Please taking photo for sending evidence for foreigner as me. Because I live in BKK, Thailand. I'd like to know how real bouquet looked like and my special person who received the bouquet got it actua... See more
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See what reviewers are saying
I ordered some flowers for my friend’s birthday and wanted to receive some photos of my gift before delivery. So i contacted their customer support and Nathalie from their custom support team really h... See more
Living abroad Interflora enables us to keep in touch with our family and show them that we care. I ordered pink roses for my aunts birthday - because the site was in Swedish I had some difficulty find... See more
We have used Interflora once before and have been very happy with the ease of ordering flowers in Sweden. We particularly want to thank Nettans Blomeri in Skoghall with whom we have dealt for many ye... See more
Company details
Written by the company
Interflora AB är Sveriges ledande företag inom blomsterfackhandel och driver idag den marknadsledande blomsterförmedlingen Interflora.
Välkommen till Interflora
Written by the company
- Interflora Blomsterhandel
- Vår vision är att få fler att älska blommor – och varandra. Det är det vi kallar The Flower Effect. Vi tror att det bästa sättet att visa känslor på är att skicka blommor. För att leendet hos den som får blommor är så äkta. För att blommor kan förvandla ett helt rum. För att de doftar gott. För att man blir lycklig i själen av att ge.
Leverans samma dag
Beställ blommor med leverans samma dag
Skicka Blommogram med leverans samma dag! Beställ vardagar innan kl 14, och lördagar innan kl 11 och få blommorna levererade samma dag.
Contact info
Gustavslundsvägen 18, 167 51, Stockholm, Sweden
- 08-634 44 30
- kundservice@interflora.se
- www.interflora.se
4.3
Excellent
50K reviews
Asks customers to review
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Keeping dear ones close when living abroad -thank you
Living abroad Interflora enables us to keep in touch with our family and show them that we care. I ordered pink roses for my aunts birthday - because the site was in Swedish I had some difficulty finding the right button to pay the order.. but finally I succeeded. Britt-Marie was so kind to send some instructions. She delivered a beautiful bouquet of pink roses right on time. Thank you very much Britt-Marie.
21 February 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Fake bouquet size
I ordered the big bouquet and I received something that could have as well been the small one. I paid so much and even when I complained I received no reply. Im not buying from there again.
18 February 2024
Reply from Interflora Sverige
Hi!
Thank you very much for your feedback, which we greatly value.
We are really sorry that you are disappointed with the bouquet.
And we are sorry as well for not having been able to answer your email yet.
I have now read your email and will send the picture to the flower shop and come back to you regarding size question.
When you choose a menu bouquet from our website the delivered bouquet shall look like the example picture.
Worth noting is that the bouquets on the website are photographed more unfolded than as our affiliated stores deliver them.
The reason is by doing so the recipient will get as long-lasting joy as possible from their flowers. But when the flowers then bloom, the bouquet should resemble the picture on the website.
Our menu bouquets are shown there in the different sizes. In the bouquet you have chosen,Pastelldröm stor, there should be: 20 pink tulpips, 3 pink waxflower, 5 white buttercups and eucalyptus .
We will answer your email as soon as we have received the flower shops answer.
Best regards, Interflora / Carolina
Skit gottee
17 February 2024
If I could, 0 stars
If I could, I would give 0 stars. You basically ruined my surprise by telling him the day before about the delivery, so he thought it was a scam and I had to tell him the truth. Wasn't that obvious for you that if I asked for the delivery exactly on 14th and indicated you explicitely he was WFH that day was for something? In case of a problem, you should have called me instead, like I stated.
The delivery came very late also and on top of that, the note looked more like a shopping list.
And 700 sth kr for that? I was basically robbed. Cute flowers tho. The only positive outcome of that.
Do you know when I am gonna hire your services? NEVER AGAIN.
14 February 2024
Reply from Interflora Sverige
Hi!
Thank you for your feedback!
Our affiliated flower shops always contact the recipient before delivery so that is according to our conditions and written on Interflora.se.
We do so to make sure that the delivery will be able to be successful.
The reason for this is to know for certain that the address is correct, to be sure that the recipient is at the address and not away and furthermore, it it is an appartment we need to know how to get in if locked entrance door etc.
On our webside we had written that deliveries on Valentines Day were made until 9 PM and we can see that your recipient received the flowers between 5 and 6 PM and therefore not too late.
This day many people like to send flowers to loved ones and that is wonderful. Due to that we cannot make special arrangement and promise specific delivery time because of the amount of orders.
