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A pretty poorly designed app and loyalty program. You have to spend €10 to get 1 joker coupon and then it disappears within a few days, you don't get to use it. Better would have been stickers for 15% off on a product you like. Terrible loyalty program. One of the worst.
Please, don't humiliate people with this kind of charity. If you want to reward them, reward them. Don't play games with their loyalty. Thank you.
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