Interhome Reviews 

Franceska deserves 5-Stars for her customer service part in providing stellar-service in attempting to resolve simple issues on behalf of Interhome who fell waaaay short of delivering the customer service level that they should!

3 days before leaving on vacation.

a) Wrong Contact Details provided for apartment key handover
Interhome response: It is the right contact person - you need to contact them again!

b) Person listed as contact has stated (on the phone & in an email) that they are no longer responsible for apartment keys, Interhome should have updated their records
Interhome response: NO!, that is incorrect, it is the right contact person! I must contact the listed person!

c) Call Interhome.ch for the 3rd time - the person listed is NOT the right contact person for the apartment.
Interhome response: There is nothing more I can do! That is the name in our records - that is the person you need to contact for the keys!

d) Requested to speak with a Manager - redirected to another English speaker - not a Manager as requested - repeat above history to new customer support person.
Interhome response: We will look into it and get back to you.

Outcome?
Interhome response: Oh yes, there is a new contact person for key handover - here is the new details - ZERO apology.

Arrival at apartment Sunday afternoon (2 grandparents, 2 kids under 11 and 2 parents)

a) no key box for apartment can be identified.
Interhome response: just ask someone who is there!

b) reception at apartment location inform me that they do not take care of my apartment - Interhome should be contacted!
Franceska at Interhome CH response: I will try and reach our Interhome colleagues at your location (Austria) for more information and get back to you.

A couple hours later: Franceska at Interhome CH calls me back - I am very sorry but my colleagues in Austria are not reachable - this is really unacceptable - I will keep trying for you.

c) Reception at apartment building (Iris) helps to identify a key box located on the side of a recycling station - it is the right key box!
I contact Franceska at Interhome CH and inform her.

d) Inform Franceska at Interhome CH that there is only 1 key card - 2 were agreed - 1 card means that all electricity in apartment turns off when it is taken out, the same key card is required to enter the underground parking as well as the swimming pool / sauna area. The same card is needed to enter the building.

Call Franceska at Interhome CH - I will find out how you get another key card, but unfortunately my colleagues in Austria are not responding

Monday

After I contact the owner of the apartment, a 2nd key card is arranged via reception at the building

I contact Franceska at Interhome CH and inform her - she still has no answer from her colleagues in Austria.

Franceska at Interhome CH did and said all the right things that a customer wishes.

Unfortunately for Franceska, Interhome put her in a situation where SHE had to do the apologising and running around for things she had no chance of resolving.

Franceska's attitude, professionalism and courtesy deserves a better company than Interhome.ch

Excellent privacy, Large Pool, great BBQ place outside, next to the pool. Very recommended

Sandra at Villars branch was so helpful and professional - holiday chalet booked, all in 5 minuets. Perfect, will defiantly use again, bravo.

We had a wonderful stay in Zinal and therefore decided to come back a 2nd time. big thanks to Anais in the reception for being so professional and kind.

Good service despite issues with payment systems!

tip top tip top

All good just to say that c/c payment got declined and created issues for me.

I can't say good enough this about this company. Check-in to our apartment was easy. When I made the mistake of trying to find the key in the wrong mailbox, Sabine was great in quickly getting me on the right course. We had one small problem with the apartment, and they were very responsive in getting the issue fixed. In general, both Sabine and John were a pleasure to work with, so much so that we have already made a future booking with them.

We used Interhome for a rental in Zermatt Switzerland and it was a great experience. Apartment was exactly as described. Very well provisioned. Communication was excellent and they were extremely helpful in getting us special extras for our infant (stroller, baby bed, high chair etc). We have already rebooked for next year.

Very good booking service and information on the property. The property is well maintained.
Interhome was also very accommodating during COVID with rescheduling our booking.
We have used them a number of times in Switzerland.

Esperienza fantastica, Giovanni super disponibile, gentile, efficiente.

Very nice apartment with a beautiful view from the balcony. We had a wonderful stay. I recommend!

Al worked fine although i had a lot of special issues. Initially the booking i made was done by mistake, so i called the Agent immediately the other day in order to ask if i could cancel my booking at no cost. The Agent was very friendly and explained that that would be not a problem. After that, plans were changing and we decided to go anyway... furthermore a 3rd Person wanted to join us.. so went back to the same Agent , by luck, and explained the whole situation.. and i could make a new booking for a bigger apartment straight away on the phone. unfortunately i cant remember his name. Thanks to that friendly Agent!
Happy End :-)

Once again we received excellent service and support from Leila, Beatrice and all at the Zermatt Interhome team. We had a wonderful family holiday and all went really smoothly. In fact we have booked again for next year.

Overall everything went great, I had a couple of questions to the local Wengen office, got very quick and helpful responses. Looking forward to our trip!

Thanks for a great weekend at the Swisspeak resort in Zinal - comfortable and well kitted out apartment for the stay, with easy collection of keys etc. Close to everything you need in town, and right at the PostCar stop. We had trouble finding the bedding for the sofa bed (it's underneath the mattress/slats of one of the real beds), thanks to the staff for helping with this over the weekend.