It makes us happy to see that you were pleased with the bouquet and would like to explain that you can choose a Finare hälsningskort to every bouquet, that is a nicer greeting card, and it cost 29 SEK.
The card that came with your delivery was free of charge.
Hope you had a lovely Valentines day.
Best regards, Interflora / Carolina
Expected more
I've paid 200 SEK extra on a standard bouquet and the the bouquet the bouquet I've got looked exactly like the standard one. I don't understand where the extra 200 SEK went... quite disappointing
13 February 2024
Reply from Interflora Sverige
Hi Jonas! Thank you for your feedback! The bouquet yoou have chosen is a florist choice where the florst chooses the flowers based on your descriptions. The only description we can see is that you have chosen colors of the bouquet. The picture on the website is only an example of what a bouquet with a value of 800 SEK can look like.
Best regards, Jennifer / Interflora
Thank you
Thank you! Everything arrived on time and the flower arrangement looked nice for my friends funeral.
15 February 2024
Sent from Spain to Sweden!
14 February 2024
Horrible product and instead of bouquet…
Horrible product and instead of bouquet i got one flower thats dieing
15 February 2024
Reply from Interflora Sverige
Hi Amjad! It's unfortunate to hear that your are not pleased with your order. I can see that you have chosen a rose as a single cut flower and not a whole bouquet, when you choose cut flowers you have to choose the amount of flowers yourself. My colleauge has explained this in an email to you and is awaitng your answer regarding the dying rose so we can help you further.
Best regards, Jennifer
You had one job
You had one job, deliver what I ordered on Valentine's. You didn't do it. You didn't even refund me.
Update: After I posted this review, I got a full refund. Score raised from 1 stars to 2 stars.
14 February 2024
Reply from Interflora Sverige
Hi Ofer! I can see that my colleague has sent you an email.
Best regards, Maria
Email response is quick
Email response is quick, delivery was smooth and item received is good
14 February 2024
thank you guys for the fast delivery…
thank you guys for the fast delivery and please upgrade your facebook chat team they are not 100% helpfull , again thanks.
14 February 2024
How to make a lady happy
You delivered the flowers in good time and my wifewas extremely pleased with the quality of the roses 👍
14 February 2024
The flowers were dry and almost dead
The flowers were dry and almost dead. Delivery time was excellent though
14 February 2024
Reply from Interflora Sverige
Hi Monica, sorry to hear that the flowers weren't fresh when delivered. Please get back to us via email with a picture of the bouquet and you ordernumber and we will get back to you as soon as possible.
kundservice@interflora.se
Hälsningar Jennifer på Interflora
Perfect quality and delivery on time
14 February 2024
Perfect Delivery/Product
Came as planned, on time and were just as ordered. Thank you very much.
14 February 2024
Fast delivery and beautiful flowers
14 February 2024
Some flowers were dead when they arrived
14 February 2024
Reply from Interflora Sverige
Hi Andrea! That's very unfortunate! You can send us an email with picture of the bouquet when it got delivered attached and we will get back to you.
kundservice@interflora.se
Best regards, Jennifer
terrible service
terrible service. Flowered got delivered 2 days after with some of the product missing.
14 February 2024
Reply from Interflora Sverige
Hi!
Thank you for your feedback!
So sorry to hear this. I have now contacted the flower shop regarding what happened with your order and they too of course are very sorry. They said that they have called you about this and that they made a bigger bouquet because of what happened. And the chocolate was also delivered but later.
So unfortunate and I will compensate by paying back the delivery fee to your credit card.
Hope that you did have a wonderful Valentines day despite this.
Best regards, Interflora / Carolina
Bra service
14 February 2024
My order has not been delivered to the…
My order has not been delivered to the recipient despite the time since 14.02.2024. I am concerned about its potential loss or theft, especially given the amount invested. I am compelled to give a low rating because the issue has not been resolved.
14 February 2024
Reply from Interflora Sverige
Hi!
Thank you for coming back with feedback!
The flower shop has tried to contact you several times regarding this order.
They sent an sms to the recipient the day before the 14th and the recipient answered with door code and accepted the delivery.
But when the delivery guy came to the address he couldn´t enter the buildning and he tried to call the recipient but no answer.
So the flowers came back to the flower shop later that evening and the flower shop says that they have tried to call both you and the recipient many times but they havn´t been able to speak to you.
I have sent you an email regarding this and I hope to hear from you soon so that we can solve this.
Best regards, Interflora / Carolina
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