & John Coulthurst

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent fast and professional service

Jolene Briggs from the Skipton office handled our conveyancing expertly and at pace. It was an excellent experience from start to finish. Jolene was knowledgeable and helpful throughout, responding to queries promptly and providing information clearly and in detail. What stood out most was how proactive Jolene was and how we never had to chase for an update. We would highly recommend.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

I used the Leeds branch for the sale of a property

I used the Leeds branch for the sale of my property. Reeva Begum was outstanding and also Natalie Clayton. If I rang them for anything they were fantastic at ringing back within 5/10 minutes. Really great service and everything very efficient. All paperwork dealt with by email so easy to complete everything without a visit to the office.

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Terrible service. Poor response times


I used this solicitors to try and purchase an apartment in Selby.

This dragged on for 14 Months before I had no choice to pull out from the purchase.

I would like to say the experience I have had dealing with you has been absolutely terrible.

A constant lack of information and the reply time is shocking. It even took them a week to get back to me regarding the final payment, kind of says it all really.

The fact that they said they would be happy to represent me in any future purchases made me laugh out loud, I'm sure you would you've just earned over a grand to fail at what I hired you to do.

I will not be using your services again, and I would suggest that you think hard before using this companies services.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service received from…

Excellent service received from Kirstie, Charlotte and Chloe at Ison Harrison. Thank you all so much for a professional service and for making our house sale and purchase run so smoothly 😊

13 January 2026
Unprompted review
Rated 5 out of 5 stars

If you want a firm that actually cares about its clients, look no further than Ison Harrison.

I cannot recommend Ison Harrison highly enough, especially the exceptional service from Ben Kenworthy and Charlotte Spink in the Garforth branch. Despite a stressful situation with a difficult seller on our onward purchase, they handled our sale with speed and professional excellence.

Throughout this emotional rollercoaster, Ben and Charlotte were fast, efficient, and incredibly communicative. I want to reserve the highest praise for Charlotte Spink. She was more than just a conveyancer; she became a supportive friend and a true champion for our interests, acting as a real advocate for us during a tough time. She was remarkably attentive, answering every call and email promptly, and relentlessly chased every channel to ensure things kept moving.

Charlotte’s empathy and dedication went far beyond her job description. Her responsiveness and willingness to go above and beyond were second to none. We will absolutely be using this team for our future onward purchase and for any legal needs for life. If you want a firm that actually cares about its clients, look no further than Ison Harrison.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

We had the pleasure of using the legal…

We had the pleasure of using the legal services of Gaz from the Leeds office. He supported my with a motoring offence where prosecution was a an option. We had great communication from Gaz and he provided clear advice. He attended the police station after business hours to support my son with his interview. We felt reassured by the advice and his presence during the whole process. He was great with my son and this helped. Thankfully no further action was taken by the police.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing

I made an online enquiry to discuss some legal assistance. I then followed this up by phoning them to check they had received my request. They confirmed they had, that it had been passed to the correct department, and that someone would be in contact. I have heard nothing. Disappointing.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Well accredited, not the most transparent

Not really great legal representation if you're unfamiliar with the territory. They don't exactly explain much about the process to you or give you any tangible advice. It's all very cut-and-dry and they don't make any effort to help you understand the process you're paying them to help you with

2 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent, efficient service!

Ison Harrison provided a smooth and stress-free experience from start to finish. Leashia C was prompt, proactive, and kept everything on track, completing our sale ahead of the expected date. Thanks to her efficiency, we were able to move into our new home just in time for Christmas. We’re really happy with the service and wouldn’t hesitate to recommend them.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional service

Charlotte and her team provided an exceptional service. I have used quite a few solicitors for conveyancing in the past and Ison Harrison were by far the best in my experience. I highly recommend them.

27 November 2025
Unprompted review
Rated 1 out of 5 stars

The service is non existent

The service is non existent. We have called and emailed endless times asking for a completion statement for a property sale that they handled for us. We have no paperwork for our company. Even a formal complaint to customer services has been ignored. How incompetent can you be?

27 November 2025
Unprompted review
Rated 1 out of 5 stars

They need to train there family…

They need to train there family solicitors to tell the truth in court and not lie...

These type of people can ruin live's...

Fortunately the solicitor got found out for being an inept liar...

2 June 2025
Unprompted review
Rated 5 out of 5 stars

Ison Harrison Solicitors Guiseley conveyancing

Hayley and Megan were very caring, considerate and professional. This was very much appreciated because we last moved 42 years ago and had to ask a lot of questions about the process.
Communication by email or phone was very efficient. All the way to completion we were kept updated.

11 November 2025
Unprompted review

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