Myself and my partner used Irwin Mitchell for the sale of my partner's flat and the purchase of a new home. Sarah Martin in the Sheffield office handled both the sale and the purchase and the whole pr... See more
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Review summary
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Reviews shaping this summary
Throughout a complex and emotional divorce case, Sarah Balfour and Katya Lambert worked tirelessly on our behalf, responding quickly and sensitively at all times. Their knowledge and strategy were fi... See more
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Highly recommend. Nicola at Southampton office was amazing and caring throughout the whole process. Nothing was too much trouble, always asking how dad was and we were kept updated every step of the... See more
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We used Irwin Mitchell for help with an industrial claim. We would just like to pass on our thanks to Irwin Mitchell for their help and assistance with this, especially Nick Wood who helped up along t... See more
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Company details
Written by the company
Irwin Mitchell is unlike any other law firm. Nationally acclaimed, with a strong international capability, we offer a broad range of legal services to national and international organisations and institutions, small and medium-sized businesses and private individuals.
Contact info
United Kingdom
- 0370 1500 100
- www.irwinmitchell.com
4.8
Excellent
13K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from start to finish
Excellent service from start to finish. The assigned person was very helpful and provided correct, on-time guidance throughout my application process. I felt well supported and informed at every step
13 April 2026
Unprompted review
Reply from Irwin Mitchell
Good Morning MJ,
Thank you very much for taking the time to leave such a positive review.
We’re delighted to hear that you received excellent service and felt well supported throughout your application process. Providing clear, timely guidance is always our priority, so it’s great to know this made a difference for you.
We’ll be sure to pass your kind feedback on to Hugo. Thank you again for your recommendation and trust in our team.
Kind Regards,
Lauren
Client Experience Expert
Irwin Mitchell came highly recommended…
Irwin Mitchell came highly recommended through a friend as I needed to change legal teams to settle my accident and injury claim. The support, expertise, advice and professionalism I have experienced from my lawyer Jamie McCloy, has been exemplary: I have felt looked after, listened to and valued.
11 February 2026
Unprompted review
Reply from Irwin Mitchell
Good Morning Rachel,
Thank you for taking the time to share such a positive review. We’re really pleased to hear that you were recommended to Irwin Mitchell and that the support, advice and professionalism you’ve received from Jamie have met your expectations. It’s especially good to know that you’ve felt listened to, valued and well looked after throughout your claim. We’ll be sure to pass your kind feedback on to Jamie, who will be delighted to hear it. Thank you again for choosing Irwin Mitchell, and we wish you all the very best for the future.
Kind Regards,
Lauren
Client Experience Expert
Reliable and thorough
Lucia Gallato in the Manchester Branch was very thorough in her collection of background information for our case and always replied very swiftly to any questions we had. We felt she was extremely reliable and would definitely contact her again for any future dealings we should have with The Court Of Protection. She was always very approachable and friendly with a professional manner
17 June 2025
Unprompted review
Reply from Irwin Mitchell
Good afternoon Anne,
Thank you very much for your kind review. We’re delighted to hear that Lucia’s thorough approach, responsiveness, and professionalism made a positive difference during your case.
Your confidence in her reliability and approachability is greatly appreciated, and we’re pleased you felt well supported throughout the process. We would of course be very happy to assist you again with any future Court of Protection matters.
Thank you for taking the time to share your experience.
Kind regards
Shelley
Client Experience Expert
I am glad I chose Irwin Mitchell
I am glad I chose Irwin Mitchell. I got in touch with the Sheffield branch and from start to finish has been nothing but great. Especially Georgina Brammer who has helped me get through the whole process. It’s a very long process but she has been brilliant from the very start
9 April 2026
Unprompted review
Reply from Irwin Mitchell
Good afternoon Vicky,
Thank you so much for taking the time to share your kind feedback. We’re delighted to hear that you had such a positive experience with our Sheffield team and that Georgina Brammer was able to support you so effectively throughout what can be a lengthy process. We’ll be sure to pass on your comments to her, as they will be greatly appreciated.
Thank you for choosing Irwin Mitchell — we’re pleased to have been able to support you.
Kind regards
Shelley
Client Experience Expert
Emily took on my case with interest a…
Emily took on my case with interest a true professionalism. She dealt with each stage sympatheticly and each point was made clear to me. I chose to end the case as soon as was possible but Emily ensured I understood the implications of my choice.
Well done Emily and thank you.
14 April 2026
Unprompted review
Reply from Irwin Mitchell
Good afternoon Christine,
Thank you very much for taking the time to leave such a kind review. We’re delighted to hear about your positive experience and that Emily supported you with professionalism, clarity, and genuine care throughout each stage of your case.
