INTU Boiling Water Taps Reviews 

279
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and responsive customer support, noting that representatives are always ready to assist and resolve any questions remarkably quickly. People consistently highlight that the products are of exceptional quality, very reliable, easy to use, and make a fantastic addition to everyday kitchen tasks. However, some people mentioned experiencing frustrating issues with leaking water tanks, worn surface finishes, or faulty components developing over extended periods of use. A few reviewers also noted occasional problems with malfunctioning units, unexpected temperature limitations, and difficulties regarding replacement filters or parts.

What people talk about most

Product

Customers had positive experiences with product, noting that it is a fantastic and convenient addition to the... See more

Service

People report positive experiences with service, highlighting exceptional support and helpful aftercare.... See more

Quality

Clients share positive opinions on quality, highlighting that the taps are reliable, well-designed, and built... See more

Staff

Users describe positive interactions with staff, highlighting helpful and responsive service. Reviewers... See more

Customer service

Reviewers express high satisfaction and appreciation regarding customer service. For instance, consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

1 Year Later Having now had our Tap and Boiler for 1 year. Happy to report no problems at all. The tap is as good as new, retaining its mirror finish. Boiler 100% not had any problems just changed... See more

Company replied

Rated 5 out of 5 stars

After selecting one from the vast array of options the order process was quick and simple. The items arrived, very well packaged, the following day. We opted for the INTU installation service and were... See more

Company replied

Rated 5 out of 5 stars

Being able to draw water hot enough for a brew instantly is great plus it helps cut cooking time by putting veg on the hob that won't take forever to reach boiling point.

Company replied

Rated 5 out of 5 stars

We have the 4 in 1 boiler tap which is of great quality and at a fraction of of a price compared to it's competitors. Although we've had some issues with the tap, the staff at Intu have been very help... See more

Company replied



Company details

  1. Countertop Store

Written by the company

British Brand providing quality instant filtered hot water taps across the UK. With full UK Customer service our team are happy to help and resolve any issues.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

279 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(279)

109 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

4 in 1 tap installed and worked…

4 in 1 tap installed and worked perfect.
We had an issue after about 5 months and after a few video calls identified the issue as a blockage in the pipe.
David sent new tap fitment which arrived next day and easily fitted and back in business.
Great aftercare service and really happy with everything

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant 4-in-1 tap, great value for money!

We’ve had our INTU 4-in-1 boiling water tap installed for 6 months now and it has been a fantastic addition to the kitchen. The water functions work exactly as they should and it’s completely reliable. If you are looking at the top, high-cost brands on the market, I’d highly recommend looking at INTU instead. It gives you the exact same convenience at a fraction of the price. Definitely worth the money.

11 May 2026
Rated 5 out of 5 stars

Game Changer for Our Home – Brilliant Product & 5-Star Service

I was debating for a long time which brand to go for, as there are quite a few competitors on the market and some are extremely pricey. In the end, I decided to go with the Intu Tap Nexus 4-in-1 Swan because I really liked the design and features — and I’m so glad I did.

We have recently completed a full house renovation packed with the latest technology, and honestly, this tap has been one of the best additions out of everything we installed.

We are very happy with the way it works, the way it looks, and most importantly, the level of customer service. We drink a lot of tea and coffee at home, so the instant boiling water option has been an absolute game changer for us. It works brilliantly, heats instantly, and finally I no longer need to boil a kettle every single time I want a tea or coffee.

The service has also been truly 5-star. Any questions or advice needed were answered almost immediately, which is rare these days.

Cannot recommend it enough.

24 April 2026
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI, thank you so much for the great review. Really good to see you love your tap and also our service. remember to keep the filters changed and if you need anything else, please do get in touch. Regards David

Rated 5 out of 5 stars

Good coms

Good coms, good product, good service.

