I bought a lifetime license when this company first opened. And now that I'm having issues after my computer crashed and I no longer have access to the email that I used to purchase this software... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quick, bad and cheap made software to rip off people. Works more or less, too expensive. If you get on their website, you'll find no address, no phone number, nothing about the owner. Difficult to con... See more
Company replied
Total scam! Purchased iOS Toolbox Unlock software to unlock an iPad that we had forgotten the password to. Free trial would not do anything until the software was purchased. The software failed in b... See more
I use iSkysoft Video Editor. Works great. The only downside is converting is a slow process but I think that's the case with all video editors. To those of you complaining about the watermark on th... See more
Company replied
Company details
Information provided by various external sources
iSkysoft is a professional Multimedia/Office/Utilities software studio features on both Mac and Windows users. We aim to provide users with smart solutions to make our digital life much easier. For Customer Service: http://support.iskysoft.com/#232
Contact info
Software indusrty base, 518000, Shenzhen, China
- sally@iskysoft.com
- www.iskysoft.com
1.4
Bad
152 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Epic customer service failure
I bought a lifetime license when this company first opened. And now that I'm having issues after my computer crashed and I no longer have access to the email that I used to purchase this software I can't get anybody to answer the phone or return phone messages I talked to Stephen S. 1 time, and I have sent him multiple emails since. It's been almost 3 months since I sent support 2 emails and Nothing but crickets.
I am thinking they might want me to buy an upgrade. I guess I have no choice. One thing's for sure, it won't be a i Skysoft product.
When I recommended their products to a friend he called me back after he did a background check on them and I defended them when he started telling me about all of the things he found.
This company has been using the " we are a small company" excuse for about 10 years.
18 May 2025
Unprompted review
Scam artist..buyer beware.DO NOT WASTE…
Scam artist..buyer beware.DO NOT WASTE YOUR MONEY,..
6 September 2024
Unprompted review
Bad company!
The program is more or less okayish, BUT If you’re ending your subscription they just start a payment after a couple of months (6 months) again without authorisation!!!
Don’t think they will answer your email because they won’t!
It’s awful and a shame!
I have read another review here almost similar so it looks to me the company knows what they are doing with the credit card information.
I will make work of this cause it seems like theft to me. So don’t buy your stuff here.
28 June 2024
Unprompted review
Well i just like this program
Well i just like this program
And want to help others that uses it especially if they install it and discover
A issue with it
10 October 2023
Unprompted review
Reply from Iskysoft
Hi Steven, we are sorry that it is hard for us to provide some suggestions as we are not sure of your actual intention to use BS products like iEMU. However, it’s essential to note that companies should be transparent and make clear statements regarding the reason for recommending a specific product. Additionally, research on the product’s compatibility and reliability is important before making a purchase decision.
If you are encountering a problem during using our product or misleading by our website description, would you please describe it in more detail? You may send us the contact email after receiving an invitation from Trustpilot or drop an email at customercare@wondershare.com, and our support will contact you for further discussion and then provide a solution in a targeted manner.
Look forward to getting in touch with you~
I like the first question posed on the…
I like the first question posed on the screen, "what went wrong this time?" That is an appropriate question as concerns Iskysoft. The answer is, "everything." Their are already enough 1 star reviews stating all that is wrong. Those reviews I ditto...
8 August 2023
Unprompted review
Reply from Iskysoft
Hi William. Thanks for taking the time to write a review here. It is really heartbroken for us to read your review without knowing the root reason yet. We desperately hope to investigate the problem you might encounter further and then provide professional instructions or suggestions. However, the current information is too limited. Could you please send us your contact email after receiving an invitation from Trustpilot? We'll handle your case with priority and do the needful assistance.
It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to investigate your issue and fix it, thanks again!
CHEATS AND SCAMS
I never ordered this product and don’t even know what it is. Attempted to charge my card so many times that I had to get a new one and they tried charging me again! At this point I will have to probably close my bank account. Only help was an automatic email trying to sympathize and asked me to provide my name, credit card number, and transaction days so they could “investigate” my claim. What a scam!?!?! STOP TRYING TO CHARGE MY CARD!