We understand that deciding to conclude a case can be challenging, and it’s great to hear that Emily ensured you were fully informed and supported in making that decision. Your feedback will be shared with her and the wider team.
Thank you again for your thoughtful comments and for placing your trust in us.
Kind regards
Shelley
Client Experience Expert
Excellent solicitors
Excellent solicitors. They worked so hard with exceptional experts to achieve a settlement that allows us to move on as a family. Thank you so much
Eleri, Rebecca and teams we are so grateful and would highly recommend you
8 April 2026
Unprompted review
Reply from Irwin Mitchell
Good morning N Carter,
Thank you very much for taking the time to share such a kind review. We are delighted to hear that you felt supported throughout your case and that the outcome has helped your family move forward. Your words will mean a great deal to Eleri, Rebecca, and their teams, who work tirelessly to secure the best possible results for our clients.
Thank you again for your trust and recommendation – it truly means a lot to us.
Kind regards
Shelley
Client Experience Expert
Original contact to obtain the will was…
Original contact to obtain the will was difficult, the request then was lost and after ringing again was promised a call back which never came.
Waited further 2 weeks to find the request went to the wrong department, finally they found the will after about a month after request so the work could now commence.
The follow up work required on -boarding which again took ages and required chasing.
The actual work was done well and to time, although one document was not included in the post as specified in the email and collected. Don't use the company if you want anything quick.
28 January 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Barry & Helen,
Thank you for taking the time to leave a review.
We are sorry that we were unable to meet your expectations in this matter and appreciate your feedback which we regularly review to see how our service delivery can be improved.
We would like to assure you that we are currently looking into the issues you have raised and will provide you with an update shortly.
Kind regards
Shelley
Client Experience Expert
I cannot thank Irwin Mitchell enough…
I cannot thank Irwin Mitchell enough for the incredible support and representation they provided during a very emotionally challenging time. With very little notice, they stepped in and handled my son’s life or death situation with outstanding professionalism, compassion, and dedication.
From the very beginning, the team showed genuine care and understanding. Helen, Chloe, and Alice were not only highly skilled solicitors but also kind, reassuring, and always available when we needed guidance the most. Their calm and supportive approach made an unbearable situation feel just a little more manageable.
A special mention must go to King’s Counsel Parishill, whose expertise and presence were truly remarkable. The level of advocacy and commitment shown was nothing short of exceptional.
Because of this team’s hard work, determination, and expertise, my son was given a chance to live and begin his recovery. That is something our family will never forget.
I would wholeheartedly recommend Irwin Mitchell to anyone in need of legal support, especially in critical situations. They are not only outstanding professionals but also genuinely compassionate people who go above and beyond for their clients.
23 March 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Annie,
Thank you so much for sharing your feedback.
We’re incredibly grateful that you took the time to tell us about your experience during such a difficult and emotional period for your family.
We’re deeply pleased to hear that our team was able to support you and your son at such a critical time, and that their professionalism, compassion, and dedication helped make an overwhelming situation more manageable.
Your kind words about Helen, Chloe, and Alice truly reflect the care and commitment they bring to their work, and your feedback will be shared with them.
We’re also very appreciative of your recognition of King’s Counsel Parishill.
Your comments about the advocacy and expertise provided will be warmly received.
Knowing that our involvement helped give your son the opportunity to recover is incredibly meaningful to us.
Thank you for trusting Irwin Mitchell during such a critical moment, and for your heartfelt recommendation.
Please don’t hesitate to contact us if we can support you or your family again in the future.
Kind regards
Tracey Wattam
Client Experience Expert
Hugo was Amazing!
I cannot thank Hugo Bittencourt De Oliveira enough for his outstanding support throughout my application process.
As someone who finds completing forms, especially immigration forms, very complicated and overwhelming, Hugo’s step‑by‑step guidance made the entire process so much easier to manage. He was always patient, clear, and readily available whenever I needed assistance or reassurance.
His support truly made life easier, and I am extremely grateful for all his help. If I could give more than five stars, I absolutely would!
Highly recommended.
13 April 2026
Unprompted review
Reply from Irwin Mitchell
Good morning,
Thank you very much for your kind words and for taking the time to share your experience.
We are delighted to hear that Hugo was able to support you so effectively throughout your application process and help make what can be a complex and overwhelming experience feel more manageable.
We’re very grateful for your recommendation and your feedback has been shared with Hugo, who will be thrilled to know how much his support meant to you.
Please don’t hesitate to get in touch if we can assist you again in the future.
Kind regards
Tracey Wattam
Client Experience Expert
Jade Munelly was amazing
Jade Munelly was amazing. She worked so hard working on my claim and got an amazing result.
