I like the Driver Update program. BUT like other reviews, the company does put in other programs into their Downloads! And their Wording of the Downloads are meant to confuse Buyers! If you are no... See more
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Review summary
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,,IObit Software Updater,, : You only update simple applications??? We download new versions of programs directly from the manufacturer!!! You don't do anything new ! Why don't... See more
Company replied
The program works but is spoiled by pop up ads whenever you press a link, for more of their products. So bad that after only a day I uninstalled it, despite being in touch with their support. No probl... See more
Company replied
For now, I will rate the AdvancedSystemCare from Iobit at 4 stars. Only 4 stars because Iobit likes to add other apps to the initial download, and if you're not paying attention, you won't reali... See more
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Company details
Information provided by various external sources
IObit designs and creates Advanced SystemCare, IObit Malware Fighter, Driver Booster, Smart Defrag, IObit Uninstaller and IObit Software Updater. Free, easy-to-use, and comprehensive computer security and performance software for your home and business
Contact info
United States
- tickets@iobit.com
- www.iobit.com
2.8
Average
1K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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I was having difficulty finding drivers…
I was having difficulty finding drivers for my Surface Pro and Iobit came through like a champ. There support service was fast and easy to work my issue out with.
23 September 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Sooo many ads
Just purchased their software on a offer, and the ads are something else. My computer screen is full of them. I don't want to purchase all your adons thanks.
23 September 2024
Unprompted review
Reply from IObit
Hi, sorry for any inconvenience it caused to you.
As the holiday season is approaching, we are running many campaigns that offer the best price throughout the whole year. Thus we want all users won't miss the great offers. Of course, we will convey your concern to our product manager and marketing team.
User experience and satisfaction is highly significant to us. We'll improve our product and service continuously for your better user experience.
This company is renowned for all of the…
This company is renowned for all of the problems afore mentioned by others, previously. They use a payment agency, "2 checkout /verifone".
Keep well away from this setup. If you were to have problems, it will be a miracle if you do not get conned. Used this setup for years, it has become increasingly worse.
I continuously receive renewal notices to renew, which they have recently implemented, thus forcing me to demand an immediate refund.Which I finally received. To myself, the whole setup is a blatant conn.
23 September 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Prompt and Effective Support
The response was very prompt. I had issues with the Uninstaller software, and they were willing to work out various solutions to ensure everything worked.
19 September 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
They will make it hard to cancel
Actual functionality of software is ok however you PC will suddenly start showing you ads for other software (which is really hard to work out how to disable).
Worst part is Iobit make it extremely hard to cancel the auto-renew feature. Takes a fair bit of searching to figure it out (you need to go to your Paddle receipt, log in there, then request help. Then ask the chat agent who will finally expose the link to cancel).
17 September 2024
Unprompted review
Reply from IObit
Hi there, thanks for giving our products a try. As for your concern about the ads, we've conveyed your suggestion to our marketing team and product manager. We'll keep on improving our product and service for your better user experience.
If you need any help or have other suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via support@iobit.com (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).
We’ll try our best to assist you and further improve our products for your better user experience. Have a nice day~
Yes, iobit.
Have had this software for several years. I am not tech savvy and I'm working with older equipment and the software interface is very easy for me to navigate. Once I went from the freeware to the inexpensive liscence, my computer hums right along as long as I leave It on sleep at night. I have not had trouble with customer service, ever! Yet I hate how the ads pop up right in the middle of my screen, even for the freeware extras, right while I'm in the middle of work! So frustrating! If it's free and I'm paid, just auto update, please! As an internet amateur, my computer is safe, even from me and my DIY adventures.
1 September 2024
Unprompted review
Reply from IObit
Hi, so sorry for any inconvenience. We just want to share the big discount with our users. If you do not need it, please just ignore it.
Of course, your suggestion and concern will be conveyed to the appropriate team for consideration. Your satisfying experience is important to us.
Thanks for your kind understanding. Do not hesitate to drop us a message if you have any questions.
£78.46 was taken from my bank account by Iobit without my knowledge.
£78.was taken from my bank by Iobit. On contacting them I was told they had refunded the money back into my account.
It turned out they are refunding me 57.68 EUR. The 57.68 EUR is £48.62.
This means they are not returning the full amount of £78.46, and are keeping £29.84 without any explanation. I have asked them a few times why the money was taken out in the first place, but I never get an answer.
I would say to anyone dealing with this company, you are taking a big chance giving them your bank details.
As a pensioner I can't afford some large company dipping into my bank account to take what they want. I also asked them to remove my bank details from their records, but never received a reply to this.
Their software is all fancy bells and bangles on screen making you think the software is doing something, but it is actually leaving coding behind deep within your system. Even after uninstalling the software my machine is full of unwanted files that can damage your system. AVOID THIS COMPANY OR USE IT AT YOUR PERIL THEIR SUPPORT FEELS LIKE YOUR DEALING WITH A SCAM CENTRE.
UPDATE: it is difficult to get a straight answer from Iobit support who now claim it's not their fault I don't get the full amount back because of tax, even though they took the money out of my account without my permission in the first place. I have been back and forth on a ticket and still the try to give me as little information as possible. I have never dealt with a company as bad as this. Will update you to see if I ever receive the full amount of £78.46 ( not 48.62 EUR ) which I feel now has been stolen from my account.
17 September 2024
Unprompted review
Reply from IObit
Hi there, sorry to know that.
