IRIS Software Reviews 

I would give zero stars if it was possible. I cannot understand how there are so many positive reviews when both myself and our accountant have been trying to resolve synch issues between Staffology HR and Staffology Payroll for nearly 6 months now with no success.
You can never speak to an individual or, if you call and speak to one, they can only pass a message as the technical team don't take calls. The technical team takes weeks to respond to online tickets and the Customer Care team refuses to acknowledge official complaints and breach of contract.
I have been emailing with no avail and no response. Our account manager, Hussain Munshi, does not answer the phone/return calls and does not respond to emails.
Even if we are now stuck for another 6 months using a product that does not do what we were told it did, I am here to warn others against using this software unless they wish to only deal with bots/call centres and not be able to speak to an actual human being.

Moving over from Taxfiler to Iris Elements is the best thing, I find Iris Elements, much better to communicate with, and the staff are extremely helpful and supportive. Any help I have need, I have been met with a curtious response and much appreciated advice, they have been clear and coherent, and explain things easily to me. Thank you.

I want to say a big thanks Ganesh who really helped me so kindly and encouraged me to not give up on iris element and guided me through which really helped me a lot. Also Patrick yesterday was very kind.
This morning the team from Chennai called mem back and I spoke to Kavi.
Kavi was a great professional and was so kind and helpful.
I am so grateful to Kavi for all the help she realised I was struggling a bit and did remote access and resolved the issue.
Honestly Kavi was amazing and so was her Colleague Ganesh as well.
I can't thank them enough.
I highly recommend the above team in chennai.
They are kind caring and true professional.

Himadri Paul was excellent - phoned at the exact time promised and resolved my issue knowledgably and with care. 10/10 for professional service - I wish all customer service agents were this good.

Ganesh Raju helped a huge amount and resolved my issue very quickly. Thanks!!!

Dapinder of IRIS helped me to solve an issue quickly. I appreciated her skills and knowledge to deal with the problem

problem sorted quickly and advisor showed me what to do in the future

5-Star Review

Over the past few months I have been involved in a contract dispute with IRIS which, as a very small business owner, caused a significant amount of stress and worry. At times I felt that my circumstances and the impact on my business were not being fully understood.
What happened next completely changed my perception
Following a further review of my case, IRIS made the decision to cancel my contract in full, waive all remaining charges and close the account with nothing further to pay. This was particularly meaningful because the clients for whom I originally purchased the software had already been lost, leaving me in a difficult position through no fault of IRIS.

What touched me most was not simply the commercial decision, but the human approach that accompanied it. Alongside the resolution, I received a thoughtful gift box and a message of sympathy and support during what has been a difficult period for my family. In a world where large companies are often perceived as rigid and process-driven, this act of compassion genuinely stood out.

The combination of empathy, understanding and common sense shown by the Customer Relations team has restored my faith that businesses can still treat customers as people rather than account numbers. It was an unexpected gesture that I found genuinely moving.

My sincere thanks to Bethan and the wider IRIS Customer Relations team for taking the time to listen, review the situation properly and reach a fair and compassionate outcome.

A very refreshing experience and a reminder that kindness and good judgement still have a place in business. ⭐⭐⭐⭐⭐

The lady on the phone resolved my issue in no time time and was so friendly!

Dealt with Chris Wilkes, very polite, very helpful and resovled issue quickly, explained background to root cause, so we can self help if it repeats.
Has very good system knowledge and used plain english to explain everything.

I am getting no help at all to a case reported in early May. I was sent a link to try on 18 May but I could not do it as it did not seem to work. I asked for help via a person to speak to and help on 22 May. Eventually I got a phone call on Tuesday2 June just 5 minutes before I had to go on a call with a client so the lady said she would call me back at 2.30 that day. Despite chasing for this it is now midday on Friday 5th June and I am still waiting for that call.
I have been a client of Iris for over 30 years as the software is excellent but the customer service, unless they are selling, is hopeless. Needless to say I still cannot use the software properly one month later

The migration tool from Keytime to Iris Elements is faulty and causes untold issues when trying to produce the first accounts in Accounts production.

Software support don't know how to fix, but have admitted there are issues with the system.

Now considering changing my accounts software to Sage unless Iris do somehting

Was assisted by Ganesh - who made the experience very straightforward. He has a very calming voice which also is a big help when struggling to sort out a migration problem.

They were very patient with me and very efficient

excellent, quick and effective advice from Iris support

Dreadful customer service experience. Our admin user left the company and I contacted Iris to get access to the account and given instructions to send a letter to add a new user. Unfortunately details were missing from the instructions and it took 28 emails and serval support calls with different departments, sometimes speaking to 3 people in one call. Access was given after 6 days of chasing!

When we were finally in a position to run our payroll, we were blocked from being able to make submissions to HMRC with Iris requiring us to set up a direct debit to unblock this functionality in the software. This was apparently due to an invoice which was settled late but had been cleared 2 weeks previous to this and no longer outstanding. This resulted in a late submission to HMRC.

Due to the failings of customer support and questions over the reliability of the software we have left for another provider, outsourcing to our accountants.

Have since tried to leave Iris but have been informed that 90 days notice before a renewal date must be given to leave a contract and we have only given 60 days notice. Iris are therefore enforcing a renewal and us paying a minimum payment on the account for the remainder of our current contract period and for the full 12 month period which has not yet commenced, i.e. for the next 14 months!! Have escalated multiple times with customer services regarding material service failures and breaches on their part, but having reviewed the cases customer services could not find a service failure and looking to uphold the contract. I have looked to escalate further with them to contact their Head of Customer Services and awaiting a response from them.

Absolutly useless. Every time i try to log in to my accout I'm told I need to unlock it. When the unlock email comes through it says my account isnt locked. Try to contact customer services and the phone just cuts off.