Thank you so much Irwin Mitchell and thank you Jade for being so brilliant and helpful.
10 April 2026
Unprompted review
Reply from Irwin Mitchell
Good afternoon Jonathan,
Thank you for your kind feedback.
We are delighted to hear about your positive experience and the excellent outcome achieved in your claim.
Your comments regarding Jade's hard work, professionalism and support are greatly appreciated and will be shared with her.
Thank you for choosing Irwin Mitchell, and we wish you all the very best for the future.
Please do not hesitate to contact us again should you need any further legal assistance in the future.
Kind regards
Tracey Wattam
Client Experience Expert
Irwin Mitchell have been fantastic from…
Irwin Mitchell have been fantastic from start to finish. A lot of knowledge from Satpal Singh and Leila Rhachlioune with all my questions answered how ever big or small I would definitely recommend them in my case was asbestos and it’s hard to find the right people to deal with it these people are top notch
Louise stewart
10 April 2026
Unprompted review
Reply from Irwin Mitchell
Good afternoon Louise,
Thank you for taking the time to provide your feedback. We are pleased to learn that your experience with Irwin Mitchell was positive from start to finish.
Your comments regarding the expertise and professionalism demonstrated by Satpal and Leila are greatly appreciated and will be shared with them.
We recognise that asbestos-related matters can be particularly complex and challenging, and we are glad to hear that you felt well supported and informed throughout your case.
Thank you for your recommendation. We wish you all the best for the future and appreciate the trust you placed in our team.
Kind regards
Tracey Wattam
Client Experience Expert
Real
Chereka Carty did all she could do to support me with my concerns, she was professional, compassionate and made me feel that I had been heard and my concerns were not trivial but valid. It was a great experience that I know will stay with me for many years to come. I can be a hard person to understand on most occasions, but Chereka Carty made me understand that issues beyond my control are not made up and that due to those same issues it can cause the feelings I am feeling because of the unfortunate situation I now find myself in. Chereka is a true 'gem' and a blessing to her profession. Chereka is a unique individual.
7 April 2026
Unprompted review
Reply from Irwin Mitchell
Good morning Elisha,
Thank you very much for taking the time to share such thoughtful and meaningful feedback.
We are truly pleased to hear about your experience with Chereka and the support she provided during what we understand has been a very challenging time for you.
Your comments reflect exactly the standards we strive to uphold — professionalism, compassion, and ensuring every client feels heard, respected, and understood.
We’re especially grateful that you felt your concerns were taken seriously and validated. Supporting clients with empathy and clarity, particularly in difficult circumstances, is central to the work we do, and it is wonderful to hear how positively this was reflected in your experience.
Your kind words about Chereka will be shared with her and the wider team. She will be very touched by your recognition.
Thank you again for your trust and for sharing your experience. We wish you all the very best moving forward.
Kind regards
Tracey Wattam
Client Experience Expert
I found this company to be very…professional.
I found this company to be very efficient, my witness signatures were not clear enough so they supplied another copy of my will in order to have acceptable signatures that could not be disputed when my will was presented .
There were no issues with the will it was exactly as I wanted it, I would happily recommend this company who act for Macmillan free will service,
10 April 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Barry
Thank you for taking the time to share your experience. We’re pleased to hear that you found our service efficient and that our team was able to promptly resolve the issue with the witness signatures to ensure your will was clear and could not be disputed. It’s great to know that the final will reflected your wishes exactly. We appreciate your recommendation and are proud to support clients through the Macmillan Free Will Service.
Kind Regards
Claire
Client Experience Expert
Updates from Rachel on progress as…
Updates from Rachel on progress as needed. Easy to communicate with explanations.
10 April 2026
Unprompted review
Reply from Irwin Mitchell
good morning, Mrs Frost- Wilson
Thank you for your feedback. We’re pleased to hear that you found the updates from Rachel clear and timely, and that communication was straightforward with explanations provided throughout. Keeping our clients informed and supported is very important to us, and we appreciate you taking the time to share your experience.
Kind Regards
Claire
Client Experience Expert
Trust Fund Management
Irwin Mitchell have been managing a trust established for myself and my sibling for a few years now. Throughout any transaction or direction they have been reliable, clear, and helpful. Would thoroughly recommend.
9 April 2026
Unprompted review
Reply from Irwin Mitchell
Good Morning H,
Thank you very much for taking the time to leave this review.
We’re pleased to hear that you’ve found our trust management service reliable, clear, and helpful over the years. Providing consistent support and clear communication is very important to us, and it’s great to know this has been reflected in your experience.
I will be sure to pass your kind feedback on to Sharon, who will really appreciate it. Thank you again for your recommendation.