Generally speaking, when we issue a full refund, the original amount will be completely returned to your original payment source. You may check if it is due to tax (we're unable to control that).
Or kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you.
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Tried free Driver Updater - Avoid!
Installed free Driver Updater. Seemed to work initially in that it found lots that apparently needed updating. Compared results with a paid product. The proposed updates were years behind. So NOT up-to-date at all! Not good. Avoid this bit of software from them anyway.
7 September 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Immediate solution of the problem
Immediate solution of the problem. Program serial reset, in order to be able to use it at my new pc.
3 September 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
DO NOT USE IT
DO NOT USE IT
IT GAVE ME A BLUE SCREEN AND BROKE MY PC DO NOT UPDATE THE DRIVERS OR USE IT. LUCKILY IT MADE A RESTORE POINT SO I GOT IT BACK PLEASE DON'T USE IT.
30 August 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Decent software, overbearing ads
Decent software.
The aggressive marketing is uhh...
How do i explain it?
Also, its pretty annoying when their ads appear out of nowhere.
Plus, some of the setups tries to install another software along with it.
28 August 2023
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
About the ads, we just want to recommend our great partner’s products to our customers. If you don’t need it, kindly please ignore and do not install. Of course we’ll convey your concern about such campaigns to our martketing team.
Thanks for your kind understanding. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Easy to download
Easy to download, install and register.
Not overpriced for what you get it's a time saver and efficient.
26 August 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
Great service as always
Recently replaced a laptop and as the IObit licences were for one PC only, I couldn't use them again. I used their online enquiry form and within a short time they were back to me by email with helpful answers. All now working and very happy. It's not the first time I've needed support and and have always found them most responsive and helpful.
19 August 2024
Unprompted review
Reply from IObit
Dear user,
Thanks for giving our products a try and glad to know you like it. It would be highly appreciated to recommend our products to your family and friends if you think they are helpful.
And if you need any help or have any suggestions while using our products, just feel free to contact us from the Feedback entrance on the program. We’ll reply to you ASAP and we’ll try our best to assist you.
Wish you all the best!
MORE DISAPPOINTED IMPOSSIBLE!
Lousy service to the max.... There is no way to contact IOBIT. Their website contains dubious and misleading information. For this reason I have mistakenly activated 2 licenses of programs with which I already have an active license. There can be no more deception and scam. And now there is no way to contact IOBIT to resolve these misunderstandings. I am very disappointed with IOBIT. I do not recommend anyone to buy this type of software.
17 August 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
I'm very angry!
I'm very angry!! I've been using this company's products for years without a problem. But then started to have problems with installing new or updating programs. I bought a package of 4 programs. I complained (16 June) and sent them screenshots - that was nearly 2 months ago. Then I asked for reimbursement. They have a "ticket" system so I'm in a queue - I suppose. When will I ever hear from them?
16 June 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about the issue you encountered thus we can better assist you?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
Variable performance
I have used Advanced System Care on and off for years and it seems to work although experts more savvy than me say that Windows 11 doesn't need it.
What I don't like is iObit's persistent nagging to buy other of their software, some of which works and some that doesn't.
My Chrome browser recently got hi-jacked so I purchased iObit Malware Detector Pro (£24.95 for 2 years). I ran a full scan but no malware was detected yet the browser hi-jack persisted. I finally cured it with other malware detector software.
I emailed iObit to claim a refund under their 60 day money back guarantee and I received a refund within 7 days. On a positive, their Uninstaller, Driver Update and Software Updater programs work very well.
24 July 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you. We just want to recommend our other great products to customers. If you don’t need it, kindly please ignore and do not install. Of course we’ll convey your concern about such campaigns to our martketing team.
As for the refund request, could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order details thus we can better assist you (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform)?
Thanks for your kind understanding and patience. User experience and satisfaction is highly significant to us. We'll try our best to help resolve your concern.
got rid of your Itop vpn
got rid of my itop vpn/ took me while. Bitched abcause it took over all my computer settings. Now that its finally gone, what the truck! Still go to my security setting, setting them to my satisfaction, and i'm seeing buttons turning back off as I WAS TRYING to put the security setting back on. Even though I have othe irobits programs, are they changing my setting now? Id like to know???
24 March 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
About the iTop programs, we just want to recommend our great partner’s products to our customers. If you don’t need it, kindly please ignore and do not install. Of course we’ll convey your concern about such campaigns to our martketing team.
User experience and satisfaction is highly significant to us. We’ll try our best to help resolve your concern.
This company just charged me double…
This company just charged me double what they said they would and they have no live support at all. Not sure if I will get my refund or not. I did not get my license to use what I purchased !!!!
24 July 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order details thus we can better assist you (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform)？
We'll try our best to assist you. Thanks for your kind understanding.
Autorenewal of subscription, no unsubscribe option
There is no normal way to cancel a subscription or turn off autorenewal of subscription. I will never use any IObit paid products in the future.
24 July 2024
Unprompted review
Reply from IObit
Hi there, sorry for any inconvenience it caused to you.
Could you kindly please contact us via support@iobit.com or from the Feedback entrance on the program, or submit an online request, and provide us with more details about your order details thus we can better assist you (generally speaking, it's not recommended to share the detailed order information here since it's a public platform, and the contact info may be automatically hidden by the platform)？
We'll try our best to assist you. Thanks for your kind understanding.
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