22 June 2023
Unprompted review
Reply from Iskysoft
Hi Brittany. Thanks for sharing your experience. Sorry to hear that you didn't have a good experience with our subscription mode. Wondershare values each customer's benefits and we'll do our best to help you out. Per your description, please let us explain it in more detail and see how we can help you solve the issue further.
Kindly note that the user will be auto-renewed if he/she subscribed to a monthly/quarterly/yearly plan and didn't cancel it manually. To avoid any trouble caused by it, we have especially noted this point on the subscription page. Besides, we'll send a reminder email to the customer before auto-renewal. Maybe it went to your trash box, so you didn't check it timely. Seek your kind understanding.
Since you don't want to keep this subscription, we invite you to go to your account center and cancel it manually. After that, you'll not be charged again during the next billing period.
https://accounts.wondershare.com/web/subscription
Or if you still have doubts and need further support, would you please send us your contact email after receiving an invitation from Trustpilot?
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you!
I got a bill stated iskysoft.
I got a bill stated iskysoft.. why is there a charges without notification? What is the charges for?
Regards
Kenneth
8 June 2023
Unprompted review
Reply from Iskysoft
Hi Kenneth. Thanks for sharing your experience. I understand your feeling, and it would be very confusing if you were deducted money without being aware of it yet. We desperately hope to clarify this matter and then provide suggestions for you, however, the current information is too limited. Would you please send us your contact email or order number after receiving an invitation from Trustpilot? We'll investigate it further and do the needed assistance. Your patience is highly appreciated!
------------------
Thank you for giving Wondershare enough trust to take care of your concern further. Our support will contact you soon, please keep an eye on it. Your patience is highly appreciated!
Misleading "free version"
I downloaded the "free version" to try it once only to discover (after investing 20 minutes) that the free version gives you 30% of the file. Completely useless. Why isn't this clear up front? I wouldn't trust this company after this type of practice.
5 August 2022
Unprompted review
Reply from Iskysoft
Thanks for sharing your experience. Firstly, I would like to present our deepest apologies for the doubt caused by the free trial version. Per your description, please allow us to make some explanation as below.
Normally, we provide the trial version for customers to try the function of this software to confirm if it meets their requirements before purchasing. But if the customer wants to save the videos without limitation, then he/she needs to subscribe to a plan to activate it as a full version. Seek your kind understanding. Anyway, we appreciate your suggestion, and I'll pass it to our marketing team. Definitely, we'll do our best to improve it and then bring more benefits to our users.
Meanwhile, would you please send us your contact email after receiving a request from Trustpilot? Then we'll discuss more details about your actual situation and see if there is another alternative or suggestions we can further provide.
You are important to us, and we want to help as much as we're able to. Look forward to getting in touch with you sincerely.
Terrible company to deal with...stay…
Terrible company to deal with...stay well away 3 years there still taking money out of my account..nicked them in my bank but they still managed to take money today 47e absolutely disgraceful we never even used the product...stay away...
30 June 2022
Unprompted review
Reply from Iskysoft
Hi Trish. Thanks for sharing your experience. Sorry to hear that you didn't have a good experience with our subscription method. Wondershare values each customer's benefits and we'll do our best to help you out.
Per your description, it seems you subscribed to a yearly plan with our software. Normally, the auto-renew will go on if you have not canceled it manually, and this is the reason you were charged again. Meanwhile, we'll send a reminder email to the customer before he/she is auto-renewed. Seek your kindly understanding.
We recommend you follow the instructions below to cancel the auto-renewal subscription manually. After that, you'll not be auto-deducted in the next billing period.
Step1: Sign in to https://accounts.wondershare.com/web/subscription.
Step2: Select My Subscription, under the plan you'd like to cancel, click Manage plan.
Step3: Select Cancel Subscription.
Step4: Choose the reason for cancellation, and then select Continue.
Step5: Follow the onscreen instructions to complete your cancellation.
Meanwhile, we have escaluated your case to our senior support team to further investigate the 47 EUR payment and they'll contact you and provide some instructions and suggestions via email soon. Please keep an eye on your mailbox. Thank you!
------------------
Update:
After further evaluation, we have processed a full refund on 3 July 2022. The money would be back to you original account. Please feel free to reach us whenever you need our support and we are always happy to help!
