Interior Define Reviews 

Zero Customer service. No Phone number, except to buy. emailed regarding a 30-day return, no answer. All returns are 15% restocking fee, plus the shipping cost, plus shipping back. How do you "mail" a sofa we just bought and is of poor quality?

I used an online design service (Havenly) and was recommended the Gaby Sofa by Interior Define. I've had it 3 days and I am seriously considering eating the 50% return fee on a $2000 sofa. It looks nice enough but doesn't feel good to sit or lay on. It feels very fragile and I don't get the impression it is going to last very long. My last sofa was a cozy Ikea piece that lasted me 14 years ( R.I.P. Ektorp) and I don't see myself getting 4 years out of this one. There is also an odor to it, that is absolutely brutal. I am trying to give time to disapate but in the mean time, I just have to sit here, feeling nauseous. I have come to the conclusion that Interior Define furniture is probably more suited to those who care more about aesthetics than comfort. Like I said, my new sofa looks lovely and would make for great Instagram photos and home staging. Not so much for comfort and day to day living.

I've waited 12 weeks so far for my piece to arrive and just received an email saying it will be another 6-8 weeks to get here. This is insane.

The couch we ordered is beautiful. Staff was great about running different scenarios to find a couch to match our needs!

Disappointed experience. The delivery was terrible, had to keep redirecting the “white glove” service to prevent damage to our hardwood floors and walls. They refused to check the truck and packaging for the missing sofa cushion. They would not install the correct sofa legs which were sent by Int Define. We were told they could not correct the mistake even though the sofa was not in production so the right legs would be installed at delivery. It’s been several weeks now we are missing a cushion for the back of the sofa. Rcv and email yesterday day new cushion will be 8-12 weeks in production. No more response about the furniture repair team who is supposed to be installing the sofa legs. After spend several thousand dollars for a sofa and having waited 12 weeks I would not do this again. It’s very unfortunate bc the showroom experience was great. I had planned to order other pieces and even recommend the company to others.

We met with Eric for HOURS! He was so patient and helpful in helping me decide what I wanted and then to place the order. I bought the James 3 seater 104” sofa and an ottoman. It’s just perfect and couldn’t be happier! Cats have not been able to claw!!

DO NOT BUY' I purchased a small Tatum sectional in the "performance fabric" and it is terrible! After a month it was pulling and hair sticks to it like a magnet. One of the zippers is already broken and it's so uncomfortable. After reaching out to the company numerous times I was told to not have other fabrics in contact with the couch including a throw blanket. In their final email I was offered a 20% off coupon so I could purchase a new one!! This company does not stand by their product. Don't get RIPPED OFF like I

We had a great experience with Interior Define and love our new Caitlin sofa! We originally ordered a Saylor sofa in navy but it ended up not matching the decor in our living room. We were able to make an exchange without any hassles and are thrilled with our sage green Caitlin sofa!

Everything was great, the only downside was the production and shipping time, but that was clearly communicated from the outset.

Quality product and good customer service.

The service was great. The delivery went smooth and the movers were very thorough and did a great job!

We are super happy with our new furniture. We have the large 4-seat bumper Sloan sectional, the leather sloan ottoman and the Scarlett sleeper sofa. We shopped numerous stores but feel very confident that we made the best choice. The ladies in store were super helpful with figuring out the sizes and fabrics for our needs. I love the personalization of the furniture down to the legs, color of wood, numerous fabrics & cushion density. The wait seemed a little long but the company continued to send emails about the stages of the design, AND it was truly worth the wait!

Incredible Experience with Interior Define/Havenly

Several years after purchasing a sofa from Interior Define, we had an issue with one of the legs missing a brass cap. We asked customer service if they could help us find a replacement part. We received a reply from Riley on the same day and a solution the following day after we provided photos. They sent us a new leg which we received two business days later! Amazing outcome and totally unexpected. Superior support across the board. Thank you, Riley and Interior Define!

We went to a store to sit in the Sloan swivel chair. They only had a stationary chair. We were pleased with the chair & ordered two. They said delivery would be 10-12 weeks, but it took 15 weeks to be delivered. They reimbursed us for shipping. The delivery company did not communicate well with us (They scheduled with my husband, but sent me information about different times. They didn't notify us in advance that they would be there, but instead, sent a message after they left that they would be there in 15 minutes). The chairs are pretty & are good quality; however the pillow is WAY to big for the case. It pushes you forward. I can't sit comfortably because it hurts my back. I asked if they had smaller or softer pillows, but was told they didn't & that I should sit in it for 2 - 3 more weeks so that it would soften. We are disappointed that we spent a lot of money on uncomfortable chairs.

Ordered new sofa and loved the look originally. I am the only person in my household so it sees little wear and tear. In less than a year three cushions have ripped at the seam. I contacted customer support for help and they pushed me aside and said there is nothing they will do. The support post-purchase is horrible. You can get much better quality and support somewhere else at this price point.

The interior designer was helpful in determining the size of the couch with relation to the room. The order process was transparent with their periodic updates on the progress. And the couch looks beautiful! Love the color (French), it’s so serene and peaceful!

My ottoman is contructed very well. The fabric smaples were spot on. The company kept me informed and updated as to when my ottoman was ready for delivery. The delivery was very smooth. It is somewhat scarey to order a custom piece via the internet, but I was very pleased. I highly recommend interior define.

Great sales people.. Great tacking on order, excellent delivery guys, great customer service!

If I was only rating the furniture, it would be 5 stars. But the customer service and delayed shipping were terrible so 3 it is. On October 8, 2024, I purchased two couches that were on sale and in stock so they were not special order. The estimated deliver was 6-9 weeks. I was having a Christmas party on 12/21/24 so assumed I was safe to plan on having the sofas by then. I kept looking at my tracking it even on December 4th it still showed the order as "order placed." I sent several emails over the course of many days them asking for an update with no response. I finally received a response giving me a tracking link with Metropolitan which was completely different than the tracking number I was originally provided. In the meantime, I had sold my existing couches because I wouldn't have room to store them once the new ones arrived. I was notified they were delayed. My couches arrived on Christmas Eve. I had to borrow my neighbor's couches for my party. In conclusion, the product is marvelous, the service is sh!t.