7 May 2026
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

Hi Dave, thank you for the review. happy to be of service to you. Regards David

Rated 5 out of 5 stars

Really well made taps

Really well made taps. Bought two for our office and work just great, staff love them and they get battered everyday. Had one of the taps for over year now with no issues

4 May 2026
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Anthony, thank you for the review. Really happy to hear all the staff are loving the taps. Keep the filters changed to help with reliability and taste. Regards David

Rated 5 out of 5 stars

Still happy with Intu tap after 12 month

I have been using my Intu tap for 12 months now and I am still very happy with it. I am also using the service to get my replacement filter sent out every 6 months. Some people worry that the water is not delivered at 100 degrees but I find it is perfect for tea and coffee

1 May 2026
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Stephen, Thank you for the review. It's great to hear longer term reviews and that people are still happy with their tap. Thanks for taking up the subscription, that does moke life easier. Please get in touch if you need anything. Regards David

Rated 5 out of 5 stars

Product order

Fast and efficient delivery of replacement filter.
Thank you

30 April 2026
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Carol, thank you for your review and your filter purchase. Regards David

Rated 5 out of 5 stars

Great product, price and service. I have now had my Sovereign MB DIGITAL…

I have now had my Sovereign MB DIGITAL with Nexus system from INTU for 8 months and delighted with the product. David was extremely helpful regarding the initial install and my plumber commented on the quality of the product. So pleased I signed up for
Special Offer INTU Deluxe Pro Replacement filter Subscription - received Every 4 Months. I like the safety element on the tap for accessing boiling water. I have noticed that the main tank can be a little noisy at times when regenerating, but still a great buy with excellent customer service. Beats a number of similar products such as Franke hands down in terms of price and efficiency.

7 April 2026
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Hilary, thank you very much for the lovely review. It's great to hear you are enjoying the tap. As for the noise, that is usually a sign of the tank needing a descale. Even though our filters are very good at protection, in very high scale areas you can need a scale from time to time. I will email over some descale instructions for you. Regards David

Rated 5 out of 5 stars

Great tap. Amazing customer service.

I needed a 4-in1 tap as the one originally specified for the kitchen was unavailable. After research, I came across INTU and Dave’s video in YouTube.
It sounded good and the price competitive. I ordered after a very helpful conversation with Dave and received within a couple of days.
Unfortunately the first plumber was inexperienced and didn’t follow the instructions and discarded ‘left over’ fittings. A phone call to Dave sorted replacements immediately and he even had a chat with the new plumber to ensure no further problems. The parts arrived next day and I’m very happy with the new tap and very impressed with the help provided by Dave throughout. Superb customer service.

22 April 2026
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Mark, thank you for the kind words and the great review. It was my pleasure to help out with everything. As they say, easy when you know how! i hope you're enjoying your tap now and please get in touch should you need anything. Best regards, Dave

Rated 5 out of 5 stars

Bought a 4 in 1 tap about 18 months…

Bought a 4 in 1 tap about 18 months ago, no issues with it and found it really useful until about a week ago when it started to leak. Called the number and the guys walked me through how to repair it and sent out a spare part the same day. Pleased with the tap and the aftercare, would recommend.

21 April 2026
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Christopher, really glad we could help you out. Please come back to us if you need anything else. Thanks David

Rated 5 out of 5 stars

You never really know how good a…

You never really know how good a company is until something goes wrong, which it did, it was no-ones fault, and a small problem, but boy did they step up, wouldn't hesitate to recommend and would definitely buy again, excellent customer service.

31 March 2026
Unprompted review
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Paul, thank you so much for the kind review. Yes, you're right, things don't always go to plan. Glad we could make it right for you. If you need anything else, please just get in touch. Regards David

Rated 5 out of 5 stars

Brilliant tap and aftercare service

We have the 4 in 1 boiler tap which is of great quality and at a fraction of of a price compared to it's competitors. Although we've had some issues with the tap, the staff at Intu have been very helpful and knowledgeable about the issues. They've sent replacement parts which arrived the following day. Their service and commitment has been second to none. Subscribing to the replacement filters is better and much more cost effective. Changing the filter it straight forward and easy to do. The design of the tap has been well thought out. If you're looking for a boiling tap at an affordable price, I highly recommend Intu. The service and aftercare has been brilliant from our personal experience.

7 April 2026
INTU Boiling Water Taps logo

Reply from INTU Boiling Water Taps

HI Mr S, thank you very much for the lovely review and it's great to hear we could help you out with your issue. Please get in touch if you need anything else. Best Regards, David

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