Kind regards,
Lauren
Client Experience Expert
Absolutely ridiculous there criteria…
Absolutely ridiculous there criteria because my mum wasn't married and didn't have a partner they can't proceed with a medical negligence claim they didn't even go through the circumstances of my mum's death a straight no we can't proceed because ur mam didn't have a spouse or partner well there loss all the advertising they do pathetic.
9 April 2026
Unprompted review
Reply from Irwin Mitchell
Good Morning Gary,
Thank you for taking the time to leave your feedback and highlighting your concerns.
We take comments like this seriously and use them to review and improve our service going forward.
Kind regards
Lauren
Client Experience Expert
Chloe Moran is my solicitor
Chloe Moran is my solicitor, she is outstanding throughout my husband’s Court of Protection case. She is professional, knowledgeable, and incredibly supportive during a very stressful time.
She explains everything clearly, keeps us informed at every step, and always shows genuine care for my husband’s situation. Her calm approach and attention to detail give us real confidence.
I would highly recommend Chloe to anyone needing help with sensitive legal matters. Truly excellent service, we are very lucky to have her on our side😊.
9 April 2026
Unprompted review
Reply from Irwin Mitchell
Good Morning Maya,
Thank you so much for taking the time to leave such a thoughtful review.
We are delighted to hear about your positive experience and the support Chloe provided throughout your husband’s Court of Protection case. Knowing that her professionalism, clarity, and genuine care helped ease such a stressful time truly means a great deal to us.
We will be sure to pass your kind words on to Chloe — she will be thrilled to read them. Feedback like yours reinforces the high standards we strive to provide our clients, especially in sensitive and complex matters.
Thank you again for your recommendation and trust.
Kind regards,
Lauren
Client Experience Expert
Support
After my fiance suffered a brain stem stroke leaving him with locked in syndrome I gave up work to take full time care of him. I have to fight for everything for him. Locked in syndrome is well know so finding someone you can talk to about your worries and get advice is hard. But with the help I had from irwin Mitchell I didn't feel alone. They supported me through some of the hardest times. I would really recommend taking up the offer of support if you are offered it
8 May 2025
Unprompted review
Reply from Irwin Mitchell
Good Morning Ms Savage,
Thank you so much for taking the time to share your experience. We’re truly sorry to hear about everything you and your fiancé have been through. Caring for a loved one after a brain stem stroke and living with locked‑in syndrome is an incredibly difficult journey, and we deeply admire your strength and determination in advocating for him.
We’re very glad that our team was able to support you during such a challenging time and help you feel less alone. Knowing that our support made a difference means a great deal to us. Your recommendation will be reassuring to others who may be facing similarly overwhelming circumstances.
Thank you again for trusting us and for your kind words. We wish you and your fiancé all the very best going forward.
Kind Regards,
Lauren
Client Experience Expert
Convenient visa process
The interaction between Mr. Olivera, my company, and myself was very smooth and convenient throughout the entire process. Communication was clear, timely, and professional at all times. Mr. Olivera was highly supportive, responsive to questions, and ensured that all steps were explained in a transparent and understandable manner.
Thanks to this efficient coordination, the overall procedure was well organized and stress free. I am very satisfied with the service provided and appreciate the professional and reliable cooperation.
4 February 2026
Unprompted review
Reply from Irwin Mitchell
Good Morning Jannik,
Thank you very much for your kind and detailed review.
We’re delighted to hear that your experience throughout the process was smooth, well organised, and stress free. Clear communication and transparency are very important to us, so it’s great to know this came across in your interaction with Hugo.
I will pass your review on to Hugo, he will be very pleased to receive your feedback.
We really appreciate you taking the time to share your experience and thank you for placing your trust in us.
Kind Regards,
Lauren
Client Experience Expert
Irwin Mitchell 10/10
Irwin Mitchell 10/10
I would recommend Irwin Mitchell to anybody, from day 1 from when I first got in contact they were fantastic with regular updates, they were supportive throughout my claim and got me a fantastic result at the end of it!
A special shout out especially to Danielle and Carol who was brilliant I could not thank them both enough with the support, updates and result they got me!
1 January 2026
Unprompted review
Reply from Irwin Mitchell
Good Morning SW,
Thank you so much for taking the time to leave such a wonderful review. We’re absolutely delighted to hear about your positive experience with Irwin Mitchell and that you felt supported from day one through to achieving a fantastic result.
Your kind words mean a great deal, and we’ll be sure to pass on your special thanks to Danielle and Carol. They’ll be so pleased to know their support, regular updates and dedication made a real difference to you throughout your claim.
Thank you again for your recommendation – it truly means a lot to us. We wish you all the very best for the future.
Kind regards,
Lauren
Client Experience Expert
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