I asked for delivery on Saturday and they arrived exactly on time Drivers very helpful and set up the bar in the front room for me. Was rang by the drivers when they were 1 hour away , as promised.... See more
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If I could give a minus score I would. Eager to take your money but customer service is diabolical. Told my order would take 8-10 weeks. 15 weeks later and endless phone calls to try and establish wha... See more
Company replied
DO NOT PURCHASE From this company!! No warning on website about 2 month lead time! Over £900 for a chest of drawers that looks miles cheaper than ikea stuff (and that’s doing Ikea an injustice). Made... See more
My home is a large Victorian era house, and finding furniture that doesn’t lean too heavily into “antique” or overly traditional styles can be a real challenge. After a lot of searching, I found... See more
Company details
Information provided by various external sources
Island Furniture Company supplies mahogany furniture, desks & sleigh beds in UK, french style furniture, willis & gambier, louis philippe furniture.
Contact info
Dacre Street 8, L20 8DN, Liverpool, United Kingdom
- www.islandfurnitureco.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically takes over 1 month to reply
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Bought the gorgeous Elaine dressing…
Bought the gorgeous Elaine dressing table in French ivory colour. It’s a fabulous piece of furniture with quick delivery and excellent customer services. Recommend this company.

Reply from The Island Furniture Co
I bought a pink throne chair for my…
I bought a pink throne chair for my granddaughter’s birthday , the item arrived on time and the drivers were very helpful by taking it into the bedroom. Great service all around

Reply from The Island Furniture Co
Can't believe I didn't find this…
Can't believe I didn't find this website when I was looking for throne chairs before the lockdown. We just had 2 throne chairs delivered in time for our first wedding this season. The quality and service is 2nd to none. Will definitely be re-ordering from this company.

Reply from The Island Furniture Co
Appalling
Appalling. I ordered a desk, waited months, and was told the supplier "had it on back order" (whatever that means). I eventually lost my patience and asked for them to simply cancel the order and refund me. That was over a month ago. I've not had any update, and am still a few hundred pounds of out pocket. Also furious.

Reply from The Island Furniture Co
Have ordered several times from this…
Have ordered several times from this company. Can't fault them , good quality furniture and always received fast.

Reply from The Island Furniture Co
Good service and quality
Great quality item. Very impressed with the high end polished finish and upholstery, I ordered the Throne chair in mahogany wood. Took longer to arrive but was worth the wait. Would use again.

Reply from The Island Furniture Co
I bought the partner desk in solid…
I bought the partner desk in solid mahogany wood. It is just what I wanted to store my documents in. The quality is very good and nicely finished.

Reply from The Island Furniture Co
What an amazing service
What an amazing service - thank you!
I ordered the Telephone box drinks cabinet last week and was a little unsure as not seen/heard of the company before ... they completely understood and went out of their way to make me feel at ease!
the cabinet was shipped and arrived within a week of ordering a great service
Thank you!

Reply from The Island Furniture Co
Exactly as expected and lovely quality
Exactly as expected and lovely quality. I got my Eloise sleigh bed delivered by 2 very helpful drivers who brought the item upstairs for us. The design is exactly as the image on the website and am very happy with the item.

Reply from The Island Furniture Co
I have my delivery today the bed is…
I have my delivery today the bed is outstanding quality waiting time is very very long but this worth the money in every meaning very happy with my purchase.

Reply from The Island Furniture Co
The service was excellent
The service was excellent, all done on-line , no problems at all and fast delivery. I am pleased with my furniture and with this company , would use again.

Reply from The Island Furniture Co
Good service
We like the furniture and the speedy delivery , good service from start to finish

Reply from The Island Furniture Co
Great service
Just had my 2nd throne chair delivered by two of the nicest guys. They took all the packaging off outside and positioned it in my shop where I wanted it. Great service

Reply from The Island Furniture Co
We had an issue with a hinge on the…
We had an issue with a hinge on the door of the telephone bar we bought - we only needed the hinge, but they replaced the whole bar straightaway. Excellent service, would recommend.

Reply from The Island Furniture Co
A happy customer
It is hard to fully appreciate how something you buy online will compare with the reality. We spend a nervous couple of months waiting for our bespoke Chantilly wardrobe to be made. Our expectations have been surpassed and we cannot find fault. Absolutely beautiful piece of furniture delivered by a professional team . a happy customer

Reply from The Island Furniture Co
Great product and fast delivery
Great product and fast delivery, but unfortunately the furniture that we ordered did not fit in the space that we wanted to use. Customer service were very good , the return was a no hassle experience and we had our refund straight away. Highly recommend.

Reply from The Island Furniture Co
Matter now fully Resolved Abysmal service and Zero Customer Satisfaction
This matter has now been resolved to my satisfaction with a full refund. Thank you
We ordered a butcher’s table for our new kitchen back in March. We paid £600 and there was no mention that the item wasn’t in stock. We waited and waited and waited, but it didn’t arrive and every time I emailed, I was told, we will look into this for you and get back to you by the close of day.’ No one ever did. I called the company three weeks ago and was told that the item was coming in the following week and would arrive with me at the end of that week. It failed to materialise. I’ve just emailed again to be told it should be in the warehouse in ten days! Three months after I purchased it! I have repeatedly requested a refund as is my right but this is being refused. I have explained I need the table for storage and functional purposes and will now need to buy one elsewhere but still the company continues to fob me off, ignoring all my requests to refund me or to at least call me. This is abysmal customer service and is causing endless stress. This is an expensive item and I have been shown no consideration or respect whatsoever. I have now contacted trading standards who have advised I am entitled to an immediate refund but the company refuses to communicate with me unless it is to fob me off again! Deal with this company at your peril

Reply from The Island Furniture Co
Used furniture delivered…
I bought a lot of furniture from this company last year and l thought they were excellent until my last order.l ordered a chest of drawer and mirror all in all including shipping was about 1000£,in February this year.My Furnitur e arrived yesterday 27/5/21 overdue the estimated date .I was horrified to what l saw, second hand chest of drawer with wear and tear cracks and visible signs of use.I rung the company several times yesterday and today -sent emails with pictures of the furniture to no avail.l m hoping this will be rectified as soon as possible

Reply from The Island Furniture Co
Satisfied customer
All my order has now been received. We are very happy all around with our purchase the only thing it was a kerbside delivery and we struggled to get the items into the house. Other that the furniture is finished beautifully and well worth the wait. Would recommend this company.

Reply from The Island Furniture Co
Elise sleigh bed
Our beautiful Elise sleigh bed arrived last week. It’s absolutely fab, lovely fabric and finish. Would recommend Island Furniture Co

Reply from The Island Furniture Co
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