IRISReviews 

422
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers had a great experience with this company. Customers are generally satisfied with the product, finding it effective for scanning various documents like tax receipts and sheet music, with many praising its ease of use and impressive capabilities. Many people appreciate the product's ability to convert scanned documents into editable formats and its overall efficiency for handling large volumes of pages quickly. However, some customers also noted issues with the app and website, mentioning that the user interface is not well organized and that the app has bugs with editing options. Some reviewers experienced difficulties with software installation and activation, and others found the software to be awkward to work with or not functioning correctly, especially with newer operating systems.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with its functionality... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some finding it easy to use and... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing satisfaction with the... See more

Application

Consumers find the app to be a source of frustration, with many reporting that it simply doesn't work despite... See more

Website

Reviewers mention negative feedback about the website, with many finding it annoying and requiring too many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Slowish delivery but good tracking once despatched. Product is good but instructions are poor. No OCR software included. Price varies according to what offers Canon Iris has. Don't pay full price.

Company replied

Rated 4 out of 5 stars

There are some bugs with editing options in book menu. When I select an option, e.g finger hide and then save it, in the next image the software considers this option enabled, even if I have my pages... See more

Company replied

Rated 4 out of 5 stars

I wanted a mobile scanner and this Iris definitely does the job. It scanned a bunch of tax receipts very well. You must use their app to do so, which is fine, but it's tough to do a lot of scanning vi... See more

Company replied

Rated 4 out of 5 stars

The recognition speed and accuracy are impressive, but the user interface is not well organized. It could be better structured in numbered and ordered steps for 1) text zone analysis 2) recgonit... See more

Company replied


Company details

  1. Software Company
  2. Printer and Scanner Store

Written by the company

Iris is a technological company. We are guided by our motto « Less Paper, More Content ». Our solutions : • PDF Software • Portable Scanners • Document classification software


Contact info

4.0

Great

TrustScore 4 out of 5

422 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.0

All reviews

(422)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use, improved confidence.

We purchased the Iris Pen Reader for a dyslexic child in my class. It is easy to use, has made him much more independent when reading questions and has increased his confidence.

27 March 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review! Do not hesitate to come back to us on our social networks, we would be happy to have further details of it !

Rated 3 out of 5 stars

I like the product but the software…

I like the product but the software have just one problem we can’t just copy a screen we need to save and did a copy of save but is a good thing for scan

25 March 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review! Do not hesitate to come back to us on our social networks, we would be happy to help you concerning your issue!

Rated 4 out of 5 stars

Good product, but finding an adaptor for the headphones is tricky

As I want to use this device for multiple students, I can not use the in-ear headphones. Finding an adaptor that works with over-the-ear headphones was very difficult, and in the end, I had to get a used one from Amazon.

20 March 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review! Do not hesitate to come back to us on our social networks, we would be happy to help you concerning your issue!

Rated 5 out of 5 stars

Ease of use, intuitive approach.

It took some time to discover the possibilities and work with them, but the results are astonishing. The sharpness of the scans is remarkable and is also clearly evident when scanning 80-year-old WW2 documents that are now given a digital life. Remarkably, these documents are damaged by water and on poor quality paper, but thanks to iriscan they are given a digital life and are preserved. I'm glad I was able to discover that and I will certainly recommend it to others because of the ease with which documents can be stored.

1 February 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 4 out of 5 stars

Needs some improvement, but ok so far

I am finding the software to be a little clunky. The finger erase does not seem to work as expected and the editing feature for unusually sized documents can skew the final image/file. It was however pretty easy to set up and figure out how to start scanning. I would have preferred a paper instruction guide rather than a digital one, but for cost-cutting, it is understanding.

31 January 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review! Do not hesitate to come back to us on our social networks, we would be happy to help you concerning your issue!

Rated 4 out of 5 stars

I am not sure

I am not sure, how to use the OCR software. Can I start with it after the scan or it must be selected before. Can I use the software for pdfs which were made several days before?

21 January 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! If you wish to discuss it, we have also transferred your message to the support team and please contact us via the following link: https://www.irislink.com/m1851/IRIS---Contact-us.aspx

Rated 4 out of 5 stars

Sofware issue

The product is operating well as expected.
Anyhow the associated software has a lack of functionalities: It seems impossible to gather several scanned pages in only one "pdf" file.

30 January 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review! Do not hesitate to come back to us on our social networks, we would be happy to help you concerning your issue!

Rated 4 out of 5 stars

The owner manual could be more explicit…

The owner manual could be more explicit on how to use the device. I had a hard time to find the delete icon and figured why the document was still showing up on the right handside of the screen. Eventually I figured it up.

21 January 2025
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback!

Rated 5 out of 5 stars

IRIScan Desk 6: fast, precise, best value

IRIScan Desk 6, a helpful tool for quickly and precisely scanning books for private purposes, at a very reasonable price.

23 December 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 4 out of 5 stars

Light scanner

Light scanner. Moves easily and exactly on the paper. But menu of the scanner not so easy to use, and sometimes not understandable how buttons on the scanner are working.

28 October 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your constructive review!

Rated 5 out of 5 stars

I LOVE My IrisScan Desk 6 Pro!

This review is a little bit overdue, as I wanted to use my new IrisScan Desk 6 Pro before writing it. To begin, I LOVE my IrisScanner! I can scan single or multiple pages FAST. I can scan books and have the pages look flat. I can hold a book open with no fingers appearing in the scan. Amazing! I bought the scanner for my father's war journals, but I will be using it often for genealogy purposes as well. I really like the extra "mouse," which I can tap with my foot while holding a book open with both hands. There are too many incredible features to discuss here. Despite the instruction book and videos, it took me a while to figure out how to use the scanner, but my questions were answered promptly by customer service. The scanner can be set up permanently or it can be set up in minutes, which is very convenient. By the way, the scanning results come out looking great!

28 October 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your constructive review!

Rated 5 out of 5 stars

Great product and company

The scanner deliver absolutely everything promised in advertizing. Easy to use and excellent results. A little problem in registering the product was solved very fast by customer support.

9 October 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 5 out of 5 stars

Convenient for scanning documents

The delivery was quick, and the scanner was simple to set up. It has been an essential tool for scanning documents and starting to get all my paperwork organized at home.

30 September 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback!

Rated 4 out of 5 stars

The scanner is very handy and easily…

The scanner is very handy and easily transportable. It does a great job, making clear scans and is quick at doing so. Although, the configuration and use of the control buttons can be confusing at first. All in all a good product that I would recommend to others. Thanks.

13 September 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your positive feedback! We appreciate the time you took to write us your review!

Rated 5 out of 5 stars

Ease of use and good result

I haven't scanned a greater number of books as yet, but here is my opinion:--
Ease of use, books can be scanned as they are without fuss using a flatbed scanner. Software could be more stable, I encountered a few crashes requiring scanning anew. Not a problem with smaller number of pages but frustrating nevertheless. An automatic save function (at eg. a preset interval) would be welcome. That is, in a case of sudden crash - it happens without warning - one could simply proceed where interrupted. Also, ReadIris 17 crashes here when I try to save as Word docx document, pdf -- in fact every file type except jpg. I hope, the software will get better over the time.

10 September 2024
Unprompted review
IRIS logo

Reply from IRIS

Hello, thank you for your constructive feedback!

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