I have filled out the inquiry to…
I have filled out the inquiry to purchase the license for more than 23 users almost a week ago, and nobody has called me and all the lines are all day saying “no agent is available to take yourcall.”
I wonder if at the sales stage it is like this, how the company is treating the customers when the money is paid?
25 May 2022
Unprompted review
Reply from Iskysoft
Thanks for sharing your experience. Sincerely apologize for the inconvenience caused due to the phone line engaged. It might be caused by the overwhelmed phone calls at that time. We understand that it is very important for users to get help timely when he/she has trouble using the product, so we'll keep monitoring the volume and arrange manpower more flexibly to avoid this. Seek your understanding. Could you please kindly send us your contact email after receiving a request? Or we recommend you report the issue with more details at customercare@wondershare.com. We'll put your case in the 1st priority and do the needful assistance for you ASAP.
You are important to us, and we want to help as much as we're able to.
Look forward to getting in touch with you!
Was charged multiple times month later
Was charged again for software that I purchased two months later.
I’m sure the explanation will be that I chose autobill, which is rubbish. This company isn’t satisfied with just making a mediocre product. They have to engage in unethical billing practices as well. As far as I’m concerned this is a scam. Buy wondershare instead!!
26 June 2021
Unprompted review
Reply from Iskysoft
Hi Kevin,
We are truly sorry for any inconvenience caused so far.
We would like to help you to resolve this problem, but we couldn't figure out this issue due to the limited information gathered.
To follow up on your case,could you please tell us your contact email so we can further assist?
Looking forward to hearing from you soon.
Best regards，
Iskysoft Support
THE WORST, RIPOFF OF WONDERSHARE
Worst software, It's a ripoff to Wondershare, which is better than this.
16 May 2021
Unprompted review
Although it works sort of, it stuffs up iphones
I purchased this software last year to transfer contacts and messages from my samsung to new iphone. Although they came across I could not send messages to any one of my contacts, nor could I ring them. In the end I went to the Apple store to see if they could sort this out. They advised that this software is renowned for stuffing up iphones. I had to reset to factory settings and manually enter in contacts but was not able to do anything about my messages. After reading other reviews after the fact (my fault for not checking first) I didn't even bother trying to get my $A50 back.
20 January 2021
Unprompted review
warning!!!
I bought software from iskysoft in 2012 and 2018 but they've added some new policies that make me regret my purchase in 2020.
First, it's very very difficult to get a return. They have an entire huge list of reasons why you can't return their products even 30 minutes after your purchase and that's extremely unreasonable.
Second, Their customer support website uses unsecure coding, using http instead of https. This is a software website and that type of unsecure connection is extremely worrying. You pretty much have to use the customer support to get set up as well.
Third, it can take up to 24 hours to get your product. It's a digital download. A product bought and used digitally should be usable immediately. There's no reason for this.
Other than that, the aesthetic of their software has changed a lot. It's a lot more ugly and the free trial was unusable. The video recording element of uniconverter captured a different section of my screen than where I clipped. But I've used this software before when it was just run by iskysoft and not wondershare and it was/still is the most useful video software i've had. I wanted to add it to my new pc too, but this new version is just awful.
20 October 2020
Unprompted review
Not a good choice
Not a good choice I made trying Iskysoft's products. I do not trust Iskysoft and I DO NOT RECOMMEND.
1 October 2020
Unprompted review
They don't honour their upgrade offers
They don't honour their upgrade offers
This product is still been sold on their website. however if you put a DVD in you computer an offer for an upgrade to ultimate for $15 is shown, but when you click on it you have to pay full price.
I contacted their support. Samantha said "Sorry to say iSkysoft Video Converter is not maintained anymore. So this ad on the product is not true. Please be subject to the website information and price."
30 September 2020
Unprompted review
Iskysoft - Video Converter Ultimate for Mac
I've been using Iskysoft Video Converter Ultimate for Mac for over 9 years. Support for the product is still ongoing ( I've just recently reached out for help and it was quickly & freely given). I've always been helped out via their ticketing system online without any fuss. In all that time they have supported and updated the product for me without any additional cost. I'm very pleased to have purchased and very happy with the ongoing service & support. Keep up the great work!
17 July 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.