Ordered 3 lock cylinders for upvc doors, price was good, info etc on site to make correct choice was good, varied range too. Needed order urgently, ordered late Friday night about 8:30pm. Order arrive... See more
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Review summary
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Ordered old forge door furniture Arrived the following day - well packaged Excellent quality -fitted that night Whole experience smooth and stress free So 5 star from us, couldn’t fault it Thanks... See more
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Great service from this company and super quick delivery. I managed to source everything needed for a vintage Elfa metal basket trolley which I rescued from a skip...so that it's now running smoothly... See more
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I received the bedroom and bathroom door handles as promised the following working day. I was impressed with the quality of the satin nickel handles which even my carpenter commented on their appeara... See more
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Company details
- Hardware Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
About IronmongeryDirect
Written by the company
As the UK’s leading online ironmongery specialist with over 50 years of trusted experience, we provide market-leading fast and reliable delivery, outstanding customer service, and an exceptional product range.
Reasons to Shop with us...
Written by the company
- Free Next Day Delivery
- Order by 9:00pm for next day delivery (4pm on Saturdays). Plus, it's FREE on all orders over £55 (ex VAT).
- Exceptional Product Range
- Specialist ironmongery range, with over 19,000 products in stock. Including exclusive brands, offering unbeatable value, with quality guaranteed.
- Outstanding Customer Service
- Our UK contact centre is open 6 days a week, with expert staff qualified by the Guild of Architectural Ironmongers.
Contact info
United Kingdom
- sales@ironmongerydirect.com
- www.ironmongerydirect.co.uk
4.5
Excellent
101K reviews
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Reply from IronmongeryDirect
We appreciate your positive feedback and 5-star review! We're delighted to hear that you were pleased with our service, timely delivery, and the pricing of our lock parts.
Fabulous delivery and good quality products
Fabulous delivery, and amazing selection of products. Every order is perfect, and delivered by a courier in good time.
13 August 2025
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so pleased to hear that you're happy with our amazing selection of products, and that every order is perfect and delivered in good time by our courier.
Reply from IronmongeryDirect
We're happy to hear that our website was clear and easy to navigate, and that your part was delivered on time. Thank you for your positive feedback.
Conservatory Roof Window Winder. Product was delivered quickly and on…
Product was delivered quickly and on time and is of good quality.
It is not the easiest product to fit, especially when you are on a tall step ladder, and it could do with some fitting instructions or a web link.
I would definitely use this supplier again.
7 August 2026
Reply from IronmongeryDirect
We're glad to hear that your product was delivered quickly and is of good quality! We appreciate your feedback regarding the fitting process and the suggestion for instructions; we'll certainly take that into consideration. We're happy to know you'd use us again.
Highly Recommended.
Easy to navigate website in order to locate what is required. Ordering was simple and item received quickly with no problems. I would certainly recommend IronmongeryDirect.
6 August 2026
Reply from IronmongeryDirect
We're delighted to hear that you found our website easy to navigate and that your ordering experience was simple and problem-free! It's wonderful to know your item arrived quickly. Thank you for your recommendation!
Reply from IronmongeryDirect
We're so happy to hear that our delivery was quick and the ordering process was easy for you. We appreciate your positive feedback!
Outraged!
Item ordered and confirmed for delivery. When I rang a week later to ask where it was I was told it was out of stock and wouldn’t be available until the end of August. Disgusting!
31 July 2026
Reply from IronmongeryDirect
Good Afternoon Adrian
Thank you for taking the time to leave your feedback.
I am very sorry to hear about your experience with this order. I completely understand how frustrating it must have been to place an order believing the item was available, only to find out a week later that it was out of stock and would not be available until the end of August.
I understand that you have already spoken with one of my colleagues, and your feedback has been passed on to the appropriate department for review.
Our website should automatically display when a product is out of stock, so we have also raised this with our web team to investigate why this did not happen on this occasion. We appreciate how important it is that the availability information shown on our website is accurate, and we are sorry that this was not the case with your order.
We do very much appreciate you taking the time to bring this to our attention. Your feedback helps us identify where improvements are needed and ensure we provide the level of service our customers expect.
If there is anything further I can assist you with, please do not hesitate to contact me on 0300 303 8821.
Kind regards,
Deanna
Reply from IronmongeryDirect
We are glad we could resolve the missing item issue quickly for you. Thank you for your feedback.
Fast service
7 August 2026
Reply from IronmongeryDirect
Good Morning
Thank you for taking the time to leave us a 5* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
Reply from IronmongeryDirect
Good Morning
Thank you for taking the time to leave us a 4* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
Reply from IronmongeryDirect
We're so pleased to hear you're happy with our service, fast delivery, and excellent communication. Thank you for your kind words and positive feedback!
Good experience!
Overall I'd order from this company again. Payment slightly clunky process, get an error for unknown reason and had to redo
7 August 2026
Reply from IronmongeryDirect
We appreciate your feedback and are glad you'd order again. We're sorry to hear about the payment issue and are working to improve our process.
Great bit of gate furniture
Great bit of gate furniture. 2nd one of bought from ironmongery Direct which shows I am very happy with the product.
31 July 2026
Reply from IronmongeryDirect
We're so pleased to hear you're happy with your gate furniture! It's wonderful to know that you've returned for a second purchase, which truly shows your satisfaction with our products.
Lead shash window weights
Bought shash window weights, twice!
The first one was returned as it didn't fit and sadly it was bent out of shape.
The second smaller size worked as expected.
However on both occasions, the very heavy yet soft lead weights were shipped in Extra large cardboard boxes without any padding, hence they get damaged out of shape, rattling in the boxes while in transit from them to me!
Surely, a rigid tube and packing would be better for shipping such items?
31 July 2026
Reply from IronmongeryDirect
Good Morning Jairam
Thank you for taking the time to leave such detailed feedback.
I am pleased to hear that the second, smaller size worked as expected, although I am very sorry to hear about the issues you experienced with the first weight and, more importantly, the condition in which the weights arrived.
I completely appreciate your concerns regarding the packaging. Given the weight and nature of these products, they clearly need to be packaged appropriately to prevent them from moving around and becoming damaged during transit.
I will be passing your feedback on to our despatch team and warehouse managers for review. Your suggestion regarding the use of a rigid tube and additional protective packing is particularly helpful, and we will ensure this is considered when reviewing how these items are packaged.
We very much appreciate you taking the time to highlight this to us. Feedback such as yours helps us identify where we can improve both our packaging and the overall service we provide.
We do hope to welcome you back in the future.
If there is anything further I can assist you with, please do not hesitate to contact me on 0300 303 8821.
Kind regards,
Deanna
Reply from IronmongeryDirect
We are so pleased to hear that your delivery arrived on time and without any problems. We truly appreciate your positive feedback!
Reply from IronmongeryDirect
We appreciate your 5-star review! We're so happy you were pleased with the items and our delivery service. We look forward to your next order!
Excellent service
31 July 2026
Reply from IronmongeryDirect
Good Morning
Thank you for taking the time to leave us a 5* review!
I am delighted to hear that you are happy with the service that you have recently received from us, our customer experience is so important to us and your feedback is very much appreciated.
As it is so great to hear you are so pleased with our service, please feel free to tell your friends and Family to get money off your next order.
Get 20% off for you and your friend, no minimum spend required
https://www.ironmongerydirect.co.uk/refer *
If you do require any assistance or if there is anything I can help you with, please do not hesitate to contact me.
We look forward to seeing you back ordering with us again soon.
Have a lovely day.
Kindest regards,
Deanna
Outstanding service
Outstanding service. Ordering was very easy and delivery was super fast. I ordered door handles and they are well made and look lovely. I recommend this company and will certainly buy from here again.
7 August 2026
Reply from IronmongeryDirect
We're so pleased to hear you had such an outstanding experience with us! It's wonderful that ordering was easy and delivery was super fast. We're delighted you love the well-made door handles and their lovely look. Thank you for your recommendation; we look forward to you shopping with us again!
Great service fast n efficient!
26 July 2026
Reply from IronmongeryDirect
We appreciate your positive feedback and are so happy you were pleased with our fast and efficient service!
Great products and service
Great products and service, reorganising delivery was quick and easy, shame the initial couriers used were useless.
30 July 2026
Reply from IronmongeryDirect
We appreciate your positive feedback! We're so pleased to hear that you found our products and service great. We sincerely apologise for the initial courier issues, but we're glad that reorganising your delivery was quick